Firestone Complete Auto Care: Your Source For Tires And Repairs At 525 Saw Mill Rd In West Haven

Come in to your nearest Firestone Complete Auto Care at 525 Saw Mill Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #761332 Managed by Joseph Mcnary

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our auto care teammates will give your car a free courtesy check. We'll examine tires, wipers, belts, and more. Additionally, we're devoted to providing the best auto repair possible at affordable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Learn More About Our Different Services

After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 49 Reviews
5/ 5stars
by  
on February 11, 2019
Timely, Knowledgeable, Courteous and Professional
5/ 5stars
by  
on November 14, 2018
Best Firestone location I’ve been to.
5/ 5stars
by  
on September 7, 2018
My 1965 Impala station wagon required a front end alignment & it went well once the shop & I figured out which parts required replacement.
5/ 5stars
by  
on August 16, 2018
Very friendly, knowledgeable ,professional and helpful. Great team of good fellows taking pride in what they do...and do it right the first time..highly recommended .Thank you guys..
5/ 5stars
by  
on August 12, 2018
Great service! Perfect price!
5/ 5stars
by  
on March 27, 2018
My car was in & out, done right the first time!
5/ 5stars
by  
on December 30, 2017
Highly Recommended to All! A+++ Great customer relations and personality a plus! Thank you1
5/ 5stars
by  
on August 11, 2017
I knew my car needed a TON of work so I was definitely dreading the repairs but I have to say I will come here for all future work on my car. The staff was professional and courteous. They didn't try to pressure me into anything unnecessary or make me feel guilty about letting my car go a little too long before I brought it go get repaired. They listened to what I wanted and were helpful the entire way. I was pleasantly surprised at how fast the repairs got done. I couldn't be happier with the repairs too, my car hasn't ran this good in years.
4/ 5stars
by  
on June 7, 2017
5/ 5stars
by  
on December 13, 2016
I was faced with the unfortunate dilemma of purchasing new tires or repairing a tire. I either had to get a temporary fix, and put off spending a chunk, or bite the bullet and purchase the 4 new tires. Perry made the decision for me to make very easy. Not with haggling or words of fear about a tire blowing out. But by insuring me that the brands that Firestone have are a better quality tire than that of a lesser priced product from a box store. Not only was the decision easy, but the time it took to have my newly purchased tire installed was quicker than I've experienced in the past. Whatever management is here at this West Haven branch surely has a great grip on meeting the needs of the customers and in a timely fashion. Definitely will return to this branch.
5/ 5stars
by  
on November 29, 2016
Excellent,very professional and very friendly
5/ 5stars
by  
on November 12, 2016
Excellence customer service
5/ 5stars
by  
on July 20, 2016
Very trustworthy and great prices!
5/ 5stars
by  
on April 30, 2016
Luis and perry, we're both very informative and friendly when working with me to get my car fixed. The pricing was fair considering the amount of work needed to fix my car. And there is a huge difference since it has been fixed I love driving my car again. I definitely would refer friends and family to this Firestone.
5/ 5stars
by  
on April 11, 2016
I can always depend on this branch to have that unusual tire my cars always seem to have!!!
3/ 5stars
by  
on December 9, 2015
I stopped in at Firestone in order to have my dysfunctional windshield wipers looked at in the midst of a long commute on a rainy day. My vehicle was brought in and diagnosed for the malfunction within 30 minutes of arriving. Unfortunately, Firestone did not have the proper parts to repair or replace the wiper transmission. If so, I would have had the work done on the spot. The disappointment I experienced is a newly formed crack in the lower drivers side of my windshield which I found approximately 20-30 minutes after the appointment. Since the appointment, the crack has grown up into my eyesight level of the windshield. Truly disappointed in the result. This shop has potential as the service is friendly and prompt!
5/ 5stars
by  
on November 12, 2015
At West haven, CT location.......dealt with Luis and Perry. Courteous, professional and very helpful. Will definitely go back and recommend others to this location
4/ 5stars
by  
on November 10, 2015
I had an oil change done. They were polite, friendly, and helpful.
5/ 5stars
by  
on November 3, 2015
I liked how fast my car was ready and how polite everyone was
5/ 5stars
by  
on October 31, 2015
went somewhere else first and was told it would take 2 weeks for the tires I wanted for my vehicle. So I went to Firestone and not only did they have the tires I wanted they were also less expensive
5/ 5stars
by  
on October 31, 2015
Service advisor 11 luis ,right on with estimated price. fast and friendly.
5/ 5stars
by  
on October 19, 2015
Definitely the best Firestone Store that I have been to.
4/ 5stars
by  
on October 14, 2015
Recently purchased 4 tires very knowledgable staff and responsive.I had to go back once already cause of a nail in tire and they inspected tire expeditiously.
4/ 5stars
by  
on October 11, 2015
Recommended good brand of tires and installed quickly.
5/ 5stars
by  
on October 3, 2015
My wife had a flat tire and by the time I got her to Firestone it was closing time. It was obvious that the 2 remaining employes were just about to go home but instead of telling us the store was closing they happily helped us in our time of need. We were very thankful for there efforts as it was a Friday night and I'm quite sure they were tired. They were very nice guys and my family is very appreciative of there efforts.
5/ 5stars
by  
on October 1, 2015
First time ever getting tires from Firestone, great experience, pricing wasn't as bad as I thought, will definitely go there again!!!
5/ 5stars
by  
on August 16, 2015
Caleb was extremely courteous, knowledgeable and a good listener and was able to get my family on the road again.
5/ 5stars
by  
on August 6, 2015
We are a Nonprofit Organization with Limited and Competeing Resources. We are treated with Respect and Dignity. The Manager and Staff go above and beyond to ensure our donated and very old vehicle is in the best and saftest shape to keep us on the road. Thank you, Mr. Perry and all of the West Haven Staff and Technicians, we are Grateful.
2/ 5stars
by  
on July 5, 2015
I used them a week ago now my car is leaking oil. Never has been
5/ 5stars
by  
on July 1, 2015
Purchased a set of tires and while there my malfunctioning AC was checked. The problem was found, I was given an estimate of cost to fix it. I chose to have the AC work done. After two years of being without air, I now air back and it is just great. I brought my wife's car in for the same AC checkup and she now has air as well. They did a great job. My thanks to the manager Perry and his crew of service technicians.
5/ 5stars
by  
on June 15, 2015
New Store with a great team. Keep up the good work
5/ 5stars
by  
on June 8, 2015
I purchased tire's on 6/7/15 and once again Andre from your West Haven Ct. store took care of me.. He was very professional and knowledgeable. I would recommed you to anyone.. Lisa Molyneux
5/ 5stars
by  
on May 28, 2015
I was so pleased with the service I received! Love those guys over there. They really know how to treat you and as a woman going into a service place you worry about being taken advantage of, but that was not the case here. I felt safe and comfortable with the service. Will be going back for all my car needs moving forward!
2/ 5stars
by  
on May 23, 2015
Perry and the staff are very knowledgeable and polite. I purchased the tires he recommend for my Highlander and I am very happy with tires. However, my tire pressure warning light came on after a day or two so I went back to have them checked (it was a Saturday). Perry assured me the tires were inflated properly but they could not reset the warning light because of the year of the car. He asked that I come back on a weekday so they could call (Toyota?) and reset it. I went back as requested and one of the techs simply pushed the reset button under the dash. I explained that I had already done that but after a day or two the warning light came back on. I got a "change in temperature can cause that" explanation... And was asked to come back if the light came back on again. Well, the light did come back on. I monitor the tire pressure myself because it is ridiculous to keep going back. After further research I found out that once the tire pressure light is either disconnected or damaged it can only be reprogrammed by taking it back to a dealer. I don;t think I'll be going back to a "complete auto care center" that doesn't know that. Thank you.
5/ 5stars
by  
on May 23, 2015
They were ready for me at the apt time and finished sooner than they said they would and they were about $ 100 less than the dealer wanted for the same job.
5/ 5stars
by  
on May 22, 2015
Fast service .good staff. customer service a + . will be back!!!!
2/ 5stars
by  
on May 3, 2015
Service seemed fast and pleasant but 3 days later my air suspension was leaking . I am not happy . That means they had lack of exp. To know that air must be turned off and now im stuck with a heavy fee to repair
5/ 5stars
by  
on April 17, 2015
I used them today for an oil change and because I thought I also needed a brake job. I was pleasantly surprised when Andre called to tell me that the brake job was not needed. He was very professional, well-mannered and did not try to up-sell anything to me in spite of Firestone not making much money off of me today! I was so pleased, that my father went there later on today for an oil change for my mother's car and is returning tomorrow with his truck!
5/ 5stars
by  
on April 17, 2015
Four tires,balance and a wheel alignment in under an hour without an appointment unheard of . They even torqued the lug nuts, Prices were fair. service was great and the service center was very clean.
5/ 5stars
by  
on April 17, 2015
My 1999 Nissan Altima was leaking oil on the engine. I was expecting to be told it would be hundreds of dollars to be fixed. The manager told me that they will look it over for $9.99. I agreed. I also needed an oil change and a tune up but needed the oil leak fixed first. Well, they did an estimate and I was so happy with the price and the service, I would definitely come back again.
5/ 5stars
by  
on March 2, 2015
Went in for an unscheduled oil change and they took me in right away. I explained I was going on a road trip and they checked out the car thoroughly This was the newest Firestone just opened in West Haven. Happy to have you in our town. Sincerely, dawn c
5/ 5stars
by  
on February 3, 2015
Had my oil change 2 weeks ago the service was excellent and the techs were on time and I send my son to get his oil chsnged there too now
5/ 5stars
by  
on February 2, 2015
Had to get a flat fixed on a snow day. Everyone was very helpful in getting me in and out quickly.
5/ 5stars
by  
on January 31, 2015
Brought my car in for a tire repair after hitting a pothole. The tire couldn't be repaired and Firestone wouldn't charge me for the time attempting to repair it which was a pleasant surprise. Andre was the technician who took care of me and very pleasant and professional. Will be bringing the car back for other service again. Thanks for the great service!
3/ 5stars
by  
on January 30, 2015
brought my car in to have the brakes checked, they were fine, thank you-- suggested two tires, purchased two tires, happy with price, next day tire pressure light comes on dashboard, brought car back in, was told "it will go away with driving"--NOPE, --so in a nutshell, nothing on dash when I started, but now that I went to Firestone, I have dash message!!
1/ 5stars
by  
on January 25, 2015
The guy was telling me he would strongly recommend putting a synthetic oil in my car. "that's what it calls for" he claimed. which was more expensive. He wouldn't do it unless I agreed to the more expensive oil. UNTIL he found out they didn't even have that type in stock, then it was ok to use the regular 5W oil. On top of all this, I happen to check the oil 2 days later and it was a quart low. I just added it myself. Since I have told anyone who mentions going there and NOT recommending them.
4/ 5stars
by  
on January 24, 2015
I had an oil change and my car repaired The tech explained the problem with my car And they were able to fix the problem
1/ 5stars
by  
on January 24, 2015
If you bring your vehicle into the store for tire service and you found out your inside compartment has been searched right after you leave the store. What would you react?
4/ 5stars
by  
on January 22, 2015
They installed my 4 tires and did complimentary check of vehicle. Clean waiting area.

Browse Nearby Firestone Complete Auto Care Locations

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone