Car Repairs And Tires At 136 Berlin Rd From Your Cromwell Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 136 Berlin Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #6629 Managed by Nicholas Piccirillo

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our trained technicians will give your car a free courtesy check. We'll examine fluid levels, suspension, hoses, and more. Plus, we're committed to offering the most consistent service on the market, all at reasonable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years of automotive repair, we've seen just about every car problem out there. At Firestone Complete Auto Care, we work to provide exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, meaning any auto service or repair will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.2 of 5) - 66 Reviews
5/ 5stars
by  
on February 6, 2019
Had an amazing experience with the replacement of a rim after an accident. Prior questionnaire interpreted my response as a problem. This is not correct. There was a delay in service because a rim had to be ordered and this was done in an orderly fashion. As soon as the rim arrived the service was completed in a very timely fashion. I was very satisfied with the entire event.
1/ 5stars
by  
on January 26, 2019
I have to go back just to get my receipt for my lifetime alignment ! Waste of time! It's a scam. If you don't get your receipt aand ask tto realign next time. They'll say you don't have iit. Horrible!
1/ 5stars
by  
on January 26, 2019
Do not go! They made me feel like they were doing me a favor just because im not white!
Responded on January 28, 2019
Hello, I want to assure you that our company has a zero tolerance for any mistreatment to our customers based on their age, race, religion, gender, or any other personal preferences. We take claims such as this very seriously and we'd like to get your concerns addressed immediately. Please email us at socialcare@bfrc.com with your contact information, a link to this review, and further details. Thank you for bringing your concerns to our attention and we hope to hear back from you soon. ^Katrina
Firestone Complete Auto Care - Cromwell Management
1/ 5stars
by  
on January 26, 2019
Went for alignment. Not done. Apparently it didn't need it but my sister was still charged. They alignment sheet onlyshowed after results. They are commission based. You go for something you think you need theyll do it even though you don't need it. They won't tell you. Horrible place. Go somewhere else
Responded on January 28, 2019
Hello, we can only imagine how frustrating this must have been for you and your sister and we would like to investigate the concerns you mentioned about your alignment. Please send us an email at SocialCare@bfrc.com with further details, invoice number, your contact information and a copy of this review. We look forward to hearing from you soon and appreciate you as a Firestone customer. ^Bryan
Firestone Complete Auto Care - Cromwell Management
4/ 5stars
on December 27, 2018
5/ 5stars
by  
on November 22, 2018
All of the guys here were not only so nice, friendly and helpful, they got all of the work done extremely quick! I will definitely be going back there!
5/ 5stars
by  
on September 4, 2018
On our way to Maine for vacation, we had a tire blow out on Rt. 95. After putting the doughnut spare on we looked for a tire shop. Your Firestone shop was nearby and we limped in about one hour before closing. Jason Kovolski, your manager, took care of us. He assured us that he would get us back on the road before closing and he did. He was just outstanding. He is a great asset to your company. I would recommend your Firestone store without any hesitation. Thank you for being there and having a manager like Jason Kovolski.
5/ 5stars
by  
on February 26, 2018
Great people, great job done. Thank you
5/ 5stars
by  
on February 19, 2018
3/ 5stars
by  
on February 7, 2018
Went in for oil change and brake check,work was done ,driving home the wheel of car was shakin ,I have to hold wheel steering straight to keep car from going left to right. Call up right away to make appt for car to be recheck
5/ 5stars
by  
on January 22, 2018
The staff were friendly, kind, and explained each step without pretension. Estimates on time and money were correct. Service Manager Jason Kovolski went above and beyond for me so I could get back on the road and home to Philadelphia, Pa. I was stranded there with a busted rim and tire and had to stay the night. He drove to pick up a rim for me over an hour away so I could get home that day instead of having to stay a second night when nobody local had anything ready. I am incredibly grateful.
5/ 5stars
by  
on December 10, 2017
I had the pleasure of dealing with Joe at the counter and he was very welcoming and friendly and helpful. Grade A service!!!
5/ 5stars
by  
on November 27, 2017
On the Monday morning Nov27,2017 driving to work on 91south ran over object went to Firestone report what happen took info check things out told me what happen how they could fix my passenger rear tire Joe ,Jason Kovolski are awsome,also got a 700.00 credit card from firestone that really help me out and a free oil change the flat was all worth it thank you guys for being there in my time of need.
5/ 5stars
by  
on November 16, 2017
1/ 5stars
by  
on October 20, 2017
this store does not communicate as to when your vehicle will be looked into. I had bad experience with getting my car looked into after 5 hours, and i had to take my car back without fixing it.
5/ 5stars
by  
on October 15, 2017
Very friendly, professional and helpful staff. Will definitely be coming back!
5/ 5stars
by  
on October 1, 2017
5/ 5stars
by  
on August 7, 2017
Called this morning around 9:30 and spoke with Joe about the estimate I saw online for 4 new tires. He made an appointment for 11 am to bring my car in and I was back home before 1 pm with my new tires - an added bonus it was $50 less than I expected!
4/ 5stars
by  
on June 19, 2017
5/ 5stars
by  
on April 23, 2017
Gave an approximate time, got the job done timely and efficiently.
1/ 5stars
by  
on April 15, 2017
Fair warning!! Do not go to firestone in Cromwell a routine oil change takes 7 to 12 hours !!!!!
1/ 5stars
by  
on March 18, 2017
Worst service ever! They just didnt take the time to hear what I needed or wanted. They just wanted to go home on a Friday afternoon and were more concern about closing the shop than helping me! Never again!
5/ 5stars
by  
on January 17, 2017
Twice in one week for two different services. This is the 3rd time I have used this Firestone and have always received excellent service. Gary both times this week (new tires, and new brakes), went out of his way to make me feel comfortable with the unwanted expense and kept me up to date with my vehicles progress throughout the process.
2/ 5stars
by  
on October 14, 2016
Would not accept outside vendor coupon for oil change even though vendor listed location as accepting it on their website
5/ 5stars
by  
on September 3, 2016
1/ 5stars
by  
on June 29, 2016
I went to my Nissan Dealership to have my car repaired and the technician said I needed a new cabin filter which I had them replace. I immediately went to Firestone after leaving the Nissan Dealership to have some tire work done. The technician said I needed a new cabin filter which I had just replaced 30 minutes earlier at Nissan. I went back to Nissan and told them what had just happened at Firestone. They removed the cabin filter from my car and showed me it was brand new and proved they had replaced it. Firestone had lied to me and I no longer trust their word. I tell all my friends this story!!!
5/ 5stars
by  
on December 21, 2015
First time using fireston3 services Will use again .never was treated so well by counter people.
5/ 5stars
by  
on December 13, 2015
Got stuck on road. AAA tow to you. Service was excellent. Thank you
5/ 5stars
by  
on November 15, 2015
Fast service . Friendly and helpful. Can't wait for my next visite.
5/ 5stars
by  
on November 8, 2015
Went a week ago and they did a great job l. Dropped the car off and it's running great!
4/ 5stars
by  
on October 28, 2015
I was a walk in to the store and I was able to get right in for an oil change. I think or it felt like I was out of there about 5 minutes after I sat down in the waiting area. Great experience and the price was reasonable.
4/ 5stars
by  
on October 20, 2015
Was friendly reliable service was quick and the employees were helpful
2/ 5stars
by  
on October 17, 2015
I went to have a valve stem replaced. I also told them i had a slow leak in front tire. They replaced the valve stem which cost 85.00 but i still have a leak in one of my tires. Im disabled and havent been able to get back there. Its been 2 weeks and i cant even put air in the tires. I hope when i finally get back there that they will fix the problem since i bought the tires from them even if i have to pay them. I just want it fixed and im very disapointed
5/ 5stars
by  
on October 8, 2015
I HAD MY CAR TOWED IN BY AAA. WHILE THERE, JOHN, UPON MY SISTER' REQUEST, HAD HIM EXPLORE A NOISE SHE HEARD. IT WAS A BRAKE ISSUE. I HAD IT FIXED. JOHN, RYAN AND AMY AND I'M SURE OTHERS, WENT ABOVE AND BEYOND THEIR NEED TO PLEASE. I'M SO GRATEFUL. JUST CAME OUT OF THE HOSPITAL, SO MY SISTER WAS TAKING CARE OF THIS FOR ME. I'VE BEEN USING THIS FIRESTONE OR MANY YEARS. MOST OF THE TIMES HAPPY WITH SERVICE. VERY PLEASED THIS VISIT. THANK YOU LAURA
5/ 5stars
by  
on October 5, 2015
time frame for service was accurate .. received call when car was ready .. good service
5/ 5stars
by  
on October 1, 2015
Traveling for work...got a flat...they repaired it and didn't try to sell me anything I didn't need! I would recommend their trustworthy, professional service!
5/ 5stars
by  
on September 28, 2015
I went to the Cromwell CT with a flat that needed to be fixed. The service was so good that I want to praise the workers at the store! Especially Jon Metag. He was professional, honest and prompt. Thanks all around from an excellent staff.
5/ 5stars
by  
on September 16, 2015
No problems, they do great work, and pay attention to detail
5/ 5stars
by  
on September 8, 2015
I used them a week ago when my tire blew on the highway and I had to make a quick detour to get a new tire. Firestone were able to take me right away and had my exact match tire in stock and I was able to drive away and continue to my destination less than an hour later! I am very happy with the service I received and could not thank them enough for the fast service.
4/ 5stars
on September 4, 2015
Very professional and efficient. They offered a reasonable price.
5/ 5stars
by  
on July 29, 2015
Amy is the best thing that has happened to your Cromwell store. Before her I always felt the management was kinda shady. She has retired my faith in the Firestone company
5/ 5stars
by  
on July 23, 2015
Had emissions inspection without an appointment near the end of the day; Firestone took the car in right away and I was out in 15 minutes.
5/ 5stars
by  
on June 10, 2015
I arrived with my car on a tow with a flat tire. My expected wait was about two hours but actually I was there less than two hours. The store manager helped a tremendous amount to make me a satisfied customer.
5/ 5stars
by  
on June 3, 2015
I had work done at the Cromwell, CT location. I created my appointment online, which was super easy. Dropped off my car while I did some stuff at home and a short time later I received a call letting me know my work was completed.
4/ 5stars
by  
on May 28, 2015
In the past I've been kept waiting for over an hour, despite having an appointment every time. Glad that I left in under an hour this time.
5/ 5stars
by  
on February 27, 2015
I've brought my cars there for about 5 years or longer I buy my tires there and they have always given me good service with honesty. Thank you
5/ 5stars
by  
on February 26, 2015
I needed my oil changed a few weeks ago and it was done quickly and the service people are very polite and knowledgeable .
5/ 5stars
by  
on February 10, 2015
Firestone has local professionalism when helping me with my vehicle repairs, with a quiet and comfortable wait time and stay. The feeling is it's nice to have me back. Always a nice experience here.
5/ 5stars
by  
on February 6, 2015
Every time we use Firestone the service is great and the counter people are very courteous and professional.
4/ 5stars
by  
on February 4, 2015
Professional people greet you and the work is done well and quickly.
3/ 5stars
by  
on February 3, 2015
always have been happy with firestone and your cromwell location until this past spring
3/ 5stars
by  
on February 3, 2015
I have been warned by my ex-husband (a Automotive Technician for over 35 years) to stay away from this business. So far I have had sufficient service and if there have been errors they were corrected. I would just add that I would give a glowing report if I didn't have to bring the car back for the errors which is time and money from my pocket as well. The counter people are pleasant and easy to deal with. Being a single woman; it is difficult to be taken seriously sometimes. I don't like being taken advantage of.
5/ 5stars
by  
on February 3, 2015
They took my car right in and the tire rotation was done in 15 minutes
5/ 5stars
by  
on February 2, 2015
I used Firestone for a snow tire mount and balance, along with an alignment. The technician discovered a failing tie rod and notified me right away. While I used my BMW specialist for that particular repair, I brought the car back to Firestone to complete the work. I'll use their services again.
5/ 5stars
by  
on February 2, 2015
On a Saturday morning at 10:00 I discovered that one of my tires was quickly going flat. No local garages were open for a last-minute repair. I limped my truck to Firestone without any appointment. As busy as they were, Firestone fixed the flat and had me back up and going within 20 minutes. Awesome!
3/ 5stars
by  
on February 2, 2015
so, I called went in had oil changed synthetic the only thing is they put the wrong mileage on the sticker which made me question if the actually did a synthetic oil change? not a regular one? I had to call and the man who answered check and his response was that all the service men put 3000 miles on there sticker which i know is not true because the last time it said 5,000 mile change.and is not sitting well with me at this time
5/ 5stars
by  
on January 29, 2015
Loss brake power driving kids to school made it home safely called Firestone in Cromwell and was told bring it in right away, a neighbor closely followed me. Once checked in they contacted me throughout the day with updates, suggested work to be done and cost options. ( definitely not cheap but affordable on payment plan) Manager Frank V, was great to work with as are the other workers there. As a woman/mom who knows only get in car- turn key and go, i feel comfortable and trust Firestone to treat me with respect,dignity and a friendly attitude.
4/ 5stars
by  
on January 27, 2015
Close to home and and a good place to go. nice people .
5/ 5stars
by  
on January 27, 2015
My engine lite was on the found the problem order the part and repaired it fast!
5/ 5stars
by  
on January 26, 2015
So far been very happy with there service, have taken my 3 cars to Firestone and been very satisfied with them and will continue to do so,
5/ 5stars
by  
on January 25, 2015
I love going to your shop. Chris is one heck of a guy funny and smart person he understand me and is help and honest. Can't wait till I bri my car to get ready for the spring and to know the job gets do correctly. Chris make sure that the job is done right.
3/ 5stars
by  
on January 24, 2015
Have a life time alignment they adjusted the toe only, stated they did not have the right socket. I did receive a free oil change. But wanted the alignment to be right, maybe next time.
5/ 5stars
by  
on January 24, 2015
They explained that the problem I thought I was having was not the problem and showed me what was. Fixed it promptly!
5/ 5stars
by  
on January 23, 2015
We have had our 4 cars serviced by the Cromwell Firestone for years. Repairs have always been completed perfectly and within reasonable time. The staff is professional and courtesy. Thank you to the staff at Firestone.
4/ 5stars
by  
on January 23, 2015
i have been getting my car serviced there for a few years and trust when i go there my car needs will be taken care of.
5/ 5stars
by  
on January 22, 2015
I have never had a bad experience with these guys. I've had thousands of dollars In work done over the years and they are worth every penny.

Browse Nearby Firestone Complete Auto Care Locations

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone