Car Repairs And Tires At 435 N 2nd St From Your El Cajon Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 435 N 2nd St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

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Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
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Store #25380 Managed by Andrew Mcgriff

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our professional teammates can perform a free courtesy check. We'll examine lights, headlights, hoses, and more. Additionally, we're dedicated to giving you the best service possible, all at reasonable prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or schedule an appointment by phone or online.

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Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 57 Reviews
5/ 5stars
by  
on March 13, 2019
5/ 5stars
by  
on March 10, 2019
Great experience and fast service
1/ 5stars
by  
on February 26, 2019
This location is smooth game players and they do the "Bait and Switch" act.
Responded on February 28, 2019
Le, we're sorry to hear that you had a poor experience and we want to ensure that your concerns are addressed appropriately. Please email us at socialcare@bfrc.com with the details of your visit, the store, any related invoice numbers, and the best contact information for you. We appreciate your business with Firestone and we hope to hear from you soon. ^Jennifer
Firestone Complete Auto Care - El Cajon Management
5/ 5stars
by  
on February 10, 2019
Very caring! Been coming here for years, never had a problem! Thank you Firestone?
4/ 5stars
by  
on December 22, 2018
Customer service was above satisfactory.
4/ 5stars
by  
on December 22, 2018
Customer service is above satisfactory.
5/ 5stars
by  
on November 28, 2018
Andrew and team did a great job, they always do. Great service, great communication, and when I showed up unannounced and gave them a deadline, they totally knocked it out of the park.
5/ 5stars
by  
on July 7, 2018
Certain tires were recommended by a friend to give me comfort n quiet in my Odyssey! Firestone had them, I went there and had them put on also got lifetime alignment ! All went well and staff was professional n knew the business at hand ! Thank You !
5/ 5stars
by  
on July 5, 2018
Service was good and quick !
4/ 5stars
by  
on June 18, 2018
Hey, the visit went well and my car got fixed, but when your survey asked if I wanted to enter your $500 repair shop giveaway, I clicked YES, and then the website changed my answer to NO right when the program acknowledged it.....that stinks!!! I DO WANT TO BE ENTERED IN YOUR GIVEAWAY!!! PLEASE WRITE ME AGAIN SO I CAN DO THE SURVEY AGAIN...THIS TIME I DON'T WANT THE SURVEY TO CHANGE MY ANSWER ABOUT ENTERING AFTER I CLOSE THE WEB PAGE!!!!
3/ 5stars
by  
on March 28, 2018
Great complet Auto service workshop and center. Recommend to any one to visit it at least one time
5/ 5stars
by  
on March 2, 2018
3/1/2018 My visit for tire service needs at Firestone on 2nd Street in El Cajon. Customer service was exceptionally above any retail store I have seen, I felt at home when I was there and felt like part of my family performing the service on my car. I recommend for any kind of car service visit the Firestone store on 2nd Street in El Cajon and you will know what I am talking about. Ron Salami
5/ 5stars
by  
on February 5, 2018
This is my third review,google, yelp and now this. I am really surprised by the behavior of the staff, technicians and sales person on front desk. Very kind, very polite and professionals. I will be back again and will recommend to my friends and family for sure. Thank you Ed
5/ 5stars
by  
on January 26, 2018
4/ 5stars
by  
on January 26, 2018
We had a little problem was able to find a solution. Andy was helpful to the best he could .
5/ 5stars
by  
on January 13, 2018
Very polite and professional experience.
5/ 5stars
by  
on December 9, 2017
The technician, sales manager, and service advisor Did a great job. I will be glad to bring both my vehicles back for service and tires to Firestone auto care. Thanks guys!
5/ 5stars
by  
on September 14, 2017
I had a lugnut that would not come off so they could change the tires. Andrew stayed way over time to try to accommodate me, although they had to wait and do it the next day, he was reassuring, kind and not at all put out trying to help me and my father. He is always professional and caring. He is an asset to the store and a great person to work with.
5/ 5stars
by  
on July 31, 2017
The person who help me name Jose,is agreat person he is friendly,and always has an excellent attitude with customers and make the customer feel comfortable and safe thank you Jose and Firestone for you help
5/ 5stars
by  
on July 24, 2017
They are honest hard workers. I get my oil changed here. I love that they let you know how mch it's gonna cost . I get my car worked on there all the time. I like if they need to fix anything else while working on my car they call and let me know with an estimate. They are great here!
5/ 5stars
by  
on July 10, 2017
They went over everything with me , explained everything and completed in a timely manor
5/ 5stars
by  
on July 8, 2017
Had our brakes done. Received a good fair price and work was completed much sooner than expected. Communication was excellent. Highly recommend this location and will happily return in the future as needed. Thank you!
5/ 5stars
by  
on June 23, 2017
Thank you chip for fixing my car you did a great job and that i am thankful for
5/ 5stars
by  
on May 19, 2017
Have been working on some issues with a truck and as frustrating as it was, Andy and Jeremy were always there with a smile. Highly recommend their services to anyone. Thanks guys
5/ 5stars
by  
on May 10, 2017
Awesome experience, trusted staff without any pressure!!
5/ 5stars
by  
on October 4, 2016
I am extremely satisfied with the service I received today. You have made a dedicated repeat customer.
5/ 5stars
by  
on September 24, 2016
Yet another wonderful experience! From Chris to Adam to Jose no matter who assist you you're in great hands. This is the only place I'll take my car and I brag about them so much my family has began going there as well.
5/ 5stars
by  
on July 27, 2016
Above and beyond excellent customer service at every turn! Chris and each of the technicians are absolutely amazing and extremely helpful. Hands down Firestone on 2nd street in el cajon is the best auto care facility ever!
5/ 5stars
by  
on June 6, 2016
The team is great and really went the extra mile to help me out in an emergency, especially Sean.
5/ 5stars
by  
on May 14, 2016
I was happy to be back on the road sooner than expected with new tires, alignment, and the items they found needed attention were noted without any hard sale. I will be back
5/ 5stars
by  
on December 5, 2015
Mounted and balanced four new tires in a reasonable time . They solved the vibration problem and gained a happy customer!
5/ 5stars
by  
on November 24, 2015
I've got flat (broke apart) tire on my trip with 3 small kids to Mexico. All staff was very friendly and provided me with new tires and installed them really fast. I was able to complete my trip before dusk. Thanks guys!
5/ 5stars
by  
on November 1, 2015
I use them a few days ago and im glad i did. The staff made me feel like i was important and my needs matter they fix my car problem and had no problem getting me my car back by the end of the business day!! The staff was amazing friendly and trust worthy.
5/ 5stars
by  
on October 24, 2015
I had my car repaired at Firestone yesterday, they were very knowledgeable and the repairs were done in a timely manner! I would recommend Firestone to anyone in need of a mechanic or auto repair shop!
5/ 5stars
by  
on October 12, 2015
Left front tire was vibrating at highway speeds. Stop in at Firestone on Saturday morning. The Tech fixed the trouble & I was out the door. when I got there Andy said there was a few vehicles ahead - it will be awhile. Waited about 45-60 mins. No Charge - had road warranty. Nice to see a program work as it is suppose to. Thanks to all involved for the repair.
5/ 5stars
by  
on September 29, 2015
Used them to provide pre-sale auto check up, the job was thorough and timely. The manager and staff were very attentive and explained the work thoroughly. I would definitely recommend this location to anyone.
5/ 5stars
by  
on September 12, 2015
I had them work on my truck today and they did a great job !
1/ 5stars
by  
on August 16, 2015
Do not take your car here yhey make you wait for hours on a service that only takes minutes
5/ 5stars
by  
on August 6, 2015
Firestone crew helped me fix a flat caused by a screw picked up off the road,,,tire was fixed quickly. And tthey helped me get the tire back in my truck so I could get it back on my suv,, very courteous and explained what was needed to fix the auto inflate reading on the tire too. I will definitely come back to this service center if/when I need help again
5/ 5stars
by  
on June 24, 2015
I went there a week ago and they were really efficient and professional. After the inspection they told me exactly what my car will need first and explain to me every single ligne on the copy to make sure I understand it.
4/ 5stars
by  
on June 21, 2015
I like this company and the team good worker good staf
5/ 5stars
by  
on June 6, 2015
General Manager made sure and looked over my paper work and explained everything in detail he gave exceptional costumer service to me and including others before me. But I want to give a huge THANK YOU to the service manager that sold me 4 wonderful tiers that make my car run so smooth!! He personally made sure that everything was up to my standards and I'm glad to say I will no longer be going to another auto repair shop!
5/ 5stars
by  
on April 20, 2015
So thankful for all the kind people at our El Cajon Firestone Auto Care! My husband is suffering Esophagus Cancer. We drive from Campo to San Diego 5 days a week for chemo and radiation treatments. I had a flat tire, and needed new tires in the worst way! Thankfully these great guys had just the tires we needed. Got them on and off we went to our treatments. I can't thank them enough for their kindness and great service!!!! Thank you El Cajon Firestone, you saved our day!!!
4/ 5stars
by  
on March 18, 2015
Used them for Aligment on truck. Had to return next day for another tech to complete aligment.
5/ 5stars
by  
on March 7, 2015
HAVE RECEIVED SERVICE RECENTLY AND PRIOR AND VERY HAPPY WITH THE SERVICE
5/ 5stars
by  
on March 2, 2015
I have been taking my care to Firestone in El Cajon for several years and have always received excellent service. I know nothing about cars except where to put the gas, but the people at Firestone have taken good care of my car. I trust what they tell me and the service they provide. They are great!
1/ 5stars
by  
on March 2, 2015
They are very late and inconsiderate of your timeThe 2nd st. Location is very unorganized and has terrible customer service. I made an appt. 2 days in advanced for an inspection and it took them over an hour to get my vehicle in. Another time I dropped off my vehicle at 10 am with an appt for an oil change and they wanted to keep it till the next day because it wasn't done. Took my wife's car in for wheel balance and it took them 8 hours with an appt early in the morning. They have no consideration of people's time. The spoke to the manager multiple times and he always uses the excuse that they're short handed, or they have other cars ahead of us. I shouldn't have other cars ahead of me if I made an appt. if I could rate them a negative I would. Never going to that location again.
5/ 5stars
by  
on February 28, 2015
Did a good job of servicing the brakes which were becoming worn.
4/ 5stars
by  
on February 27, 2015
I was impressed with the staff and that they're willing to air my tires up monthly free of charge. However I wish an oil change didn't take so long.
1/ 5stars
by  
on February 26, 2015
they dont care if they strip or brake your wheel studs. The guy at counter offered a free brake inpection by removing the wheels. The tech forced the nuts causing it to strip and brake the studs. This so called "free brake inspection" was only for them to offer me to replace the 3 studs they broke with their air tools in the first place. Seems like they tend to break more stuff than the repair or oil change I originally came in for.
5/ 5stars
by  
on February 25, 2015
Staff was profecional , polite and took care of my car needs in a fast manner
4/ 5stars
by  
on February 25, 2015
The clerk as well as the person working on the cars went out of their way to assist with my issue
5/ 5stars
by  
on February 2, 2015
Had lots of services done last weekend. Everything was completed and I am very satisfied.
4/ 5stars
by  
on January 26, 2015
It was two months ago had my car service at this location.
4/ 5stars
by  
on January 26, 2015
I went to do alignment and they are the best, I have for live alignment service with them and their machine are more accurate than in the dealership.
5/ 5stars
by  
on January 26, 2015
I'm Very pleased with their greetings, work and upfront knowledge
2/ 5stars
by  
on January 23, 2015
My last visit was on Nov. 16th. When I got my car back I realized my car registration and new tag was missing from my car. A week later anot her mechanic inspected my car and no new oil was put onto my car. I paid for something that was not done.

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