Car Repairs And Tires At 2897 Berlin Turnpike From Your Newington Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 2897 Berlin Turnpike? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

2897 Berlin Turnpike
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #768287 Managed by Ethan Turney

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our auto care teammates will give your car a free courtesy check. We'll inspect lights, suspension, the battery, and more. Additionally, we're devoted to offering the most consistent service on the market, at affordable prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.8 of 5) - 49 Reviews
2/ 5stars
by  
on January 2, 2019
I made the appt online to get a free inspection and tire valve replaced. I, went to the Manchester store and as courteous as my sales person, they let me leave with an exhaust system that was deteriorated, bearings in the wheel were making a lot of noise. You could not have not missed hearing that pulling it in and out of the garage. Asked me about getting an oil change for $45.00, and I said I have a coupon from Munro for $14.99. He said the best he can do is $25.00. The technician missed the mark on this completely. I gave them 2 stars. They charged me $45.00 to replace a valve stem in my spare tire and plug a leak in my front driver side tire after removing a screw. The bearing mouse was on the right pass. Front tire. I was driving a 99’Dodge Dakota. You decide how you would feel about this outlet after this experience.
Responded on January 7, 2019
Holly, thank you for sharing the concerns you have after your visit for an inspection and valve replacement. We apologize for any inconvenience and we'd like to address this. Please email us at socialcare@bfrc.com with the details of your visit, the store, your invoice number, and the best contact information for you. We value your business with Firestone and hope to hear from you soon. ^Jennifer
Firestone Complete Auto Care - Newington Management
5/ 5stars
by  
on November 30, 2018
I was on my way to a volunteer event in Hartford for work when my friend and I heard a bizarre noise and had no choice but to pull over. It was also very dark and very cold. It was maybe 6:15PM knowing the closest Firestone closes at 7PM. I took my chances and called just to see if there was anything that could be done. Armand eased my mind immediately when he told me "Well I'm not going to leave you stranded come down and we will take a look." Once I arrived he had Luis take a peek to see if he could figure it out. Trust me I was just thankful for them staying just to take a look. The guys said they have NEVER seen anything like what had happened. They showed me the damage and it was so very obvious of the completely broken off Rotor. They said they couldn't let us leave with the car being in the condition it was in. It was very dangerous. So we talked for a few minutes and I asked if it was something that they could fix now. All I have to say is they went above and beyond to help me and I can't express how grateful I am. They literally saved my life, my friend’s life, and my weekend. Considering the headache of having to get a rental and dealing with the issues the next day. Finding work coverage.. The whole nine. Armand went and got the parts for me. They installed them so fast and educated me on what I should do next to. Truly guys, thank you so much.
5/ 5stars
by  
on July 28, 2018
Very helpful and info Native
1/ 5stars
by  
on April 24, 2018
Be sure to get a estimate on your service before they work on your car. I was charge over $150.00 for work that I had not approved or discussed with the mechanic.
5/ 5stars
by  
on March 7, 2018
5/ 5stars
on January 11, 2018
5/ 5stars
by  
on December 18, 2017
I did not expect that I had anything wrong with my suspension and was very grateful that it was found and was fixed so quickly. I did not have to go back and that was highly appreciated. From what I encountered, excellent efficiency.
5/ 5stars
by  
on December 5, 2017
VERY GOOD AND QUICK SERVICE!!! VERY GOOD TECHNICIAN (MIRSAD) AND ADVISOR(ARMANDO)!!!
5/ 5stars
by  
on November 22, 2017
After being let down by my normal oil change store, the employees are Firestone in Newington helped me tremendously! They got me right in the very next day and within 20 minutes I was on my way! Such fast and friendly service! They now have a new loyal customer!
4/ 5stars
by  
on November 4, 2017
5/ 5stars
by  
on October 10, 2017
Every time that I have a oil change I am in and out very quickly. People that work there are very curteous.
5/ 5stars
by  
on October 3, 2017
As a woman not knowing much about repairs I always dread when something goes wrong with my car. I never had a bad experience with Newington Firestone. I choose to go there, because the service is excellent and it is trustworthy.
5/ 5stars
by  
on September 24, 2017
Very professional, friendly and they are straightforward and trustworthy. Great Job!!
5/ 5stars
by  
on September 18, 2017
Another quick, efficient & friendly visit for routine oil change/tire rotation
5/ 5stars
by  
on July 12, 2017
I went in for an oil change. My service rep and the technician were amazing! I had an emergency with my car that I was not aware of. Adam and Pedro were honest and straight forward with me. I will definitely return with all my other vehicles !
5/ 5stars
by  
on June 16, 2017
5/ 5stars
by  
on June 3, 2017
The service was excellent and they were very quick! I was very happy with my experience. Nick Piccirillo was great!
5/ 5stars
by  
on April 14, 2017
I came to your store today because one of my tires kept loosing air. I was hesitant to go because being a female, I always feel like I'm going to get the run around and a bad deal because I do not have any car knowledge. I was greeted by Adam and he immediately made me feel at ease! I explained the problem I was having, he asked a couple of basic questions and went on to the inspection. Told me prices up front and took me in right away. My tires ended up being way worse off than I had thought so Adam explained my options and I choose the one he suggested. SUCH a GREAT price for two tires! He waived the instalment fee too! Overall... The short amount of time I spent in your store was not scary... it was enjoyable! Thanks SOOOO much Adam...I'm already telling everyone I know!
5/ 5stars
by  
on March 17, 2017
The staff was extremely friendly and very helpful.
5/ 5stars
by  
on March 3, 2017
I went into Firestone to possibly purchase new tires for my vehicle. I was still shopping around and unsure of which company to purchase from. As soon as I met Jason Kovolski, I knew that I came to the right place. Kovolski was extremely professional and answered every question that I had. I am a law enforcement professional and Kovolski demonstrated support for all emergency services personnel, which was a huge plus in making me feel comfortable in giving Firestone by business. Due to my recent experience at Firestone in Cromwell, CT I will be returning for all of my vehicle's needs. Kovolski should be commended for his exceptional customer service skills.
5/ 5stars
by  
on January 29, 2017
Store manager extremely courteous and tries to ensure an excellent experience.
5/ 5stars
by  
on January 10, 2017
5/ 5stars
by  
on November 30, 2016
Joe at the Newington location provided great service and was able to get me a much lower price on the part I needed compared with the dealer's price. He was also very helpful when I had to bring the car back for some follow-up issues. I haven't used other Firestone locations but I found this particular office to be very customer-oriented and fairly priced which is hard to find in a car repair shop. Highly recommended.
5/ 5stars
by  
on October 28, 2016
During each of three visits, employees at Firestone have been very helpful, polite and time efficient. Recently I went for an oil change and they tightened my noisy heat shields at no charge- I really appreciated that!
5/ 5stars
by  
on September 29, 2016
5/ 5stars
by  
on September 10, 2016
Went in for a tire repair around 5pm on a weekday. Once done at the counter to check in and give my keys, I went outside to make a phone call and saw my car was already going inside the garage. Saw the whole procedure of the tire repair and took under 5 minutes total. Fastest service I have ever experienced at an auto shop.
5/ 5stars
by  
on August 15, 2016
Stopped in at 3pm on a Sunday, desperately needing new tires. They were only open for another 2 hours but the employees were great and got me out of there within an hour. There was no hard sell on anything I didn't need and was given a real good deal on 4 tires. Very friendly and professional.
5/ 5stars
by  
on August 12, 2016
Excellent service at the Newington Location. Highly recommend. Courteous and Professional. Gary was my Service Advisor
5/ 5stars
by  
on June 6, 2016
Great prices, quick service, knowledgeable and friendly staff.
5/ 5stars
by  
on May 1, 2016
this guys are awesome ! they are not the typical mechanics place ( if you know what I mean ) I trust on their advice .
5/ 5stars
by  
on April 8, 2016
Friendly staff that I feel that I can trust.
5/ 5stars
by  
on March 31, 2016
I called your Newington CT location on Tuesday to get an estimate for an oil change on my Mercedes C300 and possibly a new battery also. I spoke with Ray who delivered exceptional customer service and displayed great knowledge with the work I was looking to receive, being the vehicle that is was Ray informed me that he would have to order the oil filter and can have it in same day so the sooner I got the vehicle to him the sooner it can be ordered. He quoted me a price that was little higher than one Midas previously quoted me and he directed me to their website where I should be able to find a coupon for $15 off of my service that alone was very kind of him to go out of his way to save this sale. Once I got to the store he was the same sales associate to greet me at the counter and remember the conversation we previously had on the phone he also informed me that he already went ahead and ordered that filter for me as he could tell I was interested in coming to his location. This saved me a lot of time and showed how great of a sales man he is! The work was done in a timely fashion as well. I have only been to Mercedes Benz dealer to receive my work and this is the first time I've tried anywhere else. After this experience I am sure to come back to this location for all of my services and needs. It's safe to say thanks to Ray your location has earned my business going forward and I will be sure to share to word! Keep up the great work.
5/ 5stars
by  
on December 21, 2015
I recently went in for an oil change and was very pleased with the service. Online scheduling was very easy, and the staff were very friendly and professional. The waiting area was very clean and well appointed. During the oil change, the battery test revealed that my battery was low. It was recommended that I change the battery, which I decided to do. Despite this, the oil change and battery installation were completed in less than 45 minutes. The technician found a coupon for the oil change, and the price of the battery plus installation was very competitive.
4/ 5stars
by  
on December 20, 2015
Stopped by the new Firestone auto care in Newington, CT for a oil change shortly before closing time expecting to be told it was too late, but they got me in, got the work done, even quoted me a price on snow tires I was interested in. I also heard one of the techs telling another customer they lubed a bearing in the heater fan to quiet it down at no charge, and if this didn't work, they would have to replace the fan motor. Most garages would have just replaced the fan and made more money. Having worked as a mechanic myself I appreciate the fact they are not just "part changers".
5/ 5stars
by  
on December 5, 2015
The new location in Newington is Honest, quick, and helpful service!! Will be my #1 car repair place.
5/ 5stars
by  
on November 26, 2015
I went for an oil change at the berlin turnpike location. Everyone was so friendly to my son and me. Service was quick and they went above and beyond to give me a good experience.
5/ 5stars
by  
on November 23, 2015
It was great .. they are very skilled people , nice , educate etc etc .. I am happy with the service in every aspect .
5/ 5stars
by  
on November 18, 2015
After reviewing pricing I obtained from other tire dealers I decided to go with this Firestone dealer. Thanks to Jason for working with me in order to secure the best possible price. I didn't feel pressured in any way and his understanding of what I was trying to do made me feel that I could make my purchase feeling this was the best place to buy tires for my Silverado.
5/ 5stars
by  
on November 14, 2015
I went there to replace a broken wheel stud and nut without an appointment. They took care of it very fast and did a tire rotation. They were attentive, polite and very respectful. Thank you for your help. Julio Morris
5/ 5stars
by  
on November 8, 2015
I had them patch a flat tire I had and install it back on my truck. The guys were friendly and great to take care of my needs. I had requested 40 psi of air in the tire, as my tire pressure monitoring system requires it to reset. The only complaint I had was that the light came on immediately after leaving the parking lot and the tire read 32 psi. I had to fill it up when I got home.
5/ 5stars
by  
on November 7, 2015
Went in last minute and the guys were very gracious and did not seem bothered one bit. They even stayed 20 minutes late so I could pick up the parts they took off.
2/ 5stars
by  
on November 5, 2015
I had new Firestone tires put on 2 months ago at the Glastonbury store. The tires came out of balance, I had them rebalanced there(no charge). I added centering rings as they suggested, 2 weeks later, they started to shimmy again. I went to Newington store as it's very close to my work. They rebalanced them but insisted I have to pay for it. I drove home that night and they definitely were not balanced correctly! I brought them back to the Glastonbury store and they were not balanced. They rebalanced them and now they are fine. I was charged for a rebalance that didn't even work. I will stick with the Glastonbury store from now on.
5/ 5stars
by  
on October 31, 2015
Oil change was quick and they even made arrangement to get mobile one for me.
5/ 5stars
by  
on October 23, 2015
Had 2 snow tires installed on rims and they didn't. Try to gouge me on mounting and balance
5/ 5stars
by  
on October 20, 2015
I have brought my car back for new brakes because we were very happy with the tire service that we had done the day before. We would highly recommend the newington store to our family an friends.
5/ 5stars
by  
on October 20, 2015
Great guys who were very helpful and were incredibly patient in answering all of my questions. They really wanted to help me, as the customer, get the best service for the best price. I will definitely refer friends and be back!
5/ 5stars
by  
on October 7, 2015
Had new tires put on and they did a great job and great staff
5/ 5stars
by  
on September 21, 2015
Ray Jones sales rep and tech awesome they were both good and knew what they were doing
5/ 5stars
by  
on September 19, 2015
Service Manager and Mechanics were courteous, thorough, and wasted no time finding and fixing the problems. Pleasantly surprised by the professional no nonsense attitude and attention to detail. Ill be utilizing the Newington Firestone for all my car care repairs.

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