Car Repairs And Tires At 1891 Hilliard Rome Rd From Your Hilliard Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 1891 Hilliard Rome Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

1891 Hilliard Rome Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #282012 Managed by Robert Powell

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our professional teammates will give your car a free courtesy check. We'll inspect oil level, air filters, hoses, and more. Additionally, we're dedicated to delivering the best quality service possible, at unbeatable prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or plan your appointment online or by calling (614) 503-7422.

The Source For Great Offers On Tires.

Learn More About Our Different Services

With 90 years of dedicated service, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we work to provide unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.3 of 5) - 27 Reviews
4/ 5stars
by  
on February 24, 2019
BRYAN THE TECHNICIAN WAS AWESOME WOULD RECOMMEND HIM TO EVERYONE THAT GOES TO THIS FIRESTONE
5/ 5stars
by  
on September 3, 2018
Mike was very helpful. He quoted me a time but they were finished with my oil change way before the time he quoted. He made me feel welcome and was very social with each person that walked through the door. Great person!
5/ 5stars
by  
on August 6, 2018
5/ 5stars
by  
on July 12, 2018
5/ 5stars
by  
on April 1, 2018
We arrived early Friday 3/30/18 with a tire that had been damaged the night before. We were serviced immediately by courteous and competent staff. Not only was tired service great but the store manager, Robert Powell, went out of his way to welcome us to his city and help us with finding places to eat and things to do. A situation that could have been terrible while on vacation became a very positive experience. Staff, products purchased and charges for service were all something Firestone should be proud of.
5/ 5stars
by  
on August 18, 2017
Was traveling from IN to VA. Wasn't sure if I needed a new tire or repair. The advisor worked me in quickly and told me a repair would get me on the road. Even gave me the screw I ran over! They were honest, pleasant, and concerned with my safety. That's a rare experience for a female customer.
5/ 5stars
by  
on June 12, 2017
Our van broke down in the Sam's Club parking lot after 6:00 pm the night before we were to leave for vacation. The manager, Robert, was very professional and kind. He said they were too busy to see the van that night but would be able to see it at 7:00 am the next morning. True to his word, he called me at 8:30 am to tell me they had found the problem and that the van was fixed and ready for our trip. When I went to pick it up, he took the time to show me what the problem was and explained how they fixed it. I will return to this Firestone location for his help with car problems in the future.
4/ 5stars
by  
on August 30, 2016
Always courteous, efficient service with a smile. Reasonably priced, as well.
5/ 5stars
by  
on July 22, 2016
I came into firestone and immediately Robert made me feel welcome and had my car assessed... came out and told me the truth... other mechanics have not in the past... I am so pleased with the work done on my car and I will definitely go to firestone for all my car repairs and needs.. THANK YOU ROBERT
5/ 5stars
by  
on June 12, 2016
I recently went in thinking I would need new tires, they told me they only needed to rotated and check alignment. I was very happy to not have someone who was just trying to sell me something I didn't need! Everyone was very friendly. I would recommend them to everyone.
5/ 5stars
by  
on December 15, 2015
I had my truck serviced for routine maintenance and was completely satisfied as usual! Staff is always personable and is truly customer focused! I have had my truck serviced at the Hillliard location for over 4 years and they have never tried to sell anything I did not need! Thanks team!
5/ 5stars
by  
on December 6, 2015
Prompt professional service. So glad I became acquainted. Friendly and helpful staff.
4/ 5stars
by  
on November 26, 2015
I had to change my appointment time and when I came into the store they did not have the tires I had requested so they said I would have to come back the next day. My husband took the car back the next day and had the new tires put on (Destination) and that was all fine but then when he went up to pay they said they were giving him a discount for their mistake of not having the tires earlier. However, when I saw the receipt it was exactly the same price I had been quoted online. Anyway, I am happy with the new tires and the work they did despite the fact they lied about giving a discount.
5/ 5stars
by  
on November 7, 2015
I take my car to the Hilliard Rome Firestone. They have always taken care of me. I like the work they do. I have been a 7+ year customer.
5/ 5stars
by  
on August 29, 2015
Jordan did an excellent job keeping me informed via telephone about the services my car needed, as well as the cost of those services. My car was finished in a very timely manner and when I went to pick it up Layne was very friendly and informative. Great experience and would recommend to a family member or friend.
5/ 5stars
by  
on August 16, 2015
Came in at the last minute and even though it was past the time for the last customer to be taken, the manager saw I had a donut and he fitted me in. He picked my safety over going home on time. My tire was changed in such a timely fashion and the manager Michael was extremely courteous
1/ 5stars
by  
on August 13, 2015
I had an oil change alignment and tire rotation but the lug nuts were not tightened on my front left tire. It was repaired for free but delayed my trip for a couple hours. Luckily my tire didn't come off. They also never called to let me know my car was done.
5/ 5stars
by  
on June 28, 2015
I have now gotten 2 sets of tires there and prices have been good and service great. Sent my son on a Sunday (not all tire places open)and since it was late they said they could have have the blown tire done the next day but they called near closing and offered to stay over a few minutes because they got it done. That kind of service will keep us coming back.
5/ 5stars
by  
on June 9, 2015
i had my 1999 mazda serviced and they did a fantastic job with the work done, and the extra care in providing transp andortation was truly well appreciated and a plus. the manager explained everything in detail and made excellent suggestions to my vehicle running smoothly. i appreciate the over and above service
5/ 5stars
by  
on May 12, 2015
The repairs were done on time, and under original estimate. I feel the employes went above and beyond to make sure the repairs were done professionally and on time.
1/ 5stars
by  
on April 25, 2015
Everyone there was Very nice but the pricing. Really?! Almost 500 for an oil change and brake fluid change? You checked my a/c and charged me hundreds of dollars just to tell me my compressor was broken. I could've figured that out myself for free I was just assured that the compressor was in perfect condition. Needless to say I'll never be coming there again. Have a great day. I'm a broke college student with two dead end jobs just to try and scrape by so thank you Firestone.
5/ 5stars
by  
on March 5, 2015
Got my car in and out on schedule that worked for me. Service manager worked to make this happen.
5/ 5stars
by  
on February 28, 2015
what I like is you take you car in for an oil change and like other places they do not come to you trying to sell more services.
2/ 5stars
by  
on February 4, 2015
4 wheel drive wasn't working. Was told after leaving car that Firestone could not figure out what it was. possible gear box, transfer case. would have to take to another shop. I replaced the cracked vacuum line. it works just fine through many snows. I asked them to look at a tire that loss air pressure all the time. that work was not done. not pleased with quality of work.
5/ 5stars
by  
on January 28, 2015
I use a week ago and I'm happy to do it. There is a great value
1/ 5stars
by  
on January 27, 2015
All i needed was rear breaks and rotors. Mechanic "finished" the job and returned my car with the brake lights and traction control lights on which weren't on before so I take it back. Then they proceed to tell me I the brake light is on because the float in the master cylinder is stuck. They then proceed to beat the life out the engine with a mallet to release the float. They fail. Then they come back and say I need a whole new master cylinder. I say I'm not paying for that because all these problems originated from the first mechanics workmanship. Then they come back and magically the float in the original master cylinder is fixed. I take the car for a drive and the same brake and traction control lights are still on. I take the car back. By the time I get my car back a whole week has elapsed all from one rear brake job.
4/ 5stars
by  
on January 22, 2015
good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11

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