Car Tires And Services At 6828 Coit Rd: Firestone Complete Auto Care In Plano

Ready to come in to your local Firestone Complete Auto Care on 6828 Coit Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

6828 Coit Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #19143 Managed by Mitchell Moore

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our auto care teammates can perform a free courtesy check. We'll check tires, steering, hoses, and more. Additionally, we're devoted to delivering the best quality service possible, at unbeatable prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or plan your appointment online or by calling (972) 905-4464.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as seamless as possible.

Customer Reviews

(4.4 of 5) - 33 Reviews
5/ 5stars
by  
on December 5, 2018
In preparation for winter and having a ride back home, I drove my 2000 Honda to Firestone, 6828 Coit Rd. on 12/04/18. Surprised and happy to again see Mr. Will and meet Mr. Jimmy My short and expected list of maintenance was input by Mr. Will who added necessary action items resulting in superior results. Mr. Will looked at previous invoices I brought to professionally analyze and recommend. I said "yes" to all. Mr. Jimmy handled payment. Both men were present upon my return to pick-up and took the time to review each description plus if I had question(s). I trust them and of course will continue Firestone. Technician 99 Andrew I also thank for the best job done per my work order. Thanks !
5/ 5stars
by  
on September 1, 2018
Mitch the store manager did a good job to resolve my problem and it fixed. He apologized about the previous 2 attempts and saw my problem as his problem. He communicated well and was very professional about the issue. Due to his customer service and professionalism, I forgot about the 2 previous attempts to resolve the problem. I'm happy to recommend Mitch and his team as listened and took a real interest in solving my issue with the car's wheel alignment.
1/ 5stars
by  
on April 1, 2018
Very rude. Would not honor online appointment time. State inspection/oil change was supposed to take 1 hour or less... It took 2.5 hours. Did not apologize or honor the on time guarantee. Would not honor my Firestone coupon. Will not come back to this chain.
4/ 5stars
by  
on February 26, 2018
Resolved an ongoing issue with shocks and control arm(s) that needed attention reasonable cost of labor; work completed timely and respectfully. Chad and Chris were professional and helpful on things to do on my vehicle in the future.
5/ 5stars
by  
on November 10, 2017
The guys there are really nice and helpful!
5/ 5stars
by  
on July 2, 2017
5/ 5stars
by  
on May 22, 2017
I had went to another firestone location before but the service didn't compare to how well I was helped at this one. Overall I was really satisfied with their service.
5/ 5stars
by  
on May 10, 2017
great, just finished survey
5/ 5stars
by  
on December 31, 2016
Gary and his guys are the BEST! Quality service - always with a great attitude and respectful of MY time. Will be back repeatedly!
4/ 5stars
on December 19, 2016
5/ 5stars
by  
on October 29, 2016
Very friendly staff. Very willing to help me understand the needs for taking care of problems with my car. Took time and didn't, Makes me feel they were rushing toget to next customer. I appreciate that as it is a quality many businesses are missing. Gransoftwo@aol.com
5/ 5stars
by  
on September 14, 2016
This Firestone store #019143 exceeds my expectations with a welcoming knowledgeable staff, explains patiently service work and future service. Makes you want to return knowing you will be valued and your auto will be taken care of by a professional Firestone Team from the service desk to the auto techs. Great Shop! Highly recommended.
5/ 5stars
by  
on September 4, 2016
The fellows at my Firestone location are just great! They explain things to me so that I could understand what was being done for my car to get it healthy again.
1/ 5stars
by  
on August 8, 2016
Delayed services, high on parts and labor charges: While other auto cares provides free installation for battery and FS charged $200. Battery retail price @$150 and FS charged $230. Will never go back again!
5/ 5stars
by  
on August 5, 2016
Drove in, explained what I thought were the problems. Asked to get those addressed, and advice on an additional item. Drove out later that evening all satisfied.
5/ 5stars
by  
on December 7, 2015
I went there for oil change last week. They found that my tail lights or the lights above that which is located around the license plate was not working and they fixed it. Thanks. They did a good job on that which save me at night. Thanks again.
5/ 5stars
by  
on December 2, 2015
Every time I go to Firestone I know I can count on them to get the job done most efficiently and effectively in a timely manner. Travis Schneider is a great customer facing representative - always keeps you engaged in a friendly yet business professional conversation. I always enjoy working with people whom I can hold a good conversation with, which makes the Firestone experience much better.
4/ 5stars
by  
on October 15, 2015
I like the way the do their work it was professional
5/ 5stars
by  
on September 27, 2015
Called first thing MON 9/14 morning to repair a leaking tire on a set of Firestone Destination tires that I bought here 54,000 miles ago. The tire had un-repairable side wall damage and I had a nail in the other rear tire. We worked out a deal on 4 new Firestone Destination tires and I was on my way in a little over an hour. The service technician suggested and then rotated out my spare with the best of the 4 removed tires. Great staff; great job; worked openly with me and I will be back for my next set of tires!
4/ 5stars
by  
on August 20, 2015
My car has a problem of indicating TPMS light, i ran to this auto care and within five minutes they diagnosed and resolved the issue for free of cost :). Nice people, nice cordiality. Thank you.
5/ 5stars
by  
on August 9, 2015
I did my car air conditioning check up and received a very good service. I am hsppy with the results.
4/ 5stars
by  
on July 6, 2015
I had a tire blow out and the service team was very pleasant and the repairs were done in a timely manner.
2/ 5stars
by  
on June 28, 2015
Last week I took my car in and the labor and parts were overpriced. I only went there because it's was Saturday and was desperate. Always twice as much as things should be
3/ 5stars
by  
on June 25, 2015
I took my car in for an oil change and they gave me the discount and took care of me quickly. The reason I didn't rate the service higher is that I feel like the "upsale" of cleaning my battery posts of $12.99 was unnecessary. I'm not sure why I agreed to it because I've had to help two people jump start their cars recently and there was no corrosion on the posts. They also tried to sell me the 50,000 service for my car even though I'm at 48,000. When I said no, they were not pushy, but I still feel like they should only recommend services that are really needed.
5/ 5stars
by  
on June 1, 2015
Will is always a friendly and helpful advisor. They find out my needs and apply helpful solutions.
5/ 5stars
by  
on May 11, 2015
We have been going to this Firestone for sixteen years and have only experienced honest, wonderful service - both for our cars and customer service. Will has especially been wonderful and has treated us like family,
5/ 5stars
by  
on April 25, 2015
I have been using their service for the last 10 years. Great people. Especially, the courtesy drop and pick is impressive.
4/ 5stars
by  
on April 17, 2015
They got me in and out as promised with a proper quote and price.
5/ 5stars
by  
on February 3, 2015
Used Firestone for decades & never had regrets. Exceptional service.
5/ 5stars
by  
on January 30, 2015
Fantastic service and always done right the first time
4/ 5stars
by  
on January 24, 2015
Will and his staff consistently deliver great service at good prices. These guys deliver on what they say they will do.
4/ 5stars
by  
on January 23, 2015
Guys did a good job. Not every location does. This one for the most part does,
5/ 5stars
by  
on January 22, 2015
We thought we needed an alignment, but the Team at Plano checked the car and quickly informed us all was OK. They didn't try to psuh us into anything else, and provided us feedback to take the car to where we bought the tires to get them balanced there as it would be no cost with our warranty. I appreciated them being honest and not trying to convince us to pay them to balance the tires.

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