Firestone Complete Auto Care: Your Source For Tires And Repairs At 4601 Central Ave Ne In Albuquerque

Welcome to Firestone Complete Auto Care at 4601 Central Ave Ne! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

4601 Central Ave Ne
Get DirectionsHours + Information
Sun9a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #13277 Managed by William Dearen

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll examine oil level, suspension, belts, and more. Plus, we're dedicated to offering the most consistent service on the market, all at reasonable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years in the automotive industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, which means the service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(3.9 of 5) - 18 Reviews
5/ 5stars
by  
on August 24, 2018
I go to the Firestone on Alameda and Airport drive in Albuquerque. Martin is the Manager . He has saved me more than once. with my car issues.I live alone and work but don't know cars. He has helped me with my old Toyota and now with my Elantra. He is caring ,considerate ,tells the truth, knows his business inside and out, offers ideas as to what would be best for next steps to service the car.. I have been going to have over 5 years now. I wouldn't go anywhere else. I think Firestone needs to give him a raise and dinner or at least a gift card. You just don't know what a diamond in the rough you have. He has been the best and I appreciate him and Firestone so much
5/ 5stars
by  
on June 6, 2018
Great location! Feel safe and comfortable bringing any vehicle there. They always get the job done right the first time!! Much appreciated!
1/ 5stars
by  
on January 17, 2018
Bad experience here. I was traveling and had experienced some vibration in the front wheels of my car. I found this shop and asked them to do a wheel balance on the car. They asked if I wanted them rotated and I said no that I had just rotated them. About half way through, they had me come and look at one of the rear wheels. The mechanic had twisted one of the lug bolts off with the impact wrench. He told me that the shop who did my rotation had cross-threaded the nut by using their impact wrench incorrectly. I was the one who rotated the wheels the day before when I was getting ready for the trip. I put them back on by threading them by hand and tightening them with a four way. There is NO WAY the nut was cross-threaded! So in short, they broke a part on my car then charged me an extra $100.00 to fix THEIR MISTAKE! There is no excuse for this kind of dishonesty. There is a sign behind the counter that says "I believe fundamental honesty is the keystone to business success." These guys should read that sign when they get to work in the morning.
5/ 5stars
by  
on December 2, 2017
Bill and Lewis showed great integrity and outstanding customer service by refunding my money for a misdiagnosed job. I appreciate the fundamental honesty they exhibited. I was a passive Firestone customer, now because of their honorable action, I am a loyal customer.
1/ 5stars
by  
on October 30, 2017
Don't go if you are in a hurry, the technician that worked on my car was more interested in taking his sweet time to fully eat his donuts and drink his coffee, than finishing the work on my car. Causing me to be late to all of my appointments that day, Sales person promised me I'd be out by 10am, no problem, LIES!!! Kept asking for car and the Manager(?) would always come back saying "5 more minutes, just finishing this that and the other, blah, blah, blah..." Went through that 3 times, and then that's when I watched the technician eat his donut and drink his coffee, not a bite or a sip, but completely stopped working and took a full on break from the work he was in the middle of completing. Car not returned to me until 10 minutes till 11 am. Very disappointed will not be back.
5/ 5stars
by  
on September 15, 2017
I highly recommend these guys. They were very courteous and professional. they took the time to explain everything. I took my SUV in because the Chevy dealer said i needed brakes so i asked for them to verify that. They told me I did not need brakes and I had a long time to go before i did, they could have easily ripped me off but were honest and told the truth. I will only take both of my vehicles here.
5/ 5stars
by  
on August 25, 2017
We had our taken in for Clutch problems and the car would no longer drive so we had to have it towed. Turns out that it was much more to the problem than just the Clutch. It exacerbated into Master Clutch, Slave Clutch and the front end brakes. As bad as that was, Lewis was able to explain to us the whole situation and was patient with our questions about the work. It did take a couple of days to fix but Lewis updating us with the progress of the work helped a lot. The car runs great now and seems to be much more efficient than it was before. Thank you so much.
5/ 5stars
by  
on May 20, 2017
Great price, great service! Tech was extremely helpful.
5/ 5stars
by  
on December 9, 2016
Francisco and his team are always helpful and attentive. We have used this Firestone store for years. I called in the morning to tell them what I needed, they made sure they had the part before I dropped off the car.
5/ 5stars
by  
on December 7, 2016
Great service, Fast, friendly. They went above and beyond of what i was expecting.
5/ 5stars
by  
on November 22, 2015
A little over a week ago, I made the dreaded realization that my right rear tire was flat. Upon arriving at my neighborhood Firestone store, I learned that not only was the tire DOA, but I'd have to buy four new ones (something that car dealers neglect to tell us first-time AWD purchasers)! Ugh. The news was unexpected and came at not-a-great time, financially. Gratefully, Francisco Maldonado cared enough to acknowledge my anxiety, and worked diligently to find me the best, most affordable solution to my dilemma. He, as well as the store manager, Tim, acted like they had all the time in the world to not only help me decide on the repairs, but actually explain to me how the parts of my car functioned, and why they were needed. Speaking as a woman who has experienced the inevitable "mansplaining" from car salesmen and mechanics over the years, I absolutely valued the experience of being treated as an intelligent equal. I'm lucky that I live close enough to walk to and from the store, which is admittedly why I originally started going there. However, this last trip, in particular, increased my loyalty to the shop...I should mention that this is no small thing, since I'm a fervent believer in shopping local and try to invest my money in individual, locally-owned businesses as much as possible. But the considerate attitude of the employees, along with the reasonable price and trustworthy repairs, made all the difference in feeling like I was spending my money at a neighborhood shop. Getting new tires doesn't exactly feel the same as getting a new haircut, but they sure do provide me with a sense of security out on the road. Thanks to the staff at Store # 13277 for getting me back out there, and treating me with such kindness and respect! Cheers! Ariel Bickel PS -- Please forgive me if I remembered names of the staff wrong. PPS -- Please add links to your store websites so that we customers can know who we're dealing with at our local shops. I think it would be a great thing to do, to acknowledge all your staff as professionals, and to help us connect with them.
1/ 5stars
by  
on November 17, 2015
took my car with a slow leak, driving for several weeks, using a can of fix a flat to allow that, to this shop. told that shop repairs flat tire free of charge. thinking, how nice, what a good business customer relations!!!!after some time, mechanic comes telling me, that they can not fix the tire, and I should authorize putting a new tire instead! why?, Because a fix had been used in it . took the car out of the shop immediately and repaired it near by for $7! wonder how many people would fall for this tactic, letting them to sell them an unnecessarily a new tire, say around $250-$300 plus!!!
5/ 5stars
by  
on November 1, 2015
The car service I received has improved my vehicles performance and the great customer service was excellent.
4/ 5stars
by  
on October 24, 2015
close by, well-informed technicians, great advice, and I got the appointment when I wanted it. The only thing is it took a bit longer than I had hoped, but overall it was great.
2/ 5stars
by  
on September 22, 2015
I came here to get my brakes replaced. They did a good job on it, and I got a decent price, but they took forever to get it done. For the time that it took, I will definitely be going somewhere else next time, because there are other companies out there that are just as competitive and that will do it in less time.
5/ 5stars
on August 9, 2015
As an Uber driver I appreciate the high level of maintenance that Firestone provides. They also offer a bunch of other services which is nice since they are generally pretty cheap. They go the extra mile for me and I love it.
5/ 5stars
by  
on May 9, 2015
The staff is very informative,friendly with work hard ethics. They fixed my car problem and proceeded to inform me of other work that was needed on my car. There caring and non pushy attitude was a pleasant and welcoming. Over all 10+ rating experience! This is the place to go for your car!!
1/ 5stars
by  
on February 25, 2015
Not happywith their service and won't go back. They were grasping at straws without being able to identify the problem. It was most likely a loose switch, but they wanted to change alll parts and charge for everything. Shifty employees in my opinion.

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