Car Repairs And Tires At 12300 W Burleigh St From Your Wauwatosa Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 12300 W Burleigh St! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

12300 W Burleigh St
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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #351019 Managed by Joe Langer

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our professional teammates will give your car a free courtesy check. We'll check oil level, suspension, the battery, and more. Plus, we're devoted to providing the best auto repair possible all at great prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.1 of 5) - 54 Reviews
5/ 5stars
by  
on February 4, 2019
1/ 5stars
by  
on May 28, 2018
The service writer informed me that I had a system failure- required Air Filter replacement along with Oil Leak detection w/dye, and cabin air filter. I declined all three services. I had replaced the air filter and cabin air filter in the past two months. Once home, I inspected the air filter and it was clean. How did the technician determine air filter replacements were required. It is apparent that the store is trying to sell unneeded services.
5/ 5stars
by  
on January 7, 2018
Very speedy and productive group of guys 10/10 would recommend.
5/ 5stars
by  
on January 7, 2018
Extremely helpful and will thoroughly explain your situation; giving several options/solutions. I have been a customer here since they have opened this location, and will continue being a loyal customer.
5/ 5stars
by  
on October 31, 2017
Excellent service, very nice people, great location! Price match, free tire rotation, etc. 6 month free-financing on purchases over $300
1/ 5stars
by  
on August 6, 2017
Took two and half times as long as promised and still couldn't get the alignment check done. Service advisor said, "That's what you get when you come in on a Sunday." Lined up the hub caps incorrectly so the valve stems were being pinched on three out of the four tires. Valve stem covers missing on two out of the three valve stems I could see, fourth behind the hub cap.
1/ 5stars
by  
on April 25, 2017
Your time means nothing to the employees at this location!
1/ 5stars
by  
on October 6, 2016
Horrible unprofessional service
5/ 5stars
by  
on September 28, 2016
I had a full set of tires put on two cars recently. The manager and staff did a great job. While in the waiting area, I observed the staff treat all customers including people of color, the elderly, and people without much money with great respect, kindness and patience.
5/ 5stars
by  
on August 9, 2016
good price and services, prompt and clear communication. Thanks!
5/ 5stars
by  
on June 26, 2016
Kurt is a very helpful and very pleasant service adviser, he is the reason why I go to this firestone. I was a loyal customer to another auto repair shop for years, but Kurt has been more helpful, and understanding more than any other repair shop I have used. He deserves a promotion/raise!!!
5/ 5stars
by  
on May 14, 2016
The team at this Firestone has always provided service that exceeds my expectations! They are honest,informative and trustworthy... And they don't "sell" you things you don't need.
3/ 5stars
by  
on December 10, 2015
1st, I take car #1 into for an oil change and tire rotation, 1 1/2 hours, fine, i'm told ahead of time. Take home, next day i notice my brakes are grinding, they were fine before. 2nd, I take car #2 for new battery, watched this person go back and forth from his toolbox to check phone and back to car, and back to his toolbox to check phone, then give up and have the manager, i think, tell him how to take the battery out.
1/ 5stars
by  
on December 1, 2015
I took car in after sliding into curb on ice. Alignment was incorrect and steering wheel off. I do almost all my own work but wanted Firestone to inspect the vehicle to tell me what was broken, align, and balance the wheels. I have no problem paying a premium for inspection and good service. After having my car for a full day I was told they could see nothing broken or wrong with suspension and they would perform an alignment. I get a call back late the next day that the rear is out of alignment but not bad and the front they were not able to adjust because the tie rods are seized and they have been applying penetrating oil all day to get them free. They mentioned that the rear control arm looks "slightly" bent and could be replaced but not necessary. I asked for them to balance the wheels perform a lifetime alignment the best they can and I would replace the front tie rods and bring the car back to finish the alignment. When I get the car home I find that the front fenders and hood is covered in a misty layer of penetrating oil and there are hand smears all over the fenders. I look under the vehicle and find the rear lower control arm not "slightly" bent but severely bent to the point where the plastic cover is cracked and falling off. I have attached a picture. How does this get missed after 3 technicians looked over the car? I move to the front of the car and find the front lower control arm severely bent and is contacting the front steering knuckle. Again, how does this get missed? The rims all have greasy hand prints all over them and they are all 10-15psi low. So they took the time to balance the tires but couldn’t check and fill to proper tire pressure. This is either the epitome of laziness or severe incompetence. Either way I will never bring another vehicle to this firestone ever again. I have had issues in the past with sloppy work from this store. I did call and talk to the store manager to explain how poor the service was. He was apologetic and offered to give me a credit for half of the alignment. High prices I can swallow and understand. Incompetence and laziness I will not deal with. Stay away!
5/ 5stars
by  
on November 28, 2015
First off I would like to say I tried filling out your survey but it kept giving me an error when I put in my telephone number and email address very frustrating. The women in your facility were very knowledgeable of the tires. They both were very friendly towards me and all the customers that came in and called on the phone. They got my tires on in a timely manner. I was very pleased with the service and I will recommend your facility to others.
1/ 5stars
by  
on November 20, 2015
I had four new tires put on my SUV. Within one week I needed a complete rear brake job to the tune of $600. Two days after the brake job my tire indicator light went on. What did they do to my perfectly fine car? I'm literally afraid to have them look at the indicator light because who knows what they will screw up next. Would not recommend to anyone. (The manager told me brakes fail when the weather changes. Really? Wouldn't Wisconsinites need four brake jobs per year then?)
4/ 5stars
by  
on October 27, 2015
Very close to home and convenient to reschedule an appointment
5/ 5stars
by  
on October 20, 2015
Got me in and out quickly. Great service. Pleasant waiting area
5/ 5stars
by  
on October 20, 2015
I only take my two vehicles to Firestone in Wauwatosa. Vincente is a great person to work with and his team is wonderful! I highly recommend this place to anyone!
5/ 5stars
by  
on October 8, 2015
Very informative like how they told me about what I was getting done
4/ 5stars
by  
on October 6, 2015
They helped me select the proper tire for my Jeep and im happy with the choice
4/ 5stars
by  
on September 25, 2015
I went in for an oil change and got a great deal. the took me to and from work. I was impressed they didn't try to hard sell me anything. Unfortunately my car door was damaged somehow while in their care. hopefully it will be resolved soon.
5/ 5stars
by  
on September 20, 2015
Kurt is just the best. Treated everyone with respect. Explained problems and future problems without talking down to anyone.
5/ 5stars
by  
on September 7, 2015
In the last few months I've had all my tires, breaks, roters, and my front calipers replaced and consistently efficient while I've sat and waited. They are fast and great at what they do. They get super busy too and handle the customers and phone calls very well. Love these guys! My car does too :)
5/ 5stars
by  
on August 6, 2015
I bought new tires and they were installed overinflated and one of my wheel caps was missing (discovered both issues the next morning). Manuel got me in for an appointment very quickly (just a few hours later), fixed the tires himself within 10 minutes of my arrival, and ordered a new wheel cap from VW without question and had it for me the next day. A good business should be rated on the way they handle mistakes in my opinion, because mistakes do happen from time to time in any business. I was initially annoyed, but left impressed with the way things were handled.
5/ 5stars
by  
on July 21, 2015
The Adviser who greeted me was pleasant and expertly identified the repair issue and provided alternatives. The service was completed as requested and in a very timely manner. I am so impressed with this particular Firestone location, I will drive the extra 12 minutes from my home for future services.
5/ 5stars
by  
on June 30, 2015
Bought new tires a week ago and service was great. Everyone was polite and professional
4/ 5stars
by  
on June 30, 2015
They were very accommodating, friendly, and provided good service.
5/ 5stars
by  
on June 24, 2015
I have been going to the Firestone on 14th and Burleigh for years now and the service, advice, and most importantly the integrity I experience there that seems hard to find these days is something that keeps me going back.
5/ 5stars
by  
on June 20, 2015
We used them last week and were very pleased with the service, friendliness and professionalism of the staff (thanks, Emily) and the price.
5/ 5stars
by  
on May 28, 2015
I have had my oil changed at this location off and on for the past few years. I am always pleased with the service and expertise.
5/ 5stars
by  
on May 24, 2015
Prior to this location opening I was a seldom user of Firestone. I bought new tires and found vincente and his team to be professional and courteous. They make helpful suggestions but never push unneeded service. I use them when I can especially with their service promotions.
4/ 5stars
by  
on May 23, 2015
I used them a week ago. I am so happy I want with them. They serviced me after hours,
4/ 5stars
by  
on May 14, 2015
My parking break got stuck last week. Limped over to Firestone and they had the car up on a lift within a half hour. Problem was a corroded cable, so they lubed it up and I was good to go. They could have upcharged me or tried to talk me into replacing the cable, but the service tech laid out all my options and asked me which solution I preferred. Very happy with the value and quality of service that I received.
5/ 5stars
by  
on April 30, 2015
Outstanding Service!!!! Great Job Guys and Gals!!!!
5/ 5stars
by  
on February 26, 2015
I dropped of my car for a routine oil change. They did it in a very timely manner and even checked my vehicle for any other issues. I did not have an appointment but they were very quick.
1/ 5stars
by  
on February 26, 2015
Had the power steering leak to get fixed. They quoted a price two times what I paid at a local repair shop to have it fixed. They quoted two lines that needed replacement where only one needed to be replaced. After having it repaired somewhere else for half the price it is working just fine.
4/ 5stars
by  
on February 9, 2015
Last service was a month ago, caught a misdiagnoses from another and eventual repair ws much less costly.
5/ 5stars
by  
on February 4, 2015
Went in for new tires. Wait was long, but I expected that. My car was right as rain when I left. I love my new tires.
5/ 5stars
by  
on February 4, 2015
I use Firestone for all my oil changes and tire needs. They are always respectful, prompt, and they always let me know if something needs fixing or repairing. I feel I am always in good and safe hands.
5/ 5stars
by  
on February 3, 2015
They were completely honest and actually showed me why my abs/traction lights was on. And corrected the problem for me.
5/ 5stars
by  
on February 3, 2015
I visited Firestone for new tires before the snow fell this winter and the tech knew what tire I should get. I also was able to get my oil changed.
4/ 5stars
by  
on February 2, 2015
During an extremely busy time (bad weather) they assisted in getting me in soonest and doing a complete and concise job. Very pleased with service and product.
5/ 5stars
by  
on February 2, 2015
identified and solved front bearing problem on first time
2/ 5stars
by  
on January 31, 2015
Bought a single tire to replace a damaged one. Didn't want to replace them all at the time because I was considering new wheels. They gave us an estimate on the rest. Came back two weeks later and decided to get the tires. They gave us different more expensive tires. We didn't realize it until we had an oil change and the dealer rotated them. The road noise was deafening and they had to rotate them back. Now I have a mess
5/ 5stars
by  
on January 27, 2015
Bought 4 new tires for my vehicle recently (buy 3 / get one free). Was told about free tire rotation if purchsed there). Interest free for 6 months! Had bought tires for son's car a few months back, and same deal. Scheduled appointment for him a few days later. Very convienent location and times (only about 2 miles from home). Promised time was approximately 5 hours later; was ready in about 1-1/2 hours. Nice guys, nice work. Will continue going there for lots of service. J Wells, Wauwatosa, WI
1/ 5stars
by  
on January 26, 2015
I went in for an oil change and asked them to pop in my tail light and it looked like it was coming out a bit. When I went home, I realized that my tail light is now out. I would have at least expected them to tell me and offer to replace the bulb for their fee as I was waiting. Disappointed....
5/ 5stars
by  
on January 25, 2015
Have had good service in the past with no problems. Always on time and no surprises. Last time, mechanic forgot to clean his hands before getting in car. Not only did them clean the smudges on the door handle and door at my convinance but them gave me a ticket for an oil change.
5/ 5stars
by  
on January 25, 2015
I really have been impressed with Firestone in Wauwatosa and Dunedin FL. The tires are great. I love the free rotations with oil changed. I also appreciate the free maintenance checks with no pressure to perform the service.
4/ 5stars
by  
on January 24, 2015
The alignment on my S60 was done professionally and timely.
5/ 5stars
by  
on January 23, 2015
Great experience. They knew they're tires! I will be back.
5/ 5stars
by  
on January 23, 2015
I have been using Wauwatosa Firestone Complete Auto Care from the date it opened. I have had six of my cars services there with outstanding results. Vincente Ortega and his outstanding crew always fines whatever the car trouble(s) are and fixes them in an outstanding and timely manner. I take all my car troubles to this location and highly recommend them to my friends and family. BEST PLACE to find and fix car trouble. James R. Brown, MS [Former S/Sgt USAF, Vietnam Veteran, Da Nang, China Beach '68; Strategic Air Command & Air Defense Command in NY '66-67; Minute Man Missiles in ND '69-'70]
3/ 5stars
by  
on January 23, 2015
I have tried Firestone multiple times and have finally decided to take the lover drive somewhere else. I have met so many nice people there but I have grow tired of taking my car in and then not doing the job right the first time having to return it either two or 3 times before it actually seems back to normal. A company as big as Firestone I had faith that they would be efficient and thurough with their work. I feel bad because I met some great workers there, but I can trust that they are going to do an efficient job the first time.
5/ 5stars
by  
on January 23, 2015
Alternator was covered by warranty and labor was only cost....appreciate the rides to and from work very much to pick up car.

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