Firestone Complete Auto Care: Your Source For Tires And Repairs At 10095 Brook Rd In Glen Allen

Come in to your nearest Firestone Complete Auto Care at 10095 Brook Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

10095 Brook Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #28045 Managed by Dwayne Kahler

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our professional teammates will take a look for free with our courtesy check. We'll inspect lights, wipers, the battery, and more. Additionally, our team believes in offering the most consistent service on the market, all at reasonable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or plan your appointment online or by calling (804) 616-4510.

    Find Great Deals On Tires For Your Car.

    We Cover Every Area Of Auto Repair

    After 90 years of automotive repair, we've seen just about every car problem out there. At Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as painless as possible.

    Customer Reviews

    (4.4 of 5) - 43 Reviews
    5/ 5stars
    by  
    on September 10, 2018
    Found a screw in my tire on a Monday morning, took truck to Firestone, they pulled up my information got my key and less than 30 minutes I was leaving,NO charge, one advantage of having Firestone tires.
    5/ 5stars
    by  
    on August 30, 2018
    Honest, reliable and very helpful. Always treated like I'm their number one priority.
    4/ 5stars
    by  
    on May 24, 2018
    5/ 5stars
    on March 12, 2018
    Tires worn prematurely, & replaced as warranty stated
    5/ 5stars
    by  
    on December 28, 2017
    Igor the tire manager is a great associate! helped me with everything and was very nice
    5/ 5stars
    on August 31, 2017
    5/ 5stars
    by  
    on October 18, 2016
    Awesome Work and Great Customer Service.
    5/ 5stars
    by  
    on September 18, 2016
    Always great customer service.
    5/ 5stars
    by  
    on August 29, 2016
    I dropped my wife's car off for 4 new tires and an alignment on Sunday about 10am. The car was done by the end of the day as promised, and I got a great deal on the tires and installation. The alignment is great too. Nothing but good things to say about the technicians, and my advisor Paul was great and kept me up to date on the progress. No unnecessary pressure or upselling, I told him I was on a budget and he helped me and my family stay safe on the road with new tires. Thanks again!
    1/ 5stars
    by  
    on July 31, 2016
    The worst expierence I have ever had. Even though I brought my car in just to get 3 new tires put on, some how they were so poor at their job that they touched my radiator cap and couldn't tighten it back up. Due to their lack of know how my radiator cap broke and coolant ended up all over my engine making it over heat. I ended up spending all most 300 dollars to get the tires and had to spend almost 200 dollars to fix what they messed up. I also had to miss work because after calling them livid, the only thing they could say is,"bring it back to us and we will look at it tomorrow because we are closing soon." All mangers their are idiots and rude and incompetent. They lie and will blame you. Oh and if you tell them that your not dumb and don't believe their lies they will hang up on you. So if you love your car, or need your car don't bring it their. You will end up having to take it some where else a few hrs later to get it fixed.
    5/ 5stars
    by  
    on June 8, 2016
    Had all 4 tires replaced, balanced and alignment done. They beat the quote from my dealer by $100. When the tires they ordered for me didn't all arrive and that caused a delay in my appointment, they kept me updated and were polite. Then gave me a small discount on my bill for the inconvenience. I'm glad I was polite as well!
    5/ 5stars
    by  
    on December 20, 2015
    I had been out shopping and ran over a nail and it stuck in my tire they took care of it in less than 2 hours and I was on my way
    4/ 5stars
    by  
    on November 24, 2015
    They gave me fast service however they tried to do more than they had to. They always try to act as if things need replaced when in reality they still have some years of life. Associates need to realize their job of course, to up sell the customer, but realize every customer doesn't have the means to put hundred of dollar sin to their car at a time.
    5/ 5stars
    by  
    on November 6, 2015
    ROTATED TIRES AND STATE INSPECTION - GREAT SERVICE
    5/ 5stars
    by  
    on October 25, 2015
    Great bunch of people!! They are very professional and courteous. Always make time for any questions and explanations and always give you their best!
    5/ 5stars
    by  
    on October 8, 2015
    Feel confident of service and friendly staff is appreciated!
    3/ 5stars
    by  
    on October 1, 2015
    I arrived for my 2:00 appt for new tires and oil change and told the person at the counter (Travis) that my left front turn signal had stopped working and likely needed a new bulb. He said that all of the lights would be checked as part of the service and the tech would let me know what it needed (bulb, fuse, etc.) The tech never came out and when I got my truck back at 4:15, I checked the turn signal and it had not been fixed, even though the invoice listed a courtesy check as having been performed. The other worker at the counter (Paul) offered to fix it himself in the parking lot but I had already been there almost 2 1/2 hours so I left and fixed it myself the next day with the assistance of a helpful young man at a local auto parts store. Also, the front tires were overinflated but on a positive note, the oil level was exactly right (and unlike my 2011 tire purchase, they put the right ones on the first time so I didn't have to make a second trip the next day). We have used Firestone for several years/vehicles and service seems to be declining; little things add up.
    1/ 5stars
    by  
    on September 8, 2015
    I went to get an oil change and waited the time 90 minutes. They called me up to pay because my car was done. I paid looked for my car and couldn't find it. Went back inside and asked the lady where my car is she looked and couldn't find it. She went in the bay and the guy said oh I still have to put the oil in and vacuum but my car wasn't vacuumed just his area. When he finally finished he just got out and left..no apologies like I inconvenienced him. I went because of a coupon and I don't think I'll ever return!
    5/ 5stars
    by  
    on August 23, 2015
    Explained everything so I could understand very knowledgeable
    5/ 5stars
    by  
    on June 7, 2015
    I've been going to them for the past few months and they're always helpful, honest, and friendly.
    5/ 5stars
    by  
    on May 19, 2015
    We went there for four tires. They didnt have the ones we wanted in stock however they ordered them from the warehouse and in an hour we were checking out. GREAT SERVICE
    5/ 5stars
    by  
    on May 18, 2015
    I returned our vehicle to be reviewde, based upon having 4 new tires put on it, and there being a "shimmy & shake" in the steering. The team listened to me, without blowing me smoke, asked some general questions, actually test drove it, and took care of the problem, without charging me, because I had just bought the tires from them. I got the oil changes and brake fluid. Great service!
    5/ 5stars
    by  
    on May 3, 2015
    I went there to get my brakes fixed. the front desk guy was very nice and the mechanic explained everything to me. I
    5/ 5stars
    by  
    on May 1, 2015
    They were very friendly and honest, something you don't see much in this industry. The tire manager Sergio was very professional and helpful with all my questions
    4/ 5stars
    by  
    on April 20, 2015
    Was able to get an oil change, tire rotation, and alignment in about 1.5 hours.
    5/ 5stars
    by  
    on April 19, 2015
    Paul, Allison and Brian are the Best at Customer Service - Honest, Personable and committed to excellence. I have gotten tires and had service performed 3 times over the last year at this particular store and got excellent service and products at a great price each time. Bravo and Thank you! :D
    1/ 5stars
    by  
    on February 26, 2015
    I had my car towed to the shop. I was told the diagnostic cost is $89. I said ok. About 2 hours later I was called again and told that they needed to charge me an additional $49 because it required more work. Then about an hour later Firestone called and said that they couldn't fix the problem. The repair work could only be done by Nissan. So I was charged an additional fee $49 when quoted a fee of $89 and they couldn't repair it. I feel I should have been told initially that there might be an additional fee. Either you have a fee of ; $89 or you have a fee of $138. I was very disappointed.
    5/ 5stars
    by  
    on February 26, 2015
    I feel when I go in they are waiting on just me. They ask what I need and take care of that and give the car a check for anything that may be coming up. If you are tight with money they tell you what things are most important and give you an order of importance for your repairs. Most companies are you need to do it all right away. I feel that they value me as a customer.
    5/ 5stars
    by  
    on February 6, 2015
    I really like the way they regularly rotate my tires and align my wheels. Before they started this great program, it was hard to get these things done. I'm glad I got my tires from them and thereby bought into these services.
    5/ 5stars
    by  
    on February 4, 2015
    They were very nice pleasant and gave quality service as always I"ve been with you for over 40yrs . Thanks so much
    3/ 5stars
    by  
    on February 2, 2015
    ok service, but didn't complete the task. Could not turn of the indicator lights.
    5/ 5stars
    by  
    on January 30, 2015
    The whole team is GREAT FREINDLY AND KNOWLEDGABLE. They treat me like family every time i come in, i love my team.
    5/ 5stars
    by  
    on January 25, 2015
    Got new tires and I love them. Also got an alignment and oil change.
    5/ 5stars
    by  
    on January 24, 2015
    I always come to this location and have received nothing but the best service!
    5/ 5stars
    by  
    on January 24, 2015
    I travel over 45 miles, 1 way, to have my vehicle serviced at this Firestone. It is the ONLY place I have gone since 2007.
    1/ 5stars
    by  
    on January 24, 2015
    My oil was change, the oil cap was left off on top of the engine , tools got let under the hood. I did complain to service people, they seem like didn't care. went in for an oil change came out with a charge over $200.00. got told i needed a new battery, which was only 2 yrs old.
    5/ 5stars
    by  
    on January 24, 2015
    Dependable service, good coupons, am very happy with Dwayne and his team
    5/ 5stars
    by  
    on January 24, 2015
    Services were performed in a very timely manner. employees were polite.
    3/ 5stars
    by  
    on January 23, 2015
    On my last visit (50-55K mile service) I was told, I needed to consider purchasing new tires due a 4/32 tread wear. The front desk tech recommended several brands, which I stated, the car is a company car and is a maintenance program and would have to call Donlen to get tire approval and tire brand approval, he copied info from maintenance book, and stated he would call, and call me once approved by Donlen......this happened before Thanksgiving, I never received a followup call, when I stopped in after Thanksgiving (Dec) no.one could find info pertaining to my request.
    5/ 5stars
    by  
    on January 23, 2015
    I always go to the cloverleaf firestone. Even when I lived on the other side of town. They are friendly, fast, and never talk to me like a moron. Being a girl, that means a lot!
    3/ 5stars
    by  
    on January 23, 2015
    Oil change "idiot" light was not reset in Nov. Had to take time to come in to take care of it. Called in on a Sun. and was told to come in, but then they couldn't even look at car due to backlog. Should have told me that over the phone and saved an extra trip. Very disappointing service.
    5/ 5stars
    by  
    on January 22, 2015
    I use them for all my car care. They are professional and kind.
    5/ 5stars
    by  
    on January 22, 2015
    Fast and great service Great customer service Time slots great

    Firestone Complete Auto Care Locations In Your Area

    Careers - Become a Teammate

    Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

    Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

    Careers at Bridgestone