Firestone Complete Auto Care: Your Source For Tires And Repairs At 2105 W 15th St In Plano

Come in to your nearest Firestone Complete Auto Care at 2105 W 15th St for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

2105 W 15th St
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p

*Note Special Holiday Hours Below.

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Store #26409 Managed by Andrew Jewell

HOLIDAY HOURS

Please note our hours for Easter

  • 04/21Closed
  • Professional Auto Repair From Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our professional teammates can perform a free courtesy check. We'll inspect oil level, steering, hoses, and more. Plus, we're dedicated to offering the most consistent service on the market, at affordable prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or book your appointment online or by phone.

    Find Great Deals On Tires For Your Car.

    Learn More About Our Different Services

    With 90 years in the car care service industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

    Customer Reviews

    (4.4 of 5) - 40 Reviews
    5/ 5stars
    by  
    on February 27, 2019
    AJ gave me OUTSTANDING SERVICE!!!
    4/ 5stars
    by  
    on February 10, 2019
    Everything about this store is excellent. My only issue is the constant changeover of managers that makes me feel like a stranger every time my need for service comes up. That's not their fault as they have all been friendly and courteous; only that it is nice to feel like we are friends with those where we do business.
    5/ 5stars
    by  
    on February 6, 2019
    Terrific job especially with communication and explanations from AJ regarding the entire process.
    1/ 5stars
    by  
    on October 27, 2018
    Tech missed nails in tires even though a slow leak in one tire was why I visited. I found a nail in a different tire while watching them rotate tires. After replacing all 4 tires, truck creaked and popped when turning and backing. Noise was traced to a skid plate. They removed the plate and suggested I sell the plate or fix the issue on my own. I had to fix it on my own in my driveway.
    Responded on October 29, 2018
    Hi, David. We are sorry to hear about the negative experience during your visit to Firestone. I can understand that this is an aggravating situation and I would like to help get this matter addressed. Please email us at socialcare@bfrc.com with your contact information, a link to this review, and any further details that you would like to provide. We value your business and we look forward to your response. ^Katrina
    Firestone Complete Auto Care - Plano Management
    5/ 5stars
    by  
    on September 25, 2018
    Honest sales associate ! I know I need new back tires but I let them know upfront that I wasn't going to do this yet. They didn't try to haggle me but instead told me I didn't need to get a balance because my tires are a little rough and it wouldn't fix my issue. The rotation is all I needed and YUP! This will last until I get new tires for the winter! Thanks! You've earned my trust.
    5/ 5stars
    by  
    on May 21, 2018
    The Service Manager(Kyle Fisher) was extremely helpful in recommending the right tires for my vehicle, and the manager on duty(Korosh) was great updating me on when my vehicle was ready to be picked up and even stayed after hours to accommodate me.
    5/ 5stars
    by  
    on April 8, 2018
    5/ 5stars
    by  
    on February 4, 2018
    They're so friendly and helpful! I love this team.
    5/ 5stars
    by  
    on January 6, 2018
    I walked in this afternoon looking for a quote and spoke to Jesse Chavez. I have very limited car experience or knowledge so having someone like him who was patient with me, spoke to me honestly and didn't talk down to me (a female) made a world of difference. I received other quotes that were lower, but the service was so good and Jesse made me feel so comfortable that I went with Firestone. He was extraordinarily patient with me and explained to me in detail what I was looking for and what services they could provide. He spent time giving me different pricing options and explaining to me what I needed. He also recommended a technician that would be great for the work. The original plan was for them to keep the car until Monday but I was VERY pleasantly surprised that they were able to finish the work the same day. He then called me to tell me the car was ready but there were a few additional recommendations. As a visual person, I was struggling to understand everything he was saying over the phone so I swung by the shop to speak face to face. Jesse was again spectacular; using a picture to explain to me what services they were recommending, why, and what the consequences were if I didn't do them. This is huge to me because as a female, I feel a lot of the time, I'm getting sold stuff I don't need because I'm not mechanically inclined so understanding the why and the consequences are very important to me. Overall, he was spectacular and with this level of service, I will remain a long term customer.
    5/ 5stars
    by  
    on December 29, 2017
    After hearing about my sudden loss of a loved one and need to quickly get my car safely back on the road to tend to family matters he service writer and senior technician worked extra hard to get my car done. Even though the repairs turned out to be significantly more challenging, and additional parts were needed, the shop was committed to getting my car done. To that end, both the manager and senior tech worked until well after closing time. I got a phone call at 9:45PM that the car was getting wrapped up and when I arrived at the shop at about 10PM, the guys had my car out on the driveway, engine running and all warmed up for me. Their dedication to customer service is beyond what can be taught or trained, and these guys are a real asset. They made a real bright spot in my otherwise very dark time. Thank you, guys.
    1/ 5stars
    by  
    on November 16, 2017
    I change the oil in this place and they told me this oil has good quality, and next oil change will be after 10,000 miles. And they also told me, my oil filter need to replace. I change the filter, too. And few days ago, when I take turns, my car always has strange noise. Today this noise become very horrible, I have to drive to another place to check my car. And they told me my engine oil is run out. This makes my very mad, I always maintaining my car in Firestone, but this time is worst experience.
    5/ 5stars
    by  
    on October 8, 2017
    I'm not normally one to leave reviews but I had such a wonderful experience here, I had to make sure people were aware. I am a female graduate student who knows nothing about cars, but thankfully my father does. Every time I take my car in for servicing, I am worried about being overcharged because I am not sure what each service and part should be costing. Luckily my father is able to determine when I am being overcharged (which, quite frankly, is a lot). The guys at Firestone did not only give me reasonable estimates for the maintenance that I needed, but also applied any coupons or deals they were currently running to my invoice without me even asking for them. Along with this, the AC in their waiting room had gone out the night before my visit. Instead of me waiting in the hot waiting room, the associate at the front desk gave me a Starbuck's gift card to go across the street, have a coffee, and wait there where I would be cool and much more comfortable. I could not believe how wonderful everyone was, and when my car was finished, it ran perfectly. I wish I could give 6/5 stars for this experience, because I was so incredibly impressed with Firestone!
    5/ 5stars
    by  
    on July 3, 2017
    5/ 5stars
    by  
    on April 11, 2017
    Jason is the reason this store is my store. He is very knowledgeable and very friendly. If he leaves we're taking our business elsewhere.
    1/ 5stars
    by  
    on October 5, 2016
    Technician broke my wheel lock key, cracked a lock nug on my front passenger, broke a lock nug on my driver rear and left a loose lock nug on my driver front. Instead of letting his advisor or myself know, he went on with his day. I noticed everything the next morning after dropping my daughter off at school on my way to work as an Uber driver. Mistakes happen but the integrity of the technician to not say anything is disturbing.
    5/ 5stars
    by  
    on April 7, 2016
    Chris and David gave me Outstanding Service and now my car drives like new. I am totally happy with the alignment and performance of this location.
    4/ 5stars
    by  
    on December 17, 2015
    I had a great experience while outfitting my 4x4 with New AT tires at Firestone.
    1/ 5stars
    by  
    on November 30, 2015
    i would never recommend this shop to anybody that doesn't know about there vehicle. if there is nothing wrong with your car they will find something to charge you for.
    5/ 5stars
    by  
    on November 9, 2015
    Very quick and efficient service!! Way to go. They are always up to the mark
    5/ 5stars
    by  
    on November 7, 2015
    Thank you for the execellente service and great prices.
    5/ 5stars
    by  
    on October 9, 2015
    I was more than happy that i went to this Firestone they were extremely nice and helped me choose the best tires for my vehicle for the best price.
    5/ 5stars
    by  
    on October 5, 2015
    Been here before and returned for basic troubleshooting and maintenance related to tires, suspension and electrical. Tim, the manager was knowledgeable, very straightforward in answering questions, and explaining what was recommended, what was done, and why. He helped me plan for some future maintenance or repair I had anticipated with good information about my particular vehicle (Toyota Camry), what to keep an eye on to determine when I'd reached the point to take care of the additional area (in this instance - struts) -- and did not try to "up-sell" me on additional work. I'd made an appointment to come into the store, and they started when promised, performed the work properly, finished in a timely manner, charged a fair, reasonable price and impressed me with their knowledge and integrity.
    5/ 5stars
    by  
    on September 19, 2015
    Very trust worthy, timely repair, and genuine concern for customer satisfaction
    5/ 5stars
    by  
    on September 16, 2015
    Everything was good. I'm satisfied with the experience.
    5/ 5stars
    by  
    on September 6, 2015
    I visited the store at 15th and Custer on a recommendation by a co-worker. Was impressed with not only the prices of their tires but the genuine care and concern for my issue. They were not there just to sell me a new tire (the tire that had to be replaced was only 2 months old) but instead of just selling me a tire, they checked it first to make sure I did indeed have a non-repairable tire first. I appreciated they cared about the quality of my tire, my wallet, and my safety.
    5/ 5stars
    by  
    on September 4, 2015
    Although I thought the price was a little steep, they were the only place that offered a Lifetime Alignment and was still a good value. I was in and out in 45 minutes
    5/ 5stars
    by  
    on July 17, 2015
    They got my in and out fast and did an amazing job
    5/ 5stars
    by  
    on July 5, 2015
    I brought in my Toyota Highlander for an Alignment in June 2015 and was greeted by Clint at the counter who cordially took my information and told me that his crew would have the job done in less than an hour. He did not disappoint me, since 45 minutes later my vehicle was ready to go and after doing a quick road test, it felt and drove great. I also like to mentioned that I got to meet Daniel the mechanic who worked on my vehicle and he was very thorough and methodical on his approach to restoring my vehicle's alignment settings to those specified the manufacturer. All in all a great experience. Keep up the good work!
    5/ 5stars
    by  
    on June 28, 2015
    I had an unexpected need for a new tire and an alignment. I purchased my tire elsewhere but looked for recommendations for a reputable business where I could go without feeling like, as a single mom, I would be taken advantage of and hoodwinked out of more money than what I needed. Firestone on 15th and Custer was one of the recommendations and boy was I glad I went! Wonderful customer service on the phone before I even walked in the door! They walked me thru what I actually needed and didn't speak of anything except what I walked in there for. I will definitely be going back the next time I need work done. AND...they were done way earlier than the time they quoted! I'm very particular about customer service and Firestone has it down pat! If you're looking for a great repair shop look no further!
    5/ 5stars
    by  
    on June 17, 2015
    A positive experience with Firestone on 15th street and custer on June 10th. They brought us home when they had to keep our truck overnite. Kept us informed of what was going on and were very efficient in getting the work done ahead of time for us. very friendly employees and manager. would use them again.
    5/ 5stars
    by  
    on May 30, 2015
    As a female going in to a tire shop knowing nothing except I needed an oil change and hoping tire rotation would solve my shaky steering, I was treated respectfully and was shown by a technician where my problem was. I never once felt I was taken advantage of like I sometimes do going in to a car repair shop.
    5/ 5stars
    by  
    on February 4, 2015
    always done right the first time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    5/ 5stars
    by  
    on February 4, 2015
    Each time I am there, I receive professional and friendly service!
    5/ 5stars
    by  
    on February 3, 2015
    I AM IN THE PROCESS OF HAVING SEVERAL SERVICES DONE ON MY CAR THAT WAS SUGGESTED (AND I AGREE) BY THE MANAGER TERRELL. I HAVE COMPLETE CONFIDENCE IN WHAT IS BEING DONE AND IN THE FUTURE THAT IT WILL BE DONE RIGHT, THANKS TO THE STAFF AT TERRELL'S STORE.
    5/ 5stars
    by  
    on February 3, 2015
    I'm happy with the service I received at Firestone Auto Care in Plano. Every time I bring my cars for the service - they do excellent work. I always can trust them.
    5/ 5stars
    by  
    on February 2, 2015
    Shopped tires, got a great deal and alignment. Recommend the store, prompt service and answered all questions.
    5/ 5stars
    by  
    on January 25, 2015
    I almost hate to let people know that I like working with this store. I like a no pressure automotive store. No games, no mickey mouse tactics. And I feel comfortable sending my wife/daughters there for minor things. They are trustworthy.
    1/ 5stars
    by  
    on January 24, 2015
    Use to go here to the Plano store all the time as it was just down the street. Mgmt change and a loss of a quality tech that I was accustom to working with changed all that. Now I drive to Frisco Firestone in order to maintain the relationship with the tech and continue to receive the quality service that seems to come with the people. Stores can thrive or whither based on the staff on hand and how they handle longtime customers. I recommend the Frisco if you need service.
    2/ 5stars
    by  
    on January 24, 2015
    I stopped going to Firestone after several years because of the constant upselling. Good for basic services, always prompt and professional, but they must have a lot of pressure/incentive to upsell. On a few occasions I felt like I was outright being lied to and once when I asked to see the evidence, it was covered up. Took my business elsewhere. Should probably have done it sooner as I am very happy with my new service provider.
    5/ 5stars
    by  
    on January 23, 2015
    My wife had an issue with a tire going flat while she was driving. She went into the store on 15th & custer and talked with Terrell. He was outstanding in providing for her every need and saved me a trip. This is why I frequent this firestone location.

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