Firestone Complete Auto Care: Your Source For Tires And Repairs At 11002 W Broad St In Glen Allen

Come in to your nearest Firestone Complete Auto Care at 11002 W Broad St for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

11002 W Broad St
Get DirectionsHours + Information
Sun9a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #26107 Managed by Sergio Navarro

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our trained technicians will give your car a free courtesy check. We'll examine fluid levels, air filters, belts, and more. Plus, we're devoted to offering the most consistent service on the market, all at reasonable prices and quick turnaround times. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we work to provide exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.3 of 5) - 87 Reviews
1/ 5stars
by  
on September 25, 2018
I returned my car to Firestone because the leak they were supposed to fix earlier in the week was not fixed, and on this visit, not only was it still not fixed, but my battery was dead as well. Whether incompetence or malfeasance, I am not returning this vehicle to Firestone, ever.
1/ 5stars
by  
on September 21, 2018
Can't fix a leaky tire. Don't always rotate tires as expected. Don't care if valve stems match. Not happy at all with the service I've received over the last couple of years.
5/ 5stars
by  
on September 14, 2018
I took my car for brake service here after they were extremely helpful resolving a problem on my spouse's car. The work was done on time in a single afternoon. I was advised of promotions available reduce the cost of the services I needed. Additional repair and maintenance recommendations were made, but not pushed.
1/ 5stars
by  
on July 21, 2018
5/ 5stars
by  
on June 30, 2018
Very friendly and efficient staff. They were very concerned about the needs of my older vehicle. Thank you!
5/ 5stars
by  
on June 24, 2018
1/ 5stars
by  
on June 21, 2018
After mounting two tires, they didn't even have the decency to remount my spare tire. They jut threw it in the back of the van.
5/ 5stars
by  
on April 7, 2018
Mira and Chris took real good care of me today Make me feel so welcome in the store
5/ 5stars
on March 23, 2018
1/ 5stars
by  
on December 16, 2017
Manager at Firestone Virginia Center Commons, 11002 W Broad St Glen Allen VA 23060, broke the Virginia State Police Motor Vehicle Safety Inspection law on Saturday 12/16/2017 by refusing to insert rectified failed inspected vehicle back into the motor vehicle inspection que. Virginia code 19VAC30-70-60 paragraph C. states: "Reinspection of a rejected vehicle by the same station during the 15-day validity of the rejection sticker need include only a check of the items previously found defective, unless there is an obvious equipment defect that would warrant further rejection of the vehicle. Such reinspection will not constitute a complete inspection and a $1.00 fee may be charged. Furthermore, if a vehicle returns for reinspection within the 15-day period, the rejecting station will reinspect the vehicle without delay or at the reasonable conclusion of the current inspection being performed." Key words " WITHOUT DELAY OR AT THE REASONABLE CONCLUSION OF THE CURRENT INSPECTION BEING PERFORMED" The vehicle should have been reinspected for that failure immediately. However the customer NOW has to wait till the following day. FOR A SIMPLE LICENSE PLATE LIGHT! I will NEVER bring my vehicles there agiam
5/ 5stars
by  
on December 3, 2017
Done right and delivered on time.
5/ 5stars
by  
on April 21, 2017
Abraham is an incredible service supervisor. Went in for some emergency maintenance as a first time customer to Firestone and will now go there for all of my car maintenance needs. Incredible service and great prices. I am incredibly happy - telling everyone I know about it.
4/ 5stars
by  
on March 3, 2017
5/ 5stars
by  
on February 8, 2017
Could not have been more pleased. J the sales manager was so knowledgeable and friendly. She went above and beyond to make sure we had everything we needed and that all the services were complete. She is an asset to your business.
1/ 5stars
by  
on November 4, 2016
No thanks.
5/ 5stars
by  
on August 7, 2016
Always quick to get my car in and repaired quickly.
1/ 5stars
by  
on July 24, 2016
I am extremely upset. I took in my 2012 Ford Fiesta in last Sunday in a rush- my rear door latch unexpectedly stopped working. I took it to Firestone, as I had been a loyal customer for years. Not only did this location keep my car for an extra two days later than they promised, but they failed to mention that the part was under a recall notice, which they would have been notified about when they called the dealership to have the part shipped. What could have been fixed for free ended up costing me $300. I am extremely hurt, because I have routinely used Firestone. I don't think I will ever use this company again, and I will be sure to leave this review on Yelp, Google, and any other search engines I can find to make fellow consumers aware of how dishonest this branch of Firestone is.
1/ 5stars
by  
on July 20, 2016
I am a 20 year old customer. My whole family (3 cars) have always been loyal firestone customers. We only bring our cars to firestone and we even have a firestone credit card. This being said, I've had a summer of bad experiences with the company. Being a younger female driver, I was treated with disrespect through not only the inspection process, but also a repair transaction. The receptionist would not answer my questions nor would they contact me for updates on the repair. I was not even involved in the process, even though I was the one paying. I had to harass them daily to get details. I will never bring my business to this company again, and I think my family is following my lead. A company should not treat customers differently than others based on their age or gender.
5/ 5stars
by  
on July 4, 2016
Awesome service
5/ 5stars
by  
on May 5, 2016
Excellent customer service!
5/ 5stars
by  
on May 1, 2016
5/ 5stars
by  
on December 6, 2015
A pulley came off my Honda the day before we were leaving to drive home. It's not a common part but they worked hard to find it and get us on the road in time. I would visit again.
5/ 5stars
by  
on December 6, 2015
I had an unusual request which led me by referral to Firestone. Snow tires in Richmond Va! Well they found a set and mounted them over a very busy time Always professional and Competent
5/ 5stars
by  
on December 6, 2015
I always go to this Firestone because they truly take care of my vehicle. I always see the same store manager and request the same technican when I'm there. they are great. Friendly service, they don't push me into getting things I'm not comfortable getting done there, and they try to get me in and out without a problem.
5/ 5stars
by  
on November 18, 2015
Repaired my brakes and installed two tires.The work was done in about three hours and was done correctly..
5/ 5stars
by  
on November 14, 2015
Great service in a timely matter. Would recommend a friend.
4/ 5stars
by  
on November 14, 2015
They do a great job and are very accommodating. In fact all the workers at the front desk are friendly and helpful. Been going there for tires and oil changes and no problems yet. Will be going back for my vehicles next oil change.
5/ 5stars
by  
on November 2, 2015
Nice place great service and fast recommend to all
5/ 5stars
by  
on November 2, 2015
I really love the way they explain everything to me.
5/ 5stars
by  
on October 25, 2015
I was from out of town they fixed my truck so I could leave
5/ 5stars
by  
on October 23, 2015
Leaving shortly for a 5-hour drive, I notice a nail in my tire. I drove in to Firestone, was immediately greeted and was being assisted within about 2 minutes. They were fantastic! I needed 4 new tires anyway and expected to be told I'd need to make an appointment and come back another day. They put on my 4 new tires, did the alignment and I was on my way with 2 hours. Impressive!
4/ 5stars
by  
on September 30, 2015
I went to four other shops in the area. This location handled my issue perfectly. Will always return to this location!
5/ 5stars
by  
on September 17, 2015
Had a flat tire on the highway and had to have my van towed. It was close to closing and the technician stayed after to replace my tire. Really appreciated it.
5/ 5stars
by  
on September 13, 2015
I went in for an oil change and bill and joe made sure everything was going fine with my car while bill catered my needs as i waited
5/ 5stars
by  
on September 10, 2015
took my gf's breaks there, they automatically gave me the discount's that I had found online, within the time frame they gave me the car was ready to go
5/ 5stars
by  
on September 8, 2015
I travel from Maryland once a month to have these guys service my car.
5/ 5stars
by  
on September 7, 2015
I used for the first time but I liked it.very convenient with good service
3/ 5stars
by  
on September 4, 2015
I went in for a tire rotation and balance on my BMW, which took 2 hours with an appointment. They rotated and balanced them properly and the car drives stable. But when they brought the car out I get in and noticed grease fingerprints all over my cream leather interior. It was on the door exterior and interior, it was on both of my seats, gear shifter, key port, steering wheel, and center console. I complained to manager and Another mechanic came out to wipe it down. Out of frustration, I told the guy to leave it alone and I'll properly clean it. I had to clean and recondition the leather because he used some citrus wipes. This was the first problem I've had with them. Hopefully the last
2/ 5stars
by  
on August 6, 2015
After service, i.e Tyre rotation noticed issue which was identified by me and the issue wasn't present before and fixing charges was too high
5/ 5stars
by  
on August 6, 2015
GREAT Quality of Service, promptness and friendly.
5/ 5stars
by  
on July 30, 2015
I use this Firestone all the time for all my automotive repairs. They are honest and offer great customer service.
5/ 5stars
by  
on July 8, 2015
Good service and fair prices. Timely service. Will come back again
5/ 5stars
by  
on July 2, 2015
Excellent service by Bill and team! I'm glad to be a customer at this Firestone shop.
5/ 5stars
by  
on June 20, 2015
I had my car towed to Firestone, thinking I needed a fuel pump or fuel filter as my car would not run. I got my car back in 8 hours with everything running correctly. I simply had a dead battery and a low fuel level and they took care of me and didn't take advantage of the situation. They got my car back up and running and didn't recommend any unnecessary work. I genuinely trust this location and will not go anywhere else again!
5/ 5stars
by  
on June 12, 2015
I went in and from the moment I walked in the guy at the counter was so very pleasant and polite. Very friendly people!
2/ 5stars
by  
on June 2, 2015
While waiting on my tires to be put on my truck. I over heard allot of conversations while people where checking out. The lowest I heard someone check out was $178.98 and all they came in for was an oil change. Seriously I am at aah how much they were charging people. One of the salemen was extremely pushy. My husband told me exactly what all I needed to have done to my truck he is a mechanic (cannot work in personal vehicles at work). They kept trying to tell me I needed $400 worth of other things on top of the $500 i was already spending on tires. Also, one sales associate talked down to me i felt like since I am a women and I heard him speaking with a male which he was not condescending. I will not be back at this location.
4/ 5stars
by  
on May 29, 2015
I used them on 5/22/15, to have a new battery installed. After I left, I discovered that the clamps on the ends of the battery cables were not thoroughly cleaned before they were reinstalled.
5/ 5stars
by  
on May 29, 2015
Great job taking care of my car maintenance needs!
5/ 5stars
by  
on May 28, 2015
Took my for an oil change. Oil change was done very quickly and they actually carried the oil for my car. Like the fast and courteous service I received from Firestone.
5/ 5stars
by  
on May 22, 2015
About a week ago I notice some steam rising off the hood of my vehicle. I opened my hood and notice a hose had sprung a leak. I took my vehicle into Firestone, the customer service rep greeted me very politely.. looked at my vehicle.. identified the hose and within no time I was given an estimate for the work and on my way to work. Within a few hours I received a call .."your vehicle is ready"...NO MORE PROBLEMS...Great Dependable Service.
2/ 5stars
by  
on May 22, 2015
I requested an all over assessment plus specifically mentioned the to check the air conditioning and why dashboard indicator lights were all on. Fixed AC, and said that I needed a very expensive catalytic converter replacement that would take care of dashboard lights. Called back to say that pipe to carburetor was now split causing noise, more repair needed. Approved additional charges. Drove away, all dashboard light again on. Called again, said perhaps sensors, to bring in. Indeed replacement of both sensors removed dashboard lights, paid for those, no labor charge. Can't but wonder if I need that expensive catalytic converter replacement...had they first tested the sensors.
4/ 5stars
by  
on May 18, 2015
Customer Service was good. They did what they stated at a reasonable price and have given me options to choose from.
5/ 5stars
by  
on May 16, 2015
I use Firestone for my tires, alignment, and such. Otherwise I have, do, and will have my Hondas serviced at an independent Honda shop. Unlike past visits, this time I didn't have a list of picky stuff that challenges those efforts. I appreciate they stuck to their scope.
5/ 5stars
by  
on May 14, 2015
I had to get flat repair but they found that that couldn't be repaired so order a new one and took care of me the very next day. They made the entire experience really pleasant. I will go back again for sure.
4/ 5stars
by  
on May 8, 2015
Use them all the time good service very friendly ..
5/ 5stars
by  
on April 26, 2015
They were able to get me in on a Sunday for an oil change and state inspection. Great communication and service. Excellent job.
5/ 5stars
by  
on April 25, 2015
I had bought 4 new tires and they didn't have any in stock so they quickly ordered the tires j wanted and just two days later had them ready to be put on thought it was going to take a long time but it was done in only an hour they even checked my jeep for other potential problems for me for free. Bill was super honest nice and helpful . I love this location
5/ 5stars
by  
on April 20, 2015
I went into Firestone, without an appointment, with a flat tires. Expecting to purchase a new tire, I was pleased that Firestone was able to repair the flat tire. I greatly appreciated the integrity and fast service.
5/ 5stars
by  
on April 20, 2015
I love them. I have been taking my cars to them about 20 years and never once have I had a complaint. The staff there is always so friendly and helpful. I wouldn't take my cars to anyone else.
5/ 5stars
by  
on April 11, 2015
Tires: Priced competitively and always willing to beat the competition. Quality 65-70k tires. Auto Services: Oil Change, Tire Rotation, and Inspections always go very fast with quality products installed.
5/ 5stars
by  
on February 26, 2015
I continue to get excellent service at this location Everytime I have been.
5/ 5stars
by  
on February 3, 2015
I have been going to the Glen Allen Firestone Service Center for years now, and have always been given exemplary service, warm greetings and top notch service advice and care!! Everyone - too many to mention (but it always starts at the top and the front desk) - have always gone above and beyond to make sure that everything was correct and all services up to par. I don't even think about going anywhere else!
5/ 5stars
by  
on February 3, 2015
Very helpful, trustworthy and competitive. I am always treated nicely.
5/ 5stars
by  
on February 3, 2015
The Firestone crew are always responsive and attentive to finding issues to avoid future problems and keep my car running well....with 240,000 miles (and counting) they help my get great value from auto ownership.
3/ 5stars
by  
on February 2, 2015
All were nice and work was good, BUT, mechanic failed to put my lug key back in my car at the next time I had the wheels rotated they had to cut the lugs off and had to buy new locking lugs.
3/ 5stars
by  
on February 2, 2015
Took car in for flat repair and was told that brake work was needed and that I needed to buy two new tires. I agreed to the brake work but did not buy the tires as the old ones looked OK to me. I subsequently went to another tire shop who inspected my tires and said that they were OK. I have lost confidence in in Firestone's recommendations.
5/ 5stars
by  
on February 2, 2015
I use them regularly. I'm pleased every time I use them.
1/ 5stars
by  
on February 1, 2015
My wife and I use Firestone for the majority of our automotive services, especially oil changes. Shortly after having the oil changed in our Ford Escape, my wive's oil level low indicator came come on briefly. I checked the oil level and found it below the dip stick. To make sure we got a fair assessment of the situation, we took it to the local competitor of Firestone for evaluation. They checked engine over completely for any leaks and to verify the oil filter was tight, these were all fine. They found only 1.5 quarts of oil in the engine and that included draining the oil filter.. They ran a compression check to make sure rings not worn,and again it was fine. The conclusion was that the correct amount (5 quarts) were never put in engine during last oil change. We took it back to the local Firestone that did the incomplete oil change and the Managers reply to this was; "Sorry, it happens sometimes". When we further questioned him about this, he had no answer or explanation. We could have blown our engine, but luckily my wife was observant enough to catch the oil low indicator during it's quick flash on and off. The Manager of the Firestone did say that one of their technicians was recently let go for a similar complaint. When we asked him to verify that was the mechanic doing the work, he looked and stated; "No, it wasn't. The Tech doing yours is our Senior Technician". If their best is that bad, we shall no longer utilize Firestone for our automotive care.
5/ 5stars
by  
on February 1, 2015
Bill at the front desk is great... gives great service,,, a value to your business
5/ 5stars
by  
on January 28, 2015
I have taken my vehicle several times always satisfied with the work performed.
5/ 5stars
by  
on January 27, 2015
I have nothing but Positive comments about firestone. If I didn' do you think I'd return there for service
5/ 5stars
by  
on January 26, 2015
I went to this store about two months ago and when I went back on Saturday 1/24/15, the service was great and they kept me informed of extra service that needed to be done on my vehicle as soon as possible to avoid a breakdown
5/ 5stars
by  
on January 26, 2015
Last week I was having electrical troubles with my car. Travis told me to bring it in and they would resolve the problem. That they did, very courteous, great communication.
5/ 5stars
by  
on January 26, 2015
They were very helpful and in a timely manner. They are very knowledgeable.
4/ 5stars
by  
on January 25, 2015
Found the service team to be very helpful, and knowledgeable.
5/ 5stars
by  
on January 25, 2015
My experience w/ the team at Firestone in Glen Allen dates back for over 10 years. I credit the team there with keeping my Nissan Versa with over 190,000 miles operating just like the day I bought it.. I will let my car voice my approval of their attention to details.
4/ 5stars
by  
on January 25, 2015
Thank you for your service on all our vehicles . We will continue to use your service as the days ,months and years go on.
5/ 5stars
by  
on January 25, 2015
Ive purchased tires from Firestone more than once on different vehicles. The desk staff/management provide exceptional customer service and my vehicles were serviced in a timely manner.
5/ 5stars
by  
on January 24, 2015
Bill is outstanding to deal with when you need a service.
5/ 5stars
by  
on January 24, 2015
I have been satisfied in each of my visit and their diagnosis has been accurate. I feel my car is in safe hands every time I visit.
5/ 5stars
by  
on January 24, 2015
I have been a customer for years and have always received excellent service. Their advice is always on target and prices have always been reasonable. I get my tires here as well.
5/ 5stars
by  
on January 24, 2015
I always receive great and timely service! No matter what time of day I've come in they offer quick and professional service. Thank you to Abraham Martinez and staff!!
5/ 5stars
by  
on January 24, 2015
Staff is great .. Always willing to try to help and get you a appt as soon as possible and to work with your schedule as needed..
5/ 5stars
by  
on January 23, 2015
The front desk and technicians are extremely professional, knowledgeable, friendly and customer focused. They always strive to get the job done right and at the best price available. Regardless of the vehicle make or the type of repair, they always have someone who can expertly fix the problem. I've been using them for years and will never take my car anywhere else.
5/ 5stars
by  
on January 23, 2015
For eleven years I have used Firestone for my vehicles. They provide coupons and discounts on the work and their sales are better than other shops. They are polite and always do good work.
1/ 5stars
by  
on January 23, 2015
I went in for a basic oil change and was given synthetic blend oil instead of the standard 5W30 or 10W30. When I asked why, I was told that nobody offers the 10W30 oil change anymore, synthetic-blend is the new standard. Of course other auto shops would disagree. It seems like the customer should be given the decision, rather than simply charged for the more expensive oil (which Firestone Inc. probably gets a kick-back for selling...). Furthermore, once you start using synthetic oil, it may be difficult to switch back to standard oil. I find it quite presumptuous that Firestone would make this decision for me.
5/ 5stars
by  
on January 23, 2015
I had tires replaced on two vehicles and the service was great... on time, excellent products.

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