5/ 5stars
by Hagir S
on June 28, 2018
Wonderful customer service!
5/ 5stars
by jason w
on June 23, 2018
I enjoy working with Jay 2763131. Always a big help!
5/ 5stars
by Jennifer J
on March 12, 2018
Best customer service that I have seen in a long time! Very friendly, knowledgeable staff who went above and beyond to provide a great experience.
5/ 5stars
by Denise C
on March 10, 2018
Great service - Jay and Samantha are awesome! Definitely recommend and I will be back for any future service needed.
5/ 5stars
on July 9, 2017
5/ 5stars
by Fadil
on January 24, 2017
I had an appointment scheduled for 1:00pm, but I took a chance coming in earlier since I wanted to watch the NFC championship game at 3:00pm. My sales associate said it'd take about two hours to complete what I requested...but it only took an hour! These guys rock!!
5/ 5stars
by Megan
on January 23, 2017
They were very professional and welcoming, and they had my car ready much quicker than I expected! Very pleased with the service I received!
5/ 5stars
by Mia
on October 7, 2016
5/ 5stars
by Doris H
on July 16, 2016
My scheduled appointment turned out to be a surprise for me. My car inspection had expired. Mr. Hilliard, Service Manager was kind enough the expiration to bring this to my attention. All of the required work needed for Firestone to get the car to pass inspection was carefully explained. He could have just rendered the service for which I had requested and not mention the expiration of the vehicles inspection.
5/ 5stars
by noelle l
on April 21, 2016
5/ 5stars
by Christina J
on March 29, 2016
The services that I've been provided at this location has always been awesome. Thanks for the great customer service and step by step explanations of the work that needs to be done to those of us who aren't that knowledgeable when it comes to vehicles! ;)
5/ 5stars
by Reneek3
on November 28, 2015
Troy was excellent in explaining everything even 3-4 times, prices are better than anywhere else
5/ 5stars
by EasyRider
on November 9, 2015
I would recommend this 'Firestone: Complete Auto Care' to anyone. They did an excellent , timely job for me.
4/ 5stars
by Meg34e4
on November 4, 2015
Fast and quality service! Second time going here and I'm. Still pleased
4/ 5stars
by toad97
on October 8, 2015
I have been bringing my cars to Firestone for years and have always felt that they provided excellent service and were trustworthy - not trying tack on additional services to make more money. I brought my 4Runner in recently for a state inspection and oil change b/c I had coupons for both. Sadly, this time they disappointed me when I discovered a week later that someone had not put the oil cap back on after the oil change, and most of the new oil was gone. I called the manager at the shop and told him about it - he was very apologetic and promised to credit my account the cost of the oil change.
5/ 5stars
by Tjiedjie
on September 12, 2015
I've had good experiences here over the past five years. Returned Aug 2015 with a flat needing a patch and was once again pleased with both the service and product. My situation took several hours but I was a walk-in with five people waiting when I arrived around 8 a.m. mid-week. About 10-12 customers came and went while I was there, some men, mostly women. All seemed happy, as was I. No one else waited more than an hour during the time I was there. My tire situation was carefully explained to me beforehand by Dan who was very helpful. My costs ended up $45 lower than had been quoted me earlier by another tire business (which they weren't aware of). His recommendations were conservative and no non-essentials were pushed--which frequently happens to me as a blonde female. The waiting room was cool, quiet and comfortable. Seats were placed comfortably apart for a feeling of relative privacy. There was hot coffee, the day's newspaper, TV with the sound level pleasantly low, and free wi-fi. The male receptionist was pleasant and helpful.
5/ 5stars
by Eileen2015
on September 5, 2015
Courteous, professional service. They took good care of my car, and are considerate of my pocketbook too which means a lot to me! This is my go to place for car care because they have proven to be trustworthy and friendly.
5/ 5stars
by Vacation d
on June 28, 2015
I was on my way home from vacation and broke down. The great staff and mechanics at Firestone were very understanding to my situation and made all the nessary repairs to get me back on the road the same day. Thank you very much!
5/ 5stars
by Mike56
on June 16, 2015
Great and professional service. I will recommend to everyone for service.
2/ 5stars
by Girl5
on April 26, 2015
I tried to get some tires installed for a couple of weeks and every time I called they said I would need to drop my car off for the day because they wouldn't be able to get to it. I talked to a few different guys, a couple who were not so friendly and the others who were nice. When I finally made an appointment and took my car in the experience wasn't so bad. I only waited for 1.5 hours but I think that's only because I had a 3 o'clock appointment and they closed at 5. Otherwise I would have had to leave my car for the day.
5/ 5stars
by rshf23
on March 9, 2015
I've been going to the Firestone at Regency Square for years. Last week I got my oil changed and as always they did a great job
4/ 5stars
on February 4, 2015
Am very happy with the service I receive at the Regency Firestone store. Whether it's tires, periodic maintenance, electrical or state inspection, I'm always satisfied with the work done and the customer service that I receive at this Firestone store. Am happy to refer others to this location. Feel as if I get better advice and pricing than the auto dealers provide.
5/ 5stars
by Onsi
on February 4, 2015
I used them a month ah and I'm happy for their services
5/ 5stars
by MartyH425
on February 4, 2015
I have used Firestone for over 5 years in multiple cities and could not be more pleased with their service and caring attitude. My complete service history is available to every Firestone store I go to for service. This is outstanding and so are their prices.
5/ 5stars
by pitapat
on February 3, 2015
u guys really got me threw some rough times.. thanks for being there for me
5/ 5stars
by SCM15
on January 27, 2015
The guys at the front desk are efficient and honest - they always are able to fit me in when I'm willing to leave my vehicles at the shop.
5/ 5stars
by zeke
on January 26, 2015
Every time when I was with my cars on services ,I was satisfied with service[they are give me suggestion what i need to do with my cars],and also all job on cars ,was real with price [no overcharge].
5/ 5stars
by cramerdal
on January 25, 2015
I trust Firestone people at the Parham Road Service Center and they are always there to help me. Thank you all soooo very much.
5/ 5stars
by House
on January 24, 2015
I have been going to this particular shop for 20 years with multiple vehicles. Yes, on occasion, I will try someone else but I have never found more employee/customer loyalty that at the Regency Firestone. Without a doubt, when I go there, they give me the diagnosis and will always make a recommendation if additional service is needed or will be needed in the near future. My vehicles are driven long and hard by me and my family. Our vehicle last a long time, well into the upper 200,000 mile range. We have none now pushing 300,000 and it is doing just fine. Did I just pick good vehicles? No, I think I picked a great shop who has some really good folks working the front desk and in the bays. One other thing! If it is something that they are not highly qualified for, they will make a referral to a quality specialty shop. I could name names, but some have retired or moved on. AND there are still some good ones and apparently some of the new ones are great, too.
4/ 5stars
by johnhartmann
on January 24, 2015
We continue to be happy with the quality of work performed on our vehicles. The only issue we have is being contacted once the work is complete. It seems in the past year, this notification no longer occurs.
4/ 5stars
by Ingineer1948
on January 24, 2015
Replaced front ball joints to pass inspection. They always stand behind their work.
5/ 5stars
by JohnnyB
on January 24, 2015
We are very pleased with the professional, friendly service our Firestone store provides. We have used them for over twenty years and trust them to take good care of our cars. They really know what they are doing!
5/ 5stars
by R D
on January 23, 2015
Our relationship with Firestone is long and beneficial to both parties. I receive personal attention by people who care about providing the professional service I needed. Even though people have come and gone, the attitude of service and honesty has remained consistent. This office of Firestone is outstanding and I would highly recommend it (and I have).
2/ 5stars
by Angel
on January 23, 2015
Twice they have suggested items that needed repair on my vehicle, once of which was SUPPOSEDLY necessary to pass inspection. When my mechanic went to replace the part, it was found that there was nothing wrong with the part on my vehicle. I mean a woman REALLY should have a place to take their car that they can trust.
5/ 5stars
by Reenie
on January 22, 2015
I've been a customer of Firestone for many years. I have always found professional, friendly & knowledgable associates on the Parham Road location.
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