Car Repairs And Tires At 2451 Justin Rd From Your Flower Mound Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 2451 Justin Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

2451 Justin Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #307230 Managed by Gavin Rome

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll inspect fluid levels, headlights, the battery, and more. Plus, we're committed to offering the most consistent service on the market, all at great prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or schedule an appointment by phone or online.

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Learn More About Our Different Services

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 44 Reviews
5/ 5stars
by  
on May 15, 2018
My truck was in the shop at Arlington Ford for 16 days for a Warranty Transmission repair. They didn't even give me a loaner car, they kept telling me I was on a waiting list? I drive around for work; luckily my cousin was gracious enough to loan me a vehicle. When I finally got my truck back that weekend I suddenly got flat tire & I had my German Shepherd in the truck. Late Sunday afternoon I was close to the Firestone in Flower Mound TX. My 1st time there, they were already closed but 2 workers were still there & cared enoug to stay a few minutes more & change the tire for me to the spare, show me were all the tools were in my truck & take my tire to fix the 4 nail punctures so I can pick up the next day. Once again exceptional & reliable service! I missed the survey deadline for that one, but I wanted you to know how reliable & caring your staff is at the Flower Mound location.
5/ 5stars
by  
on March 26, 2018
These guys are great. The manager took great care of my jeep after I had an issue with a previous visit. I appreciate the work they did very much!
5/ 5stars
by  
on November 20, 2017
This is THE best place for service in Flower Mound. I highly recommend this shop for any automotive repair. They are fast, reliable, and extremely fair in pricing.
5/ 5stars
by  
on October 4, 2017
5/ 5stars
by  
on July 24, 2017
Provided world class customer service and beyond exceeded my expectations. All the staff are extremely helpful and friendly. I love the experience every time!
5/ 5stars
by  
on June 7, 2017
It is a measure of a company when they have to face a possible warranty situation - anyone can be pleasant when making a sale. I felt that Firestone had empowered their service adviser to make an important decision that affected my safety and well-being. It was done swiftly on a Firestone initiative that went above and beyond my expectations. I shall be returning to this store for my future automotive needs with confidence.
5/ 5stars
by  
on May 17, 2017
They always go out of their way to make auto repair the best situation possible. They ensure that any questions or concerns are resolved. They are my goto auto repair shop and I trust their service.
5/ 5stars
on March 26, 2017
5/ 5stars
by  
on October 24, 2016
A great store great employees that listen to your problems and help fix them to the best of your expenses.
5/ 5stars
by  
on October 18, 2016
Friendly - Knowledgeable - Timely...I have been a customer for 4 years at this location. Trustworthy
3/ 5stars
by  
on September 5, 2016
I like the fact they checked all vital fluids,belts and hoses. I went into your store for tires and a battery. I received a call stated that the check engine light just came on. At that point I said it wasn't doing that until now and that morning I experienced a "slow" cranking so I knew I needed a new battery (mine was the original and a 5 year battery) so I knew it was time for a new one. They wanted to do a "check engine light" diagnostic check for $90 and I told them I'm already spending over $500 so just tell me what the code is reading and I'll make that determination at that time as to how to proceed. It turns out the code was reading "low voltage" then they said it was probably due to the bad battery (which it was and with the new battery it never came back on (I saved myself an additional $90). Lastly I did a Firestone credit card because the clerk said I would have no interest for six months well after I got home and looked at the fine print it doesn't look like that's the case. I had asked the clerk 3x "No interest for 6 months?" to which he said that's correct. Again my paper work shows that's not true interest starts at the time of the purchase. My wife had taken her company vehicles to Firestone in San Jose, Ca. but this was my first experience doing business with Firestone. I can't trust (at least the Justin Road Firestone in Flower Mound Texas and will relay my personal experience on-line so folks can be for-warned.
5/ 5stars
by  
on September 5, 2016
I am always sensitive about being a woman getting my car serviced but Firestone on Justin rd always gives me good service and makes me aware of items that may need future attention. They are never pushy or insistent just informative. I really apprecIate that!! Great staff!!
5/ 5stars
on August 29, 2016
The guys at Firestone on Justin rd in Flower Mound made what could have been a disastrous day a great experience! The service I received was wonderful!!
5/ 5stars
by  
on July 16, 2016
The manager is one of the most pleasant personalities you could want to deal with when having your vehicle repaired. The technician is knowledgeable and straightforward. I would recommend this store for any repair needs. I have had my vehicles in this shop many times just because of the people who work at this store.
5/ 5stars
by  
on March 24, 2016
5/ 5stars
by  
on March 24, 2016
5/ 5stars
by  
on December 23, 2015
I took my car in because one of my tires was in bad, bad, shape. They were getting ready to close for the day and they service me right away. Richard was the gentleman I spoke with and he took care of me and made sure my tire was replaced with a new one. The guys that put in my new tire were very efficient too. Also, I would like to say that Corey is also a great gentleman and very professional, just like Richard. They have assisted me with my other car and were able to get it fix and it is running like new now. I appreciate the service and professionalism I have received at Firestone. Thank you.
5/ 5stars
by  
on December 14, 2015
I brought in a recently purchased used vehicle for troubleshooting, service, and tire replacement. The techs took the time to explain everything to me clearly, giving me expert opinions, and answering questions that I have. I had my wife call to get clarification on some questions she had about the struts that needed replacing and they were more then happy to speak with her.
1/ 5stars
by  
on December 4, 2015
Left my vehicle for a flat to be fixed. Was told to come back in 2 hours or when they called. Came back in 3 hours and nothing had been done at all. Left again and was called later. Total wait time at least 4 hours. I was disappointed to say the least.
5/ 5stars
by  
on October 27, 2015
My 2014 Dodge Charger RT needed a wheel alignment and the staff at Firestone FM 407 in Flower Mound, Texas were superb! They listened to my concerns to get the job done right and did. Thanks again guys!
5/ 5stars
by  
on October 17, 2015
I stopped in to have a wheel lug bolt fixed for car inspection requirement ... They fixed that as well as a oil change and, unbeknownst to me, they also could and did do the inspection. Nothing better than a one stop to get it all done in a timely manner.
5/ 5stars
by  
on September 28, 2015
Was able to make an appointment online, then get right in at my appointment time. They did my realignment, balance, and replaced two tires in about an hour. Great customer service, will definitely come again AND bring my husband's car here!
1/ 5stars
on September 11, 2015
Worst Firestone I have ever come across! Up Sale, Up sale, Up sale!!!! They well recommend over priced sales with scare tactic:s to get you to do repairs that are WAY over priced! AVOID AT ALL COST!
5/ 5stars
by  
on August 5, 2015
I visited this location yesterday to get my right rear tire replaced. Jommel was the manager who helped us. He greeted us immediatly with a smile, got my car in the bay quickly, and within no time finished the job. There is a small table and chairs with a fun toy that kept my 3 children happily occupied. My kids had so much fun they wanted to stay even after my car was fixed. Its a clean facility with hard working technicians. I will not be going anywhere else but here!
5/ 5stars
by  
on June 21, 2015
I used this location a week ago service was great I will return for future service
5/ 5stars
by  
on June 14, 2015
I had the unfortunate experience of my battery going out without any type of warning. The closest place to get a replacement while my car was running after a jump was Firestone in Highland Village. They treated me very professionally and I was in and out in no time.
5/ 5stars
by  
on June 5, 2015
Great place to get your car fixed, they are fast and customer service is awesome. They tell you what is going on with your and how long you can go before you need it fixed.
5/ 5stars
by  
on May 21, 2015
Fantastic service and honest. They went above and beyond to make sure everything was perfect
5/ 5stars
by  
on May 13, 2015
Second time visiting for a patch. Very nice. In and out.
5/ 5stars
by  
on April 25, 2015
The Tech came to my home to install a tire into my van after I purchasing.
4/ 5stars
by  
on April 17, 2015
First time using them and would definitely go back. Only issue i had was that the same day i got my car serviced and tires done i lost one of my wheel covers that night. Im assuming because it might not have been put back on right,but other than that great service and quick.
5/ 5stars
by  
on April 10, 2015
Went yesterday to my local Firestone for an oil change and state inspection. Also had them check my alignment because a dealership told me I needed $700 worth of work done on my car. The great guys at my Firestone explained otherwise to me, telling me my car was within acceptable parameters and that no such repair was necessary. They took the time to explain it to me. Also showed me how dirty my air filters were (and they were gross) after never been changed in the 2+ years of owning my car, so I got that done as well. Some places try to sell you new filters every time, but these guys are honest and only propose needed work, and also advised me that soon I will need to look at getting a belt replaced on my car. They are friendly, honest, and reinforce my belief that Firestone always goes above and beyond. They even really helped my sister out a couple summers ago when her a/c died and she needed a major repair. I just can't say enough good things about these guys!
3/ 5stars
by  
on February 26, 2015
The last time I was there, I needed to have my tires rotated. I called to see how long that would take before I made the trip there. I live about 5 minutes from this location. They advised no wait and I went immediately. Well it took about 2 hours to get it done. After they performed the required service they advised I needed a new air filter and a new cabin air filter. Well they evidently didn't look at these as they had replaced both of those less then 6 months prior to this visit. No way those need to be changed ever 6 months.
1/ 5stars
by  
on February 26, 2015
Use them a month ago. Told me they could not remove nail so bought new tire. Then took old tire to another "Firestone" and was told that I did not have to purchase a new tire.
5/ 5stars
by  
on February 5, 2015
Wait time was exact and treated right. Love the drinks in the waiting area
5/ 5stars
by  
on February 2, 2015
The Flower Mound Firestone is my go-to place for anything I need for my car. The work they do has always been high quality. I also want to recognize Cory and his staff for always making my trip to Firestone enjoyable, educational and at ease. They are the best!
5/ 5stars
by  
on January 28, 2015
As always, the staff informed me of what work was reasonable and necessary to maintain my vehicle in good working order. The work was performed within the estimated time interval and at the estimated charge.
5/ 5stars
by  
on January 27, 2015
I have been a Firestone customer for a long time--since before I moved to Texas. I appreciate their honesty and the fact they get the job done the first time.
2/ 5stars
by  
on January 26, 2015
Went in for oil change & state inspection. I typically have good service and work is done in the timeframe communicated. Overall, I have been pleased with Firestone. Last Saturday, I was told and understood that it was especially busy, and that it would take until 3:00pm (approx 3 hours). I hesitated, but went ahead and left the car, knowing I had about a 4 hour window for my next commitment. At 4:20pm, I called and asked if the car was ready. This delay caused my wife to be late for an event that she was in charge of. I am fine with service taking longer than would be typical, but need to trust that service will be done in that window of time. As usual, I was called about recommended service. I did approve that they put in a new air filter. However, this should not have caused the work to be delayed an hour and a half. Incidents like this will cause me to be hesitant to have work done here in the future. I would like to continue to have our cars serviced/repaired here, but if this becomes even an occasional ,
5/ 5stars
by  
on January 25, 2015
They were very courteous & helpful in fixing a minor problem with underinflated spare tire as it caused the "tire warning" light stayed on.
1/ 5stars
by  
on January 24, 2015
Every time I go here they seem to find things that "need fixing" that don't really need fixing. For example, on a recent oil change I had replaced my wipers with new RainX wipers about 2 days earlier, yet Firestone seems to have a "form response" that I needed new wipers. I've heard similar things from neighbors about this location. This last service is probably going to be my last. They talked me into replacing my rear brake rotors as they "could not be turned down further." On a whim I took the old ones with me and had another brake place look at them...where I was told they could have been turned down (so in effect spent $100 more than necessary).
5/ 5stars
by  
on January 24, 2015
The store manager Corey took extremely good care of me
5/ 5stars
by  
on January 24, 2015
I had my Jeep Grand Cherokee in two weeks ago for regular maintenance, oil change, rotate and balance. Jommell let me know that my shocks needed replacing, so I agreed to have it done. When I got my Jeep back, I noticed something wrong. I took it in and Corey had everything looked over and would up replacing a part and tightening my suspension at no charge. Very trust worthy and great customer service. Thanks!
5/ 5stars
by  
on January 23, 2015
Went in for tire rotation and received great service and advice. Will go back when it's time for new tires.

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