Car Repairs And Tires At 5002 Airport Rd Nw From Your Roanoke Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 5002 Airport Rd Nw! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

5002 Airport Rd Nw
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #654884 Managed by Jeffrey Anderson

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our auto care teammates will take a look for free with our courtesy check. We'll inspect oil level, suspension, hoses, and more. Additionally, we're devoted to delivering the best quality service possible, all at great prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Learn More About Our Different Services

With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 44 Reviews
5/ 5stars
by  
on August 31, 2018
Made online tire appointment at 9am showed up at 8:15 at wrong Firestone Manager said we can help you here and fitted me in I was out with 4 new tires at 9:05 Very curteous and helpful
3/ 5stars
by  
on July 14, 2018
2/ 5stars
by  
on May 9, 2018
Very slow service, due to being understaffed. Poor communication as to the time situations, no services offered for my time that was wasted. I like this location because they have always done good work and treated me very well. Looks like things are changing, may be time to find a different place to take my work to. It a shame.
5/ 5stars
by  
on January 1, 2018
I have been a customer of Firestone at Crossroads Mall for over 20 years.Steve Sartell has been my mechanic and has worked on all my cars. He is professional and has kept my cars safe and running through all the years. Jeff Anderson has been very helpful and tries to give me the best deals that he can. I would highly recommend to my friends and family to service their autos at Crossroads. Happy New Year!
5/ 5stars
by  
on October 18, 2017
5/ 5stars
by  
on October 2, 2017
5/ 5stars
by  
on September 10, 2017
Always friendly, helpful, and timely. Comprehensive services offered at reasonable prices and performed in a professional and timely manner.
5/ 5stars
by  
on August 22, 2017
great guys
5/ 5stars
by  
on August 21, 2017
They had my car back to put tires on within 5 min, came to me with questions about my spare and finished in a timely manner. They were very friendly and helpful.
5/ 5stars
by  
on August 5, 2017
Showed up no appointment, explained I needed an oil change and had some other issues with the vehicle. They found and repaired all issues and completed the oil change within an agreed upon time. Great service and very respectful of your time.
1/ 5stars
by  
on May 5, 2017
I went for a yearly inspection. Inspection failed, but they were able to fix only 2/3 things needed fixing. what would be the point when I would have to go elsewhere. so I chose to not get the repairs done there (I was a customer of 6 years). I picked up my suv. got on the highway, and my hood wasn't latched. I had hazard lights before repair (another trip to Firestone with an issue). no hazard lights, rain and almost in an accident. I would have thought I would get a courtesy of air in a tire (vehicle said low air pressure) they did not. this is my third issue with service/repair, because of how close they are to my job and convenience I gave many chances. But no more, my life is more important to me than convenience.
5/ 5stars
by  
on March 2, 2017
Jeff Anderson is amazing. I went to Firestone in the middle of the night hoping to get a tire fixed after it blew on a cross country trip. AAA could not help and Firestone was my last effort. The shop was closed, but the lot was full so my family and I slept in the car. I happened to wake up at 5 in the morning and saw Jeff. I knocked on the door and he opened it and listened to my problem. He explained that we would be able to get our car in for repair once the shop opened at 7 despite the number of cars in the lot. I went back to my car to wait. Less than 30 minutes later Jeff knocked on my car window and told me he turned on the tv and the heat and we were welcome to come inside and wait. He then proceeded to replace my tire, at a fair price and send me away thrilled and amazed at his kindness. I have been a loyal Firestone customer for 13 years....I'll be in for another 13 years if your service remains this way.
5/ 5stars
by  
on February 11, 2017
Great service. Fast and efficient. Reasonably priced, they were very thorough and did a great job. Technicians and Service Advisors were excellent. I have been there before and will return again. They always go above and beyond to make the customer happy.
5/ 5stars
by  
on January 12, 2017
Very accommodating, kind and helpful! Amazing service.
5/ 5stars
by  
on August 19, 2016
I am always satisfied with crossroad mall Firestone . Every tine I enter they are so nice respectful . Service is good and fast . Today perfect .
5/ 5stars
by  
on July 18, 2016
I have been a customer for several years, and the manager, Scott, has always taken care of things with competitive prices and great customer service. Recently I had a 3 inch nail in my tire (6 month old tire)....I was really hoping I wouldn't' have to replace it...and Scott and his team were very accommodating, professional, and diligent. They pulled it out, patched it up, and something that could have cost me $300+ cost me only $19. They have earned not only my repeat business continually...but my trust...which is hard to do.
5/ 5stars
by  
on March 19, 2016
5/ 5stars
by  
on November 22, 2015
Had me in and out in no time. Very helpful and they answers all questions!
5/ 5stars
by  
on November 21, 2015
I was able to get my car in and out within a very reasonable time period. The staff were friendly, informative, and very helpful. I would recommend my friends and family to come in for their car care needs.
5/ 5stars
by  
on November 4, 2015
I have used the Firestone service center at Crossroads for many years and have always been very pleased with them. They are convenient and always come through for me.
5/ 5stars
by  
on September 21, 2015
Scheduled an appointment for oil change & tire rotation I bought at Firestone, everything done within a half hour, as usual very pleased with the service and care.
5/ 5stars
by  
on September 14, 2015
I was traveling from Richmond, VA to my home in Chattanooga, TN. Stopped for the evening in Roanoke. After having dinner and stopping to refuel my van, my van would not start. The next morning, I had my van towed to Firestone. They cleared out one bay and started immediately diagnosing he problem and devoted one technician to get me on the road again as soon as possible. I can't thank the team enough for the excelled service and care.
5/ 5stars
by  
on September 12, 2015
The service we received from Firestone in Roanoke VA on Hershberger road was just outstanding. Scott and Pete was very knowledgeable and helpful. Justin was very helpful letting me know if I needed new tires. Everyone one was so professional. Our technician who put our tires on was the best person who deal with big wheels named Sam and he did a great job. We were very pleased with the outstanding customer service, and we will continue to go to Firestone.
5/ 5stars
by  
on September 8, 2015
I brought in my car for a tire rotation, oil change and state inspection; the work was done well and quickly.
4/ 5stars
by  
on August 31, 2015
Went to get our new vehicle inspected and the tech and service writer were very helpful!
5/ 5stars
by  
on August 6, 2015
Service was fast and friendly as always, got my car tuned up for my trip out of town, can't say enough about their customer service
1/ 5stars
by  
on July 29, 2015
Just went in for nail n my tire got grease all over my car they scratched my wheel an put too much air n my tire which made it bubble on side wall
5/ 5stars
by  
on June 9, 2015
Customer Service and care for vehicle was very good. Explanation of problem was easy to understand.
5/ 5stars
by  
on June 6, 2015
I was very pleased how quickly they fixed my car. I had to have it towed in the night before and it was ready by 1 the next day.
5/ 5stars
by  
on April 25, 2015
The requested services were done in the time frame promised. I really appreciated that they did not try to push extra services on me.
5/ 5stars
by  
on March 7, 2015
They did a great jod on my van and I'm glad I went to Firestone then will see anytime any of my vehicle need work on.
5/ 5stars
by  
on February 28, 2015
Every time I have used firestone they have been great
5/ 5stars
by  
on February 26, 2015
I have been going to this location for over 5 years, I have tried one other Firestone location closer to my home and work, but that hasn't worked out. Scott and his team are SUPER!! I have also seen and over heard how they take care of all that come into their store.
2/ 5stars
by  
on February 10, 2015
Remind to post when next oil change is due in car window constantly. Had to purchase two new tires due to not reminding mechanic during oil change to rotate tires.4 new tires were less than 2 years old. Rotate tires is a service that I have paid for and or is under warranty. Front desk does not review services on paid contract with customer prior to services being rendered.
2/ 5stars
by  
on February 4, 2015
The Firestone Complete Auto Care store does very well with maintenance items such as new tire selections, front end alignments, etc. For more complex and detailed repairs, I go elsewhere.
5/ 5stars
by  
on February 4, 2015
I need 4 tires and I don't have the money right now. He gave me an estimate and guaranteed it for a month. I don't know of any car shop that will do that.
5/ 5stars
by  
on February 2, 2015
Even when I was living in SC I would have my car serviced at times when I was visiting old friends in Roanoke. Upon moving back to Roanoke I went back to my favorite car service center.
4/ 5stars
by  
on February 2, 2015
The work was done quickly and any problems resolved
5/ 5stars
by  
on January 27, 2015
Used them a week ago, they were fast, compleat, and efficient.
5/ 5stars
by  
on January 27, 2015
I have all of my personal vehicles serviced at the Crossroads Firestone and have done so for several years. They keep with all me needs and work me in when necessary. Staff is friendly and professional.
5/ 5stars
by  
on January 26, 2015
I have been through several managers at the crossroads location in Roanoke. I have always been well taken care of by the managers including Jeff, the new mgr. The techs are always good and I appreciate the care they give my car. Thank you!
1/ 5stars
by  
on January 25, 2015
what started out to be just a simple thing turned into alot of time and money it was the thermostat and your people put in a motor fan not the problem because they didn;'t do it the right way first i had to have it towed back to your shop and have a thermostat a water pump and a radiator, we lost 2 days of our vacation and 1500.00 in cab fair so i'm not happy with your company and i had to spend another 600.00 for a rental car. because i wasn't going to drive it back to ohio because i didn't trust it or your work. so i had to have it put on a flat bed semi truck to bring it home.so for a vacation that started to be 1000.00 thanks to your company costed us almost 5000.00 so thank you and i tell everyone NOT TO COME TO YOUR COMPANY.
1/ 5stars
by  
on January 23, 2015
I came for a free rotation to my Firestone purchased tires and was scared into buying brake pads that apparently I needed but also new rotors that later on I read on the bill was just a cosmetic fix. Further, they said I should change the serp belt because it had cracks while later I find out that it wasn't even old. This is NOT what the service man said or insinuated and it added $150 and $75 in repairs my 10 year old car did not really need and I told them I could not afford major repairs. In all, I feel taken advantage off and will not go back not recommend anyone to go to this Firestone in Roanoke, VA.
5/ 5stars
by  
on January 23, 2015
I was having an issue with my low tire pressure light and was worried one of my front tires might have been leaking. Firestone checked both front tires, didn't find a leak, checked my tire pressure and found everything ease about where it should be. I had an issue with my tire pressure sensors a couple of years ago, so they checked to make sure those were working. When they found my sensors were working they reset the computer but the light was still on. They hypothesized that it would go off after I drove it a bit and it sure did. I was kept in the loop the whole time and they didn't try to push and extra work on me. I love this Firestone and I will keep coming back.

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