Car Repairs And Tires At 740 Polaris Pkwy From Your Lewis Center Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 740 Polaris Pkwy! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

740 Polaris Pkwy
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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #330664 Managed by Shannon Lowery

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our auto care teammates will give your car a free courtesy check. We'll inspect tires, steering, belts, and more. Additionally, we're devoted to giving you the best service possible, all at great prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or plan your appointment online or by calling (614) 468-5426.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as seamless as possible.

Customer Reviews

(4.5 of 5) - 44 Reviews
5/ 5stars
by  
on March 17, 2019
Friendly staff, clean environment, helpful advise!!!! Sending all of my family and friends to the Polaris location!!!
5/ 5stars
by  
on February 4, 2019
Car has been very well diagnosed. These people are really good at helping the cars run at good condition
5/ 5stars
by  
on September 29, 2018
I love going to firestone Polaris West. The service is unbeatable and it is always a pleasure to get my car service done right the first time! Thanks Guys!
5/ 5stars
by  
on September 15, 2018
Shannon and Dana where great. My son punctured his tire. they were able to get me in right away. Great customer service. Thank You.....
2/ 5stars
by  
on September 10, 2018
I had set my appointment time for 10:00am after dropping my truck off I received a call notifying me of an alignment issue I agreed it need completed and was told my vehicle should be ready for pick up no later than 1:30pm having a background in the industry working for tire discounters in the past I agreed that was fine and more than plenty of time to complete the work. arriving at 1:45pm expecting to be in and out quick with needing to accomplish other things that day it surely did not happen after arriving I notified it should be no more than 30 more minutes until it was done. I proceeded to sit and wait quietly watching my truck until about 3:00pm when the tires were just then being completed, additionally with my knowledge on the subject matter I know that a proper alignment cannot be accomplished until the new tires are on and sure enough finally finishing tires around 3:45pm it was pulled on to the alignment rack. This kind of service is simply unacceptable. with my appointment being at 10:00am and then being told it would be ready by 1:30pm for pick up and not even starting it until 3:00pm to finish roughly around 4:30pm should not be something that is happening in a shop such as this.
5/ 5stars
by  
on March 3, 2018
I discovered that i had an industrial size screw in my front tire, and i had just gotten off work my car was shaking and making loud noises and was off balance. I knew that i wouldn't be able to get on the highway like that to go home. The closest shop was Discount Tires on Gemini Rd, Columbus OH, i stoped there aprox 40min before they close and the manager didn't take me in pretty much epitomizing everything thats wrong with retail, where he was condescending told me to come back the next day at 11 am because they were getting ready to close. I called Firestone Auto Care after i googled the closest autoshop and Joe the manager answered the phone told me that they will take me in and that the fix won't take longer than 20min. They took care of me fixed my tire ( a simple plug kit) and i was out the door in 25min. I want to say BIG thanks to Joe Willis the manager and Ronnie the Technician Mechanic for taking me in and taking care of me, this has easy been one of the best experiences of my life !! Thank You !!
5/ 5stars
by  
on February 1, 2018
This specific loca
5/ 5stars
by  
on January 21, 2018
I hit a lot hole in the road and walked in a couple minutes after closing and Donny still took me if it wasn't for him I don't know what I would've done since I live an hour from here
5/ 5stars
by  
on December 29, 2017
This place is amazing with great service! The manager Shannon did an amazing job of getting my car in and out fast. The shop appeared to be fairly busy but I was taken care of with a short wait time. If I could have given them more than 5 stars I would! Excellent customer service by the Manager Shannon and Firestone!
1/ 5stars
by  
on December 17, 2017
Would give 0 if I could. Shop is full of unknowledgeable lying staff. They will try to overcharge and upsale you as much as they possibly can. They have no concern for time, except of their own. Apparently they only have 1 tech that can run pressure tests and he comes in late (around 10) and leaves early (before 3). Wouldn’t even recommend to someone I hate. Don’t go here. Spend your time and money just about anywhere else.
5/ 5stars
by  
on November 15, 2017
Shannon & Donny are great!
5/ 5stars
by  
on October 17, 2017
I went in because my brakes had gone out. Long story short, the entire braking system needs replaced, and I panicked over the cost. Donny was kind enough to take me into the shop and show me all of the issues and explain why things needed replaced. I ultimately declined any work simply because of the cost, and after saying I would just take my car home, Donny refused to let me drive it in the condition it was in, and had it towed, at no expense to me, to my home. This location has always been wonderful to me, but this went beyond anything I could've imagined. To do something so kind when I just declined his shop doing any work shows the upstanding person that Donny is. That means more to me than if they had fixed my car, and I absolutely recommend this location to anyone, and can't thank Donny enough for turning a tough situation into a very great experience!
5/ 5stars
by  
on September 28, 2017
I have been going here for around 6 years now. They have earned my trust by their professional and friendly advice without pressure to do something that is not safety related.
5/ 5stars
by  
on September 9, 2017
This a a practice that should be carried out when purchasing a new car. TAKE IT TO SOMEONE YOU TRUST TO INSPECT! I was looking to buy this car from the owner, the advice I received and level of the inspection was phenomenal. The concerns of the technician and the advisor was welcomed and I would like to thank them again for taking the time to go over what was found and the amount of work it would need to correct. Please make sure to let them know that their actions have secured a customer for life. Thanks Again George
5/ 5stars
by  
on June 13, 2017
Both clerks were friendly and helpful. They did their best to keep me informed and to save me money through promotions. I saved over 200 dollars on the tires that I wanted. Even though they didn't have the tires I wanted they got them in fast from another local firestone while I waited. Overall a good experience and look forward to going back.
5/ 5stars
by  
on May 25, 2017
The Firestone is awesome! It's on Polaris Parkway in Lewis Center. Every time I visit, the technicians gives it straight, never upcharge, no bogus fees, and never takes advantage. Excellent techicians with superior automotive skills and excellent customer service!!
5/ 5stars
by  
on April 5, 2017
Shannon and the Polaris West team are always helpful with whatever my needs are. They are honest in regard to what repairs my vehicle absolutely needs. The pricing is fair, the technicians are top notch. I don't have to worry about something not being fixed correctly as someone who is always on the go. That is important to me.
5/ 5stars
by  
on January 22, 2017
INCREDIBLE SERVICE, 04 TRAVIS WAS SO FAST AND KEPT ME UP TO DATE AND THE RECEPTIONIST WAS VERY HELPFUL AND FRIENDLY, I WILL DEFINITELY RETURN. I RECOMMEND EVERYONE GOES HERE!
1/ 5stars
by  
on November 25, 2016
Had appointment for sale oil change. Sat for over an hour past my appointment time before they even pulled it on. No one said a word to lete know status or that they were behind... nothing! 1 1/2 hour oil change!!
5/ 5stars
by  
on July 29, 2016
I've had three cars serviced at this Firestone location and have been extremely impressed with the manner in which the sales team and technicians treat me and all other customers. Every Firestone employee treats customers with respect and keeps the customer informed of the status of his/her vehicle repair. I highly recommend having your car serviced at this service center.
5/ 5stars
by  
on April 28, 2016
Friendly and honest staff. All of them. I will be back. Nice to find a place that doesn't perform work that isn't needed. Knowledgeable team. Thanks Guys!!
5/ 5stars
by  
on December 22, 2015
Was time for an alignment and check out tires for coming winter driving. Shannon took excellent care of getting me checked in. She assured me my tires were in good condition for coming winter. In the inspection an issue was raised with the front rotors, I returned to dealer and was corrected. All in all, great place
5/ 5stars
by  
on December 15, 2015
The service was great and fast! Very friendly environment from start to finish. I will definitely be coming back
3/ 5stars
by  
on November 29, 2015
Was told whoever did my previous oil change stripped the threads in the oil pan and I needed a new one. Quoted me a price of about $360. I have Firestone put a plug in so I could get it back to the previous place, who fixed it with an oversize plug and charged me nothing. Left me wondering what Firestone was missing?
5/ 5stars
by  
on November 18, 2015
I had service work performed on my vehicle at this location and both Shannon and Donnie were OUTSTANDING (and fun) to work with. I will be changing my current vehicle service provider to this team @ Firestone, Lewis Center Ohio.
5/ 5stars
by  
on November 12, 2015
Kyle & Shannon treated me like family. Jeff, the mechanic quickly diagnosed my check engine light issue. Then they went above and beyond and printed out the manufacturers warranty on my vehicle so I could get the repair done under warranty since it is transmission work. Their honestly, loyalty, and integrity, is why we bring all of our 5 cars to this Firestone auto shop. Please give Kyle, Shannon, and Jeff a huge thank you again from our family, the Sturmi"s.
5/ 5stars
by  
on November 3, 2015
Some places are just about finding ways to take your money - Shannon the manager made sure all my needs and desires were met And stayed in my budget The wrx loves it's new tires
5/ 5stars
by  
on November 2, 2015
Great care, worked with me, very nice and friendly! Everyone there is awesome.
5/ 5stars
by  
on October 30, 2015
I used 2 different stores, because of working in different areas at the time. I had Shannon trouble shoot my problem, She did and explained it well. I took it to Jeffs Store to get step 1 done, I was happy with the work, I then took it back to Shannons store to compete the job. I was happy with the attention that both store give the customer, so happy I took my 80 year old Mothers car in shortly after for a oil change....( she did not need it, but was wanting something done......lol)
5/ 5stars
by  
on October 27, 2015
I received such great service at this location. Both the people at the front and the mechanics are amazing. They offered me options to repair my tire and went above and beyond to make sure I had the best price. They were not pushy and definitely did not force me into anything that I did not need. Overall, they made a unexpected car issue very easy!
5/ 5stars
by  
on September 23, 2015
The Sales Associate, Kyle Monroe, was very good at explaining the needed services for my vehicle in terms that I could understand.
5/ 5stars
by  
on August 7, 2015
I recently went to this location for warranty service on my Bridgestone tires. The store manager Shannon was friendly, professional, very helpful, and took care of my problem easily in a timely fashion. I will definitely return as a customer.
5/ 5stars
by  
on August 4, 2015
We had been going to another Firestone store and the service there was not great. This location was GREAT! They were attentive to our needs offered great advice on what needed to be fixed on our car and got everything fixed and a timely manner. They even took responsibility for a mistake another store made and fixed at their expense. Thank you!!!
5/ 5stars
by  
on July 5, 2015
Whenever I've needed help with my tires or needed new tires, this shop has always gone out of their way to help me in my time of need. I so appreciate their helpfulness and their being there! Thank you!!!
5/ 5stars
by  
on June 3, 2015
They were honest with me about what I did and didn't need, and explained everything in great detail. Didn't sell me things that were unnecessary.
5/ 5stars
by  
on April 25, 2015
The service was very prompt. I was there for oil change, but they also took care of alignment check, tire rotation. They were very quick and efficient
5/ 5stars
by  
on April 17, 2015
As always, great service. Always find time to get you in.
4/ 5stars
by  
on February 27, 2015
They provided solid service and had the work completed by the time they said they would.
5/ 5stars
by  
on February 26, 2015
Car broke down driving from Cleveland. Thermostat stuck shut and vehicle was overheating. We had it towed to the shop after hours and the car was ready next day with new parts installed. Quick and the price was fair for the work it needed. Would recommend.
5/ 5stars
by  
on February 26, 2015
I needed new tires for my Jeep and Firestone quoted me the best price, got me in and out in the time they said and treated me well
1/ 5stars
by  
on February 6, 2015
A week ago I had to have a tire replaced because of a flat tire. I had paid Road Hazard on the 4 tires at $26 each. I expected to receive a discount on the price of the tire however the discount was only $38 and then I was charged another $26 for the privilege of adding the coverage to the new tire. Bad Deal. I tried to contact Firestone but haven't received a response.
4/ 5stars
by  
on February 4, 2015
I used firestorm for my regular oil change and was treated well and the service performed was reasonablme cost and completed on time.
5/ 5stars
by  
on February 2, 2015
The staff here took real good care of my vehicle. Fast service and done right the first time!!!
2/ 5stars
by  
on January 23, 2015
I recently went to Firestone for an oil change for my wife. Last year they looked at a heating problem and tried to "patch" it or clean it. Turns out it was broken all along. They did the repair for $390 and charged me $66 to change a lightbulb. I asked for a cheaper rate due to the fact that we are long time customers. No go. Manger was rude and seemed to make it my fault that you were overcharging us. 110 an hour labor to change a lightbulb seems excessive and I believe it could have been waived. Our business will no longer be at Firestone due to this incident.

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