Firestone Complete Auto Care: Your Source For Tires And Repairs At 8202 Lake Underhill Rd In Orlando

Ready to come in to your local Firestone Complete Auto Care on 8202 Lake Underhill Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

8202 Lake Underhill Rd
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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #20850 Managed by Christopher Pinches

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If you think your car could have a problem, our professional teammates can offer a 19-point inspection, at no cost to you. We'll examine lights, suspension, belts, and more. Plus, our team believes in offering the most consistent service on the market, all at reasonable prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, we've seen just about every car problem out there. At Firestone Complete Auto Care, we work to provide outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 44 Reviews
5/ 5stars
by  
on December 16, 2018
Great service provided by Salvador and mechanic Jose highly recomend
4/ 5stars
by  
on November 21, 2018
5/ 5stars
by  
on August 9, 2018
I have used Firestone the past few years for standard maintenance and purchased sets of tires a few times. The personnel working there have always been courteous and very thorough during their servicing of my vehicles. I actually purchase Michelin tires this last visit for my classic sports car and saved over $100.00 dollars . The added car care maintenance is a great service. too. I would advise anyone to go to Firestone for their vehicle repairs and tires. Great customer service !
1/ 5stars
by  
on July 30, 2018
Services was Bad
2/ 5stars
by  
on July 15, 2018
Not happy with service had to go back to are location for a problem 3 time for tires not happy sorry I have done their survey before good one and bad no one calls sorry
5/ 5stars
by  
on April 7, 2018
Had an oil change and tire rotation done here. Service advisor was very professional, took the time to explain the breakdown of all the charges and estimates for future work. There was no charge for the tire rotation, and the entire service was completed 30 minutes BEFORE their estimated time!
5/ 5stars
by  
on November 19, 2017
I Always get professional service and care. Highly recommend!
1/ 5stars
by  
on November 7, 2017
They were unable to complete the requested service due to vehicle modifications. That's fine, but they said nothing of this before completing less than half the alignment despite having been made clearly aware of modifications. They also still charged the full amount. For years this place was ok, not great, and they've chosen to decline rather than utilize the many opportunities to improve. Not surprised.
5/ 5stars
by  
on October 19, 2017
Had a great experience with the entire crew, was professional and very knowledgeable and understood my concerns and took care of them.
1/ 5stars
by  
on September 25, 2017
I known I was taken advantage of and way over charged for the work they preformed. I would never recommend this company to any one.
5/ 5stars
by  
on July 27, 2017
Having a vehicle needing repairs is a stressful situation. The staff makes it less stressful because they kept me informed and respected my time.
5/ 5stars
by  
on July 1, 2017
The customer service is great. I would recommend others to this facility for vehicle service . Thank you Melina (Manager), Matt and Jason. Sincerely, Gary
5/ 5stars
by  
on June 28, 2017
Previously had a bad experience with this branch and was impressed with the total change of the operation from front desk to technicians. Friendly and efficient like a breath of fresh air has blown in congratulations Rio.
5/ 5stars
by  
on June 24, 2017
I thought I needed new brakes and was very concerned as a woman that I would be paying for something I didn't need. From the time I walked in the door to the time I left., Melina, Matt and my Technician were so welcoming and knowlageble about my car needs. They drove my car, then took apart every wheel to check every working part of my brakes. Then I got safety glasses and they took me and showed me every part they had checked on my car. Guess What? They told me I didn't need brakes!!!! They were in good shape and safe to drive!!! I fully expected to hear different and was sure I was going to pay a lot of money!! Their customer service and honesty Is something you rarely see these days. It did not cost me anything for them to check my brakes ! I will definately be using this Firestone lo action for ALL my car care needs !!! Thank you@
5/ 5stars
by  
on January 18, 2017
All of the employees are polite, knowledgeable, and professional. They have always taken care of my 2006 Cobalt SS with all it has been through. The warranties are great and they are always honored. They want to get the cars fixed and running just as much as the owner, and they have always worked with me to get the best deal on what needs to be done. I have had my problematic 10 year old car here over 20 times and never once had a single issue with the quality of their work. I definitely will continue to come here with my next vehicle, and I do recommend this location for great service.
2/ 5stars
by  
on August 10, 2016
I just recently went in for an oil change. When the employee who was helping me with the paper work, Matt, I made sure to tell him before I handed him the keys to PLEASE BE CAREFUL with the key remote because it was already a little lose. He didn't seem to care and then just continued to talk to his co worker about partying at a club the night before. He stated that he "didn't know how he made to work that morning" and how hung over he was. That's not something you need to be talking about infront of your customers specially while you're trying to help them. Later when I came to pick up my car, I realized that my key remote was COMPLETELY CRACKED! Obviously Matt was too busy talking about his night out than to relay the message to everyone else working on my car. I'm extremely upset about it because I made sure to let him know about it before I even handed him the keys!
5/ 5stars
by  
on July 20, 2016
Great service and very qualified and honest technicians
5/ 5stars
by  
on June 5, 2016
The manager named Bobby and Mr. Cuevas where great people and best of all better price than another store. Would recommend to anyone just call them up and talk to them and explain your needs...
5/ 5stars
by  
on May 27, 2016
Matt and his team provided great customer service in a very timely matter.
5/ 5stars
by  
on April 21, 2016
the person who took care of me was very nice and gave a great deal on my new tires and oil change
1/ 5stars
by  
on March 11, 2016
Terrible experience!!!
5/ 5stars
by  
on December 15, 2015
Overall the staff is very attentive,professional and courteous, excellent customer service
5/ 5stars
by  
on December 11, 2015
I brought my car in for a tune-up since I was coming up on the 100k mile mark, and I knew there was a lot to be done to it. I got a full inspection and a prioritized list of everything that needed to be done. Bobby is amazing!!! He always helps me out and I trust him to take care of me and my car. I have never once been taken advantage of by this place, and they always explain everything to me (I don't know much about cars). I always feel comfortable that they will do a great job, and have never been disappointed. LOVE IT!
5/ 5stars
by  
on December 10, 2015
There was a problem with one of the parts in my car and they went all out to fix it.
5/ 5stars
by  
on November 21, 2015
When I need to have my jeep serviced, I always go to this Firestone location. They are always hustling to get me in and out, quickly as possible. The guys at the desk are simply the best. They treat each guest with respect and take the time to explain things clearly, in terms that are easy to comprehend.
5/ 5stars
by  
on November 13, 2015
Matt and Chris C have the best customer service skills I've ever seen. They'll go out of their way to explain to you what's wrong with your car and why. Being someone who doesn't know a lot about cars, it really meant a lot to me.
5/ 5stars
by  
on October 26, 2015
I have been going to this location in Lake Underhill for years and have never been disappointed. My car is ten years old and these technicians keep it working like new. Do not need a new car!!
4/ 5stars
by  
on October 25, 2015
Good, quality service on a very busy Saturday! I have been taking my vehicles to this location since 1997, and will continue to do so.
5/ 5stars
by  
on October 9, 2015
I am always happy with the service and friendly staff they do a great job and are very helpful
5/ 5stars
by  
on October 6, 2015
Mathew is the most amazingly kind, extremely helpful, and incredibly generous guy that I have ever met in my life! ... I was NOT just rushing throgh the survey by giving him all 10's. Every single one of those 10's were absolutely well deserved and I would've even given him all 20's if the scores went that high! Thank you Matthew so much for your absolutely fantastic and quick service and for all your hard work. I cant possibly imagine recommending anyone better than you to anybody who visits that shop!
5/ 5stars
by  
on September 22, 2015
GOOD SERVICE KINDLY SEND MY GOLD MEMBER SHIP CARD AND NO. SEND COUPONS FOR OIL CHANGE,TYRES SERVICE
5/ 5stars
by  
on September 20, 2015
I was in Orlando for a concert and my vehicle started smoking when I was about to leave. We only take our vehicles to our mechanic however we live in Riviera beach Florida about 200 miles away. My brother took us to Firestone only 5 min from his house. The gentleman who wrote it up and the mechanic who stopped what he was doing to look at the vehicle were OUTSTANDING, HONEST AND PROMPT. My car was ready before 5pm that day. WAY TO GO FIRESTONE YOUR WORKERS ARE WINNERS.
5/ 5stars
by  
on August 24, 2015
I've been to multiple Firestone locations over the past 10 years and the Lake Underhill-Orlando location is by far the best one. Every worker that helps me is friendly and I never feel rushed or inconvenienced. I purposely make the drive to this location because of the trustworthy workers.
5/ 5stars
by  
on August 20, 2015
Bobby @ the 8202 Lake Underhill Rd location in Orlando Fl is the best!!!!! Just when I am about to be done with this company for life, he saves the day. Having my car serviced did not start of so good but it ended great. He addressed my issue promptly and corrected and also serviced my car in a timely manner. He was very professional and pleasent as well. He reminded me that this is the reason why I have been doing business with your company for over 10 years. He is simply FANTASTIC and I am thankful for all his help and will continue to do my business with Firestone
5/ 5stars
by  
on August 6, 2015
I got new tires there a week or so ago. So far so good!
5/ 5stars
by  
on July 2, 2015
I recently purchased a used car and it needed a little bit of work. Matt from the Firestone on Lake Underhill was great and very helpful, he worked with me on getting me the best price and did not try and sell me on services I didn't need. I highly recommend this shop to anyone looking for great service.
5/ 5stars
by  
on June 21, 2015
I have had several things done to my vehicle at the Chickasaw and Lake Underhill location, and have been satisfied each time. These individuals work hard and truly care about your situation.
3/ 5stars
by  
on May 4, 2015
Remove a nail out my tire and like I said before the cashier was super nice n professional but the guy who did the service on my car were smoking, on their cell phones,chatting very unprofessional.
5/ 5stars
by  
on April 25, 2015
I have recently switched my service to this location and I must say Billy and his ENTIRE team is amazing. They define a culture of excellence
5/ 5stars
by  
on April 13, 2015
I have been going to this particular Firestone for almost 2 years. I appreciate everything about this place! The staff is amazing, accommodating and are willing to talk/walk you through each process. When I go there I feel like they want the best for me and safety is there #1 goal. Of course this is a business, but being so people oriented makes it easy to be a repeat customer and I gladly recommend this place to anyone in Orlando. Ladies- this is a no-intimidation zone! Feel free to come and know that the staff will work with you to get what you NEED done to your vehicle.
5/ 5stars
by  
on February 27, 2015
Awesome. 4 tires n alignment less than 1 hr. Price was great
5/ 5stars
by  
on February 3, 2015
Always get great service there and the guys are all great
5/ 5stars
by  
on January 25, 2015
I am a regular customer and the team treats me like family. They take care of my car as if it were their own.
4/ 5stars
by  
on January 25, 2015
This was my second trip for service in 2 months with the same vehicle. On both visits, I was informed that my estimated wait time would be 3 or 4 hours. The actual wait time turned out to be over 6 hours on each visit. The employees are friendly and professional and they took the time to explain the problems and answered my concerns. I would highly recommend their service; however, just remember to add about an hour to their estimated repair time.

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