Car Repairs And Tires At 9763 Mission Gorge Rd From Your Santee Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 9763 Mission Gorge Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

9763 Mission Gorge Rd
Get DirectionsHours + Information
Sun8a-6p
Mon8a-6p
Tue8a-6p
Wed8a-6p
Thu8a-6p
Fri8a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #16705 Managed by Trevor Naetzel

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If something about your car seems off, our professional teammates can perform a free courtesy check. We'll examine lights, suspension, hoses, and more. Additionally, we're dedicated to giving you the best service possible, all at great prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or book your appointment online or by phone.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 52 Reviews
5/ 5stars
by  
on March 4, 2019
I went in to have new tires mounted on my specialty aftermarket wheels, and have everything balanced and installed. Trevor and the team took extra care to make sure that my car and the wheels were well taken care of and carefully installed. Great service overall.
5/ 5stars
by  
on February 23, 2019
Great experience. Id like to give recognition and appreciation to the manager James for assisting me. His work ethic is outstanding. I was assisted with respect and care. He explained in detail the best solution to my request and serviced my vehicle in good timing. Id also like to thank the rest of the staff there for doing a good job on my vehicle
5/ 5stars
by  
on November 21, 2018
They were awesome! They were very caring and and did great work!! I will be back for all my future repair needs.
5/ 5stars
by  
on November 3, 2018
Mike was wonderful! He came out & looked at the nail in our tire & thought it might actually be repairable. He said it was close & we should probably look at some options just in case since it was near the sidewall. Two other tire stores this morning looked at it and said it wasn't repairable & didn't even try to sell us a tire. At least Discount Tire thought there was hope. And they offered to rotate my tires for free. Currently sitting here waiting for them to take my van in for service & I'm watching what's going on in the shop area. I'm very impressed by what I see. Employees all look happy. They are helping each other out. There are huge overhead fans blowing to keep the employees cool. And there seems to be very good communication between employees & customers. I would highly recommend Discount Tire to anyone.
5/ 5stars
by  
on October 22, 2018
Daryl was very nice. He went over everything quite throughly and did not add things that didn’t need to be done as my dealership was trying to do. Matthew also was very nice.
5/ 5stars
by  
on August 22, 2018
Our Suburban had a oil leak and the service man explained what method they use to find the oil leak. They ended up replacing a gasket and all is good. Extremely nice people at the Santee location and truly honest!
5/ 5stars
by  
on July 22, 2018
Fantastic service by knowledgeable professionals.
5/ 5stars
by  
on June 30, 2018
Service Advisor William was terrific!
1/ 5stars
by  
on June 29, 2018
Long story short, I was given a 2 hr. time estimate for work to be completed. I did not get the car back till over 4 hrs later. No excuse for that except I did not play the part of the squeekie wheel. There will not be a next time.
2/ 5stars
by  
on April 29, 2018
watch your receipt, they'll tell you the tire warranty is included but youre charged for it...very deceiving! also make sure they reset your lights because they wont reset your maintenance lights unless you make them don't drive away without making sure everything was done right the first time .
5/ 5stars
by  
on March 8, 2018
I just wanted to recognize those folks who made my experience so painless!! Jose- who took such great care in explaining my options and working around my schedule for an apt.....Miss Jackie- Who completely explained my invoice and anything I might need in the future, Chip and Jeremy- Who took great care in keeping my filthy car from getting any dirtier! Now that I've driven it, more kudos for Jeremy and Chip
5/ 5stars
by  
on October 19, 2017
Caring, reliable, honest, efficient!!!!! Would highly recommend!
1/ 5stars
by  
on August 27, 2017
5/ 5stars
on August 1, 2017
5/ 5stars
by  
on May 8, 2017
Awesome group at this location. Service advisors are great at communicating and techs go out of their way to get your job done quickly and correctly. Will definitely be coming back to this location.
5/ 5stars
by  
on April 27, 2017
Kristopher Niva & Trevor were great to work with. They are hard working, honest, efficient & accurate. Thanks again guys - we'll be back!
5/ 5stars
by  
on February 20, 2017
Great service and very professional! Couldn't have asked for a better experience buying my tires.
5/ 5stars
by  
on November 8, 2016
Staff are great and honest. They will help you alot just communicate. They will tell you even the very little things that needed to your car, that other mechanics won't even bother letting you know. Ian is the man for the alignment; especially for lowered cars. He knows what his doing. I will keep coming back to them for my alignment.
5/ 5stars
by  
on October 21, 2016
Very fast/ polite/ pleasant / informed folks work at that location. As a visitor from Maine it was refreshing to be treated as a longtime friend !
5/ 5stars
by  
on July 28, 2016
Always great service and mindful of value. We are a small business company. Price matching, flexible on appointments, and quality workmanship. Done right the first time. Awesome team at Firestone Santee, California.
2/ 5stars
by  
on December 21, 2015
My daughter had her rear brakes repaired and they started making noise after a couple weeks.The repair included new shoes, drums, and hardware kits. I pulled the brake drums to inspect and found that the mechanic damaged the support plate on one side (must have used a pry bar to remove the drum), and never cleaned with compressed air (both sides were extremely dusty). It looks like the mechanic was in a hurry to get the job done. I would guess that the mechanic was an apprentice based on my post repair inspection.
2/ 5stars
by  
on November 14, 2015
I keep having to go here because of my car n new problems that keep coming up
5/ 5stars
by  
on October 18, 2015
Fast alignment and best of all I didn't have to hassle with my car not fitting on the rack because it's too low. They have an unground rack with is really convenient
4/ 5stars
by  
on September 28, 2015
This Firestone is my favorite! I have tried other Firestone shops a lot closer to where I live and they were terrible with customer service and repairs!! I have been coming to the Santee Firestone for the last several years and they are great!
5/ 5stars
by  
on September 24, 2015
Went in for a oil change and all went great. Great customer service
5/ 5stars
by  
on September 16, 2015
I am very happy with the choice of tire, especially now that I tested the rain.
5/ 5stars
by  
on August 30, 2015
Sheldon was my service advisor the last 2 times I visited the Firestone in Santee, CA. He was the most helpful and knowledgeable person I have had contact with there in over 10yrs. I was stranded, got a tow to Firestone, and from then, Sheldon took over the task trying to save me money and future problems with my car. I would HIGHLY recommend him and this location to many of my friends.
5/ 5stars
by  
on August 6, 2015
The guys took care of me. New staff since my last visit, very personable.
4/ 5stars
by  
on August 6, 2015
I asked them if the c/c world affect my credit score and they told me no. That was untrue. my credit score went down 20 points. They submitted I was unemployed and I am retired with an income. I am very disappointed especially when I paid the card off as soon as it got it
3/ 5stars
by  
on August 6, 2015
I was in a bad spot, needed brakes done that afternoon , so I could use my truck next day. They did excellent job on getting my service done that afternoon, however, I am very disappointed in salesman. He obviously works on commission, as he sold me a lifetime warrantee brake job, on a beat up truck with 240,000. I needed it done, and didn't want to waste time squabbling over price. However, every time I think about it now, it really bugs me. So, despite the excellent service, I will probably never go back , knowing that the sales people will try and sell me the most expensive service, because it's in their best interest, not looking out for mine.
5/ 5stars
by  
on July 23, 2015
My existing tires were in extremely bad shape with a newly acquired screw in one. I was in desperate need of new tires the day I visited the store. Sheldon Joseph and Kristopher Niva went above and beyond expectations! They worked hard to help me make the selection and to provide the best price. Even more impressed by their kind and compassionate efforts to ensure that I left the same day driving on safe tires! Thanks, guys!! You're the best!!
5/ 5stars
by  
on June 16, 2015
Recently I took my vehicle in for brakes service. Associate was very helpful and professional!!
4/ 5stars
by  
on June 13, 2015
I set up an appointment the day before to have new tires and an alignment done. I was told the tires had to be brought in from another store in San Diego and I also told them I'd be waiting at the store until it was done. I arrived 15 minutes early for my appointment on Saturday morning and Tiffany (Awesome lady!) got me started. My car sat for an hour and a half before it moved. When it came down to it, only two of my tires were on hand, an honest mistake. However, it took more than an hour after that before my car was done. On top of the 10% off for using my new Firestone account, I was "taken care" of by a very courteous staff. For that, I left pleased but I do offer some advice. Don't offer appointments if you can't be more timely with them. This is my first visit to Firestone after numerous purchases with two other major tire vendors in San Diego. I've never seen a waiting customer's car sit for more than an hour when an appointment was made. Fix that, and you'll get a "5" from me.
5/ 5stars
by  
on June 6, 2015
been here a few times, always 100% satisfied w the service. Done right the first time, every time.
5/ 5stars
by  
on May 7, 2015
Timely service and great customer service! My usual location could not fit me into their schedule so, I had to come to the Santee shop and it was worth the trip!
5/ 5stars
by  
on May 4, 2015
Friendly staff: Christopher and John. Pointed out features of service requested a d potential future Svcs plus current discounts/savings. All good. Wait time was reasonable. I did have to return to location to get refund coupons, though.
5/ 5stars
by  
on March 9, 2015
Very knowledgeable and it's a good santee location
5/ 5stars
by  
on March 4, 2015
Very friendly and quick service. Appreciate the professionalism of the staff.
5/ 5stars
by  
on February 26, 2015
I've been goin here for years always great reliable service.
3/ 5stars
by  
on February 26, 2015
Great service and good customer service with every oil change.
5/ 5stars
by  
on February 26, 2015
I love this place. Kris has always been honest with me.I really appreciate that because I'm a single lady and don't know much about cars. Sometimes they are really busy and take longer than they think, however I'm so happy with what they do that I will wait.
5/ 5stars
by  
on February 23, 2015
It's not easy finding a shop that can handle my tires and alignment, because I have a Jeep Wrangler with a lift and 37" tires. These guys are very professional, and give me very fast service. I've recommended many of my fam and friends here. Thanks a lot for the military discount as well! God bless
4/ 5stars
by  
on February 19, 2015
I always receive good service at this store. The staff is knowledgeable and helpful. The work is always completed on time. Recommendations for future service is made with enough warning time that I can save up for the next repair.
5/ 5stars
by  
on February 4, 2015
I go here all the time wether it's just for an oil change or tires and brakes. The staff here are real polite and treat you like a human being. I won't go anywhere else. Kris is exceptional and keeps you informed on your vehicle.
5/ 5stars
by  
on February 4, 2015
I heard this Firestone was able to accommodate cars with a low ride height for alignments, so I decided to take my vehicle here. I purchased the lifetime warranty alignment for under $200, which I highly recommend. Every time I visit this Firestone, they are always willing to set up my car with the alignment specifications I ask for. For example, they allow me to specify how much camber I would like to run in the front and the rear of my vehicle, given that I have the adjustable arms needed to do so. It's always a pleasure doing alignment business with this Firestone. I highly recommend this Firestone to anyone needing alignments, especially if you have a low vehicle!
5/ 5stars
by  
on February 3, 2015
I went in this weekend and was in &out within 45 minutes with an appointment. The staff is friendly and very professional.
5/ 5stars
by  
on February 3, 2015
I used Firestone about two months ago from today. :)
5/ 5stars
by  
on February 2, 2015
The employees are very friendly, honest and professional. However, the appointment scheduling could use improvement. Even though you have an appointment ,your car is just put in line with time available for that day.
5/ 5stars
by  
on February 2, 2015
I have been using Firestone for all my service needs for the past year and on and off before that. I am always pleased with their service. I don't plan on ever going anywhere else from here on out!
5/ 5stars
by  
on January 29, 2015
I will be back for to more tires, ,staff very, good at what they do,
5/ 5stars
by  
on January 28, 2015
I replaced all 4 of my tires and have been very satisfied with their performance and also the customer service I always receive. Raymond is an asset to this store. Chris is also very helpful and knowledgeable.
5/ 5stars
by  
on January 23, 2015
I am so glad I live close to this Firestone store, I can't beleive how professional the employees are. I have all my cars serviced at Firestone and this store has been the best, Ray had went out of his way to get my vehicle done so I could continue to my work. I will return for tires for my SUV next month. Great People.

Find The Firestone Complete Auto Care Location Nearest You

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone