Car Tires And Services At 2300 Dixwell Ave: Firestone Complete Auto Care In Hamden

Ready to come in to your local Firestone Complete Auto Care on 2300 Dixwell Ave? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

2300 Dixwell Ave
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #450 Managed by Pawel Wieczerzak

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our auto care teammates can perform a free courtesy check. We'll inspect oil level, air filters, belts, and more. Additionally, our team believes in offering the most consistent service on the market, at unbeatable prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair will be done right. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.5 of 5) - 76 Reviews
1/ 5stars
by  
on January 31, 2019
1/ 5stars
by  
on January 31, 2019
Employees here has no compassion, messed up my car tires then tried to give me some tired story and made me pay to get car fixed after they screwed up my tire
5/ 5stars
by  
on December 25, 2018
These guys are great! Always give me what I need without overselling. Try to meet my budget and efficient service for walk ins or Appointments. Not just for tires but any auto related service needs.
Responded on December 26, 2018
Hello Douglas. We are glad you had a great experience with us. Our goal is to make sure each and every customer is taken care of and leaves satisfied. We hope we can provide you with the same great service in the future. We value your loyal business and we hope you have a Happy New Year! ^Stefanie
Firestone Complete Auto Care - Hamden Management
5/ 5stars
by  
on December 17, 2018
Great service Accurate diagnostics. Convenient location. Friendly advisors!
5/ 5stars
by  
on December 14, 2018
Honest integrity and great customer service
5/ 5stars
by  
on September 8, 2018
Went in for my standard oil change but also had a complete vehicle inspection. Discovered this Firestone about 6 -7 years ago. Total trust and confidence in their ability to take care of my cars. My own, my wife and 2 college kids. Always great friendly service.
5/ 5stars
by  
on August 27, 2018
I have been to this location twice and I have to say that I will absolutely be back! The customer service here is exceptional, prices are fair, and work is done very timely. Thank you Firestone for all you do!
5/ 5stars
by  
on August 8, 2018
I was a walk-in customer on a weekday mid-afternoon. My tire had a nail puncture. Although I had a small wait for the repair, the waiting area was comfortable and my experience was pleasant and courteous.
5/ 5stars
by  
on March 15, 2018
The staff are knowledgeable and definitely honest people. Will be back because I will always be a loyal customer now. Thanks Hamden crew for making my visit worth it.
4/ 5stars
by  
on February 8, 2018
Good
5/ 5stars
by  
on January 6, 2018
Great to deal with ,please look on Google reviews
4/ 5stars
by  
on November 30, 2017
I think the best store Manger who will listen to your needs and Francisco the service advisor is a wonder person I would like to say thank you to both of them for a remarkable service they are doing...
5/ 5stars
by  
on August 9, 2017
TOOK MY CAR HERE FOR THE VERY FIRST TIME TO HAVE A BATTERY TESTED, THEN REPLACED. THE TECHNICIAN NAMED JAMES TOOK VERY GOOD CARE OF ALL MY NEEDS HE DID AN EXCELLENT JOB WAS PROMPT AND FAST THE SERVICE HERE IS OVERALL 100% THEY PUT THEIR ALL INTO MAKING SURE YOUR ISSUES WITH YOUR VEHICLE IS HANDLED I HIGHLY RECOMEND THIS LOCATION I LIVE IN NEW HAVEN BUT WENT STRAIGHT TO HAMDEN AND IT WAS A GREAT DECISION
1/ 5stars
by  
on July 18, 2017
Women are taken advantage of. Online quote doubled once on the lift. Original quote at $216 for 2 tires with works then turned into $389 for no reason same tires. I flipped n said do nothing but change tires and still came out over online quote. Ended up paying $236 for just tires nothing else.
3/ 5stars
by  
on July 7, 2017
In for another tire repair issue I purchased the extended hazard warranty for the tires I don't understand for the same repair at another Firestone store the amount charged is different not good
5/ 5stars
by  
on June 13, 2017
Nick , Carl and the hole team in Hamden do fantastic work. They are friend and experienced. I have had total brakes systems replaced with no issue. They do what they say they will do in the time they said it will take to do it and it works the first time!
5/ 5stars
by  
on May 31, 2017
First time experience went well. Sales advisor was courteous and helpful, would go back again for any car repairs.
5/ 5stars
by  
on May 3, 2017
Great customer service and great prices.
5/ 5stars
by  
on May 3, 2017
Excellent customer service and great service.
5/ 5stars
by  
on April 4, 2017
The guys at this Firestone are just great, Pawel, Nick, Brett are very pleasant & will work with you. If there is the opportunity to work the price down for a service on your vehicle if they can, they will. I have never had a bad experience with this store and I'm happy these guys work at this location. This store does a tremendous volume of work. Which goes to show you, this is the repair center for your car. The three of them deserve a raise!
5/ 5stars
by  
on February 20, 2017
They fixed my car with new sensors so I will be able to pass inspection.Great job as always.That is why I always go to firestone.Thank you firestone.
5/ 5stars
by  
on December 13, 2016
Have been bringing our cars (Jeep, Lexus, Lincoln, Toyota) here for years. Consistently receive friendly and expert service. Staff often go the extra mile.
5/ 5stars
by  
on December 13, 2016
There was an issue with a part installed in the car. They honoured their word, took it back and refunded the cost. I've been a customer there for 6 years and counting.
5/ 5stars
by  
on August 4, 2016
Nick and Brett! You guys are awesome. I recommend Firestone to all of my friends and tell them to ask for Nick. Always informative, friendly, and knowledgeable. My entire family comes here and we actually talk about Nick over the dinner table. Safe to say, we love the services.
3/ 5stars
by  
on August 1, 2016
Service used to be better in the past
5/ 5stars
by  
on April 27, 2016
All the guys at Hamden office are great and very helpful! Big thanks to Nick for tightening my heat shield!!
5/ 5stars
by  
on December 22, 2015
On time, helpful and pleasant to work with. A very good experience.
5/ 5stars
by  
on December 20, 2015
I have been going there for many years and the service has been always good
4/ 5stars
by  
on December 8, 2015
Work was performed quickly and efficiently. Very pleased.
5/ 5stars
by  
on December 5, 2015
My car was beyond dead. Needed to be charged not just jumped. They kept it overnight and gave it the super charge required. It was ready when I arrived and ran beautifully.They didn't try to sell me anything that I didn't need. My total bill was $12. They were pleasant, efficient, and had very accommodating weekend hours. All good! (:
5/ 5stars
by  
on December 5, 2015
Professional and knowledgeable technicians. Great customer service! Your vehicle is in good hands here.
5/ 5stars
by  
on November 22, 2015
Went to them for an oil change and they uncovered two other problems, talked me through them, and didn't try to sell me anything I didn't need.
2/ 5stars
by  
on November 13, 2015
I was kept unexpectedly longer than I think. I think more professionalism is needed.
5/ 5stars
by  
on November 13, 2015
Verry happy and I'll come back again. Just so nice people working at firestone
5/ 5stars
by  
on November 12, 2015
Everyone I met at Firestone a few weeks ago was a true professional. They all knew about the best products and service requirements for my 2008 Subaru. With their help I believe I can get another 100,000 miles on my car.
1/ 5stars
by  
on November 7, 2015
While installing my new tires the mechanic stripped 2 lug nuts and stripped the hub on the left rear to my wife's Mercedes C300. They said to me that it was not there fault. It's there fault because the lug nuts came off with no problem so why would it strip during installation. I'll tell you why, because instead of putting the lug nuts in manually and then using the air pressure tool to tighten, they put the lug nuts in the air pressured tool and when tightening it the threads did not catch well so the hub and lug nuts were damaged. I was very upset with the manager Pawal who also got loud with me, did not offer to fix it and let me with my car that was not safe to drive missing to lug nuts. I will be writing to corporate about this. I never had a problem taking the tires off myself, and I go and spend $1000 on tires to leave with a damaged hub and to Lugnuts
1/ 5stars
by  
on October 30, 2015
I took more than one hour just change oil engine and there is only two customers.... The service Was very slow
5/ 5stars
by  
on October 4, 2015
Great service and knowledgeable staff! Definitely going back
5/ 5stars
by  
on September 26, 2015
I use them to work on both of my vehicles and their service is always exceptional
5/ 5stars
by  
on September 26, 2015
Pretty much amazed by my experience as a customer at Firestone on Dixwell Avenue in Hamden, CT. Nick was friendly and sincere - not a "used car salesman ". He was very helpful and thorough explaining my options and all the related costs. It was like the old days when a person enjoyed doing his or her job and didn't seem put out or downright rude because I had some questions. Bottom line: I would recommend Firestone to any friend or family in need of tires or any of the other services Firestone offers.
5/ 5stars
by  
on August 23, 2015
i take both of my vehicles there for service regularly
5/ 5stars
by  
on August 15, 2015
Just had shocks, brakes, oil change, and some maintenance items done today. Great service as usual. My car is back in shape and drives again like new. Many thanks to everyone at the Hamden shop!
5/ 5stars
by  
on August 2, 2015
I made an appointment online for a basic oil change, lots of time slots available. I arrived on time and was told by the gentleman there at the time that it would be about an hour. I stated that i would more or less be waiting for it. After an hour I swung back in to see if it was done... As I noticed it hadn't moved from where I parked it yet. They stated it was next in line. I was a little irritated but decided to grab an iced coffee from Starbucks next door and then sat in the waiting room while I wait. About 45 minutes after that a different gentleman informed me my car was ready. The gentleman I talked to, I think his name was Eric, was amazing. He was so very sweet and apologized to me multiple times for how long it took. He told me that he really hates when the TAT is longer than what was positioned and we talked about how the shop has been very busy. He asked if I made an appointment online and apologized again as that meant more reason the service should have been quicker. He gave me a nice discount to make up for it and said he would remember me for next time to help me out. He really turned my whole experience around. The 5 stars is for the exceptional customer service. Well and the service that was done on my car! This is my second time to a firestone location, first time in Hamden. Both times the work on my car was done really well and they never once treated me wrongly.
5/ 5stars
by  
on July 18, 2015
I won't gage it by my recent visit as it was only a tire. I used to patronize the Hamden store for over 20 years but can no longer do so because of my job & shift change. But I will still recommend their ability to "do it all" with quality, judging by the work in the past which were major items in my opinion.
5/ 5stars
by  
on June 20, 2015
I visted firestone last week Saturday to fix a major issue I was having with my Infiniti fx35.. Before going to Firestone, I stopped by a near by auto repair shop @ New Haven but the mechanic pointed out something else that he felt was wrong with the car.. and wanted to charge me $250.00 to fix it.. So I decided to check a different auto repair to see if I could get it fixed for a cheaper price.. A friend of mine recommended Firestone in Hamden so I drove there and told them what was wrong with my car.. They took my car for a test drive and noticed what was causing the problem.. The mechanic said my struts bult was not tight enough causing the clicking sound and making the car drive uncomfortable. The only charged me $21.00 for labor.. I was really pleased with their service and will recommend them to anyone who needs to get their car fixed.
4/ 5stars
by  
on June 19, 2015
They gave an estimate time and they were very close to schedule. I feel much safer that my brakes we're fix. My first time using Firestone for a repair but they were friendly and helpful. I am please with their work.
5/ 5stars
by  
on June 18, 2015
The only place I trust getting my car fixed and the customer service is impeccable!!
5/ 5stars
by  
on June 18, 2015
Even though they the location was busy they fit me right in and great service
5/ 5stars
by  
on April 25, 2015
Great people who make sure they take care of your car and give you great service and advice.
5/ 5stars
by  
on April 18, 2015
Needed replacement tire. Work was done in a very professional manner. We were away from home, facing a 1000 mi. driving trip home.
2/ 5stars
by  
on February 28, 2015
This was the final time I will use firestone. I went for a failed emission test. engine light. They replaced O2 sensors and said there was no guarantee. It failed again and the emission center advised they were supposed to fill out some paperwork. Now facing more work.
1/ 5stars
by  
on February 27, 2015
I had my headlight changed at Firestone. They broke the inside of the headlight housing and after a long wait they showed me the broken piece and said that "someone must have broken it". Nobody else touched the inside of the headlight before I went to their shop so they must have broken the housing when trying to change the bulb. Then they quoted me approximately 850$ to change the headlight. Something as simple as changing a lightbulb has now become an expensive repair.
5/ 5stars
by  
on February 27, 2015
I have used this store several times and have never been disapointed in the level of service and the customer service. I will continue going to the store for my automotive repairs.
5/ 5stars
by  
on February 26, 2015
Prompt service great attitude with a smile awesome.
5/ 5stars
by  
on February 26, 2015
Very happy with the customer service. Great group.
5/ 5stars
by  
on February 26, 2015
Friendly, efficient winter tire installation, with smart recommendations. Happy results for over 15 years, and looking forward to many more! Love the Blizzaks!
5/ 5stars
by  
on February 26, 2015
Had a problem with heat in my 2007 altima. Initial diagnostics were costly and inconclusive. Subseuent visit solved the problem and credit was given for initial services.
5/ 5stars
by  
on February 26, 2015
I had my youngest daughter take her car to our Hamden Firestone for an oil change with full confidence that Gary and his crew would take good care of her car.
5/ 5stars
by  
on February 24, 2015
I purchased a set of tires for my 2012 Jeep Wrangler. I found the staff to be most professional and courteous. I could not have asked to be treated better. I was so impressed with the service and the way that I was treated, this team has made a customer for life. I will return for my service to this location and have already recommended it to friends of mine. Keep up the good work!!!!
5/ 5stars
on February 19, 2015
They have never deceived me, only sold me what I needed to have done on my car and repaired it the first time, I trust the folks that work at the Fire Stone in the Dixwell Plaza
5/ 5stars
by  
on February 16, 2015
I brought my 2005 Sebring in to see what caused the engine light to go on. They diagnosed the problem, gave me options and suggestions to solve the problem. The job was done on time and I have since given the car to my daughter with the confidence that she will have no further issues. I have been a customer of this location for over 40 years and will continue to do so.
5/ 5stars
by  
on February 8, 2015
I have had my snow tires mounted at Firestone twice without issue and with same day service. Excellent job both times.
5/ 5stars
by  
on February 4, 2015
Awesome excellent service. Very clean and professional.
5/ 5stars
by  
on February 4, 2015
I was told just what was needed for what i came in for. Usually waiting with my 6yr old, very friendly staff.
5/ 5stars
by  
on February 3, 2015
Scheduled regular oil change and to check leak previously fixed. Took care of all issues, addressed my concerns, and finished ahead of timeframe promised.
5/ 5stars
by  
on February 2, 2015
I bought my car for heat problems. They tried one thing that didn't work and charged me 400. I bought it back and they deducted the cost of the previous labor and fixed the problem.
5/ 5stars
by  
on February 2, 2015
Stopped in for a tire losing air and was prepared to leave my truck. They quickly took it in, had a look, replaced the valve stem and sent me on my way WITH my truck. Great service!
5/ 5stars
by  
on February 1, 2015
I think I have switched from "The Other Well-Known Tire Store" to Firestone, in Hamden, for good. Besides the lack of overwhelming chemical/rubber tire smell that permeates the "other place", Firestone's employees always seem to be very upfront and honest. I have never felt like I "must not know what I'm talking about", and the staff listens to my concerns and does their very best to accommodate my needs safely and financially. I feel like my presence in their lobby actually matters to them and customer service has been exceptional.
4/ 5stars
by  
on January 27, 2015
Customer service is good the work gets done in a timely manner and they have good prices on tires.
5/ 5stars
by  
on January 25, 2015
Great friendly customer service, timely fixes, and straight to the point. They fix what needs fixing and do not hassle you on things that don't need work.
5/ 5stars
by  
on January 24, 2015
Use them all the time. Great service!! Will use it again
4/ 5stars
by  
on January 24, 2015
I have taken my two BMWs for tires. Whether I purchased the tires there or whether I had them purchased from tire rack and installed by the Firestone people they did a great job. When I have had flats they have been absolutely fantastic
5/ 5stars
by  
on January 24, 2015
I have used this store before and I am always totally satisfied
5/ 5stars
by  
on January 23, 2015
The best customer service! Staff is professional, honest, and complete work at promised time.
5/ 5stars
by  
on January 23, 2015
I've been using this particular Firestone for many years. They love to see repeat customers in the store. Even when Management changed due to a retirement, they continued to have the great service, friendliness, and professionalism that anyone would expect. They are always up front about costs, and what repairs are needed now and what could be delayed.
5/ 5stars
by  
on January 22, 2015
Excellent professionally. Intelligent and good hearted men, whose only shortcoming, perhaps, is an awareness of the necessity to behave in a somewhat suburban, neutral way. However, one must indeed adapt to the customers, this is true. A little too much Reaganian neutrality, by necessity, yet excellent overall

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