Car Repairs And Tires At 10014 Monroe Rd From Your Matthews Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 10014 Monroe Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

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Store #306095 Managed by Eddie Shaw

HOLIDAY HOURS

Please note our hours for Easter

  • 04/21Closed
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our trained technicians can offer a 19-point inspection, at no cost to you. We'll inspect oil level, suspension, hoses, and more. Plus, we're dedicated to providing the best auto repair possible all at reasonable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or plan your appointment online or by calling (704) 246-3546.

    Browse Great Discounts On Tires Today.

    Discover Our Range of Auto Repair Services

    After 90 years of automotive repair, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as seamless as possible.

    Customer Reviews

    (4.3 of 5) - 45 Reviews
    5/ 5stars
    by  
    on December 14, 2018
    Great experience, professional workers, caring staff, finishing on time and within discussed price. I will be back for my rear brakes soon, Thanks for letting me know. Tim.
    5/ 5stars
    by  
    on October 12, 2018
    Explanation of what, why and remedy for my rough ride. Fixed it and didn't try to push me to new tires. I try to do all my routine tire and car maintenance here at this location. The Best at what they do. Price is as good as any of the lesser trained stores i have tried in the past. Don't go there any more.. These are great guys!!
    2/ 5stars
    by  
    on June 16, 2018
    As I was saying in the survey and for some reason cold not finish, the alignment done at the Firestone service showed a reason why my car was pulling to the right and I had to steer to the left and having the steering wheel off center (I did complain this to the service desk). I was supposed to take the car back to have the car checked so I decided to go to the dealer and show them the spec sheet with the Firestone alignment results. When I visited the MB dealer the following day before returning the car to Firestone, the tech at MB said that the camber was off because to correct it, the MB alignment has a special eccentric nut which only the MB dealer can install. So I went back to the Firestone dealer the manager (JIM)) said that they could also do that service and they would get that nut and re do the alignment but it would cost me extra for the eccentric nut... I complained to JIM that why did they do the work incorrectly and give me the car improperly repaired... JIM was EXTREMELY rude and accused me of always being a customer with a complaint (I told him that the statement had no basis) because my complaint was LEGITIMATE...He should have told me when doing the job was being done that he will have to get a special eccentric nut from MB at extra cost and I would have told him OK. I want the job done well... I had tires worth over $1200 on the car and I EXPECTED the alignment to be as perfect as possible. It was my expectation from the Firestone service center... And JIM had the gall to accuse me of being "a constant complainer on every job they do for me"... I have been going to that specific Firestone Store ever since it opened at that location: yes I DO expect a TOTALLY SATISFACTORY job from Firestone and the Hendrick MB dealer or any place I take my vehicles - I have that right. So for JIM to accuse me of a complainer is in my estimation very POOR customer service and insulting my intelligence and rights as a legitimate consumer. So I would very much like to talk to a Top Manager at Firestone and explain why I complained and the unfairness of the store manager JIM to complain to me that I am a COMPLAINER... I never have a complaint with MB at Hendrick because they do an excellent job servicing BOTH my MB cars. I hope I have made myself clear. I invite you to call me and chat with me: I am the customer! I have given Firestone Thousands of my hard earned money since that store had opened its doors: and yes I have complained on occasions but It was always justified... If Firestone is not doing a good job for its customers I believe there is something wrong there. I dont need to get my tires at Firestone. There are other Tire dealers that would enjoy my business. Thank you for your considerations.
    4/ 5stars
    by  
    on June 9, 2018
    5/ 5stars
    by  
    on June 2, 2018
    5/ 5stars
    by  
    on May 18, 2018
    I have been going to this Firestone location for years and I am very satisfied with the service. We have four vehicles and I always choose Firestone on Steven Mill Road to take care of my automotive needs.
    5/ 5stars
    on January 6, 2018
    5/ 5stars
    by  
    on December 7, 2017
    Professional, Polite and very Knowledgable
    5/ 5stars
    by  
    on November 5, 2017
    Great staff, hours and location. The manager is awesome. I appreciate all your help Jim!
    2/ 5stars
    by  
    on October 28, 2017
    This store failed to provide me a completed Courtesy Check list on all vital points on our 2012 Civic. They only completed the section for justification of need for two rear tires and front end Alignment. I was concerned about brake pads and brake fluid.
    5/ 5stars
    by  
    on April 13, 2017
    I moved to the Matthews/Indian Trail area back in 2008. I do an extensive amount of work on my vehicles myself but over the past few years I decided to take my vehicles here. They are always thoughtful and get the job done right. I have never had any issues after work was performed and continue to go back to them because of the service. I would recommend this location to anyone.
    2/ 5stars
    by  
    on January 22, 2017
    Went in the location on Friday 1/20 to get car inspection. Was told that it would be over an hour wait. Made an appt. for the next day. I showed up the next day and they took an hour to inspect my car even though there was no one ahead of me. The staff was not very nice and I have no desire to ever return.
    5/ 5stars
    by  
    on November 30, 2016
    Always great service at this location.
    3/ 5stars
    by  
    on October 31, 2016
    I had appointment...walkin were taken and services completed while I waited....even though they were told appointments first...also I requested to save one of my tires I needed for my spare rim... once I returned home...they did not put the tire in trunk as requested....
    3/ 5stars
    by  
    on October 19, 2016
    I am disappointed to find your labor rate is $114.00 per hour. I am notifying my neighborhood about your price. You are way out of range. Another shop I go to charges $80.00 and have ASE certified mechanics also. I will only come back for my alignment which is lifetime.
    5/ 5stars
    by  
    on October 15, 2016
    I'm always comfortable leaving my car in the very competent hands of Alex. I know he is looking out for my safety while I'm driving my car. He lets me know if there is something that needs maintenance either at the time of my appointment or in the near further. Alex always has a smile on his face and a kind word no matter what time I come in. He's able to put me at ease if I have concerns and answers all my questions. The front desk personnel are always polite and make sure to explain the services I need/want. I've made several referrals to this location. I will continue to take my cars here as long as I live in the area. Thanks Firestone for being there for me when I need you.
    5/ 5stars
    by  
    on September 3, 2016
    Always great friendly staff, AND they are honest!
    5/ 5stars
    by  
    on August 13, 2016
    Everyone in this store is very helpful. One thing i really appreciate is the cleanliness of both the customer seating area and the garage itself.
    5/ 5stars
    by  
    on June 29, 2016
    Courteous and professional Staff. I've been having my car serviced there for years.
    5/ 5stars
    by  
    on June 12, 2016
    Vehicle properly diagnosed. Repaired in good time. Car runs great.
    5/ 5stars
    by  
    on April 23, 2016
    Great staff clean location and awesome expert advice
    5/ 5stars
    by  
    on December 20, 2015
    Great service at an honest price :) this store values my business and adjust to my time schedule better than the dealership I just purchased my car from! Dependability is important and this store definitely exceeds my expectations on that.
    5/ 5stars
    by  
    on November 30, 2015
    I have taken my truck here for years and never had anything but great experiences. My most recent visit involved a miscommunication that resulted in me being called to pick up my vehicle before all the work had been completed. When I got it home and realized this, I took it back immediately - Jim and Zack were very quick to get to the bottom of the issue and make it right. Mistake will be made, but it is how they're handled that mean the most to me. I will definitely continue to use this shop and would recommend them to anyone in the south Charlotte and/or Matthews area.
    5/ 5stars
    by  
    on November 2, 2015
    I am a steady customer and have formed bonds with some of the techs
    4/ 5stars
    by  
    on November 1, 2015
    Did not tell me I needed new battery, had to return.
    5/ 5stars
    by  
    on October 16, 2015
    I refuse to go anywhere else. The service here is fast and the people are personable and they all smile. I have been going here for awhile and love it there.
    4/ 5stars
    by  
    on October 12, 2015
    Took me in when they were almost closing their shutters down. It was kind of emergency and I had to get my car fixed, so really apprecite that.
    5/ 5stars
    by  
    on October 7, 2015
    I dropped my car off for an oil change appointment and got great service
    5/ 5stars
    by  
    on October 3, 2015
    Love the technicians at Firestone. They are HONEST and fair...never try to upsale and always focus on safety and doing things right the first time.
    5/ 5stars
    by  
    on August 27, 2015
    Went a couple days ago to get an inspection and the customer service was on point.Got me out of there pretty quickly and was very informative.
    4/ 5stars
    by  
    on July 8, 2015
    I took my car in for an oil change and check the passenger side turn signal. It had been blinking very fast, like a bulb was about to burn out. When they finished the car they had rotated the tires, which I had forgotten. I asked about the turn signal and I was told that the bulb was probably about to burn out. How about tell me that so I can say let's take care of that now.
    2/ 5stars
    by  
    on July 7, 2015
    I went in to the shop on Sunday July 28th for a diagnostic check. It was determined that there was an emissions issue but they couldn't get the part until Monday. An appointment was made for Monday at 5:30 by the gentleman who did the diagnostic. Showed up the next night and found that he was not working and the job could not be done. He then called me the next day, no apology and we set my next appt for Sunday at 11:00am. The job was completed in 15 min and I was charged $70 labor, I questioned it and was told that was the cost. Amazing customer service, I will not return to this shop!!!!
    5/ 5stars
    by  
    on July 3, 2015
    No complaints good service fast and friendly and very helpful
    3/ 5stars
    by  
    on June 5, 2015
    customer service was excellent. However, I was quoted $566 for back brakes and rotors. I went to the dealership paid $236.
    5/ 5stars
    by  
    on May 2, 2015
    I drive by multiple automotive repair locations to go to this Firestone!! Best customer service ever and Alex is the best tech you could find! He takes customer service to another level!!
    5/ 5stars
    by  
    on February 27, 2015
    great job & pricing on frontend work tires oil change and advice.
    5/ 5stars
    by  
    on February 14, 2015
    I am taking my car in today for some routine maintence
    4/ 5stars
    by  
    on February 5, 2015
    Mike and Aaron ( I hope these are the names of the Firestone representatives that helped) were  fast, efficient, kind and professional on evaluating my tire concern and assisting with the best possible solution. I arrived without an appointment and, in lieu of this, I did not feel rushed or hurried to make decisions.
    1/ 5stars
    by  
    on February 2, 2015
    We went to Firestone, where we had purchased our tires 3 years ago to repair one that had a nail in the tire. The tire could not be repaired but the person I was talking to mentioned that the tread was very wore and only like 4/32 left on the tread. I said we had bought these tires from you guys and they were supposed to be 65,000 mile tires and we only had 35,000 miles on them. The person we were dealing with called the manufacturer and we only received 1/2 of price of new tires and then we had to pay for a new alignment. When my wife went to pick up the car that evening, she dealt with a different person and she asked why did those tires not last. He said probably were not the right type of tires for the car. She then told him they were purchased and installed by the that Firestone location. So long story short, we have spent $1500-$1600 dollars to get 35,000 miles out of tires that were supposed to last almost twice as long. We will not be back
    4/ 5stars
    by  
    on February 1, 2015
    Had an issues driving to work, pulley froze up so just able to drive car there. They diagnosed it, showed me the seized pulley, ordered new one and belt and installed it. Took a little long, about 2 hrs. for part to arrive, but once there, installed quickly and on my way. Price was fair, not too cheap, not too expensive and I know repair prices very well. Overall, very happy with the experience. Very good customer service and fair price.
    4/ 5stars
    by  
    on January 24, 2015
    I only trust them for my oil changes. Anything else is too expensive. Like just to have them look at the car is around $100. And that isn't waived if they work on it. Sounds like a buch bull if you ask me.
    5/ 5stars
    by  
    on January 24, 2015
    The Matthews store are the greatest service I ever encounter, special thanks to the hard workers at the shop and Mr Bob a good man...
    5/ 5stars
    by  
    on January 24, 2015
    I've been taking my two cars to this Firestone location since 2008 for a reason. The mechanics are well trained and know what to recommend and when. Their advise and recommendations are presented and explained in clear terms, and I have never been pressured into having any services performed.
    3/ 5stars
    by  
    on January 23, 2015
    Had to return my car to the store after waiting 2.5 hours for a tire repair. Easy quick 10 minute fix upon returning, but had to make an appt 2 days later for that fix. Understandably they stay overly busy, and quickly made it right, but frustrating regardless. The volume for this store just keeps growing. No wonder though as they do have great guys and technicians and usually pretty great service if you can deal with the wait.
    5/ 5stars
    by  
    on January 22, 2015
    I have used Firestone to service my cars for years.I am confident in their recommendations to keep my cars running optimally. WhenI took my 2006 RAV4 to Toyota for a recall service a couple of years ago, they said my car was in great shape and didn't recommend any additional service. Doesn't get any better than that!

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