Firestone Complete Auto Care: Your Source For Tires And Repairs At 4580 Great Northern Blvd In North Olmsted

Come in to your nearest Firestone Complete Auto Care at 4580 Great Northern Blvd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

4580 Great Northern Blvd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #14796 Managed by Michael Cicatko

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our auto care teammates will take a look for free with our courtesy check. We'll inspect tires, suspension, the battery, and more. Plus, we're dedicated to offering the most consistent service on the market, all at great prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or schedule an appointment by phone or online.

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Discover Our Range of Auto Repair Services

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means that every service we perform is done right the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 43 Reviews
5/ 5stars
by  
on March 15, 2019
Great customer service. Prices and Services were explained before the work had begun. I will return in the future for any additional service.
5/ 5stars
by  
on February 16, 2019
I felt welcomed like a member of the Firestone family.
5/ 5stars
by  
on February 8, 2019
The service was great. The follow up question near was way, way too long. I don’t have time to fill out more that are that length. Mark Armbruster The service was great. However the survey afterward was way too long. Please shorten it by 50%, and say upfront how long it will realistically take to fill out. It’s too bad that the survey is the only negative, not so good part of the service at Firestone.
5/ 5stars
by  
on January 10, 2019
Super efficient and empathetic!!
1/ 5stars
by  
on December 3, 2018
Got an appointment at 8am. They didn't take my car in before 8:30/40. The time for a tire change went way over the estimated one. I told the salesperson i needed to be out at a certain time because of my work schedule but that didn't matter apparently. Not only that but during the tire change they ruined my rims (they're not cheap), scratching them all over. At first they said only one was affected but as soon as I got home I found out others where scratched. I called and order them to replace 3 of the for rims (the damaged ones basically). I took the car to the shop again and they couldn't complete the task due to a wrong item sent (this it the warehouse's fault, not theirs). I schedule another appointment with the mechanic who eventually replaced the last rim. Last time I use Firestone for any service. Terrible experience.
Responded on February 6, 2019
Hi, Giovanni. We can certainly understand your frustration and we'd like the chance to try and make this right for you. If you would like our assistance, please email us at socialcare@bfrc.com with your contact information, a link to your review, and any invoice numbers related to the service where your rims were damaged. Thank you for bringing your concerns to our attention and we look forward to hearing back from you. ^Katrina
Firestone Complete Auto Care - North Olmsted Management
5/ 5stars
by  
on October 16, 2018
4/ 5stars
by  
on October 10, 2018
Pleasant employees and great tire choices at this business
5/ 5stars
by  
on August 15, 2018
They just "get it". While the car issues were extremely frustrating ~ the team go out of their way to make the process as painless as possible.
5/ 5stars
by  
on June 27, 2018
My associates name was Mike. He took the time and interest to listen to my story, research my service history and correct the overcharges billed to me by the Strongsville store in addition to bringing to my attention that I was under warranty for a repair that I was going to be charged again for by the Strongsville store. This location should be recognized for their over the top customer service and regained the trust in Firestone that was previously lost by repetative misdiagnosed problems with my car, overcharging and taking advantage of my wife's lack of automotive k knowledge . This Strongsville location has showed me a consistent history of questionable business practices at best.
1/ 5stars
by  
on May 26, 2018
5/ 5stars
by  
on May 13, 2018
I won’t take my cars anywhere else!!!
5/ 5stars
by  
on January 11, 2018
I walked in to the store, I was greeted immediately. The sales rep listed to my concern and my car was in the garage within 5 minutes. He looked for the best deal on tires.
5/ 5stars
by  
on November 13, 2017
I went in there with a messed up tire and a damaged rim that was newly bought from that location nine months ago Michael I believe who's is manager. took care of me very respectful very quick very friendly got me in there and out of there very quick less then 20 mins of where he removed tire from rim showed me the damage and that it couldn't been repaired sold me a new tire but it on the rim and car for me. offered me a free alignment check will recommend to friends and family
5/ 5stars
by  
on November 12, 2017
The best customer service!
1/ 5stars
by  
on September 30, 2017
Estimate included several items that were not needed. All needed repairs and parts were completed at a fraction of the estimate received from Firestone. Service had always been excellent in the past. If I didn't know anything about cars I would have spent nearly 4 times as much by going to Firestone. Very disappointing!
5/ 5stars
by  
on May 21, 2017
I have been a customer at this Firestone since moving to the area 2 years ago. I could not be happier to have found a good honest mechanic shop. They have in every way been honest and fair with me. I know they are not the cheapest in town but they do the job right. I depend on my car to get me where I need to go when I need to be there in all types of weather, these guys make that happen. If I ever have a question or want a look to see what they are seeing or recommending they toss me a pair of safety glasses and show me without hesitation. The store is always clean and has hot coffee on hand, while the staff are always happy to help.
5/ 5stars
by  
on May 21, 2017
5/ 5stars
by  
on April 26, 2017
Mike and his crew are fabulous. He is taking care of me for quite a few years and has supplied rubber to all of my trucks, trailers, and track cars. I am looking forward to many more years of business with Mike
5/ 5stars
by  
on April 14, 2017
More and Liz took very good care of me. If I had a question they could answer it with no problem. I've been coming to this firestone for about two years and I don't ever have a problem.
5/ 5stars
by  
on April 12, 2017
The people who work here are all friendly, professional, knowledgeable, and offer the best recommendations to suite your needs and budget! Thank you everyone for all your hard work daily!
1/ 5stars
by  
on January 31, 2017
Lots of problems. Lack of attention to detail, and a few issues of questionable integrity!
5/ 5stars
by  
on January 15, 2017
5/ 5stars
by  
on October 1, 2016
I just recently had service on my vehicle here and was extremely satisfied with the sales staff and the services performed on my car. They indicated what needed to be repaired but also were honest in what didn't need to be repaired right away. I could make the choice on what I wanted to be done that day. And it was completed that day! I didn't have to make an appointment for another day. Very Satisfied Customer
5/ 5stars
by  
on December 14, 2015
I have shopped around at different auto places.. and this is the best one. Firestone can always get me in same day, they beat everyone's prices, and super friendly. The people there are so nice and welcoming. They definitely know what they are doing and answer any question. They give you many options for people on a budget, like me. I hope I am quoting the correct name, but I believe it was Nate.. that was exceptional from start to finish. I have brought both of our cars in and both times were a super great experience. THANK YOU FIRESTONE! For keeping my family safe on the road.
5/ 5stars
by  
on November 16, 2015
I thought that the North Olmsted Firestone did an outstanding job mounting and servicing my two cars just recently. Nate was a pleasure to deal with and I would recommend this facility and Nate to everyone when possible.
5/ 5stars
by  
on October 19, 2015
Eric from the North Olmsted branch really worked with me about get a deal on 4 tires for my wife. He called right away to add an a 'pick up' of 4 tires and orchestrated a deal of a lifetime for them! Really awesome and great to have this person working for this establishment! I will definitely come again for service. I can't say thank you enough to Eric and all of Firestone North Olmsted employees!
5/ 5stars
by  
on October 4, 2015
Figured out my issue that I had with my car that the other shops couldn't do and fixed it
3/ 5stars
by  
on July 14, 2015
The service technicians were open and honest to work with. I worked with several different tech's and they were clear, honest and consice. Mike the manager has always been a help and good to work with. Will use them for tire service but costly for other service. BUT, Eric behind the counter needs coaching. On several occasions between calling in and while on sight I noted his lack of attention to customer service and detail was a source of frustration to clients. Also noted frustration with the tech's. He needs some coaching in eticate regarding the service industry and not pretending to understand when it's apparent he doesn't. Also his demeanor was one needing attention.
5/ 5stars
by  
on July 5, 2015
Been there several times, always for routine oil changes and rotation of tires, new tire mounting/balancing, never for repairs.
5/ 5stars
by  
on April 19, 2015
Went to Firestone in North Olmsted in November to get new tires, when they brought attention to several other future repairs that I would need soon. When I came back last week, they recognized me and remembered my car repairs. Service was great as always, they always have my car serviced and returned same day, and they always save me a buck where they can. I will always return as needed.
5/ 5stars
by  
on April 8, 2015
ALWAYS A HELLO AND A SMILE ON MIKE C. FACE GREAT WORK FOR HIS EMPLOYEE'S
5/ 5stars
by  
on March 13, 2015
Always a greeting with a smile, always professional, will help in any way they can - Mike and Johnny are really excellent. Firestone is lucky to have them !
5/ 5stars
by  
on February 26, 2015
I go to the North Olmsted Firestone for all my oil changes. I always get a convenient appointment. The workers are very friendly
4/ 5stars
by  
on February 12, 2015
Very patient, honest about time frames and very friendly
5/ 5stars
by  
on February 4, 2015
love staff youre credit dept . tried to cheat me and I didnt appreciate it.
4/ 5stars
by  
on February 4, 2015
When I come to this store I always try to make sure I speak to Nate. He understands my needs and is always accommodating. He is an asset to the business!
5/ 5stars
by  
on February 4, 2015
In and out for an alignment in an hour like they said. No issues.
5/ 5stars
by  
on January 27, 2015
Had brakes done on rear and had a problem with drum vibration and they took in immediately and fixed problem. The drum was out of round.
5/ 5stars
by  
on January 25, 2015
No where I've ever been is as honest as Mike C at this location. Honest and great attitude.
5/ 5stars
by  
on January 24, 2015
I have been using this Firestone store for nearly 20 years and have always been happy with the service and products. The management team currently and for the past few years is the best yet. They have been there for a time now and I like that they know me and my vehicles. We have a history which adds to the service level due to confidence. They are very friendly, knowledgeable and professional. As much as I do not like to spend money to repair or maintain my vehicles, I must say that I do not cringe when I need to go there, because I know I will get treated fairly for what I need. It's like they take care of your vehicle, like they would their own.
5/ 5stars
by  
on January 23, 2015
Great service as always from Mike and his group. I always feel that they are very good with their service!!!
5/ 5stars
by  
on January 23, 2015
Mike and the crew do a great job. Very timely. Great follow up and customer service.
2/ 5stars
by  
on January 22, 2015
I brought my car in for an Oil Change. Brought it home, noticed oil drops on the garage floor. Waited a couple of days in case it was just residual, it wasn't. Called to get it in on Saturday, actually told they were pretty busy but bring it in and they would get to it ASAP! Turns out the gasket on the drain plug was split. They replaced everything at no cost, but the response should have been sure bring it in we'll give you priority and get you in and out.

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