Firestone Complete Auto Care: Your Source For Tires And Repairs At 1891 Dewey Ave In Rochester

Ready to come in to your local Firestone Complete Auto Care on 1891 Dewey Ave? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

1891 Dewey Ave
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #646113 Managed by John Fross

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our auto care teammates will take a look for free with our courtesy check. We'll examine oil level, headlights, the battery, and more. Additionally, we're devoted to giving you the best service possible, all at reasonable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or plan your appointment online or by calling (585) 672-4172.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we work to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.6 of 5) - 36 Reviews
5/ 5stars
by  
on December 30, 2018
Great customer service and knowledgable mechanics.
5/ 5stars
by  
on December 30, 2018
Great customer service and knowledge mechanics.
5/ 5stars
by  
on November 19, 2018
Every time I need air in my tire I come here and when I really needed a tire The staff was very respectful and went beyond my needs and I truly thank them for that
5/ 5stars
by  
on August 21, 2018
These guys and gal are AWESOME!!! They just don't take your keys and give you back more problems. They ask the right questions. I have been with them for 5 yrs. I like that they know me and I am so comfortable putting my car in their knowledgeable hands. I was having some rattling noises and acceleration issues. I wanted to leave my car overnight so they can hear what I hear. The next day Rich called and gave his opinion on what may be the issue. It was nothing that I thought . He said I had a loose ring on my muffler that was just there that could be the rattling. He also found from inspecting my belt was fraying. I said ok go ahead and fix them. He didn't see anything wrong with the acceleration issue. When I picked up my car WALA the noise was gone and all was well again. Thank You guys you always treat me and my cars with HONESTY AND RESPECT!!!
5/ 5stars
by  
on August 21, 2018
I always use this location for my car service. These guys are "THE BEES KNEES". They listen to what you have to say and asked all the right questions, they don't just take your keys and give you back more problems. I like that they remember you and treat you with kindness and respect. They try to give you all the discounts they can to keep money in your pocket. I have been with them for 5 yrs since my first car. I love them and can't say it enough they are the BEST!!!
5/ 5stars
by  
on June 10, 2018
The staff at the Firestone were extremely helpful, and knowledgeable, when I needed tires changed on my 2013 BMW X3. I was on a budget and had to keep costs low will while still maintaining quality. Rich, at the Dewey Ave location, carefully listened to my needs, prepared a choice of options, and made sure I got want I needed. The staff was professional and courteous throughout.
5/ 5stars
by  
on May 2, 2018
the personals at the store were very pleasant and very helpful they deserve the raise because when I went in they had a lot of cars waiting and found time to do my car and everyone else
5/ 5stars
by  
on October 15, 2017
5/ 5stars
by  
on December 15, 2016
Very helpful
5/ 5stars
by  
on November 20, 2016
always taken care of promptly. excellent service nd a great master technician...
5/ 5stars
by  
on November 20, 2016
great group of guys at this location, always willing to help in any way possible and promptly.
5/ 5stars
by  
on October 25, 2016
Very fast and excellent services
5/ 5stars
by  
on June 24, 2016
Todd answered all my questions related and non-related to my visit appreciated that will definitely be back and recommend to all family and friends
5/ 5stars
by  
on June 14, 2016
The Firestone crew were crazy friendly and very knowledgeable about my car and it's needs! Tod help me out alot and we even discussed every from cars to family great place to do business I will definitely be back
5/ 5stars
by  
on April 19, 2016
I did so in my survey
5/ 5stars
on April 19, 2016
5/ 5stars
by  
on April 15, 2016
associates were quick and eager to assist y needs
5/ 5stars
on March 18, 2016
The problem was identified and I have been scheduled to return to fix problem. Firestone is A+ for my auto needs.
1/ 5stars
by  
on December 2, 2015
Not happy. Came in to have my truck looked at claim I had no problems with my suspension or my wheel bearings. Had to take it to the dealer to be fixed properly they found ,& fixed the problem. What a waste of time ,& money. Smdh
5/ 5stars
by  
on November 11, 2015
Warranty work completed. I love the warranties offered by Firestone and the service is always excellent and respectful. Will go out of my way to get service done here.
4/ 5stars
by  
on October 26, 2015
I needed a new tire mounted on a new rim. I brought both into the shop on a Saturday afternoon without an appointment. The new tire was mounted and balanced in 70 minutes and I was out the door. It was wonderful being able to drive without that blasted donut spare tire again.
5/ 5stars
by  
on September 25, 2015
I had them change the oil on my car on short notice...great job , good price, fast!!
5/ 5stars
by  
on September 12, 2015
I used them for an Inspection..Great front desk Attendant! Fast excellent service! Thanks
1/ 5stars
by  
on September 11, 2015
Went in for brake quote, charged over $400 which included double labor cost, still having issues, took back, same problem exists. I do not recommend doing business here!
4/ 5stars
by  
on August 6, 2015
Frank was very nice & he will be the only reason I go back there..Thanks Frank
5/ 5stars
by  
on May 22, 2015
Very gd place to bring ur car for car service & happy I do.
5/ 5stars
by  
on April 16, 2015
My service was only the installation of four new tires, but I could see that the shop is well organized and has a good manager, and the technicians competent and motivated to do a good job.
1/ 5stars
by  
on March 10, 2015
I came in for an oil change using a coupon. I asked to have the alignment checked to see if it needed adjustment. The manager asked if I noticed a problem. I said no but that I wanted to see if anything was off that might cause tire wear which is especially important since I have been unemployed for over two years. The manger said they appreciated that. However, I was charged for an alignment, but the printout showed that nothing was out of spec before the alignment was done, so nothing needed adjustment. At the time I had the work done, the shop was not busy. I was the only vehicle there for much of the time the work was being done. (Note: The mechanic was late getting to work that day. Even with that, I was surprised how quickly the work was done.)
5/ 5stars
by  
on February 26, 2015
I have had so many flat tires, and questions when pressure light comes on, they know me there. I walk in, hand them my keys and I'm out in no time. It's a very friendly, clean, and comfortable place to take my car. They are professional and I have recommended my branch to many friends and neighbors.
5/ 5stars
by  
on February 26, 2015
Bought 4 tires, good price, quick mounting and balancing.
5/ 5stars
by  
on February 2, 2015
I had an oil change/tire rotation on 2/5....the tire pressure light came on while I was driving home. I went back a few days later, and Frank checked my tires & the light was still on! (possibly because it was very cold out) I went back a second time after a few more days, & he checked again with a scope & added some air & on the way home the light went out! He was so kind & helpful to me!!
4/ 5stars
by  
on January 28, 2015
I love going to fire stone on Dewey ave in Rochester ny I take all my cars to get service there because they really go beyond what you expect from them keep up the good work guy's
5/ 5stars
by  
on January 23, 2015
Last week I called to see if I could get my oil changed and rotate my tires and get a front end alignment. They said yes to bring the car in which I did. Once there they had the car in the service bay with in 5 minutes. And all the work was done in less than an hour.
5/ 5stars
by  
on January 23, 2015
Good honest mechanics at this location they do z good job as well.
5/ 5stars
by  
on January 23, 2015
I've been a long time customer and everyone has always been very courteous and professional
5/ 5stars
by  
on January 22, 2015
The manager made sure I knew every step of the repair. The mechanic had me look under the car with him and showed me my repair as well as what may need repair in the future.

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