Car Tires And Services At 5309 Plank Rd: Firestone Complete Auto Care In Baton Rouge

Ready to come in to your local Firestone Complete Auto Care on 5309 Plank Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

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Store #4774 Managed by Coby Quebedeaux

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our auto care teammates will take a look for free with our courtesy check. We'll inspect tires, air filters, belts, and more. Additionally, we're committed to offering the most consistent service on the market, at unbeatable prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years in the automotive industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.1 of 5) - 30 Reviews
1/ 5stars
by  
on July 22, 2018
Went in on Saturday morning and the sales advisor tried his best to get me to leave, stating that they wouldn't have time to get to it. It was 10am, and he finally relented and said they could look at it by 3pm. Business hours are listed as 7am-7pm. I have a coolant leak from a hose on the passenger side. The advisor asked what was the problem with the air conditioner. I told him I didn't have problems with the air conditioner . He said, well how do you know there's a coolant leak? I told him because I could see it dripping and leaving a puddle on the driveway. I was told to replace my reservoir cap on the driver's side which is far away from the leak, even tho ugh h I reiterated the fluid was dripping from the passenger side. Replaced the cap with brand new one, and the truck I still leaking from the hose on the passenger side of the truck.
5/ 5stars
by  
on May 14, 2018
Everything was on time
5/ 5stars
on July 20, 2017
5/ 5stars
on July 20, 2017
5/ 5stars
by  
on June 13, 2017
After discovering that I wasn't just of need of air in my tire, I learned it was flat. I was given air at the Cortana location and told to come back to have it patched. When I did that evening they told me they were too busy, gave me more air and told me to come back another day for the tire and possibly on the weekend for the other issues or to have air added until they could fix my tire. I didnt feel comfortable driving on a flat for 2 days so I passed by the Plank location. Two hours before closing, Ricky told me to bring my car over and that they would fix everything. I was shocked but they actually fixed my tire issues, gave me an alignment and balance even though they have to stay later to finish! I'm so happy, I stopped by the Plank location and will continue to for anything else that should come up! Rickyou and the staff provided excellent customer service by explaining what they were doing to my car, being courteous and gracious enough to fit me in at the last minute rather than leave me riding on a flat!
5/ 5stars
by  
on December 20, 2016
The experience with firestone was great.
5/ 5stars
by  
on December 24, 2015
Keep up the great work love the thing you guys do .
1/ 5stars
by  
on November 25, 2015
They broke something on my truck that was working when I dropped it off, and wanted to charge me to fix it
4/ 5stars
by  
on November 10, 2015
I used the store for new tires and came back for service regarding another matter
5/ 5stars
by  
on October 23, 2015
Service was prompt and professional with a smile,I will always be a customer there and refer family and friends
5/ 5stars
by  
on October 16, 2015
I would recommend to anyone. Great prices and very friendly
5/ 5stars
by  
on October 5, 2015
Firestone, Plank Road in Baton Rouge, LA is the best that anyone can go to for auto care service. They are very professional. They know you as a person. They are prompt, focused, and very knowledgeable about what you need for your car. They are not pushy, but concerned. My bill is always reasonable. I can see a big difference in my car performance since having my tires changed. They are an awesome team that has my trust and respect.
5/ 5stars
by  
on October 3, 2015
Got tires put on my bosses truck I told him I recommend FIRESTONE
5/ 5stars
by  
on September 22, 2015
I always come here for new tires or any tire issues I have.
5/ 5stars
by  
on September 21, 2015
I needed an emergency set of tires on Sept. 3rd while in Baton Rouge. The manager went and found the tires I needed and had them immediately mounted so that I could get back on the highway. However, they forgot to change my windshield wipers that were also invoiced. Nevertheless, I was pleased with their service and would recommend them to others.
5/ 5stars
by  
on September 18, 2015
Everyone is nice and HONEST about what car repairs are most important to keep me on the road. I don't go anywhere else
5/ 5stars
by  
on September 4, 2015
Great experience, totally unexpected! Oil change by appointment, less than hour!!!
5/ 5stars
by  
on June 20, 2015
I appreciated the effort my service advisor Delvin to help me get in and out in a timely manner on such a busy day.
5/ 5stars
by  
on May 13, 2015
Every time I go, I receive great service and they are always finished in a reasonable time.
4/ 5stars
by  
on February 11, 2015
Enjoyed the service and they did the job correctly
5/ 5stars
by  
on February 5, 2015
Very satisfied with the customer service personnel. George and his staff are very knowledgeable of their profession.
5/ 5stars
by  
on February 2, 2015
I used them very recently for an oil change and was very pleased.
5/ 5stars
by  
on February 2, 2015
The service and work was professional and greatly appreciated.
3/ 5stars
by  
on February 2, 2015
stopped by my firestone dealer to check air in my tires and got surprised---showed me where the air pumping station is and told me I would have to take care of that myself-----not what a loyal custpmer wants to hear
3/ 5stars
by  
on February 2, 2015
Service was good but the additional work recommended for my vehicle was inaccurate and overpriced.
1/ 5stars
by  
on January 24, 2015
I took my son's car for an oil change. I took it at 10am and returned right before closing, the car had not been touched. It was not ready until 12 the next day. When I complained. The manager responded "all you get is an oil change"
1/ 5stars
by  
on January 24, 2015
They tired to fix my tire three times til I had enough of their bs. I had to go outside and listen for air coming out of my tire. Never will use them again.
5/ 5stars
by  
on January 24, 2015
I was at my local Firestone complete auto care store last week for a scheduled repair of my windshield washer pump. It took approximately two hours. Fast, friendly and first-rate service, all of which I appreciate and am never disappointed :)
1/ 5stars
by  
on January 23, 2015
The New person you have in the store now is not very people friendly. I wish that they had the other man back there. Customer service has really went down. You cant' have a bad and unfriendly attitude and work with the public and I really don't comment on things like this but I am glad that you contacted me. The store I am talking about is plank road. The other manager helped you... The new guy didn't even want to check my tires out. I am sorry that I got the card now. But, will will be paying it off and canceling my card.
4/ 5stars
by  
on January 23, 2015
I have been visiting this location for several years and they have been courteous, friendly and professional. They work fast also.

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