Car Tires And Services At 520 Folly Rd: Firestone Complete Auto Care In Charleston

Come in to your nearest Firestone Complete Auto Care at 520 Folly Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #11886 Managed by Madison Campbell

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll check oil level, headlights, hoses, and more. Plus, we're devoted to delivering the best quality service possible, at unbeatable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or plan your appointment online or by calling (843) 737-6526.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we strive to provide outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.8 of 5) - 47 Reviews
5/ 5stars
by  
on August 18, 2018
Madison is always a huge help! Definitely recommend!
5/ 5stars
by  
on August 16, 2018
Madison and Kyle greeted me warmly, even though I did not have an appointment. They were able to get my tire repaired and back out the door in less than an hour. I wasn't even late to work! Car shops can be a little turn and burn with customers, but I always feel appreciate every time I come in. Highly recommend!
5/ 5stars
by  
on August 12, 2018
Service was much quicker than expected. Staff was very courteous.
5/ 5stars
by  
on August 3, 2018
I always have a good experience with Firestone this time I was in vacation visiting in South Carolina and backed into a sidewalk I got a flat I called them up an hour before they close they asked me to bring it in and drop it off with him they will have it ready at 10 a.m. I send my wife to pick it up she asked if they can mount it and they politely did so she was happy.
5/ 5stars
by  
on July 11, 2018
Besides the fact this particular shop is located within walking distance to where I live the customer service is definitely top notch. Justin & Madison were excellent in letting me know what was going on with my vehicle. Very professional! I use to always take my car to the dealer for everything but no longer. I thank them for being awesome,
5/ 5stars
by  
on April 16, 2018
Madison the Manager and Kerry the Technician took me in on a Saturday morning and repaired not one, but two flat tires, in an efficient and professional manner giving me the two things that few could do that day, peace of mind and a day at the beach with my wife. Thanks guys. So nice to see employees do their job correctly and with genuine care for the customer.
5/ 5stars
by  
on March 31, 2018
friendly and courteous employees, all seemed very knowledgeable about their work, some went out of their way to make sure I was satisfied and understood.
5/ 5stars
by  
on February 27, 2018
Madison and Cody you rock! Thank you for your outstanding customer service
4/ 5stars
by  
on January 31, 2018
Pros: I took my car in because I suspected there were a number of things wrong with it. They did a very thorough inspection and found a lot of problems. In past visits to various Firestone stores I got the feeling they were not being thorough, so this exceeded my expectations. Cons: none, really. I didn't give 5 stars because there was nothing great about the visit, but I was definitely pleased and would recommend the store.
5/ 5stars
on January 31, 2018
Madison and team do an outstanding job of taking care of all of my vehicle, making each visit exceptional every time.
3/ 5stars
by  
on December 6, 2017
This Firestone has the potential to be great but they have to many people that ruin the experience for customers. I took my car there on yesterday and they took twelve and a half hours on it. When my mother asked "How much longer it would be?" she was rudely told the technician was trying to put the car back together. This was after I dropped my car off at 700 am and was told this would be a six to seven hour job. You do the math. We were not offered anything to drink nor did we receive a reduction in our bill. It is an inconvenience when you have to stay an hour after closing to wait to have your car repaired and you had an appointment. Their customer service is awful.
5/ 5stars
by  
on September 16, 2017
Very honest and competent mechanics.
5/ 5stars
by  
on September 15, 2017
Outstanding service! Professional team! Quick turnaround! Madison and his team are the best!!!
5/ 5stars
by  
on September 11, 2017
I went into my local Firestone a day before Hurricane Irma with all 4 tires having to be replaced. Madison went above and beyond to find me the best available price for my service. Very happy with Firestone and the time they dedicated to make sure I was aware of all of my options. Tires were replaced the following day. Thank you!
5/ 5stars
by  
on August 17, 2017
Sam at the counter, though the store and crew were obviously busy, was immensely friendly, accommodating and professional. Luckily I had all the time in the world to wait to have my unexpected tire issue fixed - and expected a 2-3 hour wait - yet my car was ready in less than an hour. Thank you Firestone crew! You guys rock!
1/ 5stars
by  
on August 9, 2017
Not ready when promised and didn't know in time to rent a car. Invoiced for parts over priced by $300-$400. Manager too busy with personal stuff. Grease on multiple places on outside of vehicle and floor mats and seat covers. Not told of other issues when vehicle was picked up. Seemed like they just wanted to get me out the door. Besides my personal cars I will also NOT be bringing my work vehicles to them. So hard to find honest people anymore.
5/ 5stars
by  
on July 30, 2017
5/ 5stars
by  
on July 11, 2017
Really outstanding. Friendly, prompt and professional...
5/ 5stars
by  
on July 8, 2017
This is by far the best Firestone I've set foot in. Make having car trouble easier to deal with. I was able to get in and out quickly and my car was fixed I believe to be better than before. Madison made a things easy for me to understand and spoke to me before doing anything on my vehicle. He walked me out to the car and showed me the broken water pump and how bad it had been leaking previously. Very satisfied and will return here for all my automotive needs. Thanks Firestone on Folly Rd!!!
5/ 5stars
by  
on April 17, 2017
Madison went above & beyond! Took care of my tire even though they were closed. No one else would have done that. Thanks for great customer service!
5/ 5stars
on December 30, 2016
5/ 5stars
by  
on October 28, 2016
These guys are great. They will take care of you. No need to worry when your car is with them. Honest and prompt service! The manager Brett is the best!
5/ 5stars
by  
on August 28, 2016
awesome
5/ 5stars
by  
on May 19, 2016
Brett and his entire crew go above and beyond to keep my 2001 Tacoma in top running condition. I am glad I had a friend who recommended Brett and Firestone when I moved to Charleston and was looking for a place that would treat my truck as they would their own vehicles.
5/ 5stars
by  
on December 22, 2015
Fair pricing quick quality service. Very satisfied
5/ 5stars
by  
on September 14, 2015
Both my husband and I have been getting tires and oil changes at Firestone for years. We receive excellent service every time, and great prices. I just got 4 new tires for my car and an oil change. Everyone was helpful and respectful, as always. They have never recommended uneccesary service and this is a place I trust and can recommend to others.
5/ 5stars
by  
on July 6, 2015
Return customer had my car checked for a long road trip. Prompt service and check in and check out people very friendly...
5/ 5stars
by  
on May 14, 2015
Got my rear tires changed and an oil change as well. Job was done right away and car picked up the next day!
5/ 5stars
by  
on May 13, 2015
Brett and crew are knowledgeable, honest, accommodating and always have my best interest in their recommendations. Three years of great service!
4/ 5stars
by  
on May 8, 2015
Took longer than what I was told but other than that very good.
5/ 5stars
by  
on April 29, 2015
Excellent service!! Positive attitude and trust worthy!!
5/ 5stars
by  
on April 17, 2015
I always get great service and advice from this Firestone, my recent visit was no exception.
5/ 5stars
by  
on February 26, 2015
Dear firestone: I purchased two tire from this store with a 60 thousand mile warranty.after 30 thousand miles the tire were well worn. Taking the truck back to this store The men working took time to explain the warrenty and replaced the tires with out delay, with the warranty portion . they have taken great care of me and all my needs there.You have gotten a customer for life thanks to the employes at this store.
5/ 5stars
by  
on February 5, 2015
Used them before big trip to Florida.easy in easy out.
5/ 5stars
by  
on February 5, 2015
I visited the location at Folly Road and Bret and his team did a good job on my Mercedes. I purchased 4 Bridgestone Turanza Tires.
5/ 5stars
by  
on February 4, 2015
Went early in morning because I had later appoints and was in and out well before my appointments. Thanks
5/ 5stars
on February 3, 2015
Professional, friendly, courteous, knowledgeable, competent. I wouldn't take my vehicles anywhere else!
5/ 5stars
by  
on February 3, 2015
As usual Bret and his crew are always friendly and attentive on this trip as well as many before. The best part is their empathy in knowing it isn't a cake walk to fix these newer cars with their computers and other land mines and for the average customer it isn't an inexpensive proposition. These guys (and girls) seem to do their level best to help make the pain less, if not painless.
5/ 5stars
by  
on February 1, 2015
Brett and his team are honest and straightforward. Their work is reliable. We are repeat customers for many years now with 3 very different cars. We use them for much more than tires and brakes!
5/ 5stars
by  
on January 27, 2015
I took my car there on January 15, 2015 and was fixed in one day
5/ 5stars
by  
on January 27, 2015
Took my wife's car to JI Firestone because of ignition codes, and they found oil leaking from the valve cover gasket had fouled the plugs, wires and coil. The gasket had been replaced in July at the store, and without question or hesitation, Brett took care of all repairs - no charge. He and his crew have been dealing with my cars for several years and if I can't fix an issue myself, I do not go anywhere else. Highly recommended!
5/ 5stars
by  
on January 26, 2015
We are currently stationed in NC and we go home so many times a year to Charleston, SC. I always go to the Firestone that is located back home on James Island because the service there is great. The guys there are always so kind and they manage to get me in and out without a long wait! It's worth driving 250 miles just for an oil change! Plus if they ever find anything wrong and need to explain it to me, they do it in a way where they aren't talking down to me or talking to me like I am a 3 year old, they speak to me in such a professional and friendly way that it's relaxing and I am able to understand better on what needs to be addressed!
5/ 5stars
by  
on January 24, 2015
Had a an appointment & 4pm for an oil change and tire rotation. I arrived @ 3:50, everything was completed by 4:20! Fast, great service!
5/ 5stars
by  
on January 24, 2015
When I was out of town I had to get my front brakes replaced from another company. They also told me that the rears also needed to be replaced. The staff at West Ashley Firestone said they look good and do not need to be replaced. Trust is hard to find at mechanic shops, and that's why I'm impressed with this shop and you will be where I take my car. Thank you greatly
5/ 5stars
by  
on January 24, 2015
While traveling over the holiday we got a flat tire and were relieved to find a Firestone nearby. Quick, great service on James Island.
5/ 5stars
by  
on January 23, 2015
I use Firestone every 3 months to get the oil change and fluids check
5/ 5stars
by  
on January 22, 2015
I always use them for all my auto maintenance & repairs. I'm always happy ei the service I receive. They are professional and give it a personal touch.

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