Car Tires And Services At 987 S Military Hwy: Firestone Complete Auto Care In Virginia Beach

Come in to your nearest Firestone Complete Auto Care at 987 S Military Hwy for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

987 S Military Hwy
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #25305 Managed by Stephanie Brown

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our auto care teammates will take a look for free with our courtesy check. We'll examine lights, suspension, belts, and more. Plus, we're devoted to delivering the best quality service possible, all at great prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or plan your appointment online or by calling (757) 793-2539.

    The Source For Great Offers On Tires.

    We Cover Every Area Of Auto Repair

    With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means the service or repair will be done right. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make your total auto care experience stress-free.

    Customer Reviews

    (4.5 of 5) - 32 Reviews
    1/ 5stars
    by  
    on May 19, 2018
    After getting an inspection and an oil change my car ended up with a bad head gasket. They said it was a coincidence.
    4/ 5stars
    by  
    on March 22, 2018
    Took car in Sat. afternoon because passenger window would not close. The tech. tried to pull it up and couldn't ; told me to come back Mon, they would have to take the door panel off. After taking it in Mon. I was told the "lock switch" was on and that's shy I couldn't close the window. I asked why the tech. didn't check that on Sat and he said he probably presumed you had checked it. I really didn't know about the lock. I was charged labor fee and I don't think I should have been ; he should have checked that prior to taking the door panel off.
    5/ 5stars
    by  
    on February 23, 2018
    5/ 5stars
    by  
    on July 11, 2017
    The staff turned a costly situation into a blessing when they gave me a discount to help with the cost.
    1/ 5stars
    by  
    on May 28, 2017
    1) NO concern or respect for customers - didn't offer a ride home to an elder (mid 70's) lady who had to walk home. She was not in the best health! 2) Let kid run a muck of the entire store (even behind the counter). Almost certain is was an employee's kid. 3) Very unprofessional staff and poorly managed store. 4) The limited seating is hard and stuck together like school furniture. Some customers have no choice but to wait - sometimes for hours! The least they can do is provide decent seating. 5) If you arrive mid day or afternoon and want coffee - ASK for a fresh pot. I'm sure if there is coffee in the pot it's from when arrived at 7am. If I return to Firestone for future service it definitely will not be to this location. There are others not too far away with better staff and service... and waiting area!
    5/ 5stars
    by  
    on May 2, 2017
    I moved last October and was substantially far from the Firestone I previously used. I then selected this Firestone to maintain my vehicle. I am very happy and satisfied with the customer service, support, and advice - to help me keep my vehicle in the best operating condition as possible. It's important to me know what I need to do next and when. They listen, understand my concerns and respond with suggestions and recommendations.
    5/ 5stars
    by  
    on April 26, 2017
    I was surprised, and I really appreciated Adrian being proactive in my transportation needs. He called ahead searching for my car part to make sure it could be delivered that afternoon upon my arrival.
    5/ 5stars
    by  
    on December 27, 2016
    5/ 5stars
    on September 12, 2016
    Upon entering the store to drop off my vehicle, I was greeted by a very friendly and professional service advisor, Krystal. She was very efficient and helpful. The next day, I was kept informed throughout the process and given detailed explanations by Adrian, the store manager. The customer service was outstanding! The work was performed by Chris, the technician, and was impeccable. The whole experience exceeded my expectations! I will definitely return and highly recommend to others! Great job Firestone!
    5/ 5stars
    by  
    on December 22, 2015
    I've been a Firestone customer for many years but the car care center at 453 Battlefield Blvd N, Chesapeake, VA is of special note. What makes it really special is the customer service provided by one particular Service Manager named Shaun Harrell. The wife and I have both agreed that he just makes you feel like family. He's professional of course but puts you at ease that your vehicles will be properly taken care of. He's always kept me informed through the car's repair and offered options as needed and addressed any other problems that came up and what I need to do. He's a Company Man that cares and you can't ask for more then that. I would most likely flip a coin for a repair site if it wasn't for him. You need a Shaun Harrell in every store. Thanks Firestone and thank you Shaun. Respectfully, Joe Kovaleski (USN/Ret.) Blue Mini Cooper/Red VW Bug
    5/ 5stars
    by  
    on December 12, 2015
    I have gone to this location for years for a wide variety of post warranty auto service. Everything from axle replacement to new tires. I have been very satisfied the majority of time. The staff here is polite, professional and helpful. Crystal was very good as my service advisor. Will definitely come back.
    5/ 5stars
    by  
    on December 3, 2015
    I had auto service done today and the service was amazing
    5/ 5stars
    by  
    on November 7, 2015
    Every visit has resulted in all vehicle issues being resolved and only work done that actually needed to be done. Very satisfied with the honesty and professionalism. Highly recommended.
    5/ 5stars
    by  
    on November 5, 2015
    My friend told me about the service at this Firestone and how great it is. I was not disappointed. Adrian had me in and out with no problems. They are more than accommodating, friendly, and beat the estimate I received from a dealership - I actually saved $130! I hate going to auto repair shops for the usual reasons, but Adrian and the team here really build trust from the moment you step into the lobby. They are courteous and professional, and I wouldn't trust anyone else with servicing my vehicle.
    3/ 5stars
    by  
    on October 26, 2015
    I noticed a nail in the side of my Bridgestone tires on Saturday (left rear). Just to check operating hours I called your store on Military Hwy on Sunday. YOU WERE OPEN, so I dropped my Truck off to have the tire repaired. It was replaced because of the location of the nail. The next morning the TPMS light was on. The other rear tire (right rear) was leaking air. Dropped the truck off again. Advised nothing was wrong with the tire, the stem was bent. Next morning same thing-TPMS light and low pressure in right rear tire. I took the tire off and put on the spare and just dropped the tire off. The diagnosis-reworked the valve. Your shop put the tire back on and I thought this was resolved-done. Next day same issue. TPMS light and low pressure in right rear tire. I swapped out the spare again. This time the tire was replaced. The only reason this rating is not a 1 star is because of service rep Krystal. She was empathic and helpful to reach a satisfactory resolution.
    4/ 5stars
    by  
    on October 15, 2015
    Had rotors and shoes put on my truck first time that I have not went to the dealership for service in 18 yearsbut Charles quote was $100 under what they would have charged everything is good now and I will keep using them until I have an issue
    5/ 5stars
    by  
    on September 27, 2015
    The Auto person that service my car did a great job
    5/ 5stars
    by  
    on September 16, 2015
    Great service, They took my vehicle in before my appointment and got it done fast and correctly.
    5/ 5stars
    by  
    on September 13, 2015
    My son needed a new tire on his car and they had the tire we needed in stock and even on sale! they were quick and friendly!! They sold me just what I needed, which is why we keep going back there!!
    5/ 5stars
    by  
    on September 12, 2015
    These guys always say YES to us. Anytime we have called on them we are taken care of and at a great price with EXCELLENT service. Thank you to the managment and team for clearing taking PRIDE in what they do.
    5/ 5stars
    by  
    on August 6, 2015
    This place has always been great. Being a female, I'm often either treated like I'm an idiot in regards to cars or someone to take easy advantage of with extra charges. This place has never tried that. They are upfront, honest, and posses integrity. A new tire had a leak in it because of how it was installed. They admitted their mistake and fixed it in record time, showing accountability.
    5/ 5stars
    by  
    on August 6, 2015
    The team at Firestone did a great job on Servicing my vechical.
    5/ 5stars
    by  
    on July 23, 2015
    I always use them for my car repairs also my granddaughter and daughter use firestonr
    4/ 5stars
    by  
    on June 23, 2015
    Came in for an inspection for wife's car and a few other rings and they had me out of there in no time.
    2/ 5stars
    by  
    on June 5, 2015
    Friendly staff who put forth good effort to research the tires I requested. However they did not install them as I asked. I had mentioned twice to the person writing up my order that I wanted the white writing on the tires to face out. This was not done, and rather than have them keep the truck for another day, we decided to keep it as is.
    4/ 5stars
    by  
    on June 1, 2015
    I used Firestone memorial day and to my surprise it went smoothly. The repairs were done, but with a faulty part. Firestone offered a free tow and no cost repairs, no hassles.
    5/ 5stars
    by  
    on May 21, 2015
    I am a senior and when coming out of work I was informed I had a flat tire. I was able to get to Firestone a block away and even though it was close to closing they were able to take care of my car so I could get home. I appreciate all their work and don't feel that they will take advantage of me. It is where we will always take our old car.
    5/ 5stars
    by  
    on February 26, 2015
    I know I can trust this store. That's is so important to me!
    5/ 5stars
    by  
    on January 27, 2015
    Took care of my problems immediately. Kept me informed of their progress.
    5/ 5stars
    by  
    on January 25, 2015
    A few weeks ago I visited Firestone (Providence Rd and Military Intersection) in Va Beach. Explanation of what needed to be done was clear, courtesy and friendly manners made me feel welcome and comfortable.Time for waiting for all to be done was very good. My car rides very well now and I appreciate their business.
    5/ 5stars
    by  
    on January 24, 2015
    I am a repeat customer and I always have a great experience!
    5/ 5stars
    by  
    on January 23, 2015
    Knowledgeable and friendly. We love the people there.

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