Firestone Complete Auto Care: Your Source For Tires And Repairs At 950 Elm Ridge Center Dr In Rochester

Come in to your nearest Firestone Complete Auto Care at 950 Elm Ridge Center Dr for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

950 Elm Ridge Center Dr
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #594989 Managed by Nicholas Ippolito

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our professional teammates can perform a free courtesy check. We'll check tires, headlights, hoses, and more. Additionally, our team believes in giving you the best service possible, all at reasonable prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or plan your appointment online or by calling (585) 286-1846.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years of automotive repair, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we work to provide exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.3 of 5) - 32 Reviews
5/ 5stars
by  
on January 13, 2019
To start off with, good or bad I pretty much never do reviews but I felt Firestone on elm ridge warrants it. I drive to and back to buffalo daily for work, so I am constantly keeping up on routine maintenance on my 2009 suv. I found this place to be the most honest and thorough. They have never tried to over sell which I like. All I can say is like everyone else I dread car issues... but they have never steered me wrong and fix the problem on the very time... this has not always been the case when I went to other places. Besides fixing and maintaining my truck in perfect fashion every time... l just can’t say enough about every single sales person who works there. The entire staff are professional and have taken the the time to personally explain what the issue is and answer every question without making you feel like you are putting them out. ( this has happened plenty, in other places) Bottomline, can’t say enough about of how satisfied I am with this particular firestone. If you are debating where to take your vehicle...don’t hesitate this is the place!
4/ 5stars
by  
on December 5, 2018
All I can say they do good job and on time thanks you
5/ 5stars
by  
on July 18, 2018
Always very respectful of my time...when I have no car I am not working so they are always quick to get me back on the road!
5/ 5stars
by  
on February 4, 2018
Firestone is my go to place to have my car and truck worked on!!
3/ 5stars
by  
on October 11, 2017
The service was reasonable; The price was o.k.; The managers were straightforward and sincere; The technicians were a bit hankey;
5/ 5stars
by  
on February 28, 2017
Brian the manager is great! Came in for a bent rim yesterday and the staff was able to fix it in under 20 minutes. Also had to get new tires and an alignment today and they did their best to save me money by letting me use coupons for both! I am very pleased with the customer service and the fact that they were not trying to get money out of me like other places. Thank you so much for the great care and professional recommendations.
5/ 5stars
by  
on November 22, 2015
Used them to install new tires I had shipped to them through Tire Buyer. Entire family uses them for nearly everything. Been using this branch for about 5-8 years. They make service recommendations for my vehicles (5) are not pushy about it. If they were, I'd never be back....... like many other places I've divorced over the years. Eric at the front desk is awesome. Don't lose him. Learn from his customer service style. I do my own work on a few of my vehicles, but when I need a lift, I've come to you for service quotes. What I don't like is that you refuse to install OEM parts on my car that I have purchased at a fraction of the cost Firestone will charge me for the part. Your national competitor will do it and then gets my business for labor. Wish Firestone would change this policy.
5/ 5stars
by  
on November 13, 2015
I was very pleased as to how fast I was taken in and the wait time was less then expecting.
5/ 5stars
by  
on November 12, 2015
I have used this location of Firestone the last few times I have had my car serviced. I especially appreciate Brian DiSanto, the store manager. He's friendly, trustworthy, answered all my questions, even if they were idiotic and didn't make me feel like a dweeb (I know nothing about cars). Auto technicians can be like doctors - I don't like to feel taken advantage of. I don't like to feel pushed to get things done unless absolutely necessary. I'll continue to use this location of Firestone.
5/ 5stars
by  
on November 5, 2015
The mechanics are well educated and skillfull very easy to understand
5/ 5stars
by  
on October 4, 2015
never a long wait, was in and out in 20 mins, used the online scheduler
1/ 5stars
by  
on October 3, 2015
They told me they would check all my fluids and itrusted they would, I knew I had no window washing fluid so that's the first thing I tried it was bone dry. The manager came out into the parking lot ands filled it. When I got home I decided to check my trasmission fluid and that was bone dry TOO. So Im not confident with you guys at all. I scheduled appointment to get my window wipers done next week but Im gonna cancel. This was my first experience with firestone and in not happy and secure.
5/ 5stars
by  
on September 7, 2015
Did my appt online picked my own day and time with no problem Service was fast and I like that they look it over and let me know of any issues
5/ 5stars
by  
on August 6, 2015
I go to them faithfully because of their employee Scott who seems to have the experience n skill in fixing cars.
5/ 5stars
by  
on June 24, 2015
I am new to the area and just bought a used car so went in for an overall maintenance check. The staff was very nice and helpful and took care of all the things the car needed in a very timely manner. Great service, would definitely recommend!
5/ 5stars
by  
on June 15, 2015
Got us in the door with very little notice and fixed our tire quickly.
3/ 5stars
by  
on June 11, 2015
I bought 4 new tires and took advantage of a summer tire promotion for my work van. Time will tell about how tires perform so far so good. Nice employees.
5/ 5stars
by  
on May 27, 2015
I am always received with a smile and a how have u been, & what can I do for u today.
5/ 5stars
by  
on February 25, 2015
A wonderful experience brought about by an efficient staff focused on professional conduct and work ethic.
5/ 5stars
by  
on February 10, 2015
Use their service all the time .about a week ago .
1/ 5stars
by  
on February 4, 2015
I use them as little as possible, reason being I have argue over the best price they are willing to give me
2/ 5stars
by  
on February 4, 2015
there was an attempt to over charge me, and unwilling to honor promise or warantee.
5/ 5stars
by  
on February 3, 2015
Walked in without an appointment and they were gracious enough to squeeze me in. Thanks!
5/ 5stars
by  
on February 2, 2015
Having someone with experience in all auto repairs
4/ 5stars
by  
on January 27, 2015
Brian always ready to to help solve this persistent problem
5/ 5stars
by  
on January 26, 2015
This shop is close to my house and provides top notch service every time I need to have something done. The staff is knowledgeable, friendly and courteous.
5/ 5stars
by  
on January 25, 2015
I am a frequent customer and have always had a positive experience at this location.
5/ 5stars
by  
on January 24, 2015
I have trusted my jeep with Brian, Mickey and his staff for 15 years. Due to their outstanding mechanics my jeep is running strong!
3/ 5stars
by  
on January 24, 2015
Friendly staff with knowledgeable mechanics just not a clean waiting area with uncomfortable benches. The front desk staff seems to have a large turnover.
1/ 5stars
by  
on January 24, 2015
I don't like to go there because every time I do, I'm told that I have 1000s of dollars worth of work that I really don't need. I know this because I get another opinion from another mechanic and all they seem to do is sell service that is not needed.
5/ 5stars
by  
on January 24, 2015
I use this firestone store all the time and will continue to do so
5/ 5stars
by  
on January 22, 2015
They always make me feel comfortable and welcome. I know I can trust their suggestions.

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