Car Repairs And Tires At 7808 N Military Hwy From Your Norfolk Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 7808 N Military Hwy! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

7808 N Military Hwy
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #2410 Managed by Michael Sturms

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll inspect oil level, wipers, the battery, and more. Additionally, we're dedicated to offering the most consistent service on the market, all at great prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we strive to provide outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.7 of 5) - 35 Reviews
5/ 5stars
by  
on August 15, 2018
5/ 5stars
by  
on February 1, 2018
Great prices, quick turn around time, honest advisors and technician's. I would recommend all my family and friends
5/ 5stars
by  
on January 11, 2018
In the middle of a huge snow storm I ended up with a gigantic piece of a tool in my tire which required me to replace the tire. I called Firestone and even though we still had snow and ice on some roads they helped get me connected with a tow to the facility and were able to get my tires replaced within a business day. They communicated with me through the entire process so I always knew what was going on. While I wasn't super happy that I had to shell out for new tires the staff at this location was understanding and did what they could to ease the pain. Mike, who I believe is the manager, creates a very welcoming environment for all his customers. I'll definitely continue using Firestone for service.
5/ 5stars
by  
on November 17, 2017
You can trust your car to the guys at this Firestone! They look out for you in every way at check your car's mileage maintenance requirements to suggest what will keep your car current and in great running condition. You can roll up if you have a minor problem, headlight, tire pressure, wipers, and they will expedite your needs and sometimes do it as a courtesy. The Service Managers are forever positive despite that they handle many clients everyday. Which is no wonder because this Firestone is the best!
5/ 5stars
by  
on October 16, 2017
I stopped in on Oct. 4th looking for tires for my 2015 Highlander. An enthusiastically Mike Baldwin met me and we talked the difference of the tires available. I decided on a set of Bridgestone's and setup an appointment for Oct 14. Oct 14 - Dropped my Hi-Lander off around 8AM and received phone call about 3:30 PM that it was available. Mike met me when I picked it up, explained particulars and warranty. Driving around on Oct 15th, I noticed a BIG difference in lack of tire noise as compared to the OEM Toyo's. Kudo's to Mike and the Technician who performed the work.
5/ 5stars
by  
on July 27, 2017
Bryce was very courteous and friendly. He helped explain to me all the services that were going to be done on my car. Charles did a phenomenal job on changing out my wheels and tires. I didn't see a scratch on them. I'm very satisfied with my visit. 11/10 would come back!
5/ 5stars
by  
on July 20, 2017
Awesome service from Travis the service advisor, Mike service advisor and Wilson and Shawn the technician. Very attentive to my situation.
5/ 5stars
by  
on April 21, 2017
I needed to take my car in because the steering wheel was shaking at higher speeds... When they were fixing it, they noticed another issue, and got that corrected too so that I wouldn't have to worry. They are fantastic and I love that I can trust them with my car!!
5/ 5stars
by  
on February 18, 2017
Had a great experience!
5/ 5stars
by  
on February 12, 2017
Awesome job!
4/ 5stars
by  
on October 26, 2016
Friendly atmosphere!!!
5/ 5stars
by  
on June 4, 2016
This location goes above and beyond expectations!
5/ 5stars
by  
on April 26, 2016
I had a last minute tire issue and the staff was very accommodating. They were able to work me in last minute. They explained the issue with my tire and how they were going to fix it. The price was great and the appointment was quick, especially for a work in. Will made me feel very comfortable and took his time with me. He even explained to me what a a lug nut key was and helped me find it. I highly recommend this location and will be back with future needs.
5/ 5stars
by  
on April 14, 2016
Great experience! The staff and technicians were so friendly and helpful. My car was taken care of very quickly. Prices were reasonable and the care given to my car was exceptional! I have been there twice and will be back again! I refer friends and family here all of the time. Kyle is my preferred technician but I would be happy and willing to see any of them.
5/ 5stars
by  
on March 17, 2016
5/ 5stars
by  
on March 17, 2016
The customer service is outstanding! I will never have my car serviced anywhere else!!!!!
5/ 5stars
by  
on November 28, 2015
Always professional. Always my favorite firestone to go to
5/ 5stars
by  
on November 20, 2015
I have used them for years and use them for all my vehicle needs and repairs.
5/ 5stars
by  
on November 15, 2015
Very honest about what need to be fixed with my car.
4/ 5stars
by  
on November 11, 2015
My recent service for brakes, oil change and coolant flush was fine and timely. It took too long, however, to pay and pick up my keys; and the counter person did not offer to review the invoice with me. Also, why are customers required to sign the invoice? A firestone rep should sign to confirm what YOU have done on my car; not the other way around.
5/ 5stars
by  
on November 1, 2015
I drive over 45 miles and pass several repair facilities to have my car serviced at Firestone. Keep up the great work!
5/ 5stars
by  
on October 23, 2015
Kudos to Chuck, great guy, awesome customer service skills ! I received excellent and timely service for a huge job. I made the right choice by NOT going to a side mechanic. I know the job was done right. My car has NEVER driven this well and its all thanks to this firestone team. IF YOU WANT IT DONE RIGHT THE FIRST TIME THIS IS THE PLACE TO COME:):)
5/ 5stars
by  
on October 14, 2015
I have used this location to service two of my vehicles. Recently I had the calipers replaced and an alignment of the front end on my 2005 Toyota Tacoma. I took a 1000 mile trip just after the repair and everything was perfect.
4/ 5stars
by  
on September 24, 2015
I wasn't happy with service I had been receiving on my car and after a little research and reading other reviews, I decided to take it to Firestone. Very happy I did. Front desk service was very friendly and efficient. They got my car right in and was done reasonably fast. I was there mid-week in the afternoon, I probably got lucky with that. The car rides much better, I went with the lifetime alignment, it only made sense.
5/ 5stars
by  
on September 18, 2015
Sean, Scott, Amanda, Andrew all really care about what they do. Nice coming in to this location. Great work Team
5/ 5stars
by  
on September 13, 2015
Had a flat tire and called at 4:45 (5pm close) and told the manager that I was leaving on a trip tomorrow morning and if I could bring it in first thing tomorrow...he said, "bring it in right now and we'll check it out"....They worked on it past closing time and weren't frustrated in the slightest...they were happy I had it looked at! Thank you so much Firestone team!
5/ 5stars
by  
on June 4, 2015
My car was not cooling. I have to take my 92-year-old mother to medical appointments and shopping. The employees at Firestone looked at my car, but before they would confirm that I had an expensive replacement job they wanted to get a second opinion. They let me know that if they did the job they would use trusted parts and that they would have it ready as soon as possible. They furnished me a ride home when I left my car. When paying for the work, they help me with financing. Now I my mother and I ride in a cool car and don't have to worry about a large bill payment. Thank so much for caring!
5/ 5stars
by  
on May 8, 2015
I really appreciated the way that did the inspection and let me know other issues with the vehicle.
2/ 5stars
by  
on April 30, 2015
Brought the car in to diagnose 2 problems.,The cost of the diagnostics was almost $100.00. I wish I had been informed.
5/ 5stars
by  
on March 14, 2015
I used them a few weeks ago. And they continuously amaze me
4/ 5stars
by  
on February 28, 2015
I was referred to them by a co-worker who had a front end alignment done on his vehicle and he was happy with it.
4/ 5stars
by  
on February 27, 2015
I used them a couple of month ago.. the job was very good..
5/ 5stars
by  
on February 27, 2015
Everyone was extremely friendly and helpful! The service I had done to my car was fast and efficient. I will never take my car anywhere else!!
5/ 5stars
by  
on February 7, 2015
the guys are great friendly knowledgeable and very honest
1/ 5stars
by  
on February 4, 2015
I will not take our vehicles there again. We have being using them for several years. Service has lacked for the past several months.

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