Car Repairs And Tires At 854 Lee Rd From Your Orlando Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 854 Lee Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #18430 Managed by Giovanni Colon

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our auto care teammates will give your car a free courtesy check. We'll examine lights, wipers, belts, and more. Additionally, we're committed to providing the best auto repair possible all at great prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Stop by today or book your appointment online or by phone.

Browse Great Discounts On Tires Today.

Learn More About Our Different Services

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair will be done right. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(3.9 of 5) - 22 Reviews
1/ 5stars
by  
on August 20, 2018
Service advisors were extremely knowledgeable and helpful. When major issue of damage to my vehicle was found they handled it quickly. The workmanship of the tech was extremely poor. When confronted with the damage he lied about it and claimed he didn’t do it when it was apparent that he caused the damage. After we left the store and got about 5 minutes down the road we had extremely bad vibration and shaking in the front end when we hit 30 mph. We had to turnaround and return to the store for the problem to be addressed. The wheel needed to be rebalanced due to it not being balanced correctly the first time.
1/ 5stars
by  
on August 8, 2018
Crystal was completely unprofessional! She literally stood in the middle of the store screaming and arguing back and forth with me about MY vehicle and where I had work done on it. I will NEVER do business with this store and wouldn’t recommend anyone else subject themselves to the abuse I received!
5/ 5stars
by  
on August 7, 2018
Great customer service, and they got us in and out before the next day was up!
5/ 5stars
by  
on July 19, 2018
Great never have a issue. So far
5/ 5stars
by  
on June 3, 2018
Location on Lee Rd was great. Both the Sales Advisor and Mechanic took the time to break down payments and services and also helped me plan my services and finances in advanced to stay coming back to the location. Was a rare interaction to see the two want me to stay as a customer instead on trying to over sell me on products and services.
1/ 5stars
by  
on February 5, 2018
They are incompetent. They aren't real mechanics, just folks who fix cars according to codes. The first time I went a year ago, they fixed my car. After I left their shop, my car was making noises it's NEVER MADE BEFORE. I took the car back immediately and they determined that something else was wrong. More money out of pocket. Fast forward to this year? They claim that I had THE SAME PROBLEM AGAIN. However, that was NOT my reason for getting it serviced. Apparently whatever they did last year didn't work. They tried to charge me $356.00. I informed them that they had just fixed my serpentine belt 10 months ago. She discovered it was STILL under warranty. So allegedly they redid it again. Lol who needs a serpentine belt after 10 months? Those things are SUPPOSED TO LAST FOR YEARS if done properly. Wow. She was going to charge me for something that was still under warranty. Thank goodness I remembered what was already done on my car. My end quote was $7,500 from them. They said I need a new engine simply because they can't fix the problem. I don't need a new engine, I need a good mechanic. It's just motor mounts.
5/ 5stars
by  
on July 28, 2017
Josh, Mark and the master technician are awesome. Great customer service!
5/ 5stars
by  
on July 22, 2017
This location of Firestone's is the one I have frequented for years. I am always treated with respect. I trust the service reps. and the technicians here. They have been here a long time which leads me to believe they are treated well and are competent with the work they do. They go the extra mile whenever I have questions and always offer coupons for the services I am receiving when applicable.
5/ 5stars
by  
on February 17, 2017
Quick and painless :)
5/ 5stars
by  
on February 6, 2017
Crystal was great! I got the car repaired on a Sunday! They did a great job and they didn't try to sell me things I didn't need.
5/ 5stars
by  
on May 20, 2016
They put the customer 1st and they do everything to satisfy everyone who walks through the door. I like how they keep you inform concern the work on your car. If the car broke down today I would return to them.
1/ 5stars
on March 19, 2016
Lied to multiple times. Had brakes fixed a little over a year ago at the same location, and now they are bad again. Was told that they only last for 20K miles then the story was changed to 40K miles. Could not change the oil because of a "very loud ticking sound" coming from the engine. It took over 30 minutes for someone to come back just to tell me that. I did not hear any "ticking" or "knocking". Was told that engine light would not necessarily come on. I had my engine light come on because of a gas cap. I believe that it would come on because of an engine problem. Had oil change today at different store with no problem. No mention of engine knocking. The tech that did the oil change today explained to me that the oil filter was on too tight which could have blown a gasket. A lugnut on one of the tires was stripped and cannot be removed without breaking it. Eric Sharpe is the service manager who told me these lies.
3/ 5stars
by  
on December 22, 2015
Small nail was on top of tire, but apparently out of range for repair. Was told the nail didn't even penetrate to the inside, but tire would need to be replaced. They suggested cleaning the corrosion off the battery terminals. I asked what would service include? They told me that they would remove the cables, clean and apply a special lubricant to discourage corrosion. However, battery cables were never disconnected, as my radio presets and time did not need to be adjusted. I could have done the cleaning myself, since they didn't remove the cables.
5/ 5stars
by  
on October 25, 2015
They are great customer service, great prices overall good service
4/ 5stars
by  
on October 16, 2015
I've been using Firestone for the upkeep of my car since it's warranty expired as I find the services to be much less than dealership maintenance prices and honestly, Firestone reps tend to be more honest in their assessments on what actually needs done. On my most recent visit I was advised I needed new rear rotors and break pads. My only negative experience with this is that I had to have the rep look up that I had the break pads replaced prior with Firestone and they were under warranty. Had I not mentioned this I would have been charged again. I do feel that when performing any maintenance a quick review of your customers Firestone history should be done to ensure there are no existing warranties in place so no overcharges are incurred. Other than that, experience was painless and did not burn a hole in my pocket for services rendered.
5/ 5stars
by  
on October 7, 2015
I had a coupon for a synthetic oil change which made the cost very reasonable. I was in and out in 30 minutes. Will definitely go back again!
4/ 5stars
by  
on August 19, 2015
Had a rear wheel bearing changed out on a '03 Honda Odyssey. The job was done under schedule and on budget. However, I found out after applying for the Firestone credit card, you need a minimum purchase of $299.00 to take advantage of the six months same as cash. This was not stated beforehand, and should only need a minimum charge of $199.00. Overall a good experience.
1/ 5stars
by  
on May 9, 2015
I paid for a lifetime alignment plan. What I received was my car pulled worse to the right after they returned it to me. And the steering wheel was over 10 degrees to the right. Before the alignment, it was straight. To make matters worse, and without telling me they started to remove the front tires to switch them. However I had to stop them and point out that because I am running Michelin HyroEdge tires and they can only rotate one way (front to back or back to front) safely. Any qualified tire expert would know that. Then they explained, it is as good as it will get with the current tires. Upon driving away I discover the steering wheel was covered with grease and dirt, and so were my hands, and my cloths. Since I was in-between appointment when I stopped at the Firestone store for this service, I had no choice but to drive home to clean my car, my hands and my cloths. If you ask why I did not go back, it is because I lost total faith in the service center. I took it to a different service center less than 48 hours later, and they fixed it right the first time.
5/ 5stars
by  
on February 26, 2015
I know that when I need my car looked at or worked on that the crew on Lee Rd always does the best job. They have always been very informative and timely every time I come in.
5/ 5stars
by  
on February 2, 2015
I was the last customer of the evening and they took good care of me in replacing my dead battery.
5/ 5stars
by  
on January 25, 2015
I had a flat tire and I was able to limp into the Lee Road Firestone where they fixed my tire and got me back on the road in under an hour !
5/ 5stars
by  
on January 24, 2015
I use this store both for tires and oil changes. They have great staff and management. Very polite and the service is always fast and accurate.

Find The Firestone Complete Auto Care Location Nearest You

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone