Car Tires And Services At 4700 Preston Rd: Firestone Complete Auto Care In Frisco

Welcome to Firestone Complete Auto Care at 4700 Preston Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

4700 Preston Rd
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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
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Store #591580 Managed by Andrew Baas

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our trained technicians will take a look for free with our courtesy check. We'll examine oil level, wipers, belts, and more. Additionally, we're dedicated to providing the best auto repair possible at affordable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or plan your appointment online or by calling (972) 624-7714.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.5 of 5) - 64 Reviews
5/ 5stars
by  
on January 4, 2019
Great positive experience. I felt very valued as a customer. This is a winning team from the front counter to the service department. Steve Caro provided excellent customer service, the Service supervisor called giving me status updates. This is a winning location and I will be a returning customer.
5/ 5stars
by  
on November 18, 2018
Mechanic, Adam, was absolutely great! Took extra care with my repairs and service!
5/ 5stars
by  
on October 23, 2018
Good Customer service
1/ 5stars
by  
on October 18, 2018
The reason for my visit was because the battery on my Ford Excursion was weak. I was told that they would replace the battery under warranty for $23.00 but that the reason my battery was bad was because the alternator was "phasing" and had to be replaced. The cost to replace the alternator was over $400 and they would not replace my battery under warranty unless I replaced the alternator. I decided to leave the shop and have a friend (who is a Ford mechanic) look the alternator. He told me that the alternator was working properly and just replaced my battery - saving me hundreds of dollars.
Responded on November 19, 2018
Hi Richard, thank you for reaching out to Firestone. We are sorry we missed the mark with your experience at our Frisco location and we want to help. If you could email us at socialcare@bfrc.com with your contact information, invoice number (if available) and further details of your concerns, we will escalate them to our upper management team. We look forward to your response. ^Miguel
Firestone Complete Auto Care - Frisco Management
5/ 5stars
by  
on October 5, 2018
I have been a Firestone customer for many years. I had a lifetime alignment on one of my cars for 18 years. Saved a lot of money. That is the deal of the day.
5/ 5stars
by  
on September 2, 2018
Excellent customer service with great prices as an added bonus
5/ 5stars
by  
on July 10, 2018
Great service and outstanding customer service! Very nice store
5/ 5stars
by  
on July 9, 2018
The guy that help me and my son gave us discounts so we wouldn't go over my balance on my Firestone credit card. They will always work with you to meet your needs. This last time that we were there the guy gave my son a spray bottle for his tires. My son was so happy about it. They have great customer service.
5/ 5stars
by  
on June 5, 2018
Thanks to Drew, Steve and Bubba! A Great, Excellent and Awesome experience and professional service. An extremely five star staff!!! Will return again for all of my automotive needs!!! Store# 591580, 4700 Preston Road, Frisco TX 75034-8520. 972-624-7714.
5/ 5stars
by  
on March 21, 2018
The staff at this location, specifically Andrew and Buddy, exceeded my expectations with both the quality of the repairs and personal service provided to me while I waited for my car in the lobby. I'm not super close to this location, but I will drive across town to do business with the staff at this location.
5/ 5stars
by  
on March 15, 2018
These guys are great. Very efficient team. Steve Caro awesome!
2/ 5stars
by  
on November 18, 2017
I have used this location for years, and recommended to family and friends. On my last visit I had money stolen from my vehicle during service. Will not go back.
5/ 5stars
by  
on July 31, 2017
Helpful and honest. Detailed in explanation. Offered solutions. Thank you very much.
1/ 5stars
by  
on January 14, 2017
They changed my front tires few weeks ago and two weeks ago my left tire was losing air so I brought my car to that location. They told me they're busy today which it was Saturday before last week and they put some air and the guy told me he can't see anything wrong with it from outside of it but it could be the cold weather and if I have problem with it again just bring it in and last week it happened again and this time they took of the tire and they told me that tire it's not good and because I drove with low air on it it's my fault and they charged me $60. I don't understand why I have to pay again any money to begin with when your product and service wasn't good enough.
5/ 5stars
by  
on July 9, 2016
Both Derek and Kevin are great to do business with. Helpful and considerate of client needs Making certain expectations are met and exceeded
5/ 5stars
by  
on June 19, 2016
This Firestone is one of the best I've been to! Quality service and great advisors. Go check them out!
5/ 5stars
by  
on May 31, 2016
Staff was very professional and helpful.
5/ 5stars
by  
on May 31, 2016
People were courteous and professional.
5/ 5stars
by  
on May 5, 2016
Ron was awesome, everyone is really helpful! And they are all amazing and super personable.
5/ 5stars
by  
on May 4, 2016
The staff there are very friendly and you can tell that they value your business.
5/ 5stars
by  
on November 21, 2015
William was helpful and didn't recommend unnecessary services that weren' needed. Got new tires and brakes, both of which were very needed. Am very happy with the courteous, honest abd helpful service I received.
4/ 5stars
by  
on November 6, 2015
Purchased 4 tires online and had them shipped directly to this Firestone as a prearranged installer. Tires arrived quickly, I proactively scheduled installation appointment. Pricing for installation DID differ (higher) from the prices that were preset at time of tire purchase/installation confirmed. Also purchased lifetime alignment and tire balancing from this location. Would have been 5 star if pricing was consistent and wheels were cleaned prior to delivery
5/ 5stars
by  
on November 5, 2015
Great service! Will be back to this location in the near future.
5/ 5stars
by  
on November 4, 2015
The staff at firestone was polite, professional, and punctual with their service!
5/ 5stars
by  
on October 30, 2015
Have been bringing both cars for years like they have my history
5/ 5stars
on October 17, 2015
Needed lights on my Benz. Called and got answers on the phone. Got my car in-out in 2 hours (as I was told).
5/ 5stars
by  
on October 14, 2015
I was there about a week ago and Christian was Amazing . Friendly, Attentive and Courteous..
4/ 5stars
by  
on October 14, 2015
i have my other car done in here and like the service, so bring my mini van to do the same.
5/ 5stars
by  
on October 13, 2015
Repeat oil change, maintenance, and tire customer at Frisco location. Wouldn't consider going somewhere else... even to another Firestone location. These guys are dependable, honest, knowledgeable, and professional. They give you their recommendations and your options. As a senior citizen, have never felt pressured to buy any product or service, or that I "was taken." Only complaint is waiting area is too chilly for little old me! lol I recommend them to my senior citizen groups and to my neighbors. Never have received any negative feedback from anyone who have used them. : )
5/ 5stars
by  
on September 30, 2015
While it took a while and multiple repairs, the Frisco Team made everything right by me and got the issues resolved. I left a happy customer and will be back for additional business.
5/ 5stars
by  
on September 21, 2015
From the moment I walked in Schad was very professional and courteous!!! He greeted me as I walked in and was 1000% honest!! He also told me what to expect etc.
5/ 5stars
by  
on September 21, 2015
From the moment I came in Schad was helpful and honest with me, the services performed was Great!! I was up and running the Same Day!!!!!
5/ 5stars
by  
on September 19, 2015
Brought my car in without an appointment to replace my battery. Everyone was very courteous and knowledgeable and the job was done quickly. Couldn't have asked for more.
5/ 5stars
by  
on September 17, 2015
I was in for New Tires / Oil Change. Great service!
5/ 5stars
by  
on September 16, 2015
Simple battery replacement on vehicle. Completed in a timely manner for a reasonable price.
5/ 5stars
by  
on September 7, 2015
Great service! They changed my oil so good! Mmmmmmm
5/ 5stars
by  
on August 29, 2015
Christian fixed my Jeep's overheating problem that has been going on for years. I was treated with respect and have nothing negative to say.
5/ 5stars
by  
on August 15, 2015
I feel safe driving my car knowing I took it to Firestone!
5/ 5stars
by  
on August 13, 2015
Showed up with less then an hour before close totally expecting to have to leave my vehicle. I had just left A tire business up the road that was open an hour longer who gave me that option even though they closed an hour later. Well the manager made it happen he got my vehicle in and installed 4 tires and an alignment.
4/ 5stars
by  
on August 6, 2015
Took two cars there too be looked at and needed tires and oil change, one car was good and very happy with service the second car was returned with low air pressure and had to take back next day it needed two more tires for the front I was surprised as it was not caught the first time and the slip shows all being checked out as ok I really think it was just a bad day as I have never been treated like that before.
3/ 5stars
by  
on August 6, 2015
The tech misdiagnosed the problem 3 times. This caused the head gasket to blow. Mistakes happen. They offered to buy the vehicle and were fair. I will continue to use Firestone because they did the right thing which was surprising with service as it is these days.
5/ 5stars
by  
on August 6, 2015
I couldn't have wished for better service much less expected it! These guys are TRUE professionals. I won't take my car anywhere else!!!
1/ 5stars
by  
on July 10, 2015
After multiple diagnosis/ 3 Trips and spending USD 1000+ still having the same problems
5/ 5stars
by  
on June 23, 2015
Wife dropped the vehicle off and picked it up the same day. No issues with the work. Price was inline with what was expected.
5/ 5stars
by  
on June 1, 2015
Got my tires done on Memorial day for a very reasonable price. They even had to run to another store to get the tires.
5/ 5stars
by  
on May 30, 2015
My son took his truck in for an oil change and vehicle inspection. The 2 gentlemen who helped us where efficient. Offered free tire rotation for using Firestone credit card. Always have good service at this location, work done on time.
5/ 5stars
by  
on May 28, 2015
My mother's Camry needed an oil change and alignment. It turned out that two tires were worn and needed replacement as well as air and cabin filters. Service was completed timely and the service personnel gave me additional advice about future service needs. S. Haas
5/ 5stars
by  
on May 27, 2015
Spent the time to find out what was wrong. Gave excellent customer service.
1/ 5stars
by  
on May 22, 2015
I bought my last tires from this store and had a good experience. Unfortunately, this past experience was not as great. I brought my car in to have the oil changed and tires rotated. My alignment was off a little so I had my car aligned as well. The issue was when the sales person told me that my shocks were leaking. My shocks are not leaking as I had a second and third opinion from two other shops. My car does have 95,000 miles on it and on the paperwork it says replace due to leaking/mileage. I believe they were suggesting to have the shocks replaced because of mileage... as they we're not leaking. I believe the way they presented this was unethical and deceptive. If they had told me it was due to mileage that would have been fine but instead they used other terminology in order to try to persuade me to have my shocks replaced. Take this review as you will, hopefully this will not happen to anyone else.
5/ 5stars
by  
on May 21, 2015
As usual I took my car to Firestone as they always handle it with care. They always take the utmost of care with their cars, and as mine is decently modified it is always nice to see how respectful they are when handling it. Been to this location many times and it honestly keeps getting better!
5/ 5stars
by  
on May 9, 2015
I had several things done and I was highly satisfied
5/ 5stars
by  
on May 5, 2015
I walked in and Jamie was able to beat discounts price and the Credit Card was a much better deal.
4/ 5stars
by  
on April 28, 2015
Had an Oil change and leak check done - have to go back to follow up on leak
5/ 5stars
by  
on April 23, 2015
Crew is very polite and efficient. I felt I was in good professional hands when I dropped off the car.
5/ 5stars
by  
on February 28, 2015
friendly, good service, professional, reasonable time
4/ 5stars
by  
on February 26, 2015
Take Both My Cars IN FOR the last 10 years for routine maintenance as well as tires etc.
5/ 5stars
by  
on February 4, 2015
I have been a loyal customer of Firestone for over 30 years. I have lived in Houston, Austin,Round Rock, and now Frisco. Customer service has always been consistent at all locations. My car has 205,000 miles and is still going strong because of the partnership I have with Firestone--I always get good advice from employees, never feel like I have been pressured to purchase unnecessary services. Love getting coupons online and setting appts, etc via Firestone website. Very satisfied for 30+ years!
5/ 5stars
by  
on February 4, 2015
I been going here since 2008. Great Service and great people. A lot of new faces since the last time I was there but all was good.
5/ 5stars
by  
on February 4, 2015
I got an alignment done at this location and it was the best my truck ever handled and I race mine semi-professionally. Super friendly and knowledgable. Will be going back.
5/ 5stars
by  
on February 2, 2015
Thank you for friendly professionalism and fair prices.
1/ 5stars
by  
on January 26, 2015
After leaving my car they told me your car has a head gasket problem . Almost $3000 estimate. But that wasnot the case.Store Manager issued some credit to me . I have to tow my car to another shop to fix it AND IT WASNOT THE HEAD GASKET !!!
1/ 5stars
by  
on January 26, 2015
Put wrong fluid in my trans it took a month to prove it
5/ 5stars
by  
on January 23, 2015
Had inspection done on walk-in and was in and out in 30 mins. Technicians were friendly and professional. Have had past service done here and they are always straight up and honest.
5/ 5stars
by  
on January 23, 2015
I have used the Frisco Firestone store for all of my car service needs for over two years, and I have been very impressed with the consistency and quality of their service. When assessing a repair, they are quick and thorough, and they are willing to layout all avilable options so I can stay within my budget. They always discuss the options prior to completing the work, and they are prompt and direct in communicating any additional concerns they might find. I trust them so much that I bring any used vehicles I am looking to buy to them for their opinions and approval. It can b so hard to find honest mechanics you can trust...but that is what this team is, and I will be using them for years to come!

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