Car Tires And Services At 1197 Barnum Ave: Firestone Complete Auto Care In Stratford

Welcome to Firestone Complete Auto Care at 1197 Barnum Ave! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #13102 Managed by James Capriotti

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our professional teammates will take a look for free with our courtesy check. We'll inspect lights, headlights, the battery, and more. Plus, our team believes in offering the most consistent service on the market, all at reasonable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 65 Reviews
4/ 5stars
by  
on November 15, 2018
See previous survey regarding service on Nov 14. This comment is separate issue for corporate feedback: I was informed of your policy change regarding tire changeover fee . I buy my tires exclusively from this Firestone Store based on winter/summer changeover at no fee. I have done this for more than a decade! I expect to purchase two sets of tires (one in 2019 and the next in 2020). Now I will shop those two purchases to TownFair Tire and Tire Rack instead where I have multiple manufacturers choices at competitive and sometimes better pricing with a slightly lower fee for changeovers. I may also buy the alignment service one of my two vehicles needs after winter with a competitive service center even though I did purchase the lifetime one for my older sports car. I believe other loyal customers may share my concern and opt to shop around.
3/ 5stars
by  
on August 26, 2018
Vehicle was misdiagnosed. We were told it was fixed and ledt and it dies 2 miles down the road of which I had to pay for a second tow because I was told you dont have tow service on Sunday with no offer to pay for it
5/ 5stars
by  
on June 3, 2018
Just plain good service.
5/ 5stars
by  
on November 6, 2017
Friendly Staff, Honest Techs, Comfortable Environment. John made me feel at home and kept me updated on the status of my service. He provided me with recommendations on service with out the "pressure" tactic commonly affiliated with mechanic shops. I even noticed how the staff communicated with other customers, very respectful and genuinely cared about the customers concerns. It's a pleasure to recommend a noble establishment as Firestone Auto Care in Stratford, CT. I will definitely bring my vehicle back here for my automotive repairs and maintenance!
5/ 5stars
by  
on October 25, 2017
Made an appointment online for tire rotation,had it confirmed for the very next day spoke to all three reps (very friendly and knowledgeable)through the entire process.One kind rep spoke to me as I strolled out front (he was with the my car that was on the lift)and he informed me that a stud had broken when removing wheel.I was not surprised by this because one had broken earlier when I attempted to change the tire.He apprised me of the modest cost,ordered the parts immediately and the car work and repairs were done within the hour.Total visit was a little over two hours,and my car was made safer than when I brought it in,which was very comforting because my daughter would be driving the car as well!A big thank you for a job well done by the professionals at Firestone.
5/ 5stars
by  
on October 17, 2017
Advisors took great care of my car and listened attentively to my problems
5/ 5stars
by  
on October 12, 2017
The people at this Firestone are fantastic. We have 4 cars in our family and we all use this Firestone when necessary. They are friendly and honest.
5/ 5stars
by  
on October 6, 2017
Great Expierence, Brake Pads, Brake Flush, Tire Rotation, Oil Change and advice for next visit.
5/ 5stars
by  
on August 29, 2017
The only firestone I prefer going too . There is a sales person on the front that is always so friendly when I come in . Always very detail and helps out with prices
1/ 5stars
by  
on August 8, 2017
One of the most horrible experience of getting my vehicle fixed Would never recommend using Firestone for any of the high end vehicles. They may be good for fixing cheap cars
5/ 5stars
by  
on August 5, 2017
I have never had a bad experience at this location. My service advisor on my last visit was J and he went above and beyond to ensure my vehicle was taken care of and I was on my way as quickly as possible. The customer service at this location is always great.
5/ 5stars
by  
on June 26, 2017
THE STAFF IS AWESOME, GREAT SERVICE TO MY CAR, VERY HAPPY WITH MY OVERALL EXPERIENCE AT STRATFORD FIRESTONE!!
5/ 5stars
by  
on May 22, 2017
Super fast and very personable staff. Everytime I go for service they exceed the previous experience. A++
5/ 5stars
by  
on May 16, 2017
Very professional , customer service was excellent , and the turn around time was also impressive !!!! I went in a flat , the shop was full, but they still managed to get me out in a timely manner!!!
5/ 5stars
by  
on March 14, 2017
I went to Firestone (Waterbury, CT) very recently to get new tires put on and a full alignment. It was my first time there and the staff was great. To my understanding they were short a technician because they were sick. They were short staff, behind schedule but they still made sure they took care of every customer, and myself, as best as the circumstances allowed. The manager, Eric, took his time explaining things to me and remained perfectly patient with every impatient customer. And I greatly appreciate the technicians who worked on my tires and alignment taking their time to ensure it was all done properly.
5/ 5stars
on October 14, 2016
5/ 5stars
by  
on September 23, 2016
Aldo and the rest of the gang are amazing. thanks again!!!
3/ 5stars
by  
on September 21, 2016
I feel they were pressuring me into a purchase that was not needed at time. (tires) Also as i was checking out I was told to put a 10 on survey or it would put them out of business. I dont like being told what to put on survey, I think that was wrong and quite inappropiate. I also feel the prices are high.
5/ 5stars
by  
on June 28, 2016
Firestone is great for all your car needs. I've gotten tires from them along with multiple oil changes, new brakes, tire rotations, and alignments. Always quick, affordable, and friendly service. Bill is always extremely kind and helpful. I would highly recommend the Stratford Firestone.
5/ 5stars
by  
on April 23, 2016
Very professional staff
5/ 5stars
by  
on December 17, 2015
They take care of everything a little problem and they give you a call for fixing the problem and they are very flexible for appointments
5/ 5stars
by  
on December 14, 2015
I went for a repair and did not have an appointment but they repaired my window motor efficiently.
5/ 5stars
by  
on November 19, 2015
The sticker placed on my window for the next oil change was in correct otherwise every thing was fine
5/ 5stars
by  
on November 12, 2015
I was there right as they were closing and still got service without any hesitation
5/ 5stars
by  
on November 4, 2015
I always go to Firestone for my oil changes or even most simple issues knowing they will take care of me. I have also gotten tires there in the past. Joseph is always professional and courteous with his customers!
4/ 5stars
by  
on October 31, 2015
Professional service and courteous technicians. Recommend highly
4/ 5stars
by  
on October 29, 2015
Was taken in, in 15 minutes for a tire repair. Solved problem showing me the nails in 2 tires. Good job!
1/ 5stars
by  
on October 20, 2015
This is the 2nd time that I have had an appointment at a schedule time and had to wait for service. Why schedule a time when the car waits 40 plus minutes to get into a bay My time was for 8 AM arrived and logged in at 7:50 AM car was not moved into bay for service until 8:40 AM. Find it hard to believe tire rotation and front end alignment was done in 30 minutes OUT at 9:12 AM. Also the waiting room only has 4 chairs.
5/ 5stars
by  
on October 11, 2015
Great service had a food experience and always honest and curteous
5/ 5stars
by  
on September 30, 2015
The sales advisor explained the services, and the technician completed the services in a timely fashion. Firestone in Stratford found an additional car need which made sense, and the technician completed that as well in a short time!
5/ 5stars
by  
on August 14, 2015
I called while at work to get some a front end alignment,oil change and tire rotation.Ryan was very honest about what it cost and to how long it would take.They called when it was ready and I was not surprised that my expierience exceded my expectation.Im a very detail oriented person and I checked their work and it was completed as it should be.When I need service again I will definitely return and tell my friends.Thanks guys!
2/ 5stars
by  
on August 8, 2015
I would like to give a good review but... I took my car there to repair a leaking tire. They were unable to find the hole so resealed the rim. One week later the tire was low again. I took it to Firestone in Hamden. They were able to find the puncture and credit my account for what I was charged in Stratford. I should not have been charged as the tire was under warranty. The staff in Stratford was polite and professional if not thorough.
3/ 5stars
by  
on August 6, 2015
I asked them to fill my washer fluid and they didn't do it ! Other than that the service was good
5/ 5stars
by  
on July 23, 2015
I'm extremely satisfied with my experience at Firestone. I was in and out, accommodated to all my needs, explained everything in full detail and were a pleasure to deal with. I would highly recommend this Firestone to anyone.
5/ 5stars
by  
on July 8, 2015
Firestone worked on my car in August 2014. I felt they did a great job and I thought they were honest with me. I was heading out for a cross country road trip and decided to take my car back to Firestone to do all the things that needed to be done to prepare to drive across the country. They were fair, honest and I was very happy.
5/ 5stars
by  
on July 4, 2015
Took my 2 cars yesterday for oil change and had serpentine belt replaced for 1 of them and I couldn't be happier about the service and the value..I'll definitely go back I just want to say that Ryan was great and should be teaching customer service classes
5/ 5stars
by  
on June 11, 2015
I really feel that I trust them with there judgement and they're not trying to rob me for my money.. they are really friendly, honest and do there best to get you the best deals!! I love the firestone in Stratford, Ct!!! Excellent Excellent customer service every time!!
5/ 5stars
by  
on May 4, 2015
My car broke down and they had me back on the road within hours. I would definitely recommend Firestone for all your auto repairs.
5/ 5stars
by  
on March 18, 2015
I have used Firestone for years and have always had great service and satisfaction. Pawell (the manager) and all other service members are professional and make you want to come back and remain a Firestone customer.
5/ 5stars
by  
on February 27, 2015
It was good service and the technicians were very good
5/ 5stars
by  
on February 26, 2015
I went in for a light on my dashboard that had appeared and an oil change . The store manager Matt and the assistant Rob were friendly and knowledgable. They took care of me so quickly because I had to be at work in the afternoon and helped me better understand what was going on with my car.
4/ 5stars
by  
on February 26, 2015
I have used Firestone for many years. The staff is courteous and very helpful. The work is done within the timeframe promised.
4/ 5stars
by  
on February 10, 2015
I am happy with Firestone, but they sold me a lifetime brake service and I've gotten absolutely no value and only confusing answers. I recommend don't buy it because it is confusing and not forth giving on providing any value to Firestone customers.
5/ 5stars
by  
on February 6, 2015
Have been there 3 times in the last few months for different items. The staff is very pleasant and the service is outstanding.
5/ 5stars
by  
on February 5, 2015
The guys at Firestone in Stratford are amazing. They fully explain every detail of every service that needs to be performed on my car… And they are always honest about whether or not something is really necessary. I have been to many auto repair centers and I've never fully trusted any of them but the guys at Firestone are the only ones I bring my cars to now.
5/ 5stars
by  
on February 5, 2015
I moved to Stratford 16 years ago, and tried another auto repair chain and Straford Firestone. My husband and I have faithfully returned to Firestone because of the high quality customer service, parts, and unfailing courtesy and consideration from the staff. The onky complaint I might have is that some of the wonderful workers have been sent to other locations, but Ithey are replaced with different workers just as exemplary. I routinely stop by and one of the guys cheerfully checks the inflation of my tires. We will be coming to Stratford Firestone as long as we have cars!
4/ 5stars
by  
on February 4, 2015
The mechanics know what they are doing and they take the time to explain what is going on with your vehicle and give best recommendations according to budget and safety issues.
5/ 5stars
by  
on February 3, 2015
When i came to see them recently they fixed my car as soon as they were able to
5/ 5stars
by  
on February 3, 2015
Great care, is very good location , I would go back anytime , very friendly people,
4/ 5stars
by  
on February 3, 2015
I ALWAYS GO TO THE STRATFORD CT. STORE, THERE GREAT, NO WAITING ,NO OVER SELLING, HONEST THEY DID LOSE MY CENTER CAP THOUGH
5/ 5stars
by  
on February 3, 2015
I always get great service from Firestone. Fast, pleasant and reasonably priced.
1/ 5stars
by  
on January 29, 2015
We had an issue on a Chevy Impala with a "low oil pressure sensory" light after several weeks of receiving an oil change. We brought the car back to Firestone and was told their wasn't a leak and that to fix it we have to replace one thing and if that doesn't work we would have to replace another. Which by the way "might not fix the problem" and would cost roughly $500-$600 in total. Long story short, I decided to bring the car to another mechanic and all he did was replace the sensor for $50 including cost of part and it turned out the filter was not tight enough which was causing minor leaking. I will never take your advice again.
4/ 5stars
by  
on January 29, 2015
Always professional and takes time to explain work that needs to be done.
5/ 5stars
by  
on January 28, 2015
I have been taking my cars to the Stratford CT Firestone for years. Initially, I went elsewhere for estimates that ended up being way too high. This establishment is top notch. I have recommended it to others and they're pleased, too.
5/ 5stars
by  
on January 25, 2015
I used them when my car wouldnt start. They save my life
5/ 5stars
by  
on January 25, 2015
when I arrived they were already aware of my past service with your milford, ct store . they helped and had my tires replaced in the matter of hours. Thanks to the district manager Bob.
5/ 5stars
by  
on January 25, 2015
Attentive staff combined with well trained techs makes for a great experience.
5/ 5stars
by  
on January 25, 2015
I have been using Firestone Stratford for over 10 years and have been completly satisfied with there service.
5/ 5stars
by  
on January 25, 2015
They were very accommodating and fixed my car in record time.
3/ 5stars
by  
on January 25, 2015
Firestone is a parts replacement house. They do good work, but at a premium price. There is no "thinking outside the box" to repair a car, rather the solution is to install an OEM replacement part for whatever is broken. This usually leads to the more/most expensive repairs. The replacement parts are "dealer cost", and the labor rates are high. Don't underestimate the dent to your wallet. They do offer convenience, are open early and late, and on Sundays.
4/ 5stars
by  
on January 24, 2015
They are always attentive when I call and when I get there. Good they are open on Sundays.
5/ 5stars
by  
on January 24, 2015
I have used them for years, great service and friendly staff.
1/ 5stars
by  
on January 24, 2015
I went there on the morning of December 23, 2014 and had a nail in My tire. This was at about 8:30 AM and told them I had a Doctors appt in South Windsor at Noon and could they help Me. They told Me they were very busy and could not help Me for about 2.5 hours. They gentleman was very arrogant and said that was the best He could do. I left there and went to the Firestone in Milford, CT and explained My circumstances and although they were also very busy they understood my problem and told Me they would take care of it within an hour and they did. This whole thing would not have bothered Me so much except that I always buy all My tires there for My car, My wife's car, My son and Daughter and all of our driving grand children's cars. In the last 19 months We have purchased 24 tires collectively as well as repairs etc. This was also explained to the gentleman. I then went to the Milford, CT store and although The Firestone in Milford was very helpful, I live in Stratford and so does all of My family. Your Stratford store is about 1 mile from my house. I plan on looking for another Tire store for our future purchases in the Stratford, CT Area. Jim B
1/ 5stars
by  
on January 23, 2015
I went in for an estimate on a leaking oil pan seal on my 2003 Ford Escape on the glowing recommendation of a male friend. While your technician was very polite, the estimate came in at over $3000 as not only was the work on the oil pan over priced but was told I also needed my differentials replaced as it was leaking badly. For this kind of money, I needed a second estimate. Brought it to the dealer and gasket was replaced for $550.00 and no need to replace anything else. No further evidence of any other leaking and car is running great. I will not be back to Stratford Firestone and I will not recommend them to anyone.
5/ 5stars
by  
on January 22, 2015
They always do a great job from the front counter to the actual work. I would definitely recommend this company to anyone

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