Car Tires And Services At 1172 W Main St: Firestone Complete Auto Care In Lewisville

Ready to come in to your local Firestone Complete Auto Care on 1172 W Main St? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

1172 W Main St
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #19348 Managed by Joshua Adkins

HOLIDAY HOURS

Please note our hours for Easter

  • 04/21Closed
  • Professional Auto Repair From Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll check oil level, air filters, hoses, and more. Plus, our team believes in delivering the best quality service possible, all at great prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or schedule an appointment by phone or online.

    Find Great Deals On Tires For Your Car.

    Discover Our Range of Auto Repair Services

    With 90 years in the car care service industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as seamless as possible.

    Customer Reviews

    (4.2 of 5) - 28 Reviews
    5/ 5stars
    by  
    on March 26, 2019
    This place is great. If you are lucky, JD will be on duty! He is the best. Ask for William to look at your car too. Great service!!!
    5/ 5stars
    by  
    on February 9, 2019
    I just moved here from Nashville, TN and was going crazy trying to hurry and get my car fixed to make it through emissions and then to get my TX car tags before my TN tags expired. I finally got the tags but then had no way to put them on so I stopped by this Firestone for help. One of their employees, JD Dill, offered to put the tags and my sticker on for me...free of charge! He removed an old sticker for me, cleaned the area and put the new one on and then put my back tags on. My car was not equipped for the front tags so he told me how to get that done as well. He was just so helpful as he shared more about the services of Firestone and he even introduced me to the other employees! What an awesome asset to your company - you need to hire more people like JD!! I will definitely return here for my car needs! And I will be treating JD to lunch real soon for his amazing customer service!! I really appreciate all that he did!
    1/ 5stars
    by  
    on November 19, 2018
    I took my car to Auto Zone to do a quick diagnostoc test to my car to see what was wrong with it. The reading stated I needed a $15.00 thermostat coolant. I dropped off my car at Firestone at State Highway 121 in Lewisville after speaking with them only to learn they kept the car ALL Day and never looked at it. What made it worse was that the Tech was also off the next day. Next, just so you know, I picked up my car and then took it to Firestone on Main Street in Lewisville and they charged me $364.oo dollars. They tell you that the Auto Zone diagnosis is wrong ... guess what ... Auto Zone was right ... what a disappointment!!!! I get it that it is going to cost you for labor and parts ... but $364.00 for a $15.00 part???? Be prepared to pay.
    Responded on January 5, 2019
    We are sorry to hear about the negative experience you had at our Lewisville locations and we would like to help. If you could email us at socialcare@bfrc.com with your contact information, invoice number and a link to this review, we will escalate your concerns to our upper management team. We look forward to hearing from you soon. ^Miguel
    Firestone Complete Auto Care - Lewisville Management
    5/ 5stars
    by  
    on October 27, 2018
    Got there last minute, repaired me quickly, gave quotes on needed repairs,, awesome service!
    5/ 5stars
    by  
    on July 19, 2018
    2/ 5stars
    by  
    on June 10, 2018
    Added road hazard to my tire purchase without asking, discussing or explaining. Did not go over invoice either. I find this very deceptive, particularly when I explained that I wanted to go as cheaply as possible because I hardly ever drive this vehicle.
    5/ 5stars
    by  
    on April 11, 2018
    The sales agent in the morning, Balan (sp?) is awesome to work with! Great guy. Very personable. Repairs are always completed on time. They have cared for my truck since I bought it in 2005.
    5/ 5stars
    by  
    on February 21, 2018
    5/ 5stars
    by  
    on February 3, 2018
    On Wednesday, Jan 31st, I responded to the Bridgestone Firestone survey expressing my grave displeasure at the lack of ''customer satisfaction" that I received from a Service Advisor at the Main St. Lewisville location. In addition to the Service Advisor's callous attitude, I believed my concerns regarding my vehicle were ignored. In less than 24hours, the Store Manager, Bilan Keith, responded to my feedback. Throughout the conversation, Mr. Keith sincerely acknowledged my concerns, explained ( in layman terms) the issues with diagnosing my import, treated me with both dignity and respect, and professionally suggested relevant options regarding servicing my vehicle. Over the course of the next few days, Mr. Keith went above and beyond the call or duty, running multiple inspections and test drives. He followed up with me regularly and kept me informed regarding my vehicles progress. He showed empathy by acknowledging my safety concerns and reassured me that I was a valuable customer. This Firestone is in "my neighborhood location" and has always been my repair shop of choice. While my vehicle is "still under review" and the actions of one associate prompted me to seek repair services elsewhere; the immediate response, genuine concern and extreme professionalism of Mr. Bilan Keith has given me the confidence to say that I will be a Firestone customer for life.
    5/ 5stars
    by  
    on December 29, 2017
    5/ 5stars
    by  
    on November 1, 2017
    Bilan was very honest with me. He checked my engine and brake and said there is nothing wrong with my car that my car is just going through the normal wear and tear.
    5/ 5stars
    by  
    on June 19, 2017
    Top Notch Service Will recommend FireStone to everyone ??
    5/ 5stars
    by  
    on April 29, 2017
    This store is under NEW MANAGEMENT as of April 2017. And I have to say.....they are AWESOME!!!
    5/ 5stars
    by  
    on August 8, 2016
    Many thanks to Chris and his crew! They saved me a nasty, hot stop somewhere in the hot Texas sun!. I went in for an oil change and asked that they check the coolant. They found that my fan was not working and I was out of coolant and Freon! Again, Many Thanks!
    5/ 5stars
    by  
    on August 1, 2016
    Love going here. They dont try to upsale me anything i dont need. They provide good honest service.
    1/ 5stars
    by  
    on June 10, 2016
    They responded to my questions with insults and derision.
    5/ 5stars
    by  
    on May 17, 2016
    Van and David were very friendly. They helped a lot. It was great experience for me
    1/ 5stars
    by  
    on November 24, 2015
    I got there at 1130 for a 14.99 checkup. I left at 530pm. Slow service does not even begin to say it.
    5/ 5stars
    by  
    on September 21, 2015
    Great experience, timely completion of the work, infirm me of what needed to to done
    5/ 5stars
    by  
    on June 15, 2015
    This location has friendly, courteous, honest crew
    5/ 5stars
    by  
    on April 18, 2015
    Great service and no pressure tactics to have extra work done. They gave me a list and said they would happy to assist me again if I decided to have the work done there. I will probably have the work done there.
    5/ 5stars
    by  
    on February 26, 2015
    Had something odd going on under my F-150 pickup; a 'noise' we could not find. While raised, 'Steve' (technician) found a problem with left, front (?). As part of customer care, Larry did an EXCELLENT job insuring I saw the problem, and explaining the full repair of what was needed. Steve also found a broken fitting on the pickup's rear differential(?) Saw it, agreed to the repair of it as well! VERY IMPRESSED with the quality of work by Steve (tech), as well as Larry - who shared that he had just transferred from another store; his customer service was - not to be repetitive, EXCELLENT, as well as was his professionalism. Thank-you Larry and thank-you Steve, both for a job well done!
    5/ 5stars
    by  
    on February 25, 2015
    I had oil change not long ago. They were super fast and found a nail in my tire, which they fixed.
    1/ 5stars
    by  
    on February 8, 2015
    The steering wheel start shaking at around 60mph after the tire work, didn't had time to go back as we were leaving for Houston. The next day took the car to a shop and find out the TMS was broken inside the tire. On the service day, I watched the manager on duty struggling to get the tire off the wheel and finally had mechanic on duty helped him with the job, after this experience I don't think that I will go back to this location again.
    5/ 5stars
    by  
    on February 4, 2015
    My car was due an oil change so I took it into have it serviced. I was told the front end needed an alignment. I was going to ask about that because I hit a curb really hard avoiding a car in my lane. To summit up car now drives great and runs great.
    5/ 5stars
    by  
    on February 4, 2015
    Had them put my new tires on and they did a great job
    2/ 5stars
    by  
    on January 24, 2015
    Went to Firestone to get the front shocks replaced in my Altima, was quoted an unbelievably high price. Other stores were significantly lower by several hundred dollars.
    4/ 5stars
    by  
    on January 24, 2015
    Had an oil change and alignment done, which should have only taken a couple hours max, which is what they told me it was going to take. 5 hours later, I had my truck back. Everything was done great, just wish it would have been done close to the time stated. Or at least they could have called to tell me the reason for the delay.

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