Car Repairs And Tires At 1398 Fordham Dr From Your Virginia Beach Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 1398 Fordham Dr for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

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Store #11525 Managed by Justin Wooten

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our auto care teammates can perform a free courtesy check. We'll check fluid levels, headlights, hoses, and more. Additionally, we're committed to delivering the best quality service possible, all at reasonable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or plan your appointment online or by calling (757) 793-2516.

    Find Great Deals On Tires For Your Car.

    Learn More About Our Different Services

    With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we believe in offering exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, meaning any auto service or repair will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

    Customer Reviews

    (4.7 of 5) - 66 Reviews
    5/ 5stars
    by  
    on October 18, 2018
    As always this team is awesome! Shelby greeted me as I came in. Dustin called to let me know what was happening with my car through out the day. Carl let me know when I arrived that they still had a few things to finish up but it wouldn’t be long of a wait. As a team they made suggestions for future mantainace and also quoted some other work for my other car.
    1/ 5stars
    by  
    on May 5, 2018
    I brought my vehicle in for a state inspection. They tried to say I need @ $5000.00 in repairs, which is a lie. I am not andtupid blonde female or a sucker. I know about cars and have worked on my own in the past. I took it to another shop today and it passed with flying colors. Your shop does not know what it is doing, trying to sucker people out of money, and left the inside of my vehicle trashed and not put back together.
    5/ 5stars
    by  
    on April 20, 2018
    The crew at Kemps River honest and outstanding in our repair. Thank you again. The best.
    5/ 5stars
    by  
    on March 27, 2018
    4/ 5stars
    by  
    on January 31, 2018
    The staff here has always taken care of me. I am always advised of the progress and they are more than willing to answer any questions I have about my vehicle.
    5/ 5stars
    by  
    on December 24, 2017
    They rebuilt my suspension in a day and under the estimate! My old truck drives and handles like new!!
    5/ 5stars
    by  
    on November 6, 2017
    5/ 5stars
    by  
    on October 19, 2017
    Kori, Dustin, and the service technicians who assisted us in an emergency situation went above and beyond to help, and exceeded our expectations. They are a shining example of what can happen when employees take great pride in both their work and customer satisfaction. Thank you, thank you, thank you!
    5/ 5stars
    by  
    on October 6, 2017
    Awesome service all the time!
    5/ 5stars
    by  
    on July 26, 2017
    100% on all phone conversations, wait time, personnel, and work completed. Especially Rebecca and Carl.
    5/ 5stars
    by  
    on May 17, 2017
    The staff at the Kemps River Firestone are always friendly, courteous, willing to answer questions, explain problems and work needed to be done. I have always found them to be extremely knowledgeable. I highly recommend the Kemps River Firestone Auto Care Shop .
    5/ 5stars
    by  
    on March 27, 2017
    The employees at this location are awesome. They are always friendly and accommodating. Work is done quickly and efficiently. In eleven years, I have been thoroughly pleased with the service and attention I receive. This is the only repair facility I will use.
    5/ 5stars
    by  
    on March 3, 2017
    State inspection done and car was ready before I expected it!!!!
    4/ 5stars
    by  
    on February 8, 2017
    I needed tires today due to my schedule. Firestone was not my 1st choice. Priority Toyota couldn't get me in for a couple of weeks so I looked up Tread Quarters. Both stores near me had reviews so bad regarding customer service I refused to go to them. This led me to Firestone. I was so pleased with everyone I interacted with. Each person was very friendly, respectful and knowledgeable. Even the customers were friendly. I would definitely recommend this store. I only have 1 complaint. The technician didn't clean the rims of the goo used to mount the tires.
    5/ 5stars
    by  
    on February 2, 2017
    I have utilized this location numerous times and have great experiences each time. The staff is polite, courteous, and actually care about their customers and their vehicles. They always offer discounts for active/retired military members and their families, or will provide a coupon, if available, that exceeds the military discount. They will conduct a thorough check of your vehicle and make recommendations on what needs to be fixed immediately and which items could be held off for a short time. I would recommend Firestone on Fordham Drive in Virginia Beach to anyone.
    5/ 5stars
    by  
    on January 12, 2017
    Dustin was very courteous and professional, and gave me a great deal on tires and looked out for my vehicle. He was informative on what else I needed, thorough through the whole process, and he and the technician had me in and out in a short period of time. He handled himself in a professional manner with the several customers that passed through as I sat in the lobby. Everyone seemed to respond to him, and left the shop happy. I won't buy tires from any where else so long as you retain his services.
    5/ 5stars
    by  
    on January 1, 2017
    Always professional and timely. Explain work.
    5/ 5stars
    by  
    on December 27, 2016
    Carl and his crew at this Firestone have earned my trust and confidence. I have learned that they will tell me the full information and explain why repairs or other work have to be done. They will also explain the costs and give me options if possible schedule different work at different times. Dustin, Justin and Becky speak with knowledge about the work being done and will explain what I need to know. My entire family uses and trusts this Firestone shop and will again in the future.
    5/ 5stars
    by  
    on December 22, 2016
    I brought my car in due to a dreadful noise. They were able to diagnose the issue and get the vehicle fixed quickly. When I heard a different noise after picking it up, Carl, stayed late to wait in me to bring it back and he looked at. It was a simple fix and nothing major. However, the kindness and care to ease my worry has made me a return customer.
    5/ 5stars
    by  
    on December 14, 2016
    Always a good job
    4/ 5stars
    by  
    on July 14, 2016
    It was good and I felt I and my car were treated with respect. The technician really took care of me and this was important to me.
    5/ 5stars
    by  
    on April 20, 2016
    Carl the service advisor at this location is so knowledgeable and his personality is so contagious, he is definitely a people person, very good to his customers and explains the how and why of what needs to be done. very trustworthy and has earned my repeat business. Michele King
    5/ 5stars
    by  
    on April 7, 2016
    5/ 5stars
    by  
    on March 21, 2016
    Wonderful, Pleasant. Both Justin and Robert are extremely professional. The entire family comes to this location of Firestone. We trust the team and appreciate all that they do.
    5/ 5stars
    by  
    on December 14, 2015
    Excellent job, received an excellent price of tires
    4/ 5stars
    by  
    on December 12, 2015
    This is the second fuel pump I've purchased from Firestone, not sure if that's good or not, however, service has been great. I pray that the recommendations and services were conducted with honesty and integrity.
    5/ 5stars
    by  
    on December 6, 2015
    They were quick, honest, and helpful. Even got me deals I didn't even know about
    5/ 5stars
    by  
    on November 9, 2015
    I was seen promptly, any issues were discussed in full, and the team was great.
    5/ 5stars
    by  
    on October 28, 2015
    replaced defective tire on prorated basis in very timely fashion
    1/ 5stars
    by  
    on October 10, 2015
    They Bent our rim putting new tires on and then said it was our fault. The rim was not bent prior to getting the tires. The car drove fine. We will NEVER use firestone again.
    5/ 5stars
    by  
    on October 5, 2015
    I have used Firestone a year prior and had average service and a ridiculously long wait time. This time was the most efficient place I've taken my vehicle to ever. They had my tire changed and balanced within 20 minutes, very impressed, don't lose that drive.
    5/ 5stars
    by  
    on October 2, 2015
    Carl was awesome. He kept me up to date constantly about my Mercury Sable. I had is misdiagnosed trying to save some money...stupid. I will always bring my car her to get diagnosed first. Because they found the real problem. My car hasn't driven like this in years. Thanks Carl and the guy who fixed my car. Oh yeah....one thing!!! Next time wipe that grease of the door handle :-)
    5/ 5stars
    by  
    on September 21, 2015
    I found out that I needed new tires less than 12 hours before I was to leave for vacation from New York headed to North Carolina. I decided to try and get new tires for my SUV while on the way to vacation as I did not want to delay vacation. I saw this Firestone Tire on an exit that I took and decided to see what they could do for me. Everyone was wonderful. They immediately helped me obtain the tires I needed (someone was sent to another Firestone store to pick them up) and my car was taken care of immediately. As I was traveling for a vacation I had my dog with me who was welcomed into the store. The service that I received was first class and the staff had me back on the road to vacation ASAP. I could not have been happier with the staff and the service that I received, especially after just having a bad experience trying to have my vehicle serviced in New York before I left for vacation. On a final note, the overall bill for Firestone for 4 new tires was substantially less than I had been quoted by the place who I had attempted to have service my vehicle in New York and I got the tires that I wanted/needed to make sure I would be able to travel safely no matter the weather or road conditions.
    4/ 5stars
    by  
    on September 11, 2015
    I use firestone every year for inspection. It is a little expensive but the customer service is outstanding. The people there make every effort to lower my costs and they treat me very respectfully.
    5/ 5stars
    by  
    on September 7, 2015
    Bobby, Justin and Carl are exceptional. Great experience. Even during the busiest time (end of the month inspections) they were swamped with telephone calls and customers and when I walked up to the counter - they remembered my name, asked how the family was and addressed my car concerns. When my mom went in for her car - Justin remembered her name and why she was in. And to top in off when my husband called from out of town - Bobby remembered who he was and explained to him what was needed on the car and reassured my husband that everything will be taken care of. We love them...
    5/ 5stars
    by  
    on August 27, 2015
    Indian River Road location hopped right on looking at my car and fit me in to make sure I got repaired and out the door before they closed and picked up the part and installed it, test drove and cleaned up the antifreeze mess. Very professional and fast!
    5/ 5stars
    by  
    on August 24, 2015
    This was my second time coming to this location. My first time definitely said this was a place I could trust. This time was no different. I brought in my car for inspection, alignment and oil change. I figured my tires wouldn't pass and they didn't. I also needed some additional work done. The manager was great. He worked with me on the price that we were both happy with. When you're paying hundreds of dollars for service, you really need to feel that you can trust them. Well I can say that I feel confident that they have been honest with me, not to mention they did an excellent job on my car. It handles great! So overall, I would highly recommend this location for your vehicle service.
    5/ 5stars
    by  
    on August 15, 2015
    I have been to this location 3 times in the last 6 months, I have nothing but great things to say. On time completions, fixed right, friendly, and honest. These traits are hard to find in this industry. I have many years experience running these type of shops and all I can say is WOW! great job guys I am not an easy customer to please but you have done so!
    5/ 5stars
    by  
    on August 4, 2015
    Just had all 4 tires replaced, very pleased with price and service.
    5/ 5stars
    by  
    on July 20, 2015
    It took 1 day turn around for my service. My technician went the extra mile to look up an exact part at the local dealership, rather then just saying we do not carry that part. Very satisfied.
    5/ 5stars
    by  
    on June 19, 2015
    I brought my Saturn Aura into them and they all went above and beyond. They were honest and very nice to deal with. Thanks guys!
    3/ 5stars
    by  
    on June 8, 2015
    Only concern I had was that I brought my vehicle in for inspection on Friday overnight and did not get my vehicle back till Monday. I have always had my vehicle serviced at Firestone and I think they needed more inspectors.
    4/ 5stars
    by  
    on June 6, 2015
    I can count on them to be honest and they provides me with superior services
    5/ 5stars
    by  
    on May 21, 2015
    Got new tires on my car with great customer service. Will come back and also bring others. Virginia beach Fordham Drive Location
    5/ 5stars
    by  
    on May 18, 2015
    I used them week ago with my both car and I'm so happy
    5/ 5stars
    by  
    on May 16, 2015
    I had them do a state inspection and it needed muffler/exhaust work. They arranged for it to be done without me having to take it to a muffler shop. Great service.
    4/ 5stars
    by  
    on May 10, 2015
    instead of an hour it took an hour and forty five minutes to replace two tires.
    5/ 5stars
    by  
    on May 6, 2015
    They had my car done in an hour! Polite and knowledgeable staff!
    4/ 5stars
    by  
    on May 3, 2015
    My car needed several repairs, but it was expensive. Before even approaching me, the mechanical prioritized the repairs and let me know what could safely wait and what couldn't. I feel much more comfortable with going back again when I need more repairs.
    3/ 5stars
    by  
    on April 17, 2015
    During inspection the mechanic reported that I needed to have brake work done on my wife's car. Replacement of the master cylinder, booster and 2 cylinders on the rear wheels were his recommendation. I have been coming to this shop for a long time so trust had already been established. All parts were changed and when my wife picked up the car she reported the brakes did not feel right. The mechanic stated they may need to be re bled and if the problem continued bring it back. Later I drove the car and knew something was wrong so I took it back the next day. Bottom line the new booster installed was defective and it was replaced. My issue is these guys are the SME's and should have known the brake system was not correct and should not have allowed my wife to take the car. I knew something was not right and I am not that mechanical inclined. They fixed the car but it should have been fixed the first time. I will go back again but will test drive myself.
    5/ 5stars
    by  
    on April 17, 2015
    Second time in two weeks I have used these folks and they are great. They first assisted me with an emergency replacement of a tire (actually did two at that time) and scheduled a follow on visit for the other two that happened today. Fast, efficient, courteous service.
    5/ 5stars
    by  
    on March 28, 2015
    I have been using the Fordham location for 20 years, they are exceptional. They have 100 % of my trust and business. I don't even take my new cars with free service to the dealership, I use them. Staff is perfect, service is perfect, my cars are maintained to my utmost satisfaction. Even when I move I still drive to this location.
    5/ 5stars
    by  
    on March 8, 2015
    I am glad that I got my tire from Firestone they were pleasant and I am always in and out in the time frame they say which is nice when planning things around my schedule.
    5/ 5stars
    by  
    on March 5, 2015
    I used them each time I need my car serviced and I'm glad I chose Firestone for my car care/service
    5/ 5stars
    by  
    on February 27, 2015
    Justin and his crew do great work. Very professional and knowledgeable. Had a hiccup with a repair issue but their outstanding response more than made up for the inconvenience. I'd still endorse their craftsmanship and repair knowledge.
    5/ 5stars
    by  
    on February 27, 2015
    We no longer take our cars to the dealership for service- we rely on the staff at Firestone VB to do it right the first time. The last time with our Sentra - they went above and beyond to solve the issues and take care of us. We are customers for life. Thank you.
    5/ 5stars
    by  
    on February 26, 2015
    I have been using these folks for years. They are reliable, trustworthy and interested in customer service. I wholeheartedly recommend them to everybody.
    5/ 5stars
    by  
    on February 26, 2015
    I came in and purchase new tires in the hand balancing bags placed in them. Unfortunately the bags are not work for my modified vehicle. The representative at Firestone did everything he possibly could and more to resolve the issue of the bags by vehicle works fine now the tires right smoothly and her bounds correctly. My situation is difficult because I was traveling and he called multiple Firestones along my route to assist me and took care of the bills and covered everything. I have never experienced such great customer service from any vehicle repair store. This will be my location for all tires and mechanical issues in the future. Thanks again for such great customer service Carl.
    5/ 5stars
    by  
    on February 17, 2015
    I have been coming to this Firestone Store for over 30 years. I highly recommend them to everyone. Can't say enough about the service, the employees and the mechanics. They all do an awesome job. Very friendly and accommodating.
    5/ 5stars
    by  
    on February 4, 2015
    They are always able to fix and maintain my car's when needed.They are friendly and the price is low! Keep up the good work guy's!
    5/ 5stars
    by  
    on February 2, 2015
    Made an appointment the night before for 8am got there right when they opened ,greated with the most professional atmosphere ,got a great price for a new tire no haggling over it they didn't try to sell me on a higher priced tire .With out a doubt the best. Customer service I've ever had . Will defently be a repeat customer.
    5/ 5stars
    by  
    on February 2, 2015
    Long term customer, returning for maintenance on one of my families vehicles. Service, quality of care for my vehicles and a friendly approach to my needs have all contributed to my trust in Firestone to make sure I stay on the road year after year. The service providers clearly understand my concerns and complete the service in a timely manner. Excellence in service and customer approach; “I’ll be back”.
    5/ 5stars
    by  
    on February 2, 2015
    I have been a customer at the Fordham Drive store since it opened. I have had Lifetime Alignment Policies on all my cars and I buy Firestone and Bridgestone tires when needed. The gang at Fordham Drive are always there with a smile to service my vehicles quickly and the quality of their work is superb.
    3/ 5stars
    by  
    on January 26, 2015
    I had an appointment and by the time I left I was an hour and a half in the store!! So what's the purpose of having an appointment!! I know they were busy but my time is just as important as the folks working there!!
    5/ 5stars
    by  
    on January 25, 2015
    I have allways been pleased with firestone service, I find I can't count on them to be very honest and fair with me
    5/ 5stars
    by  
    on January 22, 2015
    I had two left tires which were slowly loosing air over several weeks, they found a small nail in one and a bad core valve in the other.

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