Car Repairs And Tires At 4935 S Moorland Rd From Your New Berlin Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 4935 S Moorland Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

4935 S Moorland Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #351020 Managed by Kristopher Thilmont

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our auto care teammates will take a look for free with our courtesy check. We'll examine oil level, wipers, belts, and more. Plus, our team believes in providing the best auto repair possible all at great prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or plan your appointment online or by calling (262) 395-7575.

Browse Great Discounts On Tires Today.

Learn More About Our Different Services

After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform will be done right. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 37 Reviews
5/ 5stars
by  
on January 29, 2019
5/ 5stars
by  
on January 22, 2019
Great fast and friendly service as usual. I have been going there for years and am always happy with my service. They got my truck in at the last minute during a snow storm. No questions asked. They even filled my washer fluid and checked my tires!
5/ 5stars
by  
on January 16, 2019
I was very pleased with Yussef Izhiman as I received diagnosis and service at Firestone. He seemed very knowledgeable and informed.
5/ 5stars
by  
on December 19, 2018
All of the guys at this location are thorough and provide top notch customer service!
1/ 5stars
by  
on July 18, 2018
Technician rotated the tires, however he did not check the tire pressure. Pressure for rear tires should have been 40 and front 35, the tech did not re-adjust the pressure, car diagnostic system alerted me that the pressure for front tires was 40 and rear 35. I had to stop at a gas station and re-adjust the pressure for all 4 tires.
5/ 5stars
by  
on April 21, 2018
A very friendly crew, explaining everything, estimating the time, and where done much faster. I'll be back!
5/ 5stars
by  
on November 26, 2017
5/ 5stars
by  
on September 25, 2017
Service was performed in an expedient manner, staff was awesome! Will not hesitate to go back for all my car service needs!
5/ 5stars
by  
on May 10, 2017
I am always impressed with the staff and crew members on the shop floor. Not only are they nice, energetic, good sense of humor, recommendations that are not intimidating 'feeling', Things to watch for or may consider in the future, I get what I need done and it's settled. That's what I am looking for in a a service center. Overall, this is my go to place. The drive is a bit further out than other local garages or other Firestone locations but well worth it. The staff- Eric and a few others are phenomenal! If recognition is not given, this place def. deserves it. I will return in the future for all my car servicing needs.
5/ 5stars
by  
on April 22, 2017
Car was fixed the technician was good etc
1/ 5stars
by  
on January 7, 2017
I made an appointment for one tire repair and waited 1 hour 15 min. Very slow techs, manager doesn't seem to care. Never apologized for the wait! Not sure if I'd go back?
5/ 5stars
by  
on November 7, 2016
I had a great experience. Steve, the sales adviser, was able to suggest tires that would fit my needs. He was able to fit me in that day - on a Sunday. He was entertaining during my wait and went above and beyond polishing the bumper.
5/ 5stars
by  
on August 9, 2016
Professional, friendly, honest and efficient service in a beautifully clean shop. Would recommend this place to anyone looking for a service shop. Excellent quality and customer service. Best I ever experienced.
5/ 5stars
by  
on July 27, 2016
Excellent customer service. I am always very pleased with the staff and the job they do on my vehicles.
5/ 5stars
by  
on December 26, 2015
I have been going to the New Berlin Firestone for years with both of my cars and have always had great service. They were able to get me in on Christmas Eve so I could get to our family party. Not only are they are able to get my vehicles in quickly, the cost is less than the dealership (and they let me know if there are any specials or coupons that could apply), they keep me informed of the progress and are always courteous. Definitely a place I will keep returning to. Thank you, New Berlin Firestone.
5/ 5stars
by  
on November 30, 2015
As always, they got me in on time and were fast and friendly... Love the lifetime tire rotation and alignment that came with the tire purchase I made last year... My tires are wearing well and evenly because of that... Thanks guys...
5/ 5stars
by  
on October 9, 2015
Had tire leak and they got me in the same morning.
5/ 5stars
by  
on October 1, 2015
I have used them several times and they do a great job and they are honest....
5/ 5stars
by  
on August 6, 2015
Selected my tires and scheduled service online. No waiting when I arrived. Service completed in 45 minutes. Couldn't ask for anything more.
5/ 5stars
by  
on July 5, 2015
I went there for routine maintenance on my car and had great service. Everyone was very friendly. It felt like I was being helped by family.
5/ 5stars
by  
on June 18, 2015
I went in for a muffler replacement and the technician found that my propeller shaft was literally hanging by a thread! I was told I could NOT drive the vehicle and so they looked up a car rental agency for me and I was picked up in time to make it to an appointment I had previously scheduled. After I got over the shock of the fact that left unchecked I may have been in a rather serious car accident or killed if the drive shaft had fallen apart, I realized what a life saving team you have at Fiirestone. Can't say enough about your team of Irving, Bryan, Eric and Kurt and tech Addy and Joel. I trust this team to do their job, keep me safe and keep my vehicle running so I can make a living. I am getting married in 8 days and I know that my fiance is eternally grateful as well. Kudos to the New Berlin Store!
4/ 5stars
by  
on May 24, 2015
The prices are very competitive with good service and it didn't take long to get it done.
5/ 5stars
by  
on May 12, 2015
I visited the New Berlin location over the weekend and called ahead to see if I could be fit in for an oil change. Bryan was able to squeeze me in and have my vehicle finished quickly. The staff here are stellar and this is the only place that I will bring my car for services.
5/ 5stars
by  
on April 23, 2015
I had tires delivered to Firestone in New Berlin and for some reason tired rack doesn't have them listed as a preferred installer. First, their mounting, balancing, recycling and shop rate are very competitive, which is why I chose them. Upon my arrivals for both drop off and pick up a Firestone employee opened the door for me (I'm on crutches), which is very thoughtful. I was told I'd get a call when my tires arrived from UPS and I'd get a call when the work was done, and I received both calls.
2/ 5stars
by  
on April 6, 2015
I took it in for an oil change and asked them to check grinding noise coming out of front driver side wheel. They called me and said I need lower ball joint replaced, with alignment it will be 430-ish. Everything else checked out fine. I refuse repair. Week later they called me saying they have special promo for one day; $100 off labor. My noise getting worse every day but when I step on brake it was not as bad. Following weekend I jack the car up, removed tire, checked brakes, and inside pad is almost all gone, metal wearing “sensor” peace was touching rotor. I replaced front brake pads in ½ hour and noise is all gone. I don’t know how they come up with bad ball. Will not go back.
5/ 5stars
by  
on February 26, 2015
The guys at the New Berlin service center were awesome last July/August. I ended up with a flat tire that was unable to be patched. They were able to put on new tire on within a couple hours!
1/ 5stars
by  
on February 26, 2015
After cross threading the oil drain plug on my car, the manager stated I could get it fixed for $400. They stated I needed a master Cylinder on my car because the break light was on. Problem was actually solved with 4 oz of break fluid. A week later I received a call offering me a 50%discount (57.00) in tire installation labor costs. 104 labor charge to put on 4 tires????? Guess you can figure how much I appreciate the customer service I received. I am getting my Oil Pan replaced at a certified mechanic shop for 200. Thanks but .....
2/ 5stars
by  
on February 25, 2015
First off I intentionally didn't tell them I had to have my car jumped before my oil change appt. After the oil change I asked if eveything else check out good and they said yes. That is when I said that's funny since I had to have my car jumped. They did throw in my tire rotation and a discount for my battery. Not sure I trust them to go back for any more services.
5/ 5stars
by  
on February 4, 2015
Irving and the service team at the New Berlin are always friendly, professional and provide outstanding service. They keep you informed throughout the service process and provide viable options for needed service and/or repairs. Great team that defines service excellence!
5/ 5stars
by  
on February 3, 2015
This store opened next to my workplace so wanted to give them a try. From tires to repairs everything had been great. Timely and accurate communication, regardless of tech working on the job. Never any surprises. Irving is great!
5/ 5stars
by  
on January 31, 2015
I was driving home from work and while I always pass by the New Berlin Firestone store both on my way and back home, my check engine light went on. I was approaching about 6 blocks from the store and knew I needed to address the warning light. I pulled in, and Irving cheerfully greeted me as he always does. I explained my situation and he had a bay immediately available and ushered me in. One of the techs analyzed the problem and figured out my alternator had just died. If I had continued home and parked my engine would not have started the next morning. The fix was an alternator replacement and and hour and a half later, including ordering and picking up the part and installation, I was now back on the road with no more trouble light. I value these guys immensely, and trust their care and expertise to keep my vehicle in good operating condition and repair. Kudos to the New Berlin Store, and it's managers and staff!
3/ 5stars
by  
on January 26, 2015
Went in to get 4 tires, balanced and an alignment back in October. Now a few months later 2 tires start loosing air mysteriously. Come back and find out they were both leaking on the bead and one the valve stem; a brand new valve stem. This could of been prevented if the technician took the time to wire wheel the rims free of dirt and rust the first time (I watched the install, not a single wheel was cleaned off). Thankfully my road hazard protection covered the tire removal, cleaning and re-mounting.
5/ 5stars
by  
on January 25, 2015
When my brakes started screeching I took it straight to Firestone New Berlin. They diagnosed it and had me back on the road in no time! Love Firestone New Berlin!!
5/ 5stars
by  
on January 24, 2015
I made an appointment for an oil change and winterizing check. The technicians were friendly, honest and prompt. I will definitely come back for my next check and oil change.
5/ 5stars
by  
on January 23, 2015
I would like to compliment the management at this Firestone store for his professionalism. My wife and I have both our vehicles serviced routinely at the New Berlin store and if we have a question or concern it is resolved professionally.
4/ 5stars
by  
on January 22, 2015
I've taken my cars to Firestone for everything from oil changes to major repairs and have always been happy with their work and the time frame it was completed in. They don't try to paint a "gloom and doom" picture and talk me into repairs that aren't needed and I've found their prices to be pretty competitive.
5/ 5stars
by  
on January 22, 2015
I originally chose this Firestone because it's very near my workplace, but it's now my preferred auto care provider, no matter how far I need to drive. The quality of work and expertise is spot on. And the customer service is phenomenal. As a female, you never know how you'll be treated at a car place, and the staff is here nothing short of respectful and informative - they give me the information I need to know, and they clearly trust my intelligence to make informed choices about my vehicle. They also have really convenient hours, which is nice!

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