Car Tires And Services At 1910 Silvernail Rd: Firestone Complete Auto Care In Pewaukee

Come in to your nearest Firestone Complete Auto Care at 1910 Silvernail Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

1910 Silvernail Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #12033 Managed by Emmanuel Garcia

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our professional teammates can perform a free courtesy check. We'll check lights, suspension, belts, and more. Plus, we're committed to delivering the best quality service possible, at affordable prices and quick turnaround times. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or book your appointment online or by phone.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 51 Reviews
5/ 5stars
by  
on September 16, 2018
Complete quotes and appointment online. Explaination of services needed, wanted , and provided before you service is performed, Competent service writers and Techs, Comfortable waiting area with free coffee, tv, and reading material to enjoy while awaiting completion of your vehicle service completion. If you need execptional service the Pewaukee, Wisconsin Firestone Service Center on Silvernail Road is great, I recommend it.
1/ 5stars
by  
on September 3, 2018
Extremely poor quality of parts and service. Spent over $3800 and had to come back several times to replace defective parts that had been put in by Firestone. This resulted in need to rent a car for days and/or sit for several hours. Also had an oil change done and paid for which was not necessary. Refunded money upon complaint.
5/ 5stars
by  
on April 6, 2018
Great price, same day service, and the oil change was done quickly.
5/ 5stars
by  
on March 13, 2018
Excellent customer service!
5/ 5stars
by  
on January 17, 2018
I was having brake problems coming home from work today so I took my car into Firestone. I arrived at the store with the car at 4:00 and 3 and a half hours later my car was returned to me better than ever. Thanks for stay late and getting me back on the road. I will be back if I need any other car repairs because I trust these experts.
5/ 5stars
by  
on October 29, 2017
Great expierence at this store everyone was friendly and helpful and kept me informed about the work I was having done will definitely be going back
5/ 5stars
by  
on July 20, 2017
Top notch crew...very friendly and informative and in tune with my objectives.
5/ 5stars
by  
on June 17, 2017
Staff are amazing.
5/ 5stars
by  
on May 26, 2017
3/ 5stars
on April 24, 2017
5/ 5stars
by  
on February 21, 2017
Outstanding customer service and fair prices .
1/ 5stars
by  
on February 12, 2017
5/ 5stars
by  
on January 26, 2017
I would like to say how wonderful the sale personal and technician are at Silvernail store. Went in at last minute to get oil change and they said no problem we will fit you in. The checked my car over all so I would be safe on my out of town trip. I highly recommend them to my friends and family!
5/ 5stars
by  
on December 28, 2016
The staff and technicians were great and the manager was extremely polite, in control, and courteous to the customers. I would highly recommend them for service. I have been there many times and will continue to have them as my car repair professionals.
5/ 5stars
by  
on December 26, 2016
Bob the manager and his crew have been servicing my vehicles for over 10 years. They do great work and are very honest. Great customer service in my book.
5/ 5stars
by  
on October 16, 2016
5/ 5stars
by  
on September 18, 2016
Bob and the team at Firestone were exceptional at providing a list of options and priorities to complete the required repairs for an older vehicle. The knowledge of limitations of the vehicle and the added concern for safety lead me to highly recommended anyone stop in at Firestone in Pewaukee first to get your vehicle repairs done quickly, economically and no more work than is actually needed.
2/ 5stars
by  
on August 30, 2016
Promised time for me to pick up vehicle was not adhered to. I arrived 30-60 minutes after I was told vehicle would be ready to find service incomplete and no one even working on it. Several mechanics were standing in a group while my vehicle sat unattended. I was made to wait another half an hour at least before I could leave and all I was told was that somehow my service was forgotten abut for a time while other service for other customers, whose promised finish time was later than mine, was being provided.
5/ 5stars
by  
on June 1, 2016
I know how hard it is to find a place to work on your automobiles that you trust not to rip you off. I found Pewaukee WI Firestone in 2002 and have not gone anywhere else since. I am on my second manager, the current one is Dave, and they are why that this Firestone is trustworthy. There were a few questionable Service Advisors but the managers took care of the problems and the Advisors didn't last long. I don't know of any of my friends and relatives that I have recommended this Firestone to, that have been disappointed.
5/ 5stars
by  
on May 20, 2016
5/ 5stars
by  
on April 26, 2016
Despite my calling as late as 3:15 on a Sunday for dead battery replacement, the service guy gladly squeezed me before having to close at 5. Very pleasant and efficient staff. Thanks, guys for a great first-time experience!
1/ 5stars
by  
on December 4, 2015
got 2 new tires and an oil change, smelled something like burning from under the hood, opened the hood-and there is o oil cap present ! Really- something as simple as an oil change ?
5/ 5stars
by  
on October 17, 2015
friendly service and knowledgeable techs. Nation wide records which are easy to access no matter where u are
5/ 5stars
by  
on October 16, 2015
I was there yesterday for work on my suv. I was very worried about how expensive it would be. But it wasn't too bad and I got my car back in a timely manner and it makes no sounds at all anymore. It's like a new car again! The service reps were very informed and made me feel comfortable and knowledgeable on what was getting worked on. Also the technicians were working the whole time I was there, unlike other car shops I've been to where they are on their phones or goofing off. I had a great experience and I will recommend this Pewaukee location to everyone. I'm very happy with everything overall!
5/ 5stars
by  
on September 29, 2015
Great service tires ride beatifully and truck runs out mint.
4/ 5stars
by  
on September 27, 2015
Was not on site so time will tell if services are satisfactory.
5/ 5stars
by  
on July 4, 2015
7/2/2015, Replaced gasket on motor & ckecked condition of the car. Needed a ride home & picked up to get the car the next day. Provided that much appreciated service. Will recamend the Pewaukee Firestone to anyone asking for a recommendition
5/ 5stars
by  
on June 11, 2015
I have been taking my cars to Bob Lang's Firestone in Pewaukee for over thirty years now (I bought my first car in Milwaukee in 1955) and I wouldn't think of going anyplace else now. Only once before--many years ago--have I had that quality of trust in a repair shop, and then only for a few years I have recommended Bob to many people over the years, and I am delighted whenever I have a chance to do so again.
5/ 5stars
by  
on June 3, 2015
Easy in and out oil change. Very friendly staff. Really appreciate this location.
1/ 5stars
by  
on April 17, 2015
I will no longer take any of my five vehicles to the Firestone in Pewaukee. Carmen at the front desk is rude, condescending, and refuses to listen. She often writes up the order wrong and then blames me for the mistake. After dealing with this attitude I finally confronted her on it and she became belligerent and rude, basically making my case for her own behavior. I am done with this store until this is addressed.
5/ 5stars
by  
on April 17, 2015
I am always satisfied with the friendly and competent service that I receive from the employees of Firestone in Pewaukee WI. My auto care is done swiftly, and help with credit card info/payments and advice about upcoming needs are always appreciated. Thank you to all. They also let me change the channel on the TV to my choice!
2/ 5stars
by  
on March 23, 2015
I brought my car in for a cooolant flush/fill which was completed in a timely basis and the service writer was courteous. However, a couple of weeks later I noticed that the plastic liner pan under the radiator was not reattached properly with one corner hanging down. I am quite certain the technician erred in not putting all the screws back.
5/ 5stars
by  
on March 1, 2015
Always get great service and prompt honest answers. Bob, the manager, and David are dedicated to customer service.
5/ 5stars
by  
on February 26, 2015
Bob is outstanding, excellent customer service he called us while in Florida to make sure everything was alright.
5/ 5stars
by  
on February 12, 2015
I've had my cars serviced here for over 20 years. Very courteous and professional. Repairs are done correctly and on time.
5/ 5stars
by  
on February 6, 2015
I have used Firestone several times and honestly have been hesitant to use them again. But after this visit, I am extremely pleased. David went out of his way to be helpful and find me savings. Friendly and helpful throughout the entire process and the same can be said when I went to pick it up the same day. Thank you for making a painful (expensive) experience a little easier!
5/ 5stars
by  
on February 6, 2015
My last two times at this location was great had 2 tires repaired
4/ 5stars
by  
on February 4, 2015
I use this location regularly and am VERY satisfied!
5/ 5stars
by  
on February 4, 2015
Being a grandma and responsible for daily transport of my precious granddaughter requires my 'old' car to be in its best condition always! Steve has always cared at Firestone, and advised me on the things that need fixing from time to time. Safety is always foremost with Firestone! Thank you Steve...Trusting you has always kept us safe!
5/ 5stars
by  
on February 3, 2015
I'm very Happy with the service, helpfulness & punctual service we get with our Firestone!!!!
5/ 5stars
by  
on January 27, 2015
I had a sick, sleeping baby in the back of my car and my low-pressure tire light went on (and it was snowing of course....). I called them from the parking lot, they opened the bay for me, let me drive up and they filled/checked my tires. They are life savers!!!!! I've always had amazing service there and keep coming back due to the great people.
5/ 5stars
by  
on January 27, 2015
I have been taking all my vehicles to this store for many years. Always friendly and get the job done when they say they will. Only once was there a small problem and they fixed it right away. Would highly recommend them.
5/ 5stars
by  
on January 26, 2015
Great job with oil change. Prompt and easy to schedule an appointment. Good customer service and a great team.
5/ 5stars
by  
on January 26, 2015
I have been coming to this place for over ten years. It is the one place that I can drop my car off and know that they are not going to rip me off. They have even gone out of their way to find me Firestone discounts that I missed. And if it is too big of a job for them, they let me know.
5/ 5stars
by  
on January 26, 2015
I've been coming to this Firestone for over 15 years. I appreciate the quality of service, the excellent attitude of the service manager and his staff. Always willing to go the extra mile.
5/ 5stars
by  
on January 26, 2015
Good honest service with recommendations without excess pressure..
5/ 5stars
by  
on January 26, 2015
THE SERVICE IS GREAT,THE PERSONNEL ARE VERY KNOWLEDGEABLE AND FRIENDLY,AND I'VE KEPT COMING BACK BECAUSE OF IT. I WOULD RECPMMEND THAT STORE TO ANYONE WHO WANTS GOOD SERVICE AT A FAIR PRICE
5/ 5stars
by  
on January 25, 2015
I've been a repeat customer of Firestone Pewaukee for approx 5 years and they continuously exceed my expectations servicing my GM vehicles. The Front Reception staff is extremely knowledgeable and listens to me as a customer. They ask appropriate questions about my vehicle and driving habits. They advise but don't try to hard sell me on products and/or services that I don't need at the moment. The Technical Service team is outstanding and often identifies potential issues to help me avoid a vehicle breakdown and increased repair costs. I highly recommend Pewaukee Firestone.
5/ 5stars
by  
on January 24, 2015
Good service, trustworthy employees. Manager very pleasant.
5/ 5stars
by  
on January 24, 2015
Exceptional customer care! Great job in helping me select best product as well as best value for my particular needs. Very knowledgable. Relate well to customers.
5/ 5stars
by  
on January 23, 2015
been coming to this store for decades because we get great service and they can fix anything

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Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

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