Firestone Complete Auto Care: Your Source For Tires And Repairs At 2210 W Ridge Rd In Rochester

Ready to come in to your local Firestone Complete Auto Care on 2210 W Ridge Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

2210 W Ridge Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #646121 Managed by Timothy Nagel

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our auto care teammates can perform a free courtesy check. We'll check oil level, air filters, the battery, and more. Additionally, we're committed to offering the most consistent service on the market, at affordable prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Learn More About Our Different Services

With 90 years of dedicated service, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.9 of 5) - 38 Reviews
5/ 5stars
by  
on March 14, 2019
Honesty and quality. I highly value them in a service organization.
5/ 5stars
by  
on March 6, 2019
First thing on Monday morning after dropping my kid off at daycare I came out to a flat tire on my van. I was able to get to the shop on the flat. They took care of me right away. Tim the Service Advisor was very friendly and told me everything about the repairs and gave me all my options for service. I was very grateful that they got my tire replaced and I was able to get back on my way to work in about 30 minutes! Thank You!
1/ 5stars
by  
on March 1, 2019
Brought car in on Sun (02/24/19) because tire pressure light on dash was coming on. Tires were checked and I was told they were all fine. Had to bring it back today (03/01/19) because the left rear tire I'd had fixed 6 weeks ago was going flat (again!). Now told that rim's bad; it'll cost me ~$250 to fix and they won't be able to have it done until Mon (03/04/19), forcing me to cancel plans for a weekend trip. Had the problem been diagnosed properly on Sun, it couldn't been taken care of during the week. Extremely dissatisfied.
5/ 5stars
by  
on January 26, 2019
It' hard to describe my latest visit as being interesting because all my visits to Firestone, whether it be with Tim, Josh or Mike manning the desk have always been great, quick, friendly and efficient. They have never tried to pressure me into anything; always have explained what the problem was and the solutions to them; fixed my cars quickly and treated me like I was an old friend. They all deserve promotions and pay raises! But please, keep them at the current store.
5/ 5stars
by  
on January 9, 2019
Everyone goes above and beyond excellent service! I trust them and always go here.
5/ 5stars
by  
on November 30, 2018
Tim, the Manager, and the associates really go out if their way for their customers. I’ve been there twice. Once for a simple oil change, the other for a complex part replacement. Both times, they took me right at my appointment time and the wait was very short.
5/ 5stars
by  
on November 12, 2018
Josh and Tim went out of their way to help me when I forgot my lug nuts at home for my winter wheels. They are very friendly and even know many customers by first name. I will go here again
5/ 5stars
by  
on April 26, 2018
This was an emergency recheck of recently installed brake and tire system. John and Josh went out of their way to respond in a positive professional manner to correct the problem. I have been using this store for 12 years for good reasons: best staff, best service, best prices. Staff is professional, courteous, and factual when presenting repair and replacement options. Wish more merchants shared similar attributes,
5/ 5stars
by  
on April 13, 2018
Quick friendly service. Went above and beyond to help me out. Didn't try to sell me any unneeded services, which is appreciated.
5/ 5stars
by  
on March 10, 2018
You are treated with such care and consideration at this store. They do what they say they will do in the time they said they would! The Manager, Tim Nagle, is outstanding! He greets you by your name and with a smile when you walk in! Trust them always with my vehicles needs!
5/ 5stars
by  
on January 4, 2018
Great services and helpful service advisors
5/ 5stars
by  
on November 27, 2017
The staff at this store are remarkable! Always on time, friendly, and mindful of YOUR time as well. Always ready to answer your questions, and offer suggestions that pertain to your vehicle.
5/ 5stars
by  
on September 25, 2017
Rough situation with my car, Tim went above and beyond to make sure I was taken care of and did the best he could with the vehicle. Been a customer of this location for 5+ years and will continue to go there. Great staff too!
5/ 5stars
by  
on March 3, 2017
5/ 5stars
by  
on December 8, 2016
the store is keep up with up to date with repairs they let me know within a 1hr which was better then other places I went to. the only thing I didn't like was I didn't have a firestone charge card which I lost due to bankruptcy but other than that the store would tell other people to use the store
5/ 5stars
by  
on October 15, 2016
The Store Manager Tim Nagel excels in customer service!!!! He is very knowledgeable and is a people person. Tim is a great asset to your company. I send all of my friends and family to his store because I know they will get treated with honesty and compassion.
5/ 5stars
by  
on October 1, 2015
We have been using Firestone services, and specifically Tim Nagel's Firestone store for years. Tim and his service advisers are always knowledgeable and helpful about repairs and preventive maintenance. Our vehicles are not only serviced efficiently and properly, the first time, but we never have to worry about grease or oil left behind by 'messy mechanics'. The service is first rate!
5/ 5stars
by  
on August 6, 2015
Went for a inspection. I had to spend extra on the stuff that was out didnt push me to get the rest of the stuff done to my car. Will return
5/ 5stars
by  
on July 7, 2015
Have been going to these guys for a number of years for my work vehicle as well as my personal vehicle. The work has always been done right on the first trip. I needed tires on my personal car, went to them exclusively, their price was better than I found elsewhere. Will continue to come back to this great group of folks...
5/ 5stars
by  
on July 5, 2015
As soon as I entered the door I was greeted.....my appt was at 8am and they started right on time and finished in a timely manner......loved the service and hospitality! No hidden fees!
5/ 5stars
by  
on May 26, 2015
I was incredibly surprise with the prompt service & friendly staff. I called, dropped off & received my car all in one day! Cant beat that!
5/ 5stars
by  
on May 20, 2015
I used this location last week for a routine tire rotation and to have my brakes checked because my husband said I needed new rotors. The service tech advised brakes were fine and were at 50% and I was able to report to my husband that the brakes were fine and no additional work on them was needed at this time.
5/ 5stars
by  
on February 27, 2015
Had an oil change: a few other problems were found in my car, but never pressured into getting it done right away. The manager(Luis) was very thorough, friendly, and polite when explaining the problems.
5/ 5stars
by  
on February 9, 2015
wonderfull service. fast, conveinent, professional
5/ 5stars
by  
on February 6, 2015
Had an Inspection on my car a month ago! Seeing it was past due I called that day and even know they were booked solid with other cars and inspections they were able to give me a time to come have it completed!
5/ 5stars
by  
on February 3, 2015
Have used these guys awhile, never had to return for anything a 2nd time. Keep up the Good work guys.
5/ 5stars
by  
on February 3, 2015
As always I go to firestone for my automotive repairs. The customer service is consistently great and prices are fair.
5/ 5stars
by  
on February 3, 2015
I use this storwe for everthing from brakes to oil changes. Quick and helpful.
5/ 5stars
by  
on February 3, 2015
Called to see if they had a battery for my 2006 Altima and could they fit me in. Starting to have hard starts in cold weather. I could make it to their shop within a 1/2 hr. They check to see if they had the battery and had me come right in.
5/ 5stars
by  
on February 2, 2015
Great Price on (4) new Tires for my wife. New All weather tires for my Van. Quick Oil change and Fixed Check engine Light
5/ 5stars
by  
on February 2, 2015
I always go there because they do a good job and they treat me good.
5/ 5stars
by  
on January 25, 2015
I always receive excellent service when I visit the Greece N.Y. location. Tim Nagle has wonderful sales and personality skills.
5/ 5stars
by  
on January 23, 2015
the staff here is always very friendly and seem to actually care about the safety of my car and i. i always go to firestone for my vehicle repair's they have been my service place for over 25 years!, i refer all my friends and family to Tim the manager and he takes care of everything we need to have done, and more ...... my experiences with firestone are always positive with great service and a friendly staff (i will never go anywhere else) this is what keeps me coming back, i have gotten to know everyone by first names and they know who i am when i walk in and thats an awesome feeling.absolutely love this place!!!!!
5/ 5stars
by  
on January 23, 2015
Everyone there is really nice and ready to help. Every time I go there, I know what to expect and I know I will be paying a fair price for the quality of the service. They are great!
5/ 5stars
by  
on January 23, 2015
I get all my auto work done at FireStone and the service is always great. They complete the work in a timely fashion and everything is done properly.
5/ 5stars
by  
on January 22, 2015
I have been a Firestone customer for many years. If it wasn't a good value with fast friendly service I would not have been a customer this long.
5/ 5stars
by  
on January 22, 2015
I have used this shop for ALL of my auto needs for over 10 years. I would not change. They are honest, trustworthy and I know there are no unneeded repairs or services recommended or sold just to boost the "bottom line".
5/ 5stars
by  
on January 22, 2015
This team does an excellent job - they have great management, customer and technicians service! Everyone is always friendly, helpful and honest. I would not take my cars anywhere else and always refer them to my friends.

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Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

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