Firestone Complete Auto Care: Your Source For Tires And Repairs At 55 Chestnut St In New Britain

Come in to your nearest Firestone Complete Auto Care at 55 Chestnut St for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #485 Managed by Eric Burnell

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our trained technicians can perform a free courtesy check. We'll examine tires, wipers, the battery, and more. Additionally, we're devoted to giving you the best service possible, all at great prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or schedule an appointment by phone or online.

    The Source For Great Offers On Tires.

    We Cover Every Area Of Auto Repair

    After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we strive to provide outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make your total auto care experience stress-free.

    Customer Reviews

    (4.0 of 5) - 46 Reviews
    2/ 5stars
    by  
    on September 25, 2018
    Had to wait 2.5 hours for an oil change and full inspection. Got no explanation of anything after the inspection, so I have NO idea why it took so long, or if there is something I should be looking out for on my vehicle. Always got great service here in the past, this was so disappointing.
    5/ 5stars
    by  
    on July 2, 2018
    Very friendly place. Great costumer service.
    1/ 5stars
    by  
    on May 18, 2018
    these people tell you one thing then another they dont know how to work right and like to steal your money.
    5/ 5stars
    by  
    on May 14, 2018
    Great technician who explained my vehicles needs. Very nice guys
    1/ 5stars
    by  
    on May 12, 2018
    they alignment my vehicle and after they completed the job, they told me that I have to change some parts after they worked on my car. they were not supposed to touch my car before they work on it. because the part that was supposedly damage was the part that they touched to do the alignment. ( Constant Velocity (CV) Driveshaft - Right Front ), so they force me to replace the part because I cannot drive the car like that.
    5/ 5stars
    by  
    on April 15, 2018
    Every time I've come in Ethan treats me and my car with care. Thanks!
    5/ 5stars
    by  
    on October 2, 2017
    Dennis was the best!!!! He was so nice and really explained everything to me...My car drives AWESOME...
    5/ 5stars
    by  
    on August 2, 2017
    Great customer service! No gimmicks, fairly priced and good people. I recommend you go here for complete vehicle checks and anything else you need for your vehicle.
    5/ 5stars
    by  
    on March 5, 2017
    Very helpful did the job fast great attitude they look like they love their job and very nice and trustworthy had a good experience
    1/ 5stars
    by  
    on February 28, 2017
    The prices were marked up 3 times the cost and they didnt offer any of the free checks that are on the survey but they make you check one to complete the survey.
    5/ 5stars
    by  
    on January 27, 2017
    Great emissions service! Very quick!
    1/ 5stars
    on November 15, 2016
    Went in for brake job. Three visits later, brake rotor was found to be burned, and caliper needed to be rebuilt. No problems with these when I went in. Was promised no charge, but another $300. was added to brake bill. Heard three other customers complain about the need for multiple visits.
    5/ 5stars
    by  
    on October 29, 2016
    I been at Firestone in New Britain many times, mostly for tires and this place been helpful. The associate, Abz, was polite and helpful especially in prices. Today I went to check my breaks that were squeaking and they were my back breaks. The associate told me about it and even took me in the shop and should me the issue. He gave me prices and even suggest me if I wanted to apply for a credit card, which was helpful. I been to other Firestone where they have students instead of long experience people, but the New Britain is a great place with experience workers .
    5/ 5stars
    by  
    on October 16, 2016
    5/ 5stars
    by  
    on September 19, 2016
    After my car broke down 50 miles away from home, Triple A towed my car to the New Britain location of Firestone Auto Care. The two service advisors I dealt with were friendly, knowledgable and extremely helpful. Took care of the problem in a matter of hours. Made sound recommendations but never tried to pressure me to purchase any parts or service I didn't need. They kept me informed, explained all the work completed in detail and got my car back clean and most importantly running smoothly again. Abz and Ray are true professionals and I will not hesitate to use this facility again for all my auto maintenance and repairs.
    5/ 5stars
    by  
    on April 3, 2016
    Nice
    2/ 5stars
    by  
    on December 15, 2015
    Be warned - Arriving first doesn't mean that your car will get an emissions test first. Good customer services isn't a priority here. Don't expect an apology.
    5/ 5stars
    by  
    on November 30, 2015
    Good job did not have to wait so iam happy with the service
    4/ 5stars
    by  
    on November 29, 2015
    Needed new tires and a wheel bearing replaced.Scheduled ac Saturday A.M appointment using online tool on Thursday. Happy to get in so quick, work was done quickly, friendly when calling to give updates. Only compliant is the price of the repair. Wish it was a little cheaper. This is New Britain after all.
    5/ 5stars
    by  
    on November 23, 2015
    The rep I believe his name was Ryan really helped me finding the best product for my vehicle. Explanned the difference between good and best and even helped me save some money! haven't had this good service in awhile and made me enjoy the outlook of firestone.
    2/ 5stars
    by  
    on November 22, 2015
    Waited 4 1/2hrs....Didn't fix my initial problem, car is still running with same issue and my ABS light is on. Went back to fix it and was told to come back. At this point I've spent allot of money and my car is still not cared for. Disappointed with the service.
    5/ 5stars
    by  
    on November 12, 2015
    Happy with the service and advice friends to visited you guys
    5/ 5stars
    by  
    on October 31, 2015
    i went to them two weeks ago for my car and they were so respectful and polite and very helpful, brian was a great help too, and i went back there today for my sisters car and they were extremely helpful, i would go back anytime and suggest others to go there also with any issue!
    5/ 5stars
    by  
    on October 25, 2015
    I went in yesterday for an alignment. Turns out my tires where the problem. Brian Serrano, the technician, and the boys on shift, went above and beyond to help me. I only brought 360.00 with me. With that price, I drove away with brand new sports tires, an alignment and an oil change. My car is running like new. I chose to wait so the process was long but they bought food for those sitting in the waiting area. They regularly made sure we were ok. I will def return for service
    5/ 5stars
    by  
    on October 18, 2015
    I would like to express sincerely how grateful I am I thank you guys so much for taking care of my beauty, I made home safe (Florida ) I would definitely recommend anyone's to you guys. Thank you so much Sincerely, Ms. Elsie Rosado
    2/ 5stars
    by  
    on October 10, 2015
    I went a week ago for emissions and took 1 1/2 hours
    5/ 5stars
    by  
    on October 8, 2015
    Difficult time with Ct emissions. The guys at firestone new Britain, ct Helped me thru this frustrating ordeal by winning my trust with hard work and reassuring me that with a little more time they would figure it out. Thanks to the Guys Nick, Abs and Adam. They won me back to firestone.
    5/ 5stars
    by  
    on September 20, 2015
    Everytime I bring my vehicles there they get me what I need in a timely manner awesome trustworthy guys keep up the good work
    5/ 5stars
    by  
    on September 11, 2015
    After installing a new crew, I give this location 5 stars. Kyle, was most helpful to me.
    5/ 5stars
    by  
    on September 11, 2015
    Great service. Great customer interaction. Quick and professional.
    5/ 5stars
    by  
    on July 24, 2015
    What can I say - I went into this Firestone location in tears and left with a smile! Abz was extremely knowledgeable/courteous and very professional. My car was driving less than 20MPH and I called and told Abz I was coming in. They were able to give me a diagnostic report in a timely manner. Abz was very thorough with the report explaining to me the action the technician would take to repair the car and cost associated with it. Of course car repairs aren't cheap, and even-though I spent a little more than I wanted, I'm thankful for the exceptional service this team provided! Many thanks!
    2/ 5stars
    by  
    on June 13, 2015
    Called to request their ability to do oil change and tire rotation. Told that there will be no problem, no appointment necessary, simple drive-through process. After taking day off from work, arrived only to be told there would be a 1.5-2 hour wait! Forced to make an appt. for another day. Trust their work and nice ppl. to deal with but timeliness is an ongoing issue with this business.
    1/ 5stars
    by  
    on April 13, 2015
    I brought my car in for a timing belt replacement. It was my first visit to this auto service center. I appreciated the fact that they had weekend hours. I dropped my car off at 9am and was told it would be done by the time they closed at 5pm. I received a call about 5:30pm saying the car would be ready shortly. When I arrived about 15 minutes later they told me it would be ready in about 20-30 minutes. Well, two hours later it was finally done. I think time management really needs to be improved. I will not be bringing my car back to this service center.
    5/ 5stars
    by  
    on February 27, 2015
    The service I received was done right the first time and within the quoted price and completed on the time told me. I will definitely return for my service requirements.
    2/ 5stars
    by  
    on February 22, 2015
    Have used this location for several years. Bob is a massive improvement over others in the past, but he could stand to improve his technical knowledge. Lately mechanics are unprofessional with customers and disrespectful towards management. Very hesitant to return.
    5/ 5stars
    by  
    on February 5, 2015
    Out of all the Firestone Auto Care Stores I've visited, New Britain is surpassed by no one. Along with it's usual Firestone great service, the the people behind the desk here go out of their way to service people knowledgeably and quickly. There is never a challenge too big that they won't try to solve! Thank you!!
    5/ 5stars
    by  
    on February 3, 2015
    I went a week ago and they help me with my car problem
    5/ 5stars
    by  
    on February 2, 2015
    I do not go anywhere else because customer service is the greatest
    5/ 5stars
    by  
    on February 2, 2015
    Customer care and service was very good and friendly service
    4/ 5stars
    by  
    on January 29, 2015
    All the time they give a wonderful service. I definite recommend
    5/ 5stars
    by  
    on January 25, 2015
    Thought I needed Tie Rod ends found out I did not!!
    5/ 5stars
    by  
    on January 24, 2015
    Satisfied with the services and quickly the oil change
    4/ 5stars
    by  
    on January 23, 2015
    I always get my oil change at Firestone! They do a good job in a reasonable time!
    4/ 5stars
    by  
    on January 23, 2015
    Tire and service prices are reasonable and I have no complaints with workmanship. I have not had any indication that they try to sell you repairs that you do not need, which is an important consideration for me. I gave 4 stars instead of 5 only for one reason. I had service done and then noticed when I got home that they had sent me a coupon for $30 off the service I had done. I did not remember the coupon so did not bring it in when I had the service done (my bad), but non-the-less if the company had a special going on it would have been nice to have given me the sale price, especially since I was a repeat customer.
    1/ 5stars
    by  
    on January 23, 2015
    I scheduled an Oil Change on line for 9:30 AM. This is a 15-30 Minute task. I arrived early and waited 10 mins before my keys were turned over and I advised them I would wait. The task was finally completed 2 hours later. I will probably go to an "in and out" for my next oil change.
    5/ 5stars
    by  
    on January 23, 2015
    I have always received fantastic service at this Firestone. The guys there really care and are thorough. I never felt like they were trying to push unnecessary repairs on me. Totally trustworthy place!

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