5/ 5stars
by Lovell W
on October 9, 2018
5/ 5stars
by Thomas E
on September 19, 2018
Great Customer Service from the front desk to the Mechanics and Technicians. Overall Great Experience! The prices and quality of work were fantastic. I will be back.
5/ 5stars
by Arnel T
on September 16, 2018
Great experience for a tire repair.
4/ 5stars
by Leon S
on August 30, 2018
Wait time long.
5/ 5stars
by Delorice B
on December 4, 2017
I love this location. Depending on the weekend you go in and what tech you get, you can get very good service. Just get a tech that will share things about your vehicle without you having to ask after the service is completed,
5/ 5stars
by Luz G
on October 31, 2017
4/ 5stars
by Leon s
on August 26, 2017
Professional. Timely. Neat and clean. Tires on website not available. Impossible to get a State inspection.
5/ 5stars
on May 8, 2017
The staff are very friendly, professional, knowledgeable and helpful. I highly recommend giving this Firestone a shot if you need vehicle repairs.
5/ 5stars
by Donna
on October 18, 2016
The customer service, kept me apprised of progress, explained the bill over all great experience
2/ 5stars
by Brian T
on September 7, 2016
Had to wait a REALLY long time to be acknowledged at the counter. Had an appointment that was totally disregarded. Finished up 5 hours late. NO one around to answer calls or update on service. These guys need to step up their game for what they charge!
5/ 5stars
by Jobe W
on August 29, 2016
Austin and Mitch were both great! Awesome customer service! Both took very good care of my car and service needs. So impressed with the service today, I asked for a quote on a new car battery when that needs to be replaced. Firestone Credit made my purchase easy today and gave good financing terms as well!
5/ 5stars
by Debra E
on August 12, 2016
I've had a lot of work done there...they have always been very kind and explained all repairs...This week, I went back up to have the work done that they said that it might need, and they checked my car over again and found that it was something easier and cheaper to fix, they could have charged me for the more expensive repair, and I won't have known the difference, but they didn't...I have always felt that they were fair and honest, and I thank all of the kind, nice people who work there for the treatment I get....I tell anyone who needs work done on their car to go there.....
5/ 5stars
by maria &
on June 16, 2016
Manager Brian addressed out auto needs, professionally, efficiently and in a trimly manner. Other members of our family intend on patronizing his shop.
5/ 5stars
by Mary-Ellen D
on May 15, 2016
Yesterday a shield came lose under the car and began to drag as I drove. My dealer's sevice department isn't open on Sundays and couldn't see me for several days. I went to the web and saw that Firestone is open on Sundays so I was there a few minutes after opening. They were so helpful. They checked the car replaced the missing clip and did it all as a courtesy check in less than an hour. What a great demonstration of your honesty and great way to support your reputation in the community. Thanks you!
5/ 5stars
by Cynthia L
on March 22, 2016
5/ 5stars
by Chris
on March 13, 2016
Best firestone in Norfolk, VA!
3/ 5stars
by boilermen_99
on December 20, 2015
Had four tire change and balance. Drop truck off at 11:00 am Saturday and they call at 4:50 to say I need front end alinement. I said yes and they said they would call when truck was completed. At 6:00 pm, I stop bye to see if truck was ready or how much longer it was going to be. They was locking doors to leave work and my truck was in front of store, they was just going to leave with out calling me that truck was ready. One worker said he was do 15 minutes after I said it was ok on the front end alignment. Great work on truck not great customer service need fixing.
5/ 5stars
by Natasha316
on November 8, 2015
I took my truck in for new tires and inspection. Ben the gentleman at the counter was super nice and very helpful. I ended up needing additional work and it was done at a fair price. Only complaint was service time. I dropped it off at 11am and it wasn't done until closing. However, the additional repair was done promptly and I was able to pick it up early the next day.
5/ 5stars
by dldem
on November 2, 2015
Always friendly, professional and knowledgeable. We recently had new tires put on both cars and additional repair work. A continued issue with one vehicle in which they were quick to re repair
1/ 5stars
by txjnl
on October 10, 2015
3 times in . hoping they can fix. we are not happy.
5/ 5stars
by chevyblue4u
on October 4, 2015
always excellent service and workmanship, your vehicle is in good hands when you bring it here for service or repair.
5/ 5stars
by Junne
on September 12, 2015
This location is one of the best!! The manger & team are very knowledgeable & gives you prompt & professional service each time we have been there.
5/ 5stars
by sil_div
on August 24, 2015
My SUV doctors, go guys go!, been with you guys for years, wonderful service.
5/ 5stars
by John50
on August 9, 2015
I was pleased with both the service representative and the technician that worked on my vehicle. Friendliness, great communications, speed of completing the service and making recommendations for future maintenance on my vehicle.
5/ 5stars
by Diane59
on August 6, 2015
service was good everything was explained to me in a way I could understand what needed to be done. Before work was done.
5/ 5stars
by Becky56
on August 6, 2015
I'm glad I signed up with you guys. It happened at a time when I really needed to have the ability to finance a car repair. Thanks for allowing me the privilege to be able to do business with you.
3/ 5stars
by Steve23455
on July 8, 2015
I made an appointment a few days ahead of time so I wouldnt be there for hours. I was suprised that I still had to wait for 2 hours even with an appointment for something that only takes 15 minutes maximum to do.The cashier was friendly enough but probably wont be going back there. Especially when your paying top dollar.
2/ 5stars
by Pearl p
on July 7, 2015
I had an apt for a 12 oclock oil change, I was there for over 2 hours! The rubber fumes in the waiting room were unbearable. Employees were nice but I will not return.
5/ 5stars
by rburford56
on July 2, 2015
Inspected my car and called me before they made any repares.
5/ 5stars
by Janna
on June 10, 2015
I called to match prices around locally and they offered a competitive discount. I brought my vehicle in on a time crunch and they quickly took care of my vehicle and even changed out a defective sensor. Love my new tires
1/ 5stars
by Mike91
on June 6, 2015
They do horrible work. They try to take all your money by pretending there is a lot with your car. Plus they take all day to do something. Never take your car there
2/ 5stars
by billy42
on June 3, 2015
I requested the replacement of my air filter. The service manager failed to call me for approval, so I had to return another day to install it. Then, they didn't have the correct one, so I had to wait for it to be delivered. However, people were very nice and they did install the filter at no charge.
5/ 5stars
by angie h
on May 26, 2015
I'm glad that I went there a 6 days ago, they did a good job on my car
5/ 5stars
by Smeemer
on May 24, 2015
Took my car in for an A/C inspection, as the A/C had stopped working while I was on deployment. The service was timely (next day, as I took it end towards the end of a work day), they promptly called me when they found the issue, told me what the problem was and the price it would be to fix it, and fixed everything once I gave them the go ahead. Very nice service, highly recommended.
5/ 5stars
by Wehr
on April 27, 2015
I have went back to them again and they did not let me down, great service for car care, great prices on tires, Great front desk service.
5/ 5stars
by labritt
on April 26, 2015
i had to get new tires, and inspection. Great service, very friendly crew. would recommend to everyone! Thanks!
5/ 5stars
by Yzf r
on February 25, 2015
I'll never shop any were Else with the meticulous care and attention to detail they provide with managers like Mr. Bander that make you feel like family.
2/ 5stars
by Oilchangeless
on February 4, 2015
I wanted to use the coupon for the oil change, but did not get chance to. The customer service fellow told me I would have to leave my car there for a few days because of the backup of doing the oil changes to occurred. I went in three separate times and was told the same thing on all three occasions.
2/ 5stars
by dokein
on February 2, 2015
I bought six tires from this shop. Gave specific instructions to install tires on rims that matched, not the old full size spare rim which didn't. Hours later the tires were installed, and they got it wrong. Tire on the wrong rim, and old tire on the intended rim were left overnight and manager set it would be fixed the next day. Called the next afternoon, no one knew anything about it, and I tried to explain it again. Had to go in person, explain and point out again, and wait for the work to be done while I watched it was done right. Because of this, even though the purchase gives me free rotations for the life of the tires, I'll rotate them myself to be sure it's done right.
4/ 5stars
by Dee51K
on January 31, 2015
We have bought all our tires from Firestone for our vehicles. I have also used Firestone to check out my car before long trips and value all their help to ensure I have no problems along the way.
5/ 5stars
by Halfnote
on January 29, 2015
I needed my tire checked out as it kept losing air. Found out there was a nail in it but it could not be repaired. I bought a new tire and purchased the road warranty. I have used this firestone in the past and the service is great.
5/ 5stars
by Eag1e
on January 24, 2015
The team was professional and the service was great.
5/ 5stars
by GrampsU 5
on January 24, 2015
Tim and Jordan were so helpful with the service on our vehicle. We were in Virginia Beach VA on family matters for 2 1/2 months and had to have a tire replaced due to a nail. along with other routine maintance. They are trustworthy people and make you feel like the problem will be solved. What a relief for us in our seasoned years who travel our country a great deal.
1/ 5stars
by Larry W
on January 24, 2015
Bought 4 new tires from Virginia beach Blvd store by Aragona. Had to bring truck back four times to get shaking out of it. Incredible. Waste of my personal time!!
5/ 5stars
by Eric1374
on January 23, 2015
I would recommend customers to go here because of the customer service they give to customers
5/ 5stars
by Lena627
on January 23, 2015
This is the place I bring my car every time I need work done.
4/ 5stars
by Anmjb
on January 23, 2015
Everytime I take my car to this particular firestone, they seem to find a problem unlike the firestone near my home. Last year made it sound like my transmission was falling apart, took to transmission place over $100 to check out and nothing wrong. More recently said if didn't get brakes done soon would catch fire. Got a second opinion and car is ok.
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