4/ 5stars
by Gordon I
on April 1, 2018
Staff is knowledgeable and friendly, always willing to do what is necessary and has often offered me several solutions to choose from. Also very convenient, I work next door. I have 3 vehicles I take there. I have Firestone tires on 2, very happy with them
5/ 5stars
by Bonny L
on March 22, 2018
Customer service was top notch. Nancy at the front desk was very engaging and helpful!
5/ 5stars
by Landon W
on February 26, 2018
We had a great experience at the Southwest Firestone location in Roanoke Virginia. They were attentive to our needs and went out of their way to locate the tires that we had selected online. We set an appointment time and were promptly checked in and our car repair was made as quickly as possible. Staff was very friendly and courteous. Would definitely recommend this location and would return for any future tire or mechanical repairs to my vehicles.
5/ 5stars
by Andrew
on September 25, 2017
GREAT!!
5/ 5stars
by John s
on September 24, 2017
Great Customer experience
5/ 5stars
by Kathy
on June 30, 2017
THE best service I have ever encountered. Morgan was extremely helpful and the Technician, Allen was fast and thorough. Outstanding all around. They took such good care of me. Thank you.
5/ 5stars
by Susan I
on December 6, 2016
Fantastic experience with over the top customer support. The attendant Donald went above and beyond to find the correct tire for my car and even had an employee pick it up on his way in to work. I live 4.5 hours away and their effort allowed me to get back in time to take care of an elderly patient. So grateful.
5/ 5stars
by Robert W
on August 8, 2016
We find your employees to be honest, and their work complete and professional. Mr. Daly is usually the person who assists us and we appreciate him.
1/ 5stars
by Heidi N
on June 23, 2016
Every time we go to this Firestone, it is always an issue that requires an extra trip. Usually, they don't fix it the first time. Last time, we went to pick up a car, they told us "you said to lock the keys in the car" (which we DID NOT), then we drove all the way home, got keys, unlocked the car and the keys were NOT there. Then, they found them and hadn't locked them in the car at all. This week, we took it in for a repair, they called and said it was ready, drove there - was NOT ready. Had to leave it again, next day, drove back again to pick it up and the inside of the door was grimy and dirty where they didn't clean up after themselves. Horrible place.
5/ 5stars
by Norman H
on April 17, 2016
Very impressed with friendliness and informative as to explain the work to be done, cost and when my truck would be ready for pickup. I had ordered wheels and tires through TireBuyer online and had shipped to this Firestone store for install. They were very helpful and called me when they received to setup an appointment to install. They loaded my old wheels in the truck when I came to pickup my vehicle and were very good at explaining the work done, my warranty and free rotation and alignment checks.
5/ 5stars
by liz1419
on December 11, 2015
Speedy service. Brain is awesome! I had an alignment, tires rotated and state inspection.
5/ 5stars
by SGram
on December 10, 2015
I always receive excellent service at Firestone. The entire Staff is courteous, professional and accommodating !.
5/ 5stars
by KimB7941
on November 29, 2015
Staff was very friendly. I made an appointment with the wrong location but this one took me with no complaints.
5/ 5stars
by SPva
on November 9, 2015
These guys are so consistently awesome I'm almost afraid the store will be gone next time I drive by, vanished into the ether where all great stuff goes once I find it. They've done work on my new (to me) car, but more than just that they very kindly gave it a once-over when I reported a noise I couldn't identify and presented me with a list of service it did need and/or would need in future. That alone was extremely helpful when it came to planning my budget. I can't thank them enough.
4/ 5stars
by Heartnurse4u
on October 14, 2015
I recently had to have my water pump and thermostat replaced at a hefty cost; 3 days later my car started smoking and POURING oil to the point I had none left in the car and had to have it towed back to Firestone. As the tow driver was there we noticed a pair of pliers that were still laying under my engine! Turns out during the water pump replacement, the oil system hose got jarred or unaligned and so Firestone took care of all the costs including towing and gave me $100 back on my credit card. The manager Brian was very apologetic (as were the other guys) and personally made sure that everything was taken care of this time.. Thank you!
4/ 5stars
by Libby s
on October 13, 2015
The young man that helped me was nice - I just had to remind him that they had not applied the coupon to my bill and he quickly made the correction
4/ 5stars
by COLIVER
on September 28, 2015
I had a strange noise coming from front of my 2014 Malibu, I did not have an appointment, but they got me in within an hour or so, worked out fine I had work to do and they had wifi in lobby. Everything checked out on the front end, found out later it was a loose body part when I took to dealership. When I took car to Firestone, it was raining and hard to hear any road noise while driving. I will be back, this group always does me a good job!
5/ 5stars
by Mojoo
on September 22, 2015
Dependable service knowledge service manager fair price quality work
5/ 5stars
by bigjerry
on September 21, 2015
My vehicle developed a leak and I first brought it in to a different firestone. This other firestone took 4 hours to diagnose the problem and 3 more to complete the repair and sent me on my way. The problem wasn't fixed so I decided to come to this Firestone off electric road. They found the culprit within 10 minutes and explained everything in detail to me. Unfortunately the new part installed turned out to be faulty but they made sure to correct this problem immediately. They went above and beyond to make things right even sending a mechanic to the auto supplier to pick up the new part after the auto supplier told them the part wouldn't be delivered until the following day. I will recommend this shop to others and definitely will be back when in the area.
1/ 5stars
by loriiah
on August 25, 2015
Vary bad experience will never go back and will not recommend them to anyone
5/ 5stars
by Professor6
on August 8, 2015
I just visited the Firestone Store at 2048 Electric Road in SW Roanoke County on Saturday, 8-8-15, in the Southwest Plaza Shopping Center that also has a Food Lion. I had a tire go flat yesterday. Another repair shop claimed that they could not put a plug in the tire, that the nail in the tread was"too close to the sidewall." Brian and Brandon took care of me easily and quickly. Did not have to pay for it because the repair was covered under my Road Hazard Protection.
5/ 5stars
by keh2015
on July 25, 2015
Scott at the front desk was extremely helpful and courteous! A wonderful experience! I will continue to take all my vehicles to this store as I have for the past several years!
5/ 5stars
by Angie2015
on June 15, 2015
Made me feel very welcome and was on top of what was going on!!! Brian was amazing
5/ 5stars
by Bill A
on March 5, 2015
In and out as scheduled and discussed. Price is reasonable.
4/ 5stars
by Jricks41
on February 26, 2015
I was visiting in Roanoke and needed tires. I had gotten some there a few years back and found this store to be staffed with knowledgeable and efficient personnel.
5/ 5stars
by jesus
on February 2, 2015
Brian and Chris are so friendly. My experiences with you for the last 13 years have been filled with honesty and offers of good advice.
4/ 5stars
by Sam B
on February 2, 2015
My needed new front struts & my estimate was over $1,100.00. I declined & had the work done at another shop for $700.00. Needless to say I was disappointed at such a difference in cost for the same repair.
5/ 5stars
by Douglas
on January 25, 2015
I go here for oil changes, inspections, ANYTHING that does not require a dealer. They do great work, and let me know if they are booked and need me to make an appointment for a later date.
5/ 5stars
by BlindS6
on January 25, 2015
Unlike the other Firestone in the area which was unsatisfactory, this Firestone was competent in every way
5/ 5stars
by RonG2
on January 25, 2015
I have always received great service. We have used this Firestone location for the past 12 years for all of our cars. The staff is courteous and knowledgeable. I am especially impressed with Brian the store manager. He is excellent with customer service.
5/ 5stars
by srchipchittum
on January 24, 2015
Ready always to help repair what's wrong, report of findings during inspection of vehicle gives you options of what you can take care of yourself.
5/ 5stars
by pbruce
on January 24, 2015
Crispin and Brian were great to work with and completed my service by requested time frame. They guys at this store are great to work with, friendly and show concern when needed. I have dealt with this location for a number of years and number of cars!!!! THANKS GUYS!!!!
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