Car Tires And Services At 10761 E Colonial Dr: Firestone Complete Auto Care In Union Park

Welcome to Firestone Complete Auto Care at 10761 E Colonial Dr! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

10761 E Colonial Dr
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #23167 Managed by Paul Kellis

HOLIDAY HOURS

Please note our hours for Easter

  • 04/21Closed
  • Professional Auto Repair From Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If something about your car seems off, our professional teammates will take a look for free with our courtesy check. We'll check tires, air filters, the battery, and more. Plus, we're committed to providing the best auto repair possible all at reasonable prices and quick turnaround times. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or book your appointment online or by phone.

    Find Great Deals On Tires For Your Car.

    Learn More About Our Different Services

    With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we work to provide exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

    Customer Reviews

    (4.1 of 5) - 47 Reviews
    5/ 5stars
    by  
    on March 4, 2019
    Jeffrey was very clear with the issues of my car. He took his time to explain everything to us and made us feel comfortable. Thank you
    5/ 5stars
    by  
    on December 23, 2018
    Great experience! They took my vehicle and serviced it in a timely manner. Had a issue when I left after the service, I brought it back to them and they fixed the issue and the car is running great! Would recommend for your service needs on any vehicle. Paul, Rafael, Paulo all were great guys there at the shop!
    5/ 5stars
    by  
    on August 12, 2018
    Great customer service and professionalism
    1/ 5stars
    by  
    on July 30, 2018
    Very dissatisfied with my service, my tire not an year old yet an the ride is bubbly bad .
    5/ 5stars
    by  
    on July 6, 2018
    I felt very secure in sending my daughter to have her tires check and repair, the professional treatment was the same or better for my daughter. She felt safe with the Firestone family. Thank you
    1/ 5stars
    by  
    on May 14, 2018
    The GM (JIM) is a thief, it was suggested to change a couple of parts in my car and the GM made it seems as it was required. I believe the GM and trusted him and consequently made me spend around $600 f0r only suggested parts and not required parts. The new GM is a thief and will lie to you to make money for his store. I do not recommend this location. Jim also made me seems as he included the alignment but when I saw the invoice it was charged. DO NOT GO TO THIS LOCATION!!! KEEP YOUR MONEY!!
    5/ 5stars
    by  
    on January 25, 2018
    Great.. Most recommended
    5/ 5stars
    by  
    on February 13, 2017
    This location has really exceeded my expectations. Under the new management of Jay, I think the sky is the limit for this team of young men and how far they will go to get every vehicle and customer satisfied. I can't thank them enough for their knowledge and their awesomeness!!
    5/ 5stars
    on January 19, 2017
    I get every single one of my oil changes done at this specific Firestone as well as many other services and I always leave 100% satisfied. Geraldy Charles is their finest technician! Always gets the work needing to be done with a sense of urgency!
    5/ 5stars
    by  
    on November 30, 2016
    5/ 5stars
    by  
    on September 13, 2016
    Well, thanks for your help.
    5/ 5stars
    by  
    on August 26, 2016
    The manager, Gene Johnson, was courteous, professional, helpful and engaging. He fully explained any issue, answering questions competently and patiently. The technicians were thorough and competent. Ride provided while car was being serviced due to length of time for repairs. GREAT CUSTOMER SERVICE! Highly recommend. A friend recommended them and I heartedly agree.
    5/ 5stars
    by  
    on April 17, 2016
    The staff was very friendly. Prices are incredible and resonable. Werent there to be ripped off they actually helped me save money which i loved the most. I would definitely refer anyone or everyone there.
    5/ 5stars
    by  
    on April 8, 2016
    Great service ,good technician,manager George fix the issue without question
    5/ 5stars
    by  
    on November 22, 2015
    Great service the manager on duty made sure i was taken care of. The wait was not long and treated like a customer.
    2/ 5stars
    by  
    on November 8, 2015
    I whent for oil change and whait for more tha 2 hour its a long whait for oil change
    5/ 5stars
    by  
    on November 8, 2015
    Excellent service, easy to understand, will go back again,
    5/ 5stars
    by  
    on October 28, 2015
    Great service when I was in a crisis with a flat tire.
    5/ 5stars
    by  
    on October 19, 2015
    I had oil change and tires rotated. Also had an inspection. Great customer service. Great job!
    2/ 5stars
    by  
    on October 13, 2015
    The customer service was horrible , they did not go over my recommendation e/ me . didn't not rotate my tires like they did on Lake Under hill . Also had an appointment & it still took them 2 hours & 30 min to do a oil change
    5/ 5stars
    by  
    on August 7, 2015
    I was very pleased with there service, they was very professional
    1/ 5stars
    by  
    on August 6, 2015
    I brought in an Audi and was told I needed a special tool that I had to bring in myself to complete the alignment. I called Audi and spoke with a mechanic at the dealership and he stated that no such tool exists, they simply just did not know how to do it. This was after waiting five hours on tires to get there and then the alignment was not done properly.
    5/ 5stars
    by  
    on August 6, 2015
    Tires changed, great price. They help get you the best deal available
    5/ 5stars
    by  
    on July 31, 2015
    I was able to schedule an appointment for the same day, last Wednesday @5:00pm, took my 2009 Nissan Altima to the Union Park Auto Care for service; Oil change, Brake inspection, Tire rotation and balancing... was back on the road in a short time...Thank you Alex & Tyler and the rest of the TEAM!
    1/ 5stars
    by  
    on July 5, 2015
    Every time I go there's a long waiting time and there always seems to be an excuse for everything when it comes to fixing something
    2/ 5stars
    by  
    on June 19, 2015
    I have been going here for about 7 years now and recently they have bee taking on average 2.5 hours for an oil even with an appointment. I didn't even have time to do the alignment. I don't have time to waste like this. I will stop going here for anything.
    5/ 5stars
    by  
    on May 31, 2015
    I was there over a week ago and the service was great.
    5/ 5stars
    by  
    on May 14, 2015
    I was in need of an oil change for a good price, done by professional mechanics who would take car of my car as well as they did me... That is EXACTLY the type of experience I had when I took my car to Firestone. The job was finished in a timely manner and the customer service was great. It was so good I went back when I need my spark plugs changed the next day. The experience was even better! They had my car in and out in under an hour; running much better I might add. Over all excellent experience; I would recommend it to anyone!
    5/ 5stars
    by  
    on May 3, 2015
    Had my wheel hubs replaced at Firestone in Rockwall, TX. ABS light came on after moving to Florida. Took my van to here and Matt was a great help. Got my van in right away, diagnosed the issue, and repaired under warranty the same day. Definitely my Firestone of choice since moving to the area.
    2/ 5stars
    by  
    on February 28, 2015
    they do not put the tire tapa bocina correctley and lost 2 of them driving, on the high way,
    2/ 5stars
    by  
    on February 27, 2015
    Oil was changed over a month ago. Started noticing oil spots on driveway. Investigated under truck to see where it was coming from. I first thought perhaps a gasket went bad or dent in the drain pan. Cleaned up oil drip from drain plug. Tightened drain plug with wrench & problem fixed! Apparently drain plug seemed put on only hand tight. I got lucky plug didn't come off during highway driving else that would have been one damaged engine!!
    5/ 5stars
    by  
    on February 26, 2015
    Rick has always went above and beyond in regards to customer service. One incident with my car went past the time I was told it would be repaired and he rented me a car.
    5/ 5stars
    by  
    on February 6, 2015
    Got exactly what I wanted completed in a professional manner on time.
    4/ 5stars
    by  
    on February 5, 2015
    service was great, they always do a well job. I will go back. thanks for there help
    5/ 5stars
    by  
    on February 4, 2015
    I purchased 4 new tires for my vehicle in September 2014 and was very satisfied with the service. We were the last vehicle before they closed on a weekend and did not have an appointment but they still got us in and out quickly but not rushed. I had a price quote done online and the tire size I was quoted for was not available at the store, and the nearest store was too far for me and inconvenient yet I was given comparable tires for the same price. I was very satisfied with my visit and will definitely be returning.
    5/ 5stars
    by  
    on February 4, 2015
    Rick knows what it takes to fix it right way... I will recommend
    5/ 5stars
    by  
    on February 4, 2015
    Routine Oil Change,Balance & Alignment,plus Road Hazard repair.Thanks Rick.
    1/ 5stars
    by  
    on February 3, 2015
    There have been multiple times when I have gone to this firestone and had work done, and had my car be in worst condition after I left. I will never go back to this place.
    2/ 5stars
    by  
    on February 3, 2015
    I had been visiting this location for a span of two years, while completing my undergraduates degree, and the customer service was great; depending on who's assisting you. They can sometimes be so swamped with work that the quality of work is a bit downgraded and tends to feel like they're rushing you out. My worst experience was when I had a battery replaced, after the battery was replace my fuel and temperature gauge was inactive and I was told I would have to wait because the part had to be ordered and the wait would be one month. I was told I would be contacted. Well it's been 4 months now and I still haven't heard a thing. Now I am in Miami, FL and have no choice but to accept my conditions. I also had my brakes done and now they squeak. Those were my only bad experiences, and they came late in my relationship with this location; they very good with informing you with what is wrong with the vehicle and will try to save you money.
    5/ 5stars
    by  
    on February 2, 2015
    Used them I believe in November 2014. They wetr GREAT....Already called to comment on the service.
    5/ 5stars
    by  
    on January 27, 2015
    Great overall, everyone was friendly and helpful. T
    5/ 5stars
    by  
    on January 26, 2015
    Regular oil changes, tire rotations, and routine care all done here.
    5/ 5stars
    by  
    on January 25, 2015
    They explain everything and they were very polite.
    5/ 5stars
    by  
    on January 24, 2015
    I have used them for the past years I am extremely satisfied.
    5/ 5stars
    by  
    on January 23, 2015
    Trust is hard to find when it comes to getting your car serviced. I can give the Union Park Firestone the highest recommendation. They recently worked on my Towncar and they ran into some extra problems that I thought for sure was going to leave me with that feeling of being a victim. To my surprise, not only did they stand behind their work but went beyond that. Trust can be found at the Union Park Firestone.
    3/ 5stars
    by  
    on January 22, 2015
    Had an issue with a tire that was purchased at firestone - it was leaking. After having it checked by staff they found a nail in it. Pro - quick review and diagnostic, courtious staff, and reasonable price to repair. Cons - had purchased the tire warranty and this wasn't covered as it fell outside the range of what they repair. I assumed any tire issue would be corrected. Overall nice job.
    5/ 5stars
    by  
    on January 22, 2015
    Firestone staff has provided top notch quality service for my car. In addition, senior management along with the rest of the crew have been very courteous to me and have finished all automotive work in timely manner. Firestone represents true automotive professionalism at its finest!

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