Firestone Complete Auto Care: Your Source For Tires And Repairs At 10151 Coors Blvd Nw In Albuquerque

Ready to come in to your local Firestone Complete Auto Care on 10151 Coors Blvd Nw? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

10151 Coors Blvd Nw
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #324524 Managed by Martin Maestas

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our professional teammates will give your car a free courtesy check. We'll check oil level, wipers, hoses, and more. Additionally, we're dedicated to providing the best auto repair possible all at reasonable prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.4 of 5) - 38 Reviews
1/ 5stars
by  
on January 18, 2019
Staff was very disrespectful, had oil spill all over my truck, when i arrived to pick up my vehicle, their was oil dripping.
5/ 5stars
by  
on December 11, 2018
Got everything done as I requested, in good time, and they found a problem I was unaware of. Appreciate that I can trust this shop!
5/ 5stars
by  
on September 29, 2018
Weve recently found this diamond in the rough and continue to return for our vehicle needs and our kids’ vehicles needs. It’s a worrisome topic to find a good, honest mechanic and the team at this Firestone take away our worry. We go in, get excellent, honest work and never feel price gouged. As a matter of fact, they helped us locate an online coupon to use when they knew times were tough, just to help. Great team
5/ 5stars
by  
on August 14, 2018
Efficient, customer oriented, dependable, honest and fair!
5/ 5stars
by  
on August 2, 2018
The servicewoman found a coupon that allowed me to get my oil changed. Otherwise, I would've had to wait. She was very understanding of my financial situation.
5/ 5stars
by  
on March 23, 2018
Always , efficient and professional, have been her a few times great location
5/ 5stars
by  
on January 28, 2018
Jeff has been so pleasant and helpful with my car needs. As a senior female, I sometimes have to ask a lot of questions, but he has never been anything but honest, quick to answer any questions, and gives me best prices available on stuff needed. They do the work needed quickly and efficiently there. Plus, he helped me with setting up payments over time.
1/ 5stars
by  
on January 6, 2018
Not an honest business. Had an Oil leak, it was my fault I should have done some research into firestone before taking my truck there. They charged $40 to just to assess the leak. The then charged me another $700 plus tax to fix the leaks which where two gaskets. The $40 dollars was not even rolled into this ridiculous price. The price for the parts was about $140 and then charged $115 per hour to work on my truck. They stated it took close to 5 hours to complete this. If I had the tools to fix it, I would have done myself, which is the only reason I took it in. But I know it doesn't take 5 hours to replace two gaskets. There was a lot of oil on the underside of the engine which I requested that they clean off pretty well. I went to pick up my truck and inspect it and there was still a ton of oil and grit everywhere. The mechanic proceeded to tell me that they are not a "car wash" and that they wouldn't clean it off. I said for almost $800 they need to do a better job than what they did, which was basically spray it with a hose. He did nothing. I then looked at by receipt and they charged me for a NEW oil filter and oil change, which I expected, so I went to look at my filter, and my OLD filter was still on there! They were trying to charge me $$$ for things they didn't even do!! This is called FRAUD my friends......I hope my problem is fixed because I will NEVER go back to a Firestone in my life. I do not expect anything to be done about this, but writing this review for future people looking to come here. I would find some place else. There is a PEP Boys right across the street. Maybe they will be more honest and respectable.
5/ 5stars
by  
on December 31, 2017
5/ 5stars
by  
on November 2, 2017
5/ 5stars
by  
on October 26, 2017
So thankful to have a quality, courteous Firestone mechanic shop where I can continually bring my car in and trust that repairs will be completed without any complications Thank You
5/ 5stars
by  
on October 15, 2017
Honest pricing and honest workers.
5/ 5stars
by  
on August 22, 2017
The Mechanics are amazing ?. They repaired my car in 1 day.
5/ 5stars
by  
on July 3, 2017
Issues with vehicle, count on Martin to correct the issue. Very informative, knowledge, and customer satisfaction with my 10+ years of dealing with Firstone and Martin. Thanks Martin
5/ 5stars
by  
on June 5, 2017
Our vehicle broke down late Friday evening and we called Firestone not really expecting them to be able to work on our car for a day or two but Jeff advised us to bring it in first thing Saturday. They checked our vehicle out within the first hour of dropping it off, got back to us with what the issue was and gave us the repair cost. They got our car done by noon and the cost was even a little less than first advised. Thank you to the team at Firestone we are back on the road in record time.
5/ 5stars
by  
on April 9, 2017
Friendly, fast and quality work
4/ 5stars
by  
on August 22, 2016
It was a great experience, the prices were excellent.only bad thing was the time, I'd they speed this up they'll be perfect but they still have me as a customer always
5/ 5stars
by  
on July 11, 2016
5/ 5stars
by  
on December 5, 2015
In record time I had an oil change brakes and rotors replaced and no grease or grime from outside made it inside my vehicle.
5/ 5stars
by  
on December 1, 2015
Bought full set of tires for '07 Tacoma and store rep Kris was a gem to work with. She found what I needed, had it sent to the store same day and worked with me on getting a great deal with warranty.
5/ 5stars
by  
on October 29, 2015
These guys do good work. I am always pleased with the work. .
1/ 5stars
by  
on October 22, 2015
Appauled at the work done to my car at this location. I went in for an alignment and the techniciain felt the need to joy ride my car before and after. My car has an aftermarket exhaust and I could hear him romp on the accelerator leaving and around the block as he "test drove" my car for an alignment. I told the service writer about it and he said nothing to me in response. On top of that they left a section of the alignment "front caster" in the yellow instead of moving it into the green like everything else. I would NOT recommend Firestone in Cottonwood to anyone!
5/ 5stars
by  
on October 4, 2015
Have been going to firestone on then west side off of Coors for several years Martin and all the service people are very knowledgeable and helpful.. Very trustworthy
5/ 5stars
by  
on September 25, 2015
Performed an alignment on my vehicle. Did a great job and also took the time to show me some components that were worn and needed replacing. They didn't try to pressure me into any work as I explained that I would do the repairs.
5/ 5stars
by  
on September 3, 2015
I only use this facility for all non warranty service!
5/ 5stars
by  
on August 18, 2015
Got me the best tires my car needed...Potenzas all the way!!
5/ 5stars
by  
on July 2, 2015
Went in for new shocks and struts, the service was very good. The estimated time of repairs was six hours, but came in under 4 hours. Finally found an honest repair shop.
2/ 5stars
by  
on June 16, 2015
Be aware.. price quotes are not accurate. They have charming people but will try to take advantage of you.
2/ 5stars
by  
on June 11, 2015
I had my car aligned and thought it was a great turnover time when I got a call back within an hour and told it was ready for pick up. However when I got to the location I was told it was not ready and was not able to be aligned all the way due to a bolt. They said they needed to order the bolt from another location and I would have to wait and could not take my car or they would charge me for another alignment after getting the bolt put in since it would not be covered under the warranty. I agreed to have the bolt replaced and when I came back the second time the guy said that he," found a bolt in the shop and used that one so I wouldnt get charged" I dont know that they put on the correct bolt or replaced it at all since he was not able to supply the one that was supposedly replaced but I had to pay for additional labor. Then the guy checking me out said that I wouldnt have to worry about anything later if I got the lifetime alignment service which I dont see why I would have to worry about anything since they claim they did it correctly. I dont feel comfortable with the work that was supposedly done and will have to take my car to another shop to have it inspected as I dont think finding a bolt in the shop is a good way to provide service to a customer that already agreed to pay for it to be done right. Also, you should make sure if the car is not ready that you are clear on your message instead of setting wrong expectations and making people run all over town when you could have told them over the phone.
5/ 5stars
by  
on February 26, 2015
I recommended my brother in law to try them out. He was very pleased
5/ 5stars
by  
on February 26, 2015
In the last 3 months I have had service done on my car, oil changes and bought four new tires. I can't say enough about the customer service I received. Everyone who assists you is professional, courteous and knowledgable. The work was done on time and at the prices quoted. The facility is clean and very efficiently run. You can't go wrong trusting your car to Martin and his qualfied staff
5/ 5stars
by  
on February 3, 2015
I use them exclusively. Integrity, is the word for this company.
5/ 5stars
by  
on January 29, 2015
I take my Jeep to Firestone for it's regular oil changes, and one time I had my brakes done. Being that I am a 26 y/o female who knows nothing about cars aside from how to put gas, I trust the staff there with their recommendations and suggestions with my vehicle. The only thing I don't like is I ALWAYS make an appointment for my oil changes, and even if I make appointments I'm told there is a wait still... even as long as a 2 hour wait! Isn't that the point of an appointment? Staff is always friendly, and "dumbs down" things for me when making recommendations, which I appreciate. I will continue to take my business there!
5/ 5stars
by  
on January 27, 2015
It was nice that the mechanic, John, came out to speak to me and explain exactly what they did so I understood.
5/ 5stars
by  
on January 26, 2015
they always seem to get my car in the same day I need something! Thanx Martin store# 324524
2/ 5stars
by  
on January 25, 2015
Unfortunately, the mechanic got grease all over the replacement light bulb I had installed; so it burned out after a day. The only consolation was that the service was free since it took over two hours to have this done. I went across the street, paid a negligible amount more and have a fully warrantied bulb in my car now. What a shame.
5/ 5stars
by  
on January 24, 2015
I was overdue replacing my f-150 tires. I stopped in to your cottonwood store in Albuquerque. The person who assisted me did a in-depth job of edplaining whaat you had to offer me once he had asked a series of questions. He was efficient and knowledge. Now this is what I expected, but where I was really impressed is when I had asked about a problem I had. With my truck is when this person really shined. You see on a f-150 there is a lock in thhe rear bumper where a rod inserts to lower your spare tire. F-150s have this problem that those locks rust in place and can't come out. I had spoke to a ford dealer and it would cost over $100 for them to work the problem out. I mentioned this problem to the person (I can't rember his name, but I'm sure he was one of you managers or at least a supervisor). He looked at the lock and problem and said he could fix it. He spent about 15 minutes spraying the lock both behind the bumper and inside the lock. After several tries with the key, the lock came out. He wiped the bumper and lock and it workrd perfectly. Now this employee of yours went above and beyond and made no profit in doing so, except for winning a custom for life. I only wish I knew his name so you could give him appropriate credit. I bought my first tires from firestone when I was 21, when I got back from Vietnam, 57 years ago. Since then I have had firestone change my oil only a few times, but from now on you have me permanently. By the way you store is very comfortable and friendly as well. Thank you!
3/ 5stars
by  
on January 24, 2015
I was.told I needed a new water pump and timing belt after walking out.in the bay and seeing the belt first hand it was still fairly good with no cracks or heavy signs of wear and same with water pump I dropped over $1400 on that job and didn't even need it then a few later had a oil change in which I got blend for $20 I was told I would have to sign a waver because it didn't meet my OEM specs I called the OEM in which they told me I could use any oil I choose Sometimes they fall short on what they think your car needs just be weary on what they say because sometimes they are wrong

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