5/ 5stars
by DWANE W
on December 27, 2018
I HAVE BEEN A FIRESTONE CUSTOMER SINCE FIRESTONE BOUGHT OUT J.C.PENNEY AUTOMOTIVE IN THE 1970'S AT THE OAK PARK MALL, OVERLAND OVERLAND PARK. KS. I HAVE NEVER BEEN ASKED TO BUY REPAIRS I DON'T NEED. THE "BEARDS" AT THE BLACK BOB STORE ARE KEEPING US SAFE. I HAVE PURCHASED ALL OF THE LIFE TIME SERVICES WHICH GIVES ME PEACE OF MIND ON CUTTING COSTS FOR ROUTINE MAINTENANCE.
5/ 5stars
by DWANE W
on October 18, 2018
Saturday morning I had to attend a confirmed seminar.Battery almost 3 years old on my 2003 Chev S-10 was dead on my truck.Borrowed my wife's car, but she was disappointed she could not go to Wal-Mart. Hooked up trickle charger and called Erik at Black Bob store for a Sunday appointment. He said all booked up for a Sunday but if I could leave it all day they would try and get me a new battery. Erik called me to advise battery failed the test and would replace with new 5 year, and quoted price which was before closing time. By 4:00 PM the truck was ready for pick up. The two beards, Erik and Neal took good care of me. We do miss Doug who was promoted to District Manager on the Missouri side. Thanks a lot men. October 18, 2018.
5/ 5stars
by Scott S
on July 12, 2018
1/ 5stars
by Djviz
on February 19, 2018
Preventative maintenance performed (oil change) on my sons car. The tech did not tighten the filter causing most of the oil to drain from the car creating a dangerous driving condition of the car. Tech says that the reason this happened is my car is too old.
5/ 5stars
by Meghan W
on November 9, 2017
1/ 5stars
by Justin l
on August 21, 2017
Went and had a inspection on my truck. First they said $25 then they wanted to charge $125 just to drive it. So when it's all said and done I went with the $25 visual inspection and they didn't find anything wrong. Not the leaking fluid, not the missing bump stop or damaged one. Not the inrermitedit steering shaft or the sloppy sreering gear box. I've been going there for amonth trying to figure out what's wrong with my truck and they say nothing but it'll be $24.95. Awful store maybe company be careful! Oh and for the record I typically won't leave a review but this was terrible. STAY AWAY FROM HERE!!!!!
5/ 5stars
by Fran
on May 7, 2017
I was having a road force balance done on my car. I was actually charged less than the price they had quoted because two of my tires were defective, they were unable to balance them. The staff was very friendly, informative and honest, unlike other auto repair places I have been to. I would recommend this place to anyone and I will most likely return for car service as needed.
5/ 5stars
by Michael P
on April 17, 2017
Well more than one thing exceeded my expectations. First, the time factor. I called only two days ahead to schedule an appointment, they accommodated my request and I mean BINGO just about exactly the time I arrived, they were ready for me. That's the first thing. The second thing is how efficiently and quickly the work was completed (and accurately as well). I was done in well under an hour. The waiting room was pleasant. I liked the bottled water and the TV but just chose to use the free guest wi-fi (another nice touch). Even the restroom was good, clean, not like other service stations. And I came here because they installed my tires a couple of months ago and did a great job at a great price. The staff here are great. Every single technician and service representative was great at customer service. I will be brining my vehicles back for more work in the future.
5/ 5stars
by Tim L
on March 8, 2017
Always exceptional. Always honest. I can count on them to give me a proper assessment of what needs to be done. They would never encourage me to pay for repairs that are unnecessary or that can wait. I actually drive all the way from Blue Springs to use this location. It's great to find a mechanic you can trust.
5/ 5stars
by Esther
on March 2, 2017
I had a great experience! They took care of my truck in a timely manner and provided genuine and honest service! I will definitely be recommending this place if anyone needs their car serviced. Thanks Firestone!
5/ 5stars
by Aaron S
on December 19, 2016
I'm extremely happy with the service I receive from this location. Everyone is very helpful, courteous and genuinely happy to provide high quality service.
5/ 5stars
by Joshua D
on October 5, 2016
This place was fantastic on all levels. When I came in to pick up my vehicle near their closing time they still helped a guy who was 2 hours late for an appointment and came in 10 minutes before close to get his repair done. The crew here will go above and beyond for anyone that comes through.
5/ 5stars
on June 12, 2016
5/ 5stars
by Randall D
on June 5, 2016
Friendly!
5/ 5stars
by Phillip H
on June 5, 2016
I recently purchased 4 new FS tires and rear struts at this FS store. Less than 2 weeks later, I hit something that impaled my rear tire in the sidewall, ruining that brand new tire. I reached my destination fine, but later someone told me I had a flat. Not wanting to go several miles on a dough-nut spare in a rural area, I had AAA tow the car 80 miles back to this FS store. Two weeks before, I had replaced that tire, the rear struts were failing and the tire tread was nearly gone with all the extra wear due to the failing struts. This was the same tire location (rear drivers side) that got impaled two weeks later. I'm not sure if I still had that old tire on it that my experience would have been this docile. I'm thinking that old tire could have blown out and I could have had a terrible accident on the highway going 70 mph. I am really glad that Sean took me out in the shop and showed me the irregular wear on that tire and convinced me to replace the struts and get new tires. I don't really want to think about what could have happened if I still had that old worn-out and damaged tire on the car. When I came in the shop, Sean had me fixed up with a new tire and I was driving home less than 30 minutes from when the wrecker dropped off my car. That service is as good as it gets, and who knows what could have happened if I hadn't listed to Sean two weeks earlier. Exceptional service is provided by Sean at this FS shop. Working and traveling on the road, I've dealt with many shops over the years. Without a doubt, I've received the best service at this FS shop than any other. If you go there, ask for Sean.
5/ 5stars
by BeckyH
on December 26, 2015
Everyone there treats you with respect and quickly take care of your needs. I used to take my car to the dealership because I didn't know where to go where I could get my car fixed right. I fully trust them.
5/ 5stars
by bigdaddy68
on December 19, 2015
doug and the boys at the black bob location, are outstanding !!! no hard sale they tell you what needs done and what can wait, I trust these guys 100%, they have allways taken care of me and my cars, would recommend these guys!!!!!
1/ 5stars
by Rockchalk1
on December 1, 2015
I called Firestone on October 19, 2015, and requested they replace my motor mounts. They agreed to do so and made it sound like it wouldn't be a big deal. I took the car to them on Friday, October 20th, 2015. They stated the work should be completed Friday, but perhaps Saturday if they ran into difficulties. They ran into multiple difficulties. My son had to go to Firestone several times to assist with the work. In fact, he had to fabricate a part so that Firestone could complete the job. The car was not completed on Friday, nor Saturday for that matter. The work was supposedly completed on Sunday, October 21st though they were not able to complete the work in its entirety. We left Firestone on Sunday morning and were only able to get about two blocks away before the car broke down. We had to tow the car back to Firestone. Firestone refused to pay for the tow. They stated the problem was not their fault. Rather than argue with them, we accepted this but clearly I believe Firestone was at fault and should have taken care of the $70 tow bill. It was a horrible experience. I have used Firestone several times in the past but will not use Firestone again in the future based on this poor experience.
5/ 5stars
by cady
on November 29, 2015
They were great fixing my tire and getting me a warranty on my new tires.
5/ 5stars
by Pierson
on November 25, 2015
Always happy w their work. Always very professional and quick
5/ 5stars
by TJG2015
on November 3, 2015
it was a rainy day and my son was sliding in his car…deffinately time for new tires. I came into this shop at 6:15 and was driving out by 7:05 with all new tires and the worrying of my son driving the car was over! I had driven to several other stores and the tires that I wanted they only had 1 or 2 of…not all 4
5/ 5stars
by Mary1
on October 30, 2015
The folks at my Firestone shop are very helpful to me.
5/ 5stars
by Joe0011
on October 28, 2015
I've been in twice now for a battery for my vehicles. I will continue to return when I need to. Friendly staff!
5/ 5stars
by olathen
on October 24, 2015
very reliable service in quality and time . I would come back again as customer.
4/ 5stars
by Chevy98
on October 21, 2015
I continue to bring both my Chevy truck and my Buick here for service rather than the dealerships simply based on the the level of customer service that this Firestone provides. They treat you more like a friend than just another customer and I really appreciate that.
5/ 5stars
by Rasenaj
on October 17, 2015
East to talk and help you understand your cars problem,keep it up every different customer never underestimate
5/ 5stars
by Apex E
on October 15, 2015
I use this store for my entire fleet of company trucks as well as all of my personal vehicles. The service is exceptional and they know what we need.
5/ 5stars
by ccoleman
on September 17, 2015
I needed a quick oil change before a long road trip, called the store to schedule an appointment. Not only did I get next day service, but they had my car finished in just 30 minutes! Let me know of upcoming services needed and included prices so I can budget accordingly! Thanks Firestone!
5/ 5stars
by geo70
on July 19, 2015
This group of "FIRESTONE FAMILY" desk and service techs are always there for our "what's wrong with the car" or what does it need" questions with the knowledge to fix whatever the "problem" is and to do the regular service up-keep. We have used Firestone since we moved to the area 8 years ago and found this group to be the best and have used them ever since (6 years), recommending them to our family living in the area and now to everyone reading this. They are seriously into taking care of your auto the only way, the right way, and sometimes even add a little fun while seated in the waiting area. Try it once and see why coming here would be habit forming !
5/ 5stars
by Not c
on July 7, 2015
Called & got in same day! Always get such great service & helpful advice! Thankful for the knowledgable staff
5/ 5stars
by TylerV
on July 6, 2015
I used the guys at Firestone for mounting/balancing tires and doing alignments. They are the only shop around that I trust to get my stuff done right.
5/ 5stars
by Budley
on June 28, 2015
The guys at the Olathe store did a great job for me. The manager, Doug, was great to work with!!
4/ 5stars
by VWhit
on June 9, 2015
I was pleased with service, although it would have been a nice touch (one that would definitely make me come back) if they had cleaned the bird poop off my window. It also annoys me when I ask for an oil change and they call me to offer other services such as changing air filter, windshield wipers or other fluids. Please just change the oil. Thanks.
5/ 5stars
by Tim A
on June 1, 2015
Was really treated right and I would recommend this Firestone for any auto service needs. Thank you.
5/ 5stars
by robb36
on May 25, 2015
Our front brakes started making noise, we brought the car in and found that a pad on the inside of the rotor was completely gone. We had to replace both rotors, but thanks to the 6 month, same as cash financing we were able to take care of the problem the right way.
5/ 5stars
by Steve696
on May 19, 2015
I asked for an estimate for four new tires and received one that was at least 25% lower than a competitor for comparable tires with lower tire warranty. I made an appointment and found the service to be efficient and friendly as well.
5/ 5stars
by jjnutter
on May 12, 2015
I needed a tire replaced and Neil got me scheduled that evening on a moment's notice. The wait time was reasonable, the price was fair and the staff was very friendly and informative. I will absolutely return for future service needs and will recommend this shop to others.
5/ 5stars
by smora
on May 4, 2015
We service all of our cars at Firestone. I love the staff they are always so helpful and friendly. I trust them with the recommendations that they provide. I would not take my cars anywhere else.
5/ 5stars
by bonana
on March 5, 2015
The team is so great at this location. They got me right in and figured out what was going on with my low tire.
5/ 5stars
by StacyJ9
on March 1, 2015
Flat tire on a Sunday! They got me in really fast and the service was done in a matter of 30 minutes! Very friendly and helpful staff!
5/ 5stars
by 87 E
on February 26, 2015
Although recently all I had done was an oil change on my 1987 El Camino, these are my go to guys for any problems that I have on such an old car. Additionally I use them for tires and service for my daughter's Honda since she is 50 miles away and I know I can trust any Firestone dealer.
5/ 5stars
on February 8, 2015
Driver side wiper was not operating due to ice buildup the day before. made an appointment for 5pm and arrived early. they put my car in the shp early amd i was out there fixed and ready to go before my scheduled appointment time.
5/ 5stars
by Doug 1
on February 6, 2015
Staff is honest and gets the work done as promised
5/ 5stars
by JerryC
on February 4, 2015
I am a firm believer in the lifetime wheel balancing & alignment, which I purchase for every vehicle from Firestone. Doug has created a friendly and trusting environment that spills over to all of the staff.
5/ 5stars
by greggike58
on February 4, 2015
We have four older vehicles we take there and they do a nice job on what we need. Doug pea a great job with his people! Sean and Eric are great service people! They are pretty much like family to us! I can send my daughter to them and not have to worry about it!!!!!
5/ 5stars
by GramGram
on February 3, 2015
Got my car in for oil change quickly. Manager discussed future work and present conditions of belts, tires, and battery.
5/ 5stars
by Dave B
on February 1, 2015
Had a tire with 11# of air, no puncture but seal broken between rim and tire, they took care of it quickly.
5/ 5stars
by Robert K
on January 27, 2015
I have ALL my cars to this location and Doug and his crew never disappoint me. They always make it right!
5/ 5stars
by zzzz
on January 27, 2015
Been a customer for 10+ years and all on my dealings have been satisfactory.
5/ 5stars
by dragonman
on January 27, 2015
thay helped me by save money on things I didn't need
5/ 5stars
by TimL
on January 26, 2015
Doug and his crew are the best. I met him years ago at another Firestone location near my home and despite the fact that over time he has moved over 45 minutes from me to a different location, I happily make the drive, knowing I'll get great service. I know I'm always getting an honest asssessment of my problem.
5/ 5stars
by Lionsfan1967
on January 25, 2015
Tire rotation oil changes auto checkup very friendly and professional
5/ 5stars
by Auntpooh
on January 25, 2015
I have used Firestone for several years and highly recommend them as it is comfortable and not pushy. They do a great job and I actually enjoy going in there. I have called once when stranded about my car and they helped. They also donate yearly to a charity I am involved with.
5/ 5stars
by wickwire8
on January 25, 2015
Great management and staff, excellent service, people i trust with my car. Doug A. is very knowledgeable and i can tell his management style shows through his employees.
5/ 5stars
by Jimnshannon
on January 25, 2015
Anytime we need a question answered they are so willing to go above and beyond.
5/ 5stars
by someguy
on January 25, 2015
I drive past several other repair facilities (including ones that have the same name on the side of the building) to go here. The store manager (Doug) is honest & friendly. I recommend this location to all my family and friends.
5/ 5stars
by repeat c
on January 25, 2015
The guys always fix the problem that brought me to the store in a timely manner and alert me to any brewing problems that I will need to deal with and an approximate time frame when they will need to be dealt with.
2/ 5stars
by Leon77
on January 24, 2015
Customer service is getting worse and worse. I am a long time customer and have always take my cars to get all my repairs done there. Last few times have not been exactly. Very disappointed.
5/ 5stars
by Kevin L
on January 24, 2015
The gang took great care of our SUV. We needed a tune up, tires, brakes and several other routine services. It was ready on time and at the estimated price. The people their really try to help their customers understand what and why repairs are needed to keep their vehicles running and reliable.
5/ 5stars
by Jordansmith74
on January 24, 2015
Always nice to find a shop like this where you can trust the people md their work.
5/ 5stars
by KC_Stacy
on January 23, 2015
Doug, Neal, Eric, Sean - the whole crew! are always prepared to help. They continually strive to keep costs (theirs & mine) to a minimum. They are a great bunch of guys and they keep me coming back.
5/ 5stars
by Mike D
on January 23, 2015
My family and I have been trusting the guys at the 135th St. (Olathe, KS) store for several years. They take care of minor work (oil changes) as well as tires, alignment, and other repairs on our vehicles.. Always courteous and helpful. Store is always clean and well appointed. Overall Doug's team (Erik, Shawn and the 'guys') are simply THE BEST
4/ 5stars
by Edwin
on January 23, 2015
We've used the store at 135th and Black Bob for a number of years, and feel we've gotten honest and skilled service. That's a "fear" the general consumer has, that what is said is done to a car, or more so "what they say the car needs", is an honest and truthful assessment by the mechanic. There are many situations where the consumer is duped and lied to, i'm sure you know this. That's what I continue to expect from this store, and any Firestone store, for that matter. I want to be able to trust the staff and the quality of the work. I do for the staff and store I go to.
5/ 5stars
by stew83
on January 23, 2015
Very happy with Firestone's ability to remove and replace a damaged tire and get us on the road quickly.
5/ 5stars
by ksguy
on January 23, 2015
Dependable, honest, timely service at a fair price. Customers are always treated with respect. Great communication!
5/ 5stars
by Sruiz21
on January 23, 2015
Every time I go I'm there for something they are nice and professional
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