Car Tires And Services At 1970 Sam Rittenberg Blvd: Firestone Complete Auto Care In Charleston

Come in to your nearest Firestone Complete Auto Care at 1970 Sam Rittenberg Blvd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

1970 Sam Rittenberg Blvd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #28495 Managed by Derek Cianciolo

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our professional teammates will give your car a free courtesy check. We'll examine fluid levels, steering, the battery, and more. Plus, we're dedicated to delivering the best quality service possible, at unbeatable prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or schedule an appointment by phone or online.

    Browse Great Discounts On Tires Today.

    We Cover Every Area Of Auto Repair

    With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, so we do our absolute best to make the process as painless as possible.

    Customer Reviews

    (4.4 of 5) - 41 Reviews
    5/ 5stars
    by  
    on August 19, 2018
    I recently moved from PA and I have used Firestone centers in the past. New to the area I considered a few other places in my close proximity; however, I choose Firestone because of reputation. I went in thinking I had a brakes issue, they checked my vehicle and said I had NO problems and things were fine. There was certainly an opportunity here to bill me for a problem that didn't exist but they did NOT. They were honest and earned my trust! I will return here for all my future repairs. Thank you to Firestone and its management and employees at that location. The auto industry has a bad reputation for dishonesty but not at Firestone! Thanks again.
    5/ 5stars
    by  
    on July 24, 2018
    Best customer service and mechanic work that I ever received at any firestone service center. Any of the guys at the counter are helpful but Pat is the man. He was easy to speak to and answered every question in terms that I could understand because I am no mechanic. They have an amazing quality assurance Guarantee so rest assured that they will do it right. Tell them Johnny sent you!
    5/ 5stars
    by  
    on July 21, 2018
    Bought a used suv. Patrick took the time to answer all of my questions. He was very knowledgeable and earned my trust quickly. I will continue to have all of my vehicles serviced and repaired at this store. Customer service was tops!
    5/ 5stars
    by  
    on July 21, 2018
    1/ 5stars
    by  
    on July 20, 2018
    5/ 5stars
    by  
    on June 27, 2018
    5/ 5stars
    by  
    on April 4, 2018
    Andrea Sherman was the best advisor you could ask for, Competent, professional, timely. Said she would contact me when the tires were in and she did. I will not go anywhere else when I need service
    5/ 5stars
    by  
    on February 15, 2018
    Loved the vibe that I got when I walked through the door! Pat was super friendly and helpful!
    1/ 5stars
    by  
    on November 19, 2017
    11/10 -- paid for flat repair, tire rotation and alignment. Told them where the nail was in the tire, which one and had it MARKED! Next day -- tire flat. Nail still there, tire still in same position; tires weren't taken off the car, work wasn't done. David refunded the money and said they'd redo it for free. Flat was repaired but in the process after OUR inspection, WE pointed out one of the tires tread was coming apart. They were told in the beginning we were going on a road trip. Didn't seem to matter to them apparently from this type service. Against our better judgement, we purchased 4 new tires that were installed on 11/17. Within 30 minutes of leaving, I called reporting the car shaking all over the place and asked if they were balanced. "We always do that" they said. I told them it didn't shake like that until they installed the tires -- car rode better on 2 bad tires than 4 of their brand new Bridgestones. "Sorry to hear that" he said. I was livid! We had to leave and got to Spartanburg where we had another mechanic at Firestone check them. They said all 4 tires were seriously out of balance; one was over 3.5 oz's out. They said whoever did the work in Charleston didn't know what they were doing.. we already knew that. However, THEY fixed it and the ride home was much better. NEVER EVER NEVER EVER IF YOUR LIFE DEPENDS ON IT, GO TO FIRESTONE ON SAM RITTENBURG BLVD in Charleston. The safety of our family was at stake and they failed to do their job. We did tell the other location if any mechanic from this store ever needs a job -- WARNING-DO NOT HIRE! Worse service and experience EVER! Social media and letters goes a long way. Hated to give Firestone another penny.. much less $500 for tires but to late to cancel our trip. Nice to know it's not all Firestones so guess we'll have to travel to Spartanburg for decent service. Spartanburg Firestone... THANK YOU!
    5/ 5stars
    by  
    on November 12, 2017
    Manager and staff were great! They diagnosed my vehicle problem.part is being ordered and will be installed my next day off.thank you Firestone for keeping me on the road,safely getting to and from work.
    5/ 5stars
    by  
    on November 5, 2017
    5/ 5stars
    by  
    on October 24, 2017
    Very helpful. I bought and had the tires installed at a different location I felt like they pushed the tires on me because they were the ones in stock. they also did not tell me about the perks like the extra warranty witch I would have bought and that I get my tires rotated for free. This Firestone store explained everything in detail and fixed the alignment that the other store did not get it right. This Firestone store is great and I highly recommend it.
    5/ 5stars
    by  
    on October 14, 2017
    My car broke down five hours from home and even though it was less than an hour from closing time, these guys fixed it anyway. I know they had to go out of their way to make it happen, and I am so thankful!
    5/ 5stars
    by  
    on August 8, 2017
    Excellent service. Will definitely go back again.
    5/ 5stars
    by  
    on August 2, 2017
    Excellent customer service!!! They had my car back fast and it feels like a brand new car! I am very satisfied with the work and price.
    5/ 5stars
    by  
    on June 7, 2017
    David went above and beyond when it came to me getting four new tires. I initially came in for an oil change. Having switch oil change providers due to the cost and lack of empathy, I went down the street to Firestone. I found a coupon online and when I walked in the door David greeted me and informed me that yes I could use the oil change coupon (unlike the other oil change provider) and that they could get my oil change done as a walk in. After getting the oil change, David called me to inform me that I needed four new tires giving me two quotes and the price ranges for them. Not having the finances at the time, David reassured me that Firestone guarantees their prices for 30 days and to call back when I'm ready. Beating me to the punch, David called me back yesterday (Tuesday) to inform me a sale Thurs through Monday on my tires existed and that the quote he gave could be reduced to a lower price. I told him I was interested and would call him back once I got my work scheduled handle in order to get my car in. Well waking up this morning (Wednesday), I had a flat tire. Thinking in my head "David said I needed new tires, I should have listened"..I called Firestone back to speak with another representative (sorry I forgot his name) that told me David would be in today and that even though the sale started tomorrow, they would override the sale and let me come in and get my new tires. David explained everything about the tires and what the warranty entailed if I did want to add it in the future. He also explained in details (with numbers) about my alignment and with my finances not being able to afford it today, David reassured me that I had enough of a window to work on my finances and I would still be able to get the sale for the alignment. I had not one but TWO great experiences with Firestone within a month’s time frame. I've always been hesitant about going to Firestone due to the cost and lack of customer service that I've previously heard. If I can continue to get sales/deals and customer service like David gave, I'll never stop going here. Thanks David.
    5/ 5stars
    by  
    on October 3, 2016
    Rumble is the best technician ever. Only person I trust to work on my car, period. I refer their lifetime alignment to everyone.
    5/ 5stars
    by  
    on June 9, 2016
    Not going to lie, I went in expecting a less than mediocre experience. Car repairs are rarely enjoyable, if ever, but my recent visit was a game changer. I came in without an appointment, a nail in my brand new tire, and a concern for my out of pocket expense. The worry compounded when my warranty provider was unreachable. I'm sure my frustration was visible. Thomas Pryor, part of the sales team, blew my mind with his customer service. Not only did he, and his colleague Jonathan, get the job done within 20 minutes, they got it done while being incredibly pleasant. They were also incredibly pleasant with all the other customers, and it was closing time! I have never been more pleased in such a situation. I am so thankful I went to this Firestone, and will most definitely be back. Everyone should go here! Thank you for making my day!
    1/ 5stars
    by  
    on May 6, 2016
    We (I am the comptroller at a car dealership right down the street) have been using this branch of Firestone for over 15 years and we had some really good service (I have been here for 14) with Patrick as the manager. I guess he went to another store and Frank was the acting manager and he wasn't too bad. Now this new manager and his asst Jason are not customer friendly, they really don't care if you come back to their store, even told me that. Very rude and not willing to work with you. I asked for them to check the wheel alignment on my 08 Kia Sorento along with the oil change. Now in the past, we have been charged 19.99 to 24.99 for oil changes for our dealership and 59.99 for wheel alignments (front and back). I was never notified that I would be charged just for checking it. Jason call to tell me that its not bad but could stand to be done and I asked how much it was, he said it was 77.99. I put my manager on the phone and he spoke with Derrick and then told Derrick not to do it. He also told Derrick that he had to send 2 or 3 cars back down there anyway because the wheel alignment was done properly. I then waited another 2 to 3 hours and decided to call them to find out if the Kia was ready because we did not receive a call telling us it was. I then asked how much it was for the bill. I was told $76 and some change. Come to find out, they charged me $17.99 for checking the alignment and 39.99 for the oil change. I was then put on the phone again with Derek who applied some kind of promotional coupon which dropped my bill to 42.67. When I picked the car up, I mentioned the prices and the miscommunication about the alignment and the Jason guy and the manager were not very nice. They have just lost most of our business. All if I can help it. "Please bring Patrick back to our store"
    5/ 5stars
    by  
    on December 23, 2015
    I had the best experience at this location.. I just moved her from DC and I would Have never received such speedy service there. This is my new car service Location while I live in Charleston
    5/ 5stars
    by  
    on December 22, 2015
    I had 500 miles to drive home and i needed some tires. Called up in the morning and within a couple hours I had new tires and an alignment complete. I had a really good experience. The service was great.
    5/ 5stars
    by  
    on November 23, 2015
    For proper service with great concern, better take your vehicle to "Firestone"!.
    5/ 5stars
    by  
    on October 28, 2015
    I had to have an oil change. ,The shop showed me that the air filter was going to need to be changed as well as 2 tires were in trouble. I had them change the oil and the air filter but decided to wait on the tires. That was a mistake as the next day one failed. I was very glad that they were correct in what they had told me. Their service people were excellent and honest in the information they gave me
    5/ 5stars
    by  
    on October 17, 2015
    I had a series of issues - this was my first trip to this shop and I couldn't be happier. Great customer service, quick turn around and truthfulness about the repair. Great folks. I will be coming back.
    3/ 5stars
    by  
    on October 13, 2015
    I had a nail in my tire and had less than an hour to get a new tire and arrive to work on time. They were very prompt and professional. I highly recommend this location.
    5/ 5stars
    by  
    on September 30, 2015
    I am new to the area & needed a good mechanic. Frank was referred to me & I am very satisfied. Frank & Josh make you feel like you have known them for years. I will refer my friends to them-- they have a great team at this Firestone by Citadel Mall. I highly recommend them!!
    4/ 5stars
    by  
    on August 7, 2015
    Good workers and friendly and good customer service.
    5/ 5stars
    by  
    on June 20, 2015
    Firestone was recommended to me for an oil change. I was able to schedule an appointment on line. They took my car in right away, and completed the work promptly and courteously.
    5/ 5stars
    by  
    on April 20, 2015
    Everyone there was friendly and I'm always happy bragging about the service!
    5/ 5stars
    by  
    on April 1, 2015
    Great Service and honest employees! I've been to quite a few different repair shops in Charleston since moving here almost 2 years ago and this Firestone is by far the best place I've been. The sales advisor didn't try to sell me anything I didn't need or try to tell me that I needed thousands of dollars of work done when I didn't. They were completely honest with me with what needed to be done and what I could afford. You don't find that everywhere. I highly recommend this Firestone! Definitely will be back!
    5/ 5stars
    by  
    on March 13, 2015
    I was in Charleston,SC for a doctors appointment. During my trip to Charleston from my home over 2 hours away I had a flat tire. After my wife's doctors appointment I stopped at this Firestone to see about getting new tires so I did not have to ride a doughnut tire home. They managed to fit me in and even called me a cab so we could go locally and eat some lunch while waiting. They also advised us of other problems that we may want to fix soon. I will be returning to this location the next time I am in Charleston to get some work done.
    2/ 5stars
    by  
    on February 26, 2015
    My wife took her vehicle in for an oil change and tire rotation. When we returned to get it she paid and drove off only to have it virtually stop about a mile down the road. Technician had neglected to plug sensor in after checking air filter. I drove to her to find the computer had shifted to low power. And the check engine light was on. I didn't know what to look for, so I checked the oil to find it was a quart and a half low! I also noticed that something was unplugged at the air filter. I called Firestone and they immediately sent a technician who had us follow him back to the store. Reconnecting the sensor solved the low power issue and oil was added. Finally, it appeared that the store was overwhelmed by the amount of business! The manager apologized and offered to pay for another service.
    4/ 5stars
    by  
    on February 25, 2015
    Patrick did a great job getting me in and out and giving me 3 new tire options.
    5/ 5stars
    by  
    on February 7, 2015
    I've been dealing with this branch since 1976. They have always provided exemplary service and they never try to sell you something you don't need. patrick, the current manager, and his crew are all top notchy!
    5/ 5stars
    by  
    on February 2, 2015
    Patrick and Frank are great. Thanks for your help.
    2/ 5stars
    by  
    on February 2, 2015
    I have not been there in a while. No always the most friendly place. Depends who is working the counter.
    5/ 5stars
    by  
    on January 26, 2015
    I got an estimate price for what I needed however he example it to me really well, if though I was unable to take advantage at that time. He even stress to be about being careful I will be back to take care of the service for my vehicle.
    5/ 5stars
    by  
    on January 25, 2015
    Everywhere you go for car or tire service will make you wait. But it's worth waiting for. The waiting room/area could be a little more spacious or comfortable but we didn't go there to take a nap. Truthfully, the level of service, warranty, quality of product is my #1 concern. They have met those criteria to the max. I will always go there from now on for my cars because I can trust them. Thanks
    5/ 5stars
    by  
    on January 22, 2015
    I was thrilled with the service I received. Just an oil change, but they also quickly pointed out that I had a license plate light that was out and they replaced that for me too.
    5/ 5stars
    by  
    on January 22, 2015
    I drive across town to use this Firestone, because they do an excellent job. They are very helpful especially Patrick!
    4/ 5stars
    by  
    on January 22, 2015
    Always great service and price. Use Firestone in Reno ,Tucson and now Charleston

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