Car Repairs And Tires At 515 Murphy Rd From Your Stafford Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 515 Murphy Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

515 Murphy Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #29211 Managed by Francisco Flores

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If something about your car seems off, our professional teammates can offer a 19-point inspection, at no cost to you. We'll examine lights, air filters, hoses, and more. Plus, we're committed to providing the best auto repair possible at unbeatable prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or plan your appointment online or by calling (281) 969-1547.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(3.8 of 5) - 41 Reviews
5/ 5stars
by  
on March 1, 2019
This firestone is amazing. They treat you like family. They listen to your questions and answer them honestly. They don’t make you do repairs that are not necessary. I love the front counter people and the technicians. I highly recommend this store to every one I know.
5/ 5stars
by  
on February 25, 2019
My family and I regularly use this Firestone location for our auto needs. They are very professional and inviting. They never attempt to force you to purchase any services, but provide you with work that may need attention or needs attention.
1/ 5stars
by  
on February 21, 2019
Took over three hours to get four new tires. A list of new recommendations was presented after 1.5 hours. I did not elect to do any additional repairs after I discussed the list with my mechanic. Beware!
5/ 5stars
by  
on November 16, 2018
1/ 5stars
by  
on October 17, 2018
Had an appointment for 9:00am for tyre rotations only. Had to wait 1hr for them to take my car for tyre rotation. 40min later, Staff advised i needed new tires and accessories. After decling the tyres and accessories, Staff did not rotate my tires after having a warranty on rotation. So ridiculous. Last tyre rotation, a tyre had low pressure and they advised me after driving the monitor will reset itself. I drove a month with low pressure. Decided to check the air pressure myself and topped up all tyres with required pressure. The monitor went off. This was my last time to visit firestone.
Responded on November 18, 2018
Thank you for contacting Firestone, Mohamed. We do apologize for the negative experience you had at our Stafford location and we would like to help. If you could email us at socialcare@bfrc.com with your contact information, invoice number and a link to this review, we will escalate your concerns to our upper management team. We look forward to your response. ^Miguel
Firestone Complete Auto Care - Stafford Management
1/ 5stars
by  
on August 23, 2018
I have had my ball bearings changed 3 times already. In May 2016 and Dec 2016 and now I need them done again. if the Job is done correctly I should not have to worry about this issue for a very long time. 2 things happen 1. bad parts and 2. not installed correctly. neither witch is my fault. I was told it was bad parts the 2nd time I got them fixed yet they used the same type of parts on them. and now I am having the same issues. it cost $400 each time they are done for each side. Same problem same issues and nothing was done about it. I don't have that kind of money to keep spending on the same issues. it needs to be fixed right the first time.
2/ 5stars
by  
on June 21, 2018
Must need good Customer service
4/ 5stars
by  
on June 17, 2018
Excellent service
5/ 5stars
by  
on June 4, 2018
Great Job
5/ 5stars
by  
on March 21, 2018
Good service, Carlos was great and make the selection of my new tires easy, and work was done in the time he promised.
5/ 5stars
by  
on October 4, 2017
5/ 5stars
by  
on August 17, 2017
They went beyond for me, as a struggling mother, they were very helpful and understanding of my needs and still took care of me thank you so
4/ 5stars
by  
on August 11, 2017
Jerome offered excellent customer service, explaining in detail and offering best case scenarios.
4/ 5stars
by  
on August 9, 2017
AAAA!
1/ 5stars
by  
on April 12, 2017
If you take your car to this location, I recommend you check it carefully before leaving, the technicians work is not good.
1/ 5stars
by  
on December 29, 2016
Terrible service every time I visit. I'm never happy when I leave. Don't waste your money or time.
4/ 5stars
by  
on December 26, 2016
i used to go to this place for all my cars after new car warranty expired and this time i found that the staff changed and the pressure tactic was used to convince me to buy 4 new tires. After going home i found that the manager didn't tell me why i should change all 4 tires and didn't show me why all tires were wearing out. i bought life time alignment and every time i changed oil, i asked them to check the wheel balance and tire rotation. No one told me before that the tires were wearing and i just had the car oil changed and checked by the dealer. I found that the dealer report said my tires were ok. i gave your staff the benefit of doubt that they really checked my tires and found them in need of repair or replacement,but i want to bring to your attention that they might be using pressure tactics. in the meantime, i will wait and see whether next time when i bring in my another car,the staff would be pushing to sell me services that should not be necessary or urgent. BTW, i found out also that they charged me a bundle of services that should be optional and i checked with the discount tire company near by and they didn't charge them. They had one price for the tire and also a tire mounting fee only. i only knew that after i called and checked with them. In all my previous tire buying record, your company charged all those services,which added up that each tire was more expensive, even after discount. i will hope that this is not your company's policy and that you can give me an explanation if you think my opinions are not correct. Thank you.
5/ 5stars
on November 21, 2016
Great!
1/ 5stars
by  
on July 19, 2016
Slow service, Unwilling to explain the charges, Rude angry, impatient customer service agent, lack of urgency in completing the task, not updating the customer of status of work. Not respectful of customer time or money. Not trustworthy advice. Felt unwelcome at the store. Displays biases based on racial-religious backgrounds. Found dents or dings on car door after the service. Very bad service received. Regrets the visit.
3/ 5stars
by  
on July 18, 2016
Was told one of my 2 year old tires was cracked. I thought it had a 2 year full replacement, but know, they just gave me some special price. I also scheduled online and there appeared to be no record of that, which meant no 10% rebate for buying Primewell tires?
1/ 5stars
by  
on July 10, 2016
The service was awful. Took 4 hours for oil change and inspection
5/ 5stars
by  
on December 11, 2015
Went to the sugar land location and was giving bad service i walked out and decided to give the stafford location a try and i was amazed, The guy up front took care of everything i will be coming back
5/ 5stars
by  
on November 28, 2015
I got 4 new tires installed last week along with an oil change and am very satisfied
4/ 5stars
by  
on November 25, 2015
Customer service orientated. Needs to be more honest and transparent with customers.
5/ 5stars
by  
on November 22, 2015
Went there after 4 other places face me outrageous prices or 2 he wait times. They were fast friendly and great price on a Saturday afternoon!
5/ 5stars
by  
on November 2, 2015
The lady who deals with people in front is great at what she does. People thinks not being part of tech team won't have enough experience with things. But she knows everything that technician will tell you in future regarding to services, she will explain if you don't know about particular service. And at other store if you have online coupon they sometimes dont accept it but people at this store will accept the coupon even if its on your phone and not printed. The technicians are pretty nice too, they fill up air and tune up viper fluid without any hesitations.
5/ 5stars
by  
on October 24, 2015
This is my second time using the service it was excelente advisor is so profesional friendly an Knowledgeable
3/ 5stars
by  
on October 18, 2015
I am very happy the way did the job in my car, But the technician did not find the problem first time , and work on some other stuff which one is not I take my car to fix , he mention my car engine get heat up you need other parts change and charge me almost $600.00 after that I was complaining to them I am still heat small is coming , ,But they did not pay attention after then I was tired and took my car to firestone and let manager smell the car. After then properly work in my car when manager take step. I Elahi.
5/ 5stars
by  
on October 9, 2015
I always go to this store because of good service.
4/ 5stars
by  
on September 19, 2015
I had 2 back tires changed and it took so long. Everyone was very nice and apologetic about the wait time.
2/ 5stars
by  
on September 9, 2015
I had to take my car back to the shop 4 time an the problem still wasn't resolved. I ended up having to taking an leaving it at another location in Arlington Tx inorder to get the problem resolved .
5/ 5stars
by  
on August 7, 2015
I will tell everybody about the great ppl here thanks
5/ 5stars
by  
on July 9, 2015
This is my "GO TO" location for all of my minor/common car care needs! The staff is always courteous and service is always prompt! I recently got my oil changed and as usual...great service!
5/ 5stars
by  
on June 27, 2015
overall very great experience I came in on my schedule time store manager took care of me right away she was wonderful great smile and great customer service
2/ 5stars
by  
on February 26, 2015
I had taken my car to get a flat fixed in another firestone shop, they did a bad job,so the next day i took it to this firestone. They pulled the car in and told me i needed to buy another tire for$180. They did not even take the tire out to inspected. I got upset and went back to the original firestone and they fixed it.
4/ 5stars
by  
on February 7, 2015
What I appreciate most is I feel at home. When they see something wrong or suggest a service they not only show me they throughly explain and advise me what other things could go wrong. Customer education goes along way with me. They never pressure me to get anyhting done. This is why my Stafford location will have me as a life long customer. Keep it up.......Great Job.......
5/ 5stars
by  
on February 3, 2015
I received outstanding service from this Firestone location. The staff was very knowledgeable, took time to explain what service I was receiving- which was what I asked for. They suggested pertinent information about my vehicle, didn't hound me to get more work done, or perform the work without my knowledge. I asked for a breakdown of when all maintenance checks are due and was provided a print out so that I can maintain these services. I'm sorry I can't recall everyone's names, as this service was performed back in Nov. 2014. But kudos to them, keep up the great work!
5/ 5stars
by  
on February 2, 2015
I have become totally accustomed to continuous honesty and good work from the team at this location. ably led by shanay!!!
5/ 5stars
by  
on January 24, 2015
short wait but wish they could have done tire rotation as I forgot to tell them as I am certain it was due and should have shown in their system on tires I had purchased from them.
5/ 5stars
by  
on January 24, 2015
I have been doing business with this location since 1990 with my first purchase of the life time alignment package and never looked back. I have been purchasing tires and lifetime alignment packages on all my vehicles since then. Since 1990 and using the alignment and tire warranties and services, the tire rating mileage on the tires I have purchased over those years have been met every time. I get those 50K or 60K miles out of those sets of tires. I have seen many service people go through this particular Firestone location over the years. Some go and some not so good. I think they have the best overall courteous and knowledgeable staff there today.
5/ 5stars
by  
on January 23, 2015
I get great service at this store and they do very good work. They don't try to rip me off with extra work that I don't need.

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