Car Tires And Services At 4161 Convoy St: Firestone Complete Auto Care In San Diego

Ready to come in to your local Firestone Complete Auto Care on 4161 Convoy St? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

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Sun8a-6p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
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Store #25550 Managed by Michael Toledo

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our trained technicians will take a look for free with our courtesy check. We'll examine tires, steering, hoses, and more. Additionally, we're devoted to offering the most consistent service on the market, at affordable prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means the service or repair will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.0 of 5) - 34 Reviews
1/ 5stars
by  
on March 18, 2019
Responded on March 18, 2019
Billy, we never like to hear that one of our customers had a poor experience at our location, and we're here to help. If you'd like further assistance, we' be glad to refer your concerns to the appropriate team. Would you please email us at socialcare@bfrc.com with the details, and your contact information? We appreciate your business with us, and we hope to hear from you soon. ^Jennifer
Firestone Complete Auto Care - San Diego Management
5/ 5stars
by  
on February 1, 2019
2/ 5stars
by  
on November 23, 2018
I was told they only had the 65,000 miles tires in stock, a nice way to up sell me. I was charged for road hazard protection I did not ask for and was not told about. I bought two tires and they made excuses to not rotate the other two, so the new tires went on the front. Online Firestone mention a free alignment check, I was charged full price for an alignment i did not need. The precheck showed the slignment was in spec. After I filled out the company survey I was contacted by the same person who jerked me around. The work was done quickly and you can get an apt. online. They checked out the battery power for “free”.
Responded on November 24, 2018
Thank you for reaching out to Firestone, Tom. Weare sorry to hear about the negative experience you had at our San Diego location and we would like to help. if you could email us at socialcare@bfrc.com with your contact information, invoice number and a link to this review, we will escalate your concerns to our upper management team. We look forward to hearing from you soon. ^Miguel
Firestone Complete Auto Care - San Diego Management
5/ 5stars
by  
on November 4, 2018
Took both my cars there one of them being a sports performance car. They did a great job identifying what the problems were and gave me a great price to have the repairs done. Took the second car for tires and alignment, which they remembered me and the cost I spent 2 weeks before and gave me a great deal. All within a great time frame and keeping me up to date on the progress of their work assignments. I will most certainly be visiting this store again for future maintenance. Tim Wagner
Responded on January 4, 2019
Hello Tim, thanks for the positive feedback! We're always happy to hear good things from our valued Firestone customers. We look forward to your next visit. ^Miguel
Firestone Complete Auto Care - San Diego Management
1/ 5stars
by  
on July 21, 2018
my brake master cylinder reservoir cap was broken on the visit. didnt realize until my brakes went soft a couple days later. now I have to have the brake fluid flushed and bleed. nothing like going in for a routine check to have them break equipment....
5/ 5stars
on June 17, 2018
I've been to a few Firestone's over the years and this one has the nicest and most helpful staff. John and Michael were great and got the job done. Will be back.
5/ 5stars
by  
on May 29, 2018
Great service, found 4 nails in 2 tires and saved me from issues on the road, just went in for an oil change and glad I went to Firestone vs "an oil change place" they took care of the tires at the same time.
5/ 5stars
by  
on May 14, 2018
Mike was awesome. Very helpful and understanding of my budget and my car needs. He took the time to explain what was important to start with and tried his best to get everything that needed to be completed, completed within my budget.
5/ 5stars
by  
on May 8, 2018
I am very happy I found the boys at Convoy Firestone, they are very friendly and I feel very good about my car every time i get service here, since the first time i came, I felt I could trust them and I been coming to this shop for almost 2 years now, they have not disappointed me in anything. I highly recommend them not only for their honesty but also because their customer service is very good and as a woman, I like having a reliable service for my car needs
5/ 5stars
by  
on April 23, 2018
Best customer service I have ever received at an auto institution. I was treated with respect. They honored my coupons and made me aware of other discounts. The attendant thoroughly explained issues with my car and gave sound advice without pushing me to get work done. I will definitely make this my permanent auto care location.
5/ 5stars
by  
on March 4, 2018
I just love these great guys! They always greet me as if l'm the only customer. I'm so happy to have a place l can count on to be fair, honest and professional.
5/ 5stars
by  
on October 29, 2017
I came into the Convoy store after I heard a funny noise under my Lexus. Anthony was assigned to take a look. He put my car on the rack and check the car thoroughly to make sure the car was safe to drive. I couldn't be more please with the service that the Convey store has given me and my family. I started using the store many years ago when Farzan was managing the store. My Lexus has 294 thousand mile on it because of people Like Anthony. I live in Alpine, 36 mile away so it is not convenient for me to get to the store but I do because of you personnel there. Thank you very much for all the care your company has provided to me and my family.
5/ 5stars
by  
on April 30, 2017
I had hit numerous potholes in the last 6-8 months in San Diego. I had noticed a difference in my car and felt I needed to get an alignment. I went online to see if any places had deals for alignments. I came across Firestone. I made an appointment. I had heard some negative reviews of Firestone but when I went inside for service, I was greeted professionally. I was taken care of expeditiously. Everything was explained in detail and I was pleasantly surprised with the great customer service. I will definitely come back. I thank you everyone for such a nice car repair experience especially Josh. You're awesome.
4/ 5stars
by  
on January 28, 2017
Extremely impressed with then professionalism received from the service techs and advisors. My car runs beautifully every time I come in for an oil change or basic maintenance and tune up.
5/ 5stars
by  
on December 3, 2016
I had the best experience I would like to thank everyone that helped me I will definitely be coming back I will never go to another place again thank you and happy holidays.
5/ 5stars
by  
on November 11, 2016
5/ 5stars
by  
on December 6, 2015
I love firestone they are always so profesional and clean i will only ever use frestone
5/ 5stars
by  
on August 23, 2015
I went to Firestone after getting upset at a different auto shop for being dishonest about time and stringing me along. I called as I left that place and asked them if they could squeeze me in today and the gentleman, Brandon, said yes but it'll be about 2 or 3 hours. I was fine with that because first of all it was a Friday and it was honest and I would rather be told their long realistic wait time rather than being strung along. I got there and Brandon assisted me. He was upfront, a little humorous and easy to talk to which was nice. I only and to wait for an hour and a half and they were done. He pointed out to me other things I should do soon and I thanked him. (I was already aware of the things I needed to get done.) :)
4/ 5stars
by  
on August 8, 2015
I brought my car to the dealer for it's regular maintenance, which includes tire rotation. They told me there was an unrepairable nail located on the inside wheel well and wanted to charge me for one tire. Since it was about time for me to purchase new tires anyway, I decided to go to Firestone and get all four tires replaced. When I arrived, I explained to the technician that I have an extended warranty on my vehicle and it had just been serviced. All I needed were the tires. After waiting two hours, a mechanic came out to ask me if I had been having trouble starting my car because my "battery was nearly dead." I explained that I had an extended warranty and would be taking it to the dealer to have them re-check the battery. I happened to have the dealer paperwork with me, which showed that my battery was fine that morning while at the dealer. The Firestone mechanic said he would re-check my battery. Well, miracles do happen because it suddenly developed a full charge! While I have full confidence in my new tires, I am disappointed at the obvious attempt to "upsell" me a new battery that I didn't really need.
3/ 5stars
by  
on May 14, 2015
The manager was very polite, and the store offers free WIFI, but it took much longer than estimated to finish the work, and the manager basically refused to install new valve stems and extensions as promised and included in the quote. They even left the tires under-inflated, and left the stems without any caps. For $1100, I expect better service.
5/ 5stars
by  
on April 23, 2015
I researched google for the best place to have my air conditioning fixed and Firestore was highly recommended.. I received excellent service and air is colder then ever. The manager was so aware with what was happening with every mechanic and vehicle I new my car was in excellent hands.
5/ 5stars
by  
on February 17, 2015
Your customer service is great!! The only reason I continue to come to your store is the great customer service.
5/ 5stars
by  
on February 4, 2015
Informed staff, who listen and accommodate me, a longtime customer
5/ 5stars
by  
on February 3, 2015
Customer service; superb as always. Just got an oil change this time; in & out very quickly...no complaints!
1/ 5stars
by  
on February 3, 2015
I had an appointment for battery change. They said they don't have it in stock and will get back to me. But no one even responded back.
1/ 5stars
by  
on February 2, 2015
Waited over 5 hours to have my car repaired even with appointment at 7AM. Waited on site and could see other customers coming with no appointment getting serviced before me. To top this off, the new brakes put into my Caddy are inferior to my old brakes. Also had check engine light on to get my Air Bag serviced. At the time of making the appointment nothing was said that I needed to go to the dealer for that service. Just a plain bad level of service at this Firestone store. Address is 4161 Convoy St. SD 92111
5/ 5stars
by  
on February 2, 2015
I went in to have tire alignment checked after a different auto service chain recommended an inspection but did not have service available. I was expecting to have alignment service but was pleasantly surprised by Firestone employee to hear, after inspection, a tire rotation was all that was actually needed. Thanks for your integrity. I will be back and will recommend to others.
4/ 5stars
by  
on February 1, 2015
Very curious and helpful staff. I would recommend them and definitely use them again. Thanks!
4/ 5stars
by  
on January 25, 2015
The service was outstanding with great results and price..
4/ 5stars
by  
on January 25, 2015
always do good work close to home treat me good !!!!!!!!!!!!!!!!!!!!!!
5/ 5stars
by  
on January 24, 2015
The Firestone store on Convoy has become my car-service center of choice. I keep returning to the Firestone store for their consistent service. I use them for oil changes, new tires and all my vehicle upkeep. A couple of years ago I trouble with my air conditioning. Initially I took my car to another, closer shop which was cheaper, but they only took my money and didn't fix the air conditioning. In desperation I went to Firestone. They cleaned up the mess from the other shop and got my air conditioning working again.
5/ 5stars
by  
on January 23, 2015
The staff and technicians were all fast and friendly. The services provided were top notch and I felt like my car was in good hands.
1/ 5stars
by  
on January 23, 2015
I have requested them to rotate the tires (and do wheel alignament). While they did wheel alignemnt (and also provided me with a laundry list of add -on services they would like to do on my vehicle) they forgot to actually rotate the tires.
1/ 5stars
by  
on January 22, 2015
Despite having an appointment, other customers were allowed to "cut" because they complained. My tires were not rotated as requested.

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