Firestone Complete Auto Care: Your Source For Tires And Repairs At 777 S State St In Westerville

Ready to come in to your local Firestone Complete Auto Care on 777 S State St? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

777 S State St
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Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #18082 Managed by Kelly Retcher

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our trained technicians can perform a free courtesy check. We'll check oil level, suspension, hoses, and more. Plus, our team believes in providing the best auto repair possible all at great prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.1 of 5) - 29 Reviews
1/ 5stars
by  
on March 7, 2019
Took my car in to get a tire checked that was still under warranty. I was told that the leak in the tire was due to a new rim being necessary. I am unsure of why this store replaced the tire in the first place if the rim was apparently already bad and caused the leak, but I understand that these things happen. No big deal in and of itself. The technician I worked with, while polite and professional, promised to get me the exact part number of the rim so that I could shop around and find the best price. However, I was never provided this information. When I called back a few days later to get the information, I was told that it was not even on file and I would need to bring the car in again so that they could get an accurate assessment of the information that I was promised the first time I came by. I don't know why the technician would not have placed the part number in his notes, nor do I know why with how many times my wheels and tires have been checked at Firestone there's not some record of at least the type of wheels I have. I am going to come back to this Firestone due to the convenient location and the fact that the work is generally high-quality, but this experience was seriously disappointing only because it feels so easy to avoid by just having more detailed notes.
Responded on March 7, 2019
We are truly sorry to hear of the poor customer service you have received from our Westerville store, Dalton. We would like to address this situation with our team. Please, email us at, socialcare@bfrc.com, with the events that occurred during this service, your contact details, and the store address. We value your business with Firestone and look forward to your email.^Kristyn
Firestone Complete Auto Care - Westerville Management
5/ 5stars
by  
on August 21, 2018
I'm quite sure that VERY soon my vehicle will be in pristine condition once ALL services are completed. Great service overall, I'm satisfied and shall return. Thank you TEAM Firestone!!!
5/ 5stars
by  
on July 14, 2018
Chris at the front desk provided EXCELLENT customer service. The manager, Kelly, was wonderful about keeping me informed about my vehicle service needs and went above and beyond to ensure that I got the best price on the products and services I needed. They were also really considerate of my time and had my vehicle done in a timely manner. I will definitely be back the next time my car needs maintenance.
1/ 5stars
by  
on March 4, 2018
Kelly the sales representative was extremely rude, inpatient & did not explain charges on my bill. Lost my trust the minute I looked at my bill & had charges such as lifetime warrantys I declined previously. Had an alignment done & my car is worse now than before taking it in to firestone. My car instantly veers to the left while on the freeway. Sadly, they've Lost my business as a repeat customer
5/ 5stars
by  
on February 28, 2018
Firestone went above and beyond to fix my vehicle when an unexpected problem occurred. They repaired my vehicle and made sure it was completely safe for me to drive again, all while keeping me informed during the process. It is obvious the Manager Kelly truly cares about her customers, she is awesome!! I have been coming to this store for a few years and now I will never go anywhere else. Thank you Westerville Firestone!!!
5/ 5stars
by  
on April 20, 2017
5/ 5stars
by  
on April 15, 2017
I live in Virginia, and the Firestone's here are horrible! Everytime I visit family in Westerville, this is the only place I take it. They are honest, trustworthy, dependable, and timely. Go there and see for yourself!
3/ 5stars
by  
on January 30, 2017
Ordered tires on line and made an appointment and advised that I had to wait on the vehicle. When I arrived I was told that it would be 1 1/2 hours before the could get to my car. It was ready in 2 1/2 hours, but they did not perform the free alignment check that the web site said they would perform. The price was higher than the web price. The tire valves were $8.00 more. The "team" member added in Road Hazard to the bill without advising me. I opted for it anyway. All in all, not the best experience. The tire tech did a good job.
3/ 5stars
by  
on October 24, 2016
The Odyssey had grease spots on the carpet, armrest and outside door handle Which I cleaned. That could have easily been avoided with a little care. All other items were OK. Thank you.
5/ 5stars
by  
on July 1, 2016
Love going to Firestone, The entire staff is also so friendly and happy to help you. However, I just found out that Craig Miller the manager has jumped ship and decided to retire. phase of life. GoodLuck Craig and glad that we got to know you at Firestone. Hope we will see you when you have your car repaired. The Hall Family
5/ 5stars
by  
on June 22, 2016
Please recognize and thank Craig & Ron. We were traveling and had car trouble on the road. The crew at this shop went out of their way to explain the repair, locate the parts, and complete the repair the same day so we could continue our trip. Friendly and knowledgeable. Really appreciate their efforts on our behalf. Sincerely, Milt & Kate Stein, Bangor, ME
5/ 5stars
by  
on May 9, 2016
My second or third visit... staff always go the extra mile. Zach in particular has helped me out and gone above and beyond. Great place to get your car repaired!
3/ 5stars
by  
on March 27, 2016
I had an alignment and tire rotation done, only one minor thing, the front right tire air pressure was very low (23 psi) my tire sensor came on which i did check once i got to a gas station to physically check with a Gage, and i had to spend $1.00 to use air machine, which was no big deal. I hope the next time i come in for tire maintenance I will surely mention to have my tire pressure checked before I leave the shop! I forgive the Tech this time for not checking the tires. All is Good!
5/ 5stars
by  
on December 19, 2015
Have used them at least a half dozen times. Each time wonderful. Always efficient, no waiting, always pleasant, always competitive pricing, and competent. What more can you ask for?
5/ 5stars
by  
on November 18, 2015
Great price, didn't try to up sell. Good service. Will continue to use them for everything, including oil changes and tires.
5/ 5stars
by  
on September 1, 2015
very pleased with the service that I have received from this location. friendly, professional service.
4/ 5stars
by  
on August 6, 2015
I returned to my standby, Firestone, while I was traveling and was able to get my maintenance completed while I had breakfast across the street and did a little shopping with my grandson!
3/ 5stars
by  
on July 7, 2015
We went to drop our car off in the am for an oil change, was told it absolutely couldn't be done until the next day. Not bad service, but not great either.
4/ 5stars
by  
on July 2, 2015
They were prompt, courteous and professional. They installed my two new tires in under an hour and explained everything they did to my car.
4/ 5stars
by  
on February 28, 2015
Went in to have new tires installed on 02/16/15. I had a 2:00pm appointment but they didn't take my car in until 2:45 pm. I was supposed to be out by 3 pm but they were not done until 4:54 pm. The manager told me they had a problem with the tire machine (which i don't think is true because they told me about it after i inquired). Even though they gave me discounts to recuperate for the time, overall I left a very frustrated person because time is more valuable to me. All said, i still have faith in Firestone Complete Auto Care because they are more detailed on their car service than other stores I been to. I have an oil change coupon that I intend on using, hopefully it will be different this time around. Thanks
5/ 5stars
by  
on February 10, 2015
We have 4 autos that are serviced by this Firestone and we have always been extremely pleased with the repairs on our cars. The people are all knowledgeable and friendly. Our car is always done on time.
5/ 5stars
by  
on February 2, 2015
I have always had great service and advice and they take great care of my entire family.
4/ 5stars
by  
on January 27, 2015
I been back a few times at the Westerville Ohio store on State St. I chose to go to this store because I had a terrible experience in the Summer time at the new Firestone on Hamilton are. Across from dunkin donuts with the Mgr at the time there with terrible customer service there and was never going to come back to Firestone again And I decided to go to the Westerville store and the staff there was so friendly with great customer service So I decided to remain a customer at that store. Craig the manager always makes sure you are taking care of. I will always reccommend this store only to other customers.
5/ 5stars
by  
on January 27, 2015
I depend on the Firestone store at Westerville for most of my automotive needs. They always very helpful and friendly. I've never had a bad experience.
5/ 5stars
by  
on January 27, 2015
I always get great service here and great advice!!
5/ 5stars
by  
on January 24, 2015
I go to Firestone in Westerville for all of my car needs. Trustworthy, honest, dependable, flexible and efficient. Great staff and great service. Highly recommended.
1/ 5stars
by  
on January 23, 2015
i used them the week of thanks giving to try and get my car fixed-
2/ 5stars
by  
on January 23, 2015
The last 3x I used this location they were unable to resolve my problems. This was with 3 different vehicles with 3 different issues. I finally gave up and went to a different location, where they identified and resolved all the problems without any issue.
5/ 5stars
by  
on January 22, 2015
Super service on all my vehicles and great customer service

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