Car Tires And Services At 4480 Electric Rd: Firestone Complete Auto Care In Roanoke

Ready to come in to your local Firestone Complete Auto Care on 4480 Electric Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

4480 Electric Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #20826 Managed by James Miller

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our professional teammates can offer a 19-point inspection, at no cost to you. We'll inspect lights, suspension, the battery, and more. Additionally, we're committed to providing the best auto repair possible all at great prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or book your appointment online or by phone.

    Browse Great Discounts On Tires Today.

    Learn More About Our Different Services

    With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as painless as possible.

    Customer Reviews

    (4.7 of 5) - 72 Reviews
    5/ 5stars
    by  
    on December 5, 2018
    I love my Firestone shop. It is like going to a neighborhood mechanic because they recognize me and know my vehicle. It is better than a neighborhood shop because they are more competent than many mom-and-pop shops.
    5/ 5stars
    by  
    on August 17, 2018
    Nancy Jennings made me feel important as a customer by patiently explaining all of the different tire options they offered. She gave me as much time as I needed to make my decision on my purchase. She made sure to tell me that the store was open seven days a week if I ever needed anything, and was very appreciative and thanked me very much for choosing her store. She marked very clearly on my invoice everything I needed to do to get my rebate.Overall, Nancy made it a fantastic experience!
    5/ 5stars
    by  
    on June 10, 2018
    My family and I have always received nothing but excellent customer service when visiting this location. The team is top notch.
    5/ 5stars
    by  
    on March 29, 2018
    4/ 5stars
    on March 27, 2018
    5/ 5stars
    by  
    on March 20, 2018
    Thanks for a serial my questions; liked feedback and checking w me to be sure of what I wanted. Courteous people. Seem to feel hospitaliis still in vogue.
    5/ 5stars
    by  
    on March 1, 2018
    This is a great place to do business. Jamey and associates are most helpful, honest, and attentive to customer needs. I have been using them to service my vehicles and tires for over 20 years. I have had few complaints, but those have been quickly and honestly addressed. I have had excellent results with Firestone-branded tires as well.
    5/ 5stars
    by  
    on February 28, 2018
    Incredible experiences with this location. They have really upped their game and they know how to satisfy their customers. New loyal Firestone customer. Incredible.
    5/ 5stars
    by  
    on November 28, 2017
    5/ 5stars
    by  
    on November 13, 2017
    5/ 5stars
    by  
    on September 22, 2017
    The service and atmosphere was great. The experience was not at all bad I dropped my car off and they called told me what was going o. With my car and called when finished
    5/ 5stars
    by  
    on September 22, 2017
    5/ 5stars
    by  
    on September 13, 2017
    This Firestone is committed to getting you the best price for the things you need to keep your car running right. They have been honest and helpful every time I've used them...and because we have seven vehicles we use them alot! I recommend this Firestone above all of the others in Roanoke.
    5/ 5stars
    by  
    on June 1, 2017
    Always great service
    5/ 5stars
    by  
    on May 4, 2017
    The best advisors and technicians I ever met, they're all honest, trustworthy and friendly, I hope the company will see their hardwork and dedications.
    5/ 5stars
    by  
    on April 27, 2017
    Always great service and great attitudes from everyone in the store. Very accommodating to work within your schedule.
    5/ 5stars
    by  
    on April 7, 2017
    I never write reviews, but as a young woman with zero automotive knowledge, I have been taken advantage of from other mechanics in the past. I have come to trust firestone Tanglewood to give me an accurate report on my vehicle's needs and to give fair prices. There's no sales pitch; only once did they strongly recommend I get a service done immediately and I got a second opinion to confirm. Glad to find a trustworthy place to return to and know I'm leaving my car in good hands!
    5/ 5stars
    by  
    on March 31, 2017
    The service at this location is Awesome! From the front sales employees to the technicians working on the vehicle, they make the process smooth!
    5/ 5stars
    by  
    on March 31, 2017
    The service at this location is Awesome! From the front sales employees to the technicians working on the vehicle, they make the process smooth!
    5/ 5stars
    by  
    on January 29, 2017
    Nancy was great!!!
    5/ 5stars
    by  
    on December 8, 2016
    Larry and Nancy (Service Advisors) were GREAT--very knowledgeable, very complete with explanations.
    5/ 5stars
    by  
    on October 1, 2016
    5/ 5stars
    by  
    on August 25, 2016
    NOT JUST MY MOST RECENT VISIT, BUT EVERY VISIT AND SERVICE TO THIS FIRESTONE HAS MET AND EVEN EXCEEDED MY EXPECTATIONS. I FIND EVERY SERVICE ADVISOR TO BE EXTREMELY HONEST AND TRUSTWORTHY. IF ANY ONE OF THEM ADVISES A PARTICULAR SERVICE, THEN I DON'T FOR A SECOND HAVE ANY DOUBT OR QUESTION. THIS IS EXCEPTIONAL STANDARDS, AND SADLY, I HAVE NOT ALWAYS HAD ELSEWHERE!!!! I HAVE HAD ONE SERVICE PLACE ADVISE THAT A JOB BE DONE......AND......THEY JUST DID THIS JOB VERY, VERY RECENTLY...WHEN THEY WERE CONFRONTED, IT WAS VERY LITTLE THEY SAID!!!! I WANT TO MAKE CLEAR THAT THIS INCIDENT DID NOT (did NOT) HAPPEN AT ANY FIRESTONE :) :) SPECIAL GRATITUDE TO THE TECHNICIANS AND THEIR ATTENTION TO DETAILS AND PROFESSIONAL EXPERTISE :) I HAVE TRUSTED MY VEHICLE AND MY WALLET:) TO THIS FIRESTONE FOR MANY YEARS . AND LOOK FORWARD TO OUR CONTINUED RELATIONSHIP! SINCERE GRATITUDE TO EVERYONE THERE, DIANE ANDREWS
    3/ 5stars
    by  
    on August 13, 2016
    They gave me expectations that tire could get plugged and be ok after plugging when next day my tire went flat. I feel it was a hurry up job instead of being sure it could be plugged they threw a plug in there and was done. Not the best service this time around in my opinion.
    5/ 5stars
    by  
    on July 20, 2016
    I am always happy with this Firestone and only place I have gone with all my vehicles...All the staff have been polite and respect my time...Jamie, Zack. James, Nancy and all team are professional and will work till resolve issues...
    5/ 5stars
    by  
    on July 16, 2016
    I have used this Firestone for over 20 years. The service has always been great. Jamie, the manager, is a straight forward guy and has always been honest with me. I trust him and his staff to take care of all my families vehicles. I think they are great at helping me understand what I need, and when I need it. This has been very helpful over the years. We have owned Cadillacs, toyotas, Mercedes, Volvo, Subaru, Jeep...they have seen them all. Now my kids are customers and they get the same great treatment.
    4/ 5stars
    by  
    on June 21, 2016
    I had my vehicle towed here after it was stranded on the side of the road overheating. They were able to look at it and get it fixed by the following day. Unfortunately, the part they used wasn't compatible and my truck overheated the next day. I called them, and they towed my vehicle in and fixed it. I was without my vehicle for 4 days, but it runs great now. They were dedicated to making sure that it was repaired correctly. I appreciate the service and keeping me informed along the way.
    5/ 5stars
    by  
    on May 24, 2016
    I just ran over a large screw and dropped off van overnight...able to fix it next morning....James was pleasant and helpful as always....they know my sister and I rather well since we always being our vehicles to this Firestone at Tanglewood only...
    5/ 5stars
    by  
    on May 21, 2016
    I always go to this Firestone Location because I trust Jamey, Zack. James and Nancy to give me accurate information on my vehicle and seem to stand behind work...Travel a lot but always come back to this Firestone...Friendly and Welcome...there was a new guy up front I did not meet but he was excellent in customer service...on Friday May 20th around 1 pm...Thanks....
    4/ 5stars
    by  
    on December 21, 2015
    The service was fast, friendly and thorough. I would have liked to make an appointment but was told state safety inspections were done first come first serve. No big deal I was able to while away the time Christmas shopping.
    4/ 5stars
    by  
    on December 10, 2015
    The vehicle still pulls to the right exactly like it did before this service. I'll take it back and give them a 2nd change.
    5/ 5stars
    by  
    on November 30, 2015
    Always great service. Nancy is excellent They are accurate on time they tell you vehicle will be ready
    5/ 5stars
    by  
    on November 9, 2015
    my tires are doing real good thanks,also i got ahonest quote from this store the other store gave me a price quote that was not what i had ask for thanks for being honest with me.
    5/ 5stars
    by  
    on October 28, 2015
    I am glad I took my vehicle here for service . This is for the Tanglewood location
    5/ 5stars
    by  
    on October 21, 2015
    Ever since I moved to Roanoke 7 years ago, I've always been given exceptional service at the Tanglewood location. They're honest & committed to quality, which can be attributed to the exceptional leadership from management - Jamey Miller You Rock!
    5/ 5stars
    by  
    on October 13, 2015
    Asked the manager to estimate his price for the particular Michelin tires I wanted to install. He provided good advice and a competitive price. The work was done well and the service advisors were professional. The shop was clean and the waiting area was quiet.
    3/ 5stars
    by  
    on October 8, 2015
    They worked on my jeep grand cherokee and it runs really well now. Only downside is how much they charge
    5/ 5stars
    by  
    on September 28, 2015
    FIRESTONE AT TANGLEWOOD MALL IN ROANOKE VA. IS THE FIRST PLACE I GO TO EVERYTIME!!! I HATE TO TAKE MY VW TO THE DEALERSHIP FOR SERVICE, AND AVOID THEM IF AT ALL POSSIBLE. JAMEY, ZACH, JAMES, and NANCY ARE PROFESSIONALS WHO HAVE MY COMPLETE TRUST WITH CARING FOR MY VEHICLE. THEY EXCELL IN PROBLEM SOLVING!!! IF THEY RECOMMEND A SERVICE, THEN I KNOW WITHOUT ANY DOUBT, IT NEEDS TO BE DONE. THE TEAM PERFORMING THE ACTUAL SERVICE IS A TRUE ASSET TO FIRESTONE!! THANK YOU SO MUCH TANGLEWOOD FIRESTONE.
    5/ 5stars
    by  
    on September 21, 2015
    After a bad experience at my dealer I decided to give Firestone a try. I'm glad I did. Better, friendlier and less expensive. how do you quarrel with that?
    5/ 5stars
    by  
    on September 10, 2015
    I had to purchase 2 new tires. I expected to pay much more than I did (199.99) and both staff members I spoke with were so knowledgeable and friendly. I was pleasantly surprised with my experience!
    5/ 5stars
    by  
    on September 4, 2015
    Thank you for the fast service. I can't remember the tech's name but he was very professional and curious.
    1/ 5stars
    by  
    on August 6, 2015
    Went for alignment and new tire. Was told to replace a 2 month old Moog ball joint. Had it checked out at another shop, all the ball joints were, of course, perfect. That shop did the alignment for $35 cheaper than what I was quoted at your store. You've lost a customer for life. EDIT: In the "Nickname" field below I wrote in "Unsatisfied", and got a notification that it had already been used...further confirming my opinion of the service you've thus far provided...EDIT: "Disappointed" was also taken, as well as "Former Customer", "Let Down", "Dissatisfied"
    5/ 5stars
    by  
    on June 11, 2015
    I walked out of work at the hospital at 5pm only to discover I had a flat tire. Immediately the staff relieved my fears and assisted me in finding a towing company (Crossroads Towing) and assured me that my tire would be fixed that night. When I arrived at the location everyone greeted me and without seeing me knew exactly who I was. They treated me like family and even said they would stay over if need be to get me on the way to my house, which was an hour away. Jamie, Nancy and Dustin are my heroes!
    5/ 5stars
    by  
    on June 3, 2015
    used them over a week ago and was very pleased with the service and with their help in obtaining tires for the vehicle in question
    5/ 5stars
    by  
    on May 30, 2015
    We were in the middle of a 900-mile road trip when our rear brakes suddenly failed. We pulled into the Roanoke, VA Tanglewood location. There were no service openings left, but the manager squeezed us into the schedule, and in less than two hours we were back on the road with brand new rear brake pads, rotors, and a new caliper. Because of their busy schedule that day, we were prepared to wait the whole day for them to be able to squeeze us in. We were very pleasantly surprised with the speedy service. The service was excellent, the staff competent and qualified in diagnosing and repairing the problem. We couldn't be more pleased with the entire experience!
    5/ 5stars
    by  
    on May 23, 2015
    Made quick work of a flat. Gave me a good price on new tires when I'm ready for them. We have been getting our tires and basic service work done here for years and have been pleased every time.
    5/ 5stars
    by  
    on May 16, 2015
    I used them about a week ago and the service was great!!
    5/ 5stars
    by  
    on May 14, 2015
    Was told my tire repair would take 1.5 hours. My wait was half that time. Repair was good, personnel helpful. Overall good experience.
    4/ 5stars
    by  
    on April 23, 2015
    We have always been satisfied with the care we received there . Thanks to the staff. Betty
    5/ 5stars
    by  
    on April 22, 2015
    Good service. Willingly answed questions and discussed features.
    5/ 5stars
    by  
    on April 17, 2015
    Very satisfied. Nice people, good communication. Thank you!
    5/ 5stars
    by  
    on April 17, 2015
    They look over my car and told me things I didn't even know
    5/ 5stars
    by  
    on February 27, 2015
    each time i have been to your firestone location the service has been excellent
    5/ 5stars
    by  
    on February 27, 2015
    Used on several occassions and they were always efficient and professional.
    5/ 5stars
    by  
    on February 27, 2015
    I have been going to the same Firestone location for many years. What I have liked the most is complete honesty: telling me what I do need and what I could do but don't have to, i.e.; I seldom drive at night and did not need to change headlights.
    5/ 5stars
    by  
    on February 27, 2015
    I have been using firestone for many years and am always pleased with their service.
    5/ 5stars
    by  
    on February 25, 2015
    There was more than one issue with the vehicle and some of it was fairly involved. James went outside to the car with us and took us through each issue and offered options. I always take my vehicles to this Firestone and have never been disappointed.
    5/ 5stars
    by  
    on February 25, 2015
    I have gotten better service here, than from my dealership.
    5/ 5stars
    by  
    on February 17, 2015
    very good experience, didn't take as long as expected and fair price
    5/ 5stars
    by  
    on February 3, 2015
    Had a set of tires installed and a front end alignment last Saturday. We have been getting our tires here for several years and they have great products and as always great customer service.
    5/ 5stars
    by  
    on February 2, 2015
    good service, no problems after service is done. No problems
    3/ 5stars
    by  
    on January 27, 2015
    Jamie and James are very friendly and easy to work with. I appreciate the convenience of weekend hours and extended weeknight hours. For the most part satisfied with the overall service. However I have had to return 2 different vehicles for what I consider poor workmanship after the service was complete. Both were involving rear brakes which I would assumed they would specialize in. Not sure if the technicians are pushed for time or simply careless but this is very troubling especially when it could have been avoided.
    5/ 5stars
    by  
    on January 26, 2015
    With 4 cars, we use this store for all our tires needs, we have lifetime alignment, and have used them for our Virginia State Inspection for over 15 years. We've never had an issue or had to question them on a repair. They have always been courteous to us and if there was a possible repair, they only suggested it, no "high pressure sales pitch" for costly repairs.
    1/ 5stars
    by  
    on January 25, 2015
    Scheduled an oil change and now the vehicle is leaking oil. Will have to take it in again to get the problem solved. In addition, I presented a coupon for the oil change and was still charged full price even though the rep. assured me were given credit for the coupon. Still waiting for credit after bringing this to the attention of the service advisor.
    5/ 5stars
    by  
    on January 25, 2015
    Always helpful, friendly, knowledgeable and professional that's why we use them
    5/ 5stars
    by  
    on January 24, 2015
    Scheduled ahead for service; arrived and vehicle was in service bay within few minutes of schedule, and completed in less time than quoted. Always friendly and helpful when visiting facility.
    5/ 5stars
    by  
    on January 24, 2015
    Have found them to be knowledgeable, friendly and proficient.
    5/ 5stars
    by  
    on January 24, 2015
    We have used you for years. We have had good advice and service.
    5/ 5stars
    by  
    on January 24, 2015
    They always do such a good job. I feel safe going on trips because I know they've checked the car, and everything is good. They get it done quickly, and they're so polite. Plus the location is convenient.
    4/ 5stars
    by  
    on January 23, 2015
    Immediate attention and performed requested service promptly.
    5/ 5stars
    by  
    on January 23, 2015
    My Firestone team keeps my 4 vehicles (combined total over 550,000 miles) on the road with the best service and price. They are always available to answer my many questions and provide honest answers. I consider their work to be the best in the area. I appreciate their knowledge and genuine concern for my needs.
    5/ 5stars
    by  
    on January 23, 2015
    Jamie, James and Zack, give outstanding customer service on a regular basis. Nothing is too much for them to do, they always go the extra mile. Last week they squeezed three of my cars in for work on the same day. My son was was going back to college and at the last minute his showed me that his wiper blades were damaged; I ran over to my local Firestone at Tanglewood shopping mall and James came out and fixed them on the spot. That same day they worked on my wife's Camry and my daughters Lexus. Great service at good prices. PS: they have serviced my 5 cars for the past 15 years.

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