Firestone Complete Auto Care: Your Source For Tires And Repairs At 4211 E University Dr In Prosper

Come in to your nearest Firestone Complete Auto Care at 4211 E University Dr for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

4211 E University Dr
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #346859 Managed by Jeff Allen

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our auto care teammates will give your car a free courtesy check. We'll check lights, wipers, belts, and more. Additionally, we're dedicated to giving you the best service possible, at unbeatable prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 29 Reviews
5/ 5stars
by  
on February 7, 2019
I have been coming to Firestone for years. I trust Jeff and he has never steered me wrong. I originally went here for tires, but now I get all my work done here: oil changes, brake jobs, and now shocks/struts. And Jeff is always very respectful to my wife if she brings one of our cars in. Some shops talk down to women, but not Jeff. And Jeff always lets me know if there is a coupon or other discount available. I highly recommend Jeff and Firestone - Prosper
2/ 5stars
by  
on January 31, 2019
Had a new automotive Interstate battery installed. After I left, I opened the hood. The protective plastic shield for the positive battery cable was left hanging. The corrosion on the cable terminals wasn't cleaned off. I was never asked or advised about the optional corrosion protection option( red liquid/felt pads). I was never advised about a current $30 Interstate battery rebate- found out about it myself online and applied/approved.
5/ 5stars
on June 17, 2018
5/ 5stars
by  
on June 17, 2018
Crossroads on hwy 380 is where I got best reliable within budget car repairs. I am exceptionally satisfied
5/ 5stars
by  
on March 15, 2018
I highly recommend this Firestone store for service. They are very professional and know their stuff! I always feel my car is in good hands at this location.
5/ 5stars
by  
on January 4, 2018
Staff was very friendly and knowledgeable of work performed
5/ 5stars
by  
on December 12, 2017
Great service from friendly staff that have good listening skills.
5/ 5stars
by  
on June 29, 2017
This is the only place we use to service our cars. The staff is always super nice, friendly, and does their best to get you in and out in a timely manner. You can tell they genuinely care about all of their customers. There are tons of other car care places near our home but you just can't beat the professional service and expertise at this location.
1/ 5stars
by  
on October 5, 2016
I have had a number of bad experiences with Firestone but have tried to overlook them because the prices for repair and maintenance such as oil changes, brake work, and alignment have been very good. The bad experiences just in the last year have included Firestone telling me I needed a new air filter the week after I installed a new air filter (Prosper, TX), selling my daughter road hazard on a tire that I told the store I did not want (now the vehicle has 3 tires without road hazard and one with) and Firestone refused to reimburse and remove the road hazard protection because my credit card was already charged (Lubbock, TX), and now the last straw. On 9/23/16 my daughter's car was dropped off (store 346859) for state inspect, oil change, and we asked to check the fuse that powers the cigar lighter ports because the power ports stopped working and asked Firestone replace the fuse if necessary (customer invoice 087876). Besides the irritation of the inordinate amount of time required for this simple work, we were told at mid-day the next day (9/24/16) that the fuse was okay and they wanted $65 plus tax (inspection service 7003186) to trace the wiring for the cigar lighters. I declined the work, came home and checked the fuse box - indeed the 20A fuse was blown, purchases fuses at Autozone, and fixed the cigar lighter ports in 5 minutes. This behavior has crossed from irritation to fraud. I have purchased lifetime alignments so unfortunately will have to visit Firestone for that service but I am done with all other vehicle and tire work with Firestone. This is not feedback asking for any contact or corrective action. This is an email notifying you that we have no trust in the honesty of your company and you have lost a long-term customer. You need not communicate with me.
5/ 5stars
by  
on May 31, 2016
Jeff, the store manager was awesome. He doesn't pressure you to spend money when you do not have to. The job was done and I was out of there. Great location and great people. The lady which worked at the front was extremely nice and friendly. Plus ,Judge Judy was on TV!
5/ 5stars
by  
on May 28, 2016
Staff was friendly & accurate in time it would take to service vehicle, shared frequent updates with us, & discussed details of invoice for services & recommendations! We always get good advice & great service here at home in Prosper!
5/ 5stars
by  
on April 17, 2016
Jeff and his team at he Prosper Firestone Complete Auto Care have always done a great job with my family's vehicles. From oil changes to tires to state inspections and recommended maintenance, Jeff and his team have always been respectful of my time and money. There is no high pressure sales pitch or condescending tone when speaking to myself or my wife. There is a straight forward and honest explanation provided for every job they do. There busiest times for service are on the weekends, but if you are able to, drop off your vehicle. The job will get done and Jeff and his team will keep you informed. And ask them a question - don't just say yes or no to a recommended service. Jeff and his team will tell you why the service is bring recommended and whether it can wait or not. And if you run into any issues, talk to Jeff. I promise he will do whatever he can to get the issue resolved.
5/ 5stars
by  
on March 23, 2016
Excellent service , competitive pricing, friendly & helpful staff, clean facility and shop. Would highly recommend this establishment for all of your automotive needs. Was there for 4 new tires - they even provided me with a itemized list of necessary upcoming repairs my vehicle would need, and when I picked my vehicle up, the wheels were cleaned and the new tires had "tire shine" on them. Just another extra touch which shows how they appreciate your business.
5/ 5stars
by  
on December 8, 2015
excellent customer service...answered all questions without hesitation...highly recommended
5/ 5stars
by  
on December 5, 2015
It was my daughter's car, she does nor live here. She has not said anything so I assume everything was done correctly
5/ 5stars
by  
on September 24, 2015
Friendly staff and fast service, I had a great experience with this location
1/ 5stars
by  
on September 11, 2015
9-11-15 vehicle inspection went bad. I have a old high mileage truck. Two young men used the side of their fist to strike my turn signals over a dozen times, apparently one was loose. when I tried to make it stop the store manager was very confrontational and informed me the truck would fail inspection due to loose turn signal and missing reflector on drivers fender, The inspector made sure to put me in the computer so I am on a time line to fix it now. I agree the turn signal and reflector may need to be addressed, but the technique and attitude are very undesirable.
5/ 5stars
by  
on September 11, 2015
we used them for the first time last week and I have to say very friendly and helpful. Would highly recommend!!
4/ 5stars
by  
on June 26, 2015
Great experience, felt very comfortable talking with service guys.
5/ 5stars
by  
on June 22, 2015
Great customer service. I had an appointment and they took care of me on time.
5/ 5stars
by  
on May 1, 2015
I am back today beacause the great service ,Bring another truco for inspection
4/ 5stars
by  
on February 26, 2015
Always there to serve my needs with a friendly welcoming face and attitude. Waiting area is very nice and comfortable.
5/ 5stars
by  
on February 8, 2015
They are always quick and always willing to offer great customer service.
4/ 5stars
by  
on February 3, 2015
Done as promised, review pricing with customer for better fit the needs
5/ 5stars
by  
on February 3, 2015
I have been using this facility for approximately 3 1/2 years. I have always been satisfied with the product, service and prices at this Firestone Store.
5/ 5stars
by  
on February 2, 2015
I had used Firestone in the past and the work was sloppy.But the Prosper Firestone brought their A- game
5/ 5stars
by  
on February 2, 2015
I have used Firestone for many years for all of my vehicles since I know my service record and maintenance updates are in their system no matter where I need service. I have used the Prosper location since that store opened and have been very pleased with their service.
1/ 5stars
by  
on January 26, 2015
Had new tires put on. Moved out of state and when I went to have the tires rotated and balanced at another Firestone, the said all the wheels were damaged. I'm a mature driver and drive on paved roads. You tell me how all the wheels can get bent.
5/ 5stars
by  
on January 23, 2015
Based on previous experience with Jeff and his team, this is my choice of location to get my car serviced/repaired.

Browse Nearby Firestone Complete Auto Care Locations

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone