5/ 5stars
by Melvin
on October 2, 2018
TOTALLY INCREDIBLE, KURT THE STORE MANAGER IS AWESOME. I pass several Firestone just to go to Perimeter Mall Firestone. I have been doing so for almost 9 years now and have a pretty good relationship with Mr. Kurt. Have seen staff come and go but he has been constant. Thank you
5/ 5stars
by Jermaine R
on July 29, 2018
fair prices, great service. everyone is always helpful and friendly
4/ 5stars
by Wendell S
on April 15, 2018
5/ 5stars
by Timothy H
on March 26, 2018
I've already recognized the efforts by Krishna, Charles, & Kirk---outstanding job! Kurt Schilling who manages the Firestone Perimeter store does a "far exceeds" recognition by motivating and working through yjr team he's assembled!!
5/ 5stars
on October 19, 2017
4/ 5stars
by Sree
on September 12, 2017
5/ 5stars
by Vanessa L
on September 4, 2017
Very attentive
5/ 5stars
by Vikas R
on August 6, 2017
5/ 5stars
on July 2, 2017
5/ 5stars
by Daniel
on June 15, 2017
5/ 5stars
by Daphne R
on March 5, 2017
Excellent customer service.
5/ 5stars
by Tim H
on December 28, 2016
Excellent service by kirk, JT, and Joya in supervising and recommending working to be complete Michael excellently performed the detailed work including the high end synthetic oil change as well as the tire alignment, balancing, rotation and air pressure level
5/ 5stars
by Ken C
on September 25, 2016
Awesome Fast Service!!!!!!!!!!!!!!
1/ 5stars
by Howard
on August 22, 2016
5/ 5stars
by steve
on July 31, 2016
the staff were welcoming and professional! they listened and provided explanation/education! a great place of SERVICE!!!!
5/ 5stars
by Brad C
on July 30, 2016
I will definitely be using Firestone for all my mechanical needs. The staff at the Perimeter location is so professional, and very fast. I took my car in for new brakes, air filter, and had a few lights replaced and got out of there within a few hours and less than $150. Definitely recommend Firestone to anyone.
5/ 5stars
by Virupana G
on June 8, 2016
Firestore staff is great, I got my car check just for $11.99. People are great. Thank you Firestone.
5/ 5stars
by Ginny K
on May 20, 2016
I had the most rewarding business experience I've had in a very long time today at Firestone Complete Auto Care Perimeter Mall. I called three different auto care locations yesterday but was able to set up everything and accomplish the objective in less than 24 hours with Firestone. They were the most competitive in price and time frame and did a great job! Wish everyone conducted business that efficiently! I'll be back!
5/ 5stars
by La F
on December 25, 2015
I went last week, my car didnt come back messed up. Its lit.
5/ 5stars
by Nkento T
on November 28, 2015
Used them this month, happy they could match my price from another company
2/ 5stars
by banks
on November 13, 2015
I've been to this location 3 times, and they're customer service stinks! Not only do they not pay attention to detail, they don't explain things fully. The half way do their work, as I got my vehicle serviced on a Friday and had to go on Sunday to a different location because they didn't properly align the tires!! I would not recommend this location to anyone.
5/ 5stars
by BMetz
on November 5, 2015
My sales representative Chris Charles was excellent! He was attentive, gave me options, and wasn't overly pushy when it came to making the sale. He seemed genuinely concerned about my issue and resolved my problem. The prices were fair and I will definitely return if I need more tires replaced. Thank you, Happy and satisfied customer
5/ 5stars
by PegMO
on November 2, 2015
I drove in with a sensor indicating low tire pressure. Their expert staff showed me 3 of 4 tires had visible steel. They did not have the exact tire I wanted so they requested an urgent high priority delivery to their shop. My new tires installed in just a couple hours. Can't ask for any more than that.
5/ 5stars
by mrknowitall
on October 27, 2015
this will be my new location. great service!!!!!! :}
1/ 5stars
by samj
on October 13, 2015
the customer service is great, but these people will sabotage your car just to make more money, never will I step foot in this place again
4/ 5stars
by m123
on October 4, 2015
Great staff, kind service- but bit pricey, helpful staff eager to answer questions and look up car condition for free before purchasing service
5/ 5stars
by Kbo315
on October 2, 2015
Staff was very knowledgeable and accommodating with my walk in appointment
5/ 5stars
by Bubba33
on September 29, 2015
When my day started, I had no idea that I would be putting tires on my car. I had a tire go bad on my car, and it needed to be replaced ASAP. When I walked into this center Kurt explained to me what my options were and offered his professional opinion on what I should do, and that was to replace all four of my tires now. Knowing what I know about cars, I knew I wasn't being "SOLD". I agreed with Kurt, knowing it was coming sooner than later. The center did not have my tires in stock, so Kurt arranged for them to be sent in that day. Kurt and his team knew that I was strapped on time, so while the tires were on the way they prepped my car. Once the tires showed up they were put on and I was out the door, it was that simple! I also would like to give a special thank you to Jean the Technician who did the work. You can tell he knows what he’s doing and he does a great job at it too.
5/ 5stars
by DRule
on September 22, 2015
It was such an uplifting experience to feel appreciated as a customer and that Firestone actually wanted my business! My awesome experience was totally due to the quality of people working at this location, front office and back office, truly a team! Bonus of it all they fixed my car!
2/ 5stars
by Lettikidancer04
on September 13, 2015
Two and a half hours for an oil change is unacceptable when you make an appointment. Came back for a part I was told repeatedly and have recorded saying it would be 30 minutes or less and it took 50. People that work there always trying to argue with me as well. Never apologize for my time lost or inconvenience. I am never coming back.
5/ 5stars
by Carl P
on September 4, 2015
I went into the store and purchase some tires from the store in Asford Dunwoody,in Atlanta,the staff really cared and the Managers were all about how welcomed I felt and had great service,so over all I saw Leadership,hospitality,and felt important. Great Store to return to do business.
4/ 5stars
by Jbusiness53
on September 4, 2015
They were fast & professional. Got me back on the road the same day.
2/ 5stars
by ashleyjoe
on September 4, 2015
I had to wait to long on oil change. the customer service rep told me 2 hours wait. I went to eat than the mall came back sit waited. it was almost 3 and half hours wait.I did see tech sitting down bays open.
3/ 5stars
by JBDavis
on August 20, 2015
The service was great however after getting all 4 of my brakes done my vehicle makes more noise than it did before I brought it in. I understand there will be noise associated with new brake pad installation but it has been months now and in some cases the noise is getting worse.
5/ 5stars
by Reed
on August 18, 2015
Lavelle and his team at the Perimeter Mall store were amazing. They identified an issue with my tires and attempted to reach me. Unfortunately, my phone was on silent. When I showed up 15 minutes before closing they explained the problems and stayed 45 minutes past closing to finish the job!
5/ 5stars
by kdm121
on August 9, 2015
My car wouldn't start and it turns out it was leaking acid. I rolled in with my toddler and they had me in and out within 45 min. It was unbelievably fast and I was so very grateful that they turned my horrible morning around.
1/ 5stars
by jchen
on August 6, 2015
Went in for an oil change and tire rotation, ended up getting new brakes. After i picked up my car and drove home...i noticed a thumping noise coming from the rear right tire every time i go over a bumps on the road. Bought the car back to have them check out the noise and they said there a small leak on the shock. They claim rotating the tires and changing the brakes wouldn't have cause the leak. All i know is the cars running fine when i brought it in and left with bad shocks. They asked me if i wanted to get them fixed...NO!!! I don't want to pay you to fix something you broke. I wouldn't be using them again! What really made me mad is that they had some intern to call me about the issue and he can't doing anything about it and the manager's gone for the day.
4/ 5stars
by gte687i
on August 6, 2015
Just went in for an oil change. Everything went well. The only thing is that I got a call that they found a nail stuck in my tire and they can fix it for $20 something. I declined and I looked at it when I came back. There was indeed a nail but it was just stuck in the tread and didn't do any damage. No harm done but I wonder if they would've still charged me the price or not.
5/ 5stars
by Rj13
on August 2, 2015
I had four tires replaced and was scheduled for an appointment. I dropped the trick off early and they were done ahead of schedule. The customer service was amazing and were great in explaining everything to me.
4/ 5stars
by wishopeace
on June 23, 2015
I came in for an oil change at a very busy time just a couple of hours before closing, and I thought they wouldn't be able to see me. But they assured me they could and then had my car ready in record time! My only comment is that my tires need to be rotated badly, and it wasn't done.
5/ 5stars
by Venkii
on June 22, 2015
I went for my car brake check up. I have got my car's brake pads and rotor replaced. Great service.
5/ 5stars
by Kat H
on June 13, 2015
Kurt was so awesome at detailing the issues with my car. They fixed it in a timely manner. Great service!
5/ 5stars
by Brad42
on June 10, 2015
I was in for service a little over a week ago. I was stranded in Atlanta while on my way to Tampa with a unique tire problem. The Firestone team, led by Kurt, was able to get me back on my way. They fixed the problem quickly, efficiently, and cost effectively. I was a very grateful customer and would highly recommend this store!
4/ 5stars
by jmangon
on June 4, 2015
Always use Firestone for my oil changes and maintenance; this time was an extra long wait but they were understaffed and still gave great service
3/ 5stars
by Shameka
on May 18, 2015
While I was satisified with the service that was completed on my vehicle, I feel that the customer service rep (older lady with glasses and dark hair) could have been a bit more professional. She slammed her pen down & stormed off after I asked her to verify that my radio code issue was resolved before submitting my payment.
4/ 5stars
by Danny19
on May 10, 2015
I was in a rush and they was very fast and efficient I'll definitely will be going back
5/ 5stars
by Pink
on May 7, 2015
I recently got my car serviced and I'm very pleased with the service I received.
5/ 5stars
by msames01
on May 5, 2015
Had slow leak in driver front tire, let me know how low tread on that tire had become, and made affordable arrangement to replace tire.
5/ 5stars
by KPel
on May 3, 2015
I went in with my car making a horrible grinding/groaning sound, and they were able to not only find the cause but also fix the problem in less time than I thought would be needed. I've always bought my tires from Firestone and plan to continue to utilize their services in the future.
5/ 5stars
by SamH
on April 24, 2015
I can't thank Kurt and his team enough for the above and beyond excellent service they always provide. They take good care of my car and me every time I call and bring my car in for service. I refer anyone and everyone I come into contact with and tell them of my experiences and refer them directly to Kurt. I will always bring my car to Kurt for my car care.
5/ 5stars
by scorpionking
on April 18, 2015
nothing to comment abt anything everything to appreciate only
5/ 5stars
by OJSTAATS
on April 17, 2015
Took my car in for an oil change and received exceptional service. Kurt was great!
5/ 5stars
by jj101098
on February 26, 2015
I've used Firestone on many occasions for both of my cars. They're wonderful to work with and Kurt, the manager, is exceptional to work with. I can't speak highly enough of how they've treated me.
5/ 5stars
by Tarun
on February 26, 2015
The technicians are well versed with the mechanical details of the car
2/ 5stars
by Penelope
on February 26, 2015
The reason for the low score is I purchased new tires I had a complaint about one tire the complaint was never handled properly. I went back and forth to this establishment over six months. Same complaint. They are very friendly and they just don't follow up.
2/ 5stars
by Gagan
on February 8, 2015
Had a flat tire repaired but that got flat again after driving 300 miles. I also had oil change but that was good though.
4/ 5stars
by JBroberts
on February 6, 2015
Had oil changed. Good work. It was realy good work.
1/ 5stars
by ldoug
on February 4, 2015
I would not return. I replaced my Honda Pax tires for regular, non-Pax tires. The first set was defective, so i had to return for replacement. With the second set, they deactivated my Honda electronic/automatic messages where I now do not get reminder messages on when an oil change is needed, whether or not my tire pressure needs to be checked, how many miles before my gas runs out, etc. Not a good experience. There were other issues.
5/ 5stars
by gtg442y
on February 4, 2015
I regularly have my car serviced here and trust the team for repair advice. I drive an older vehicle and the team is very honest on whether repairs are worth the costs associated. They are dependable for quick and accurate services and willing to work with their customers on pricing.
5/ 5stars
by aay1
on February 3, 2015
I've bought one set of tires for my CX9; love the free lifetime rotation - I get the oil changed and rotate the tires for free-good deal. Also have replaced a battery on a Sunday with no appointment - very convenient
5/ 5stars
by Layla
on February 3, 2015
Helpful, friendly and accommodating staff, providing a hassle free, timely and great service - overall a great visit. I will be back! :)
5/ 5stars
by jipiraneo
on February 2, 2015
Kurt and team are always courteous and kind while doing a great job on the vehicle. It's taken care of quickly and I trust the work is done right. Five years of great service! I have an older vehicle and I've not had one problem!! Thanks guys!!
5/ 5stars
by JoshDuke
on February 2, 2015
I get everything done at Firestone, they take good care of my car and I never have to worry about services rendered. Kurt is a great Manager and takes great care of his clients.
5/ 5stars
by StephanieBuckhead
on February 2, 2015
Quick and friendly and they do a job good every time.
5/ 5stars
by Aey8
on January 25, 2015
This experience was Fast and friendly. It was a Tire experience beyond my expectations!
3/ 5stars
by Jerry33
on January 25, 2015
I've gone to Firestone for years with several vehicles, they are the best I've found. But I always ask that the vehicle be clean when I get it back and it's always greasy inside and out. I always ask that the oil change light be turned off and it's not. I find that if I leave my vehicle they put others ahead of me and it's not ready when promised. So I stay and wait.
4/ 5stars
by johnson
on January 25, 2015
Make every attempt to find the problem with a set of tires I purchased and when all attempts were exhausted, they replaced the tires under warranty without hassle.
1/ 5stars
by NSJe
on January 24, 2015
I went in because I heard a knocking coming from the front end of my car anytime I ran over a bump or indentation in the road and the misdiagnosed and I paid for the service only to have my car still make the noise afterwards. Long story short, they would not refund my money at all. So disappointed in Firestone! !!
5/ 5stars
by Beeyh
on January 24, 2015
I went in for a break light and I was in and out! I expected to wait longer because there were other customers but they took 30 minutes toos!
5/ 5stars
by Palma
on January 23, 2015
I have used this location various times and find them to be honest and forthright. Their professionalism is evident and the personnel well trained. I believe I am getting a fair price for a job well done. Their suggested list of maintenance items helps us budget and plan in general for all 3 of our vehicles.
5/ 5stars
by Angie
on January 23, 2015
I've used this Firestone since my office moved close to their location. They have helped me through a couple of major car issues and I always feel like I'm treated fairly and have never felt like they were trying to talk me into services I didn't need. Their service advisers are knowledgeable and can quickly answer questions. On my last trip, they made a scheduling mistake that created some serious complications for me but they made it right - customer service and me being happy was their most important concern. I'll definitely continue to use them.
3/ 5stars
by value
on January 23, 2015
The front desk people are very nice. However, they noted my battery reading was less than 1/2 left and asked me if I wanted to replace it. Fortunately I didn't - it lasted 6 more months. The next visit they put 2 new tires on and rotated them, and a few days later 1 tire had very low pressure, just due to needing more air.
5/ 5stars
by luvnewmexico
on January 23, 2015
Exceptional staff and service Xxxxxxxxxcxxxxxxxxxxxxxxxxxxxxx
1/ 5stars
by Neco
on January 22, 2015
I stopped using Firestone because anytime I would get my car serviced they would rub oil all over my interior. How hard is it to put gloves on?
4/ 5stars
by Who d
on January 22, 2015
Got oil change a few weeks ago and very satisfied with service
5/ 5stars
by doug
on January 22, 2015
I recently purchased new tires for my SUV The service was fantastic It was quick and easy and Kurt Von Shilling made sure I was completely satisfied
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