Car Tires And Services At 10019 Rea Rd: Firestone Complete Auto Care In Charlotte

Ready to come in to your local Firestone Complete Auto Care on 10019 Rea Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #358038 Managed by Mark Webb

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our auto care teammates will give your car a free courtesy check. We'll examine tires, headlights, the battery, and more. Plus, we're devoted to giving you the best service possible, all at reasonable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(3.9 of 5) - 35 Reviews
1/ 5stars
by  
on February 15, 2019
Changed my 17 yr old daughter $129 for an oil change - we are just getting started with this complaint
4/ 5stars
by  
on December 9, 2018
Was good.
5/ 5stars
by  
on November 1, 2018
Mark (Store Manager) provided outstanding customer service. Steve (Technician) did a great job with the repair.
1/ 5stars
by  
on May 22, 2018
5/ 5stars
by  
on May 10, 2018
1/ 5stars
by  
on May 7, 2018
Complete rip off. Would not release my car from the lift until I paid for two new tires to pass my inspection. I let them know that I already had my tires checked at a different tire place and that they were fine and they still would not release my car. They took 100% advantage of me to the tune of over $400.
5/ 5stars
by  
on January 9, 2018
Great prices and attention to detail. Very happy with their service with the highest recommendation.
1/ 5stars
by  
on November 10, 2017
Do not buy tires at this store unless you want them to assume primary care of your car. They ran lots of unwanted tests without asking and wasted a lot of my time. Each test ended with their trying to sell me something besides what I had told them I wanted.
1/ 5stars
by  
on September 1, 2017
I purchased a new set of tires on-line and then scheduled an appointment to have them installed at Firestone since I was also planning on having them check my alignment as I have a lifetime alignment warranty. It took almost 2 hours to get the tires replaced. Since I had another appointment I had to skip the alignment. OK maybe it was a busy day. What happened today is what is generating the 1 star. I went to take my tires off to clean the inside of the rim where the previous weights were and discovered that I needed a breaker bar to loosen the lug nuts. The proper torque for the lug nuts is 76 ft/lb's. I tested the lug nuts with my torque wrench and at 150 ft/lb's I could not get any of them to move except 1 that was obviously missed as it was only hand tight. The technician listed on the invoice is Darryl and I have to blame him for this. I never had this problem with Discount Tire so I have to think that this is some kind of joke on me for not purchasing tires from Firestone or that the qualify of service at this store is not what is should be. I had good service the previous time I was there but now I'm having second thoughts about going back to this store.
5/ 5stars
by  
on July 31, 2017
I bought tires using the on line process. Everything went as expected and there were no problems. No up sell, except for road hazard coverage that I declined. The exceptional thing was this: we were running late and called to see if we could still pick up our car. The man was nice enough to stay a few minutes late, on a Saturday, so we would not be inconvenienced. This shows me that someone cares about service, especially since we were the ones that made the mistake. This alone makes them different from most shops. I will use them again for sure.
5/ 5stars
by  
on July 10, 2017
Went in for tune-up! Didn't need one! Wasn't charged! My best experience by far in dealing with service centers! HIGHLY RECOMMEND!!
5/ 5stars
by  
on April 28, 2017
1/ 5stars
by  
on March 14, 2017
Had an 8 o'clock appointment for a slow leak in a tire, and left the shop at 11:45 after buying a new tire.
5/ 5stars
by  
on March 10, 2017
1/ 5stars
by  
on July 23, 2016
I replaced the brakes and in the first days felt good on the repair, but gradually I experienced the noises when I make the brake while driving continuously. Firestone dose not seems to have any quality program on material and check the parts and proper assembling the parts on their place to review and resolve these issues in convenient way and you need to wait for long times for another day or so to be checked and possibly resolve the issues with more qualified reviewed material, labor and workmanship!
5/ 5stars
by  
on July 9, 2016
Great people y'all dnt slp
3/ 5stars
by  
on June 23, 2016
5/ 5stars
by  
on May 11, 2016
Had a rotor problem and fixed it promptly!!! Thank you Brian and Will
3/ 5stars
by  
on November 16, 2015
oil change..but it was too pricey.. $51.00. not sure why they used higher priced synthetic oil in car with only 23000 miles . some competitors offer a coupon for a few dollars off. other than that all was ok
5/ 5stars
by  
on October 22, 2015
I get help immediately every time I have a problem with my tires!
5/ 5stars
by  
on September 18, 2015
They got me in without an appointment and I was out the door in 2hrs. I was also able to use a coupon for a lower price on my oil change!
5/ 5stars
by  
on September 18, 2015
It was a major service and I see that they did a good job. Explained the details well and provided the estimation for me to decide accordingly. I've been servicing my vehicle for several years and they never let me down. Highly recommended.
5/ 5stars
by  
on September 15, 2015
I was very happy with mi first experience. You were very fast and much cheaper than places I had previously been to.
5/ 5stars
by  
on September 7, 2015
SOLVED MY PROBLEM. IT ALSO SAVED ME A LOT OF MONEY
4/ 5stars
by  
on August 6, 2015
I took my truck in for an oil change and state inspection. Athough I could not schedule the inspection online (state law apprently), I was able to call and schedule both services for the same time. The work took a reasonable amount of time (about 5 hours) given that it was the last weekend of the month and they were very busy. I would have liked a phone call a little bit earlier though. I had to call and was told my car had about 45 minutes until it was ready.
5/ 5stars
by  
on May 23, 2015
Provide prompt and thorough service. Technicians are very knowledgeable. Technician, Jeremy, was especially helpful! Thank you!
5/ 5stars
by  
on May 5, 2015
Been here several times. Knowledgeable and honest. Never have they tried to push additional services that werent needed.
5/ 5stars
by  
on April 25, 2015
I took my car for inspection and the service was timely and they were very professional.
4/ 5stars
by  
on February 26, 2015
Great service all around. Would use services again.
5/ 5stars
by  
on January 27, 2015
Scheduled my appointment on-line, on Sunday, for a Monday morning appointment. The appointment was promptly confirmed. When I arrived, I was immediately served. The total appointment time was less than 45 minutes!
5/ 5stars
by  
on January 25, 2015
Had 2 problems with electric window malfunction. Problem fixed in a very short time. Also on another occasion engine problems on a Sunday afternoon. Was attended to very quickly and work done within a reasonable time the next day. Staff were honest about what was needed and the cost I would incur.
1/ 5stars
by  
on January 25, 2015
went in for oil change and also have lifetime tire rotation and alignment. Its a all day affair to get this routine job done. The tires were not rotated as requested because the next day my wife noticed the left rear tire that was muddy was still there. We also did not get the alignment result paper with other paperwork. Since the car was unavailable all day we had no more time to follow up that day when noticed. Being 2 working parents no time to leave again at a later date.
5/ 5stars
by  
on January 24, 2015
I have been going to the Rea Rd location for my 2 vehicle because of the manager Ryan Bishop, he is great.
5/ 5stars
by  
on January 23, 2015
The best way that I can sum up the integrity, honesty and professionalism of Firestone / Rea Road is to quote an experience that I had at this location. I called to make an appointment to have the front brakes replaced on my 2010 Toyota. I dropped my car off and approximately 2 hours later I received a call from Will at Firestone telling me that I really didn't need new brakes; I just needed the brakes cleaned! I'm not sure that many other auto shops would call and tell me that I just needed my brakes cleaned and not replaced when I specifically asked to have my brakes replaced thinking that I needed such. This sums up one example of the honesty, dependability and integrity of Firestone / Rea Road. I never think twice about going anywhere but Firestone for all my mechanical needs.
5/ 5stars
by  
on January 23, 2015
Everyone at the facilities are very friendly and helpful. They exhibit a high degree of my auot needs and explain it in a way i fully understand. they do not try and over sell you.

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