Car Repairs And Tires At 856 Granby St From Your Norfolk Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 856 Granby St? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

856 Granby St
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Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
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Store #21512 Managed by Charles Hassler

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If you think your car could have a problem, our auto care teammates will take a look for free with our courtesy check. We'll inspect tires, headlights, the battery, and more. Additionally, we're committed to delivering the best quality service possible, all at reasonable prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or plan your appointment online or by calling (757) 793-2540.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.5 of 5) - 49 Reviews
5/ 5stars
by  
on September 15, 2018
Every visit & phone communication was a pleasant, professional and informative experience. Great service; great staff.
5/ 5stars
by  
on July 25, 2018
Amazing as always! Great customer service!!
5/ 5stars
by  
on July 15, 2018
I'm here from out of town, and found that two of my tires were stabbed in the sidewalls. I showed up at the store on a busy day with my car on a flatbed truck, and not only did they get new tires on my vehicle quickly, but they also provided details of what they found on my receipt so I could file a police report and insurance claim. Wonderful service, and thank you!
4/ 5stars
by  
on June 17, 2018
had my fuel pump changed at firestone.. not knowing my gas needle was acting up too, my car conked out.. i got it towed there and the mechanic (kyle m.) had a feeling it was low on gas.. he not only took me to the gas station, but was spot on.. it fired up.. thanks Kyle
5/ 5stars
by  
on May 31, 2018
Professional and quick service ! Great location and great staff
5/ 5stars
by  
on May 4, 2018
4/ 5stars
by  
on December 9, 2017
5/ 5stars
by  
on November 17, 2017
Kind, friendly staff. Honest opinions and straight forward advice.
5/ 5stars
by  
on September 28, 2017
They suggested I take my car to the dealer as there was an issue with my car's computer. They were friendly and explained the issue and why they could not fix it.
5/ 5stars
by  
on July 27, 2017
5/ 5stars
by  
on June 2, 2017
I LOVE THIS PLACE !!!! APRIL IS BY FAR THE BEST IN THE BUSINESS. SHE EXPLAINED EVERYTHING & TOLD ME ALL I NEEDED TO KNOW. I WILL DEFINATELY BE USING THIS LOCATION FOR FUTURE SERVICES. IT DOESN'T GET ANY BETTER THAN THIS !!!!!!
5/ 5stars
by  
on May 9, 2017
Always do an excellent job. Chuck is a great manager. The whole team makes you feel welcome and goes above and beyond to do the job well.
5/ 5stars
by  
on January 23, 2017
5/ 5stars
by  
on January 15, 2017
Great services! Issues fixed at minimal cost in the shortest amount of time. Highly recommend to others!
4/ 5stars
by  
on April 6, 2016
Great service but no call back once completed
5/ 5stars
by  
on March 19, 2016
Very professional. Work was done quickly. We were called as soon as it was finished. Would recommend to others.
5/ 5stars
by  
on December 10, 2015
Loved those guys, despite the lenghty and difficult job on my car.
3/ 5stars
by  
on November 26, 2015
I went there for an oil change and to get my parking break fixed. They were unable to fix my parking break but still charged me for the assessment. So I had to go to a different mechanic and pay again and assessment fee to get it fixed elsewhere. They shouldn't charge if unable to fix the problem
5/ 5stars
by  
on November 3, 2015
I have great experience going to Firestone Complete Auto Care - Norfolk - 021512. They provide excellent service and a fair price every time I go there. I like the fact that the office is always clean. The guys are honest and try to be as quick as possible. Scheduling an appointment is very easy too. I got my oil change appointment via the online system the night before and there were no issues. I will highly recommend this location and I will certainly come back.
5/ 5stars
by  
on October 30, 2015
I like the remodeling of this facility. It's nice to go to a tire facility that's clean, professional and prompt. Aaron was very keen to my needs and made the facility a one stop shop for all my tire needs.
5/ 5stars
by  
on October 28, 2015
Mr. Aaron and the Firestone team are great! Thank you guys for fixing my 4-Runner.
5/ 5stars
by  
on October 28, 2015
I used the as a follow up for some previous brake work and they made it right.
5/ 5stars
by  
on October 27, 2015
Overall happy with the service. I've been going to the Norfolk location for many years now and seldom had issues with the staff or service. Sometimes can be a bit pricey but overall value compared to others seems on par.
1/ 5stars
by  
on October 25, 2015
I came in to have a tire patched or replaced. Immediately, without even looking at my tire, the sales person told me it would have to be replaced. I did replace the tire, and 3 days later, my check tire pressure light came on. The tire is either defective or wasn't installed properly. Now I have to waste more time going to get it fixed. I'm extremely disappointed and will never go here again.
5/ 5stars
by  
on October 2, 2015
Complete and thorough diagnosis of my truck's multiple issues. All repaired the same day as initial appointment, I feel like I am driving a new truck!
5/ 5stars
by  
on September 17, 2015
Used their service on Labor Day!!!! So friendly and helpful!!!!!
5/ 5stars
by  
on September 4, 2015
I regularly go to them and will always come back. I trust them.
4/ 5stars
by  
on August 10, 2015
I use this auto frequently and it is always consistent. This last time was no different: called with an update; called to let me know it was finished; and at pick-up let me know about some issues on the horizon. Didn't try and sell me anything.
5/ 5stars
by  
on August 7, 2015
They listen and hear what Ihave to say and then fix the problem.
5/ 5stars
by  
on August 6, 2015
I came in for an emergency tire replacement after hitting a curb. The team was fast, friendly and communicative, even though they were fully booked with other customers. They were honest with their time estimate and still managed to complete the repairs the same day. Great experience overall.
5/ 5stars
by  
on August 6, 2015
Great job, oil change and tire rotation. Will go back.
5/ 5stars
by  
on July 31, 2015
I had an issue where my tire needed repair and I was on my lunch break. I came in under panic because I had to get back to the office asap. Walking in I explained to the customer service person (Aaron) my situation and he assured me that he would be able to take care of this repair in a timely fashion and get me back to the office in time. Low and behold the repair was done so fast. I was honestly surprised as I thought it was just the usual song and dance of getting my business. I don't know how they did it but the tire was patched, and I made it time back from lunch break! Thank you much Firestone for the great support!
5/ 5stars
by  
on July 23, 2015
I went in asking for an alignment and they were honest and said I didn't need one.
5/ 5stars
by  
on July 11, 2015
I'm a home health nurse, so i drive 50 - 100 miles in a day to see patients. I got a nail in my tire and it needed to be replaced, it was in a spot they couldn't patch. the tire wasn't a common one but they had it in stock, got it on my car and got me back on the road. They really helped me out and therefore helped my patients I was seeing that day. Thank You
5/ 5stars
by  
on June 26, 2015
Great service, friendly staff, and everything was taken care of super quick!
2/ 5stars
by  
on June 3, 2015
Still have an oil leak at the same place, even though the bill was well over $100. Thought there was not an oil change, they removed the sticker showing when it is due again.
5/ 5stars
by  
on May 5, 2015
Prompt, courteous service! The manager went above and beyond!!
5/ 5stars
by  
on April 21, 2015
use the location very often, always professional and courteous
2/ 5stars
by  
on February 27, 2015
I had a dead battery, which I recently purchased there.
5/ 5stars
by  
on February 25, 2015
The customer service was so good when I return my car to recheck the tire.
4/ 5stars
by  
on February 10, 2015
They remember their customers and always provide a good service. Been there for 2 years, and will keep going.
5/ 5stars
by  
on February 6, 2015
Very accommodating staff. Easy to talk to and honest. Not always upselling.
4/ 5stars
by  
on February 4, 2015
I went there for my oil change and they are polite and professional.
5/ 5stars
by  
on February 3, 2015
I've been bringing mine and my husband's car to this Firestone location exclusively for the last year or so and I always leave a happy customer!
3/ 5stars
by  
on February 2, 2015
Oil change and motor mount replaced. Satisfied with what was done.
4/ 5stars
by  
on January 27, 2015
The service was quick and near my office. They always do a good job with my tires and oil changes, but i thought $79.00 to change a headlight was a bit expensive.
4/ 5stars
by  
on January 24, 2015
This is the best Firestone location I have ever been to the technicians are never pushy about the recommended services and tell you exactly what you need
4/ 5stars
by  
on January 23, 2015
I'm able to get ample amount of work done Ina reasonable time.... Right by my job... love it!
5/ 5stars
by  
on January 22, 2015
Always courteous and on time. Pleased with everything.

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