Car Repairs And Tires At 3582 Lee Rd From Your Shaker Heights Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 3582 Lee Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #18058 Managed by Gino Touart

HOLIDAY HOURS

Please note our hours for Easter

  • 04/21Closed
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If something about your car seems off, our auto care teammates will take a look for free with our courtesy check. We'll inspect oil level, steering, belts, and more. Plus, we're committed to providing the best auto repair possible at affordable prices and quick turnaround times. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or schedule an appointment by phone or online.

    Browse Great Discounts On Tires Today.

    Discover Our Range of Auto Repair Services

    After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we work to provide outstanding auto care services. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

    Customer Reviews

    (4.1 of 5) - 32 Reviews
    1/ 5stars
    by  
    on March 8, 2019
    Horrible ecperience... keep being told same thing that in a couple days someone will call.no one has called that was suppose to from Regional at the Euclid store on Euclid Ave.
    Responded on March 10, 2019
    Robert, thank you for bringing this to our attention. We're sorry to hear that you have not received contact, and we'd like to follow-up on this with the management team. Please email us at socialcare@bfrc.com with details, your contact information, and your reference number. We value your business with Firestone, and hope to hear from you soon. ^Jennifer
    Firestone Complete Auto Care - Shaker Heights Management
    5/ 5stars
    by  
    on March 4, 2019
    Gerald is the man!!! He was both knowledgeable and honest(which is rare in the auto industry) He sold me what my vehicle needed and most importantly he delivered my car back to me as scheduled!!! He went above and beyond!
    5/ 5stars
    by  
    on January 5, 2019
    5/ 5stars
    by  
    on September 27, 2018
    5/ 5stars
    by  
    on August 29, 2018
    Excellent customer service, manager, and staff. They give good advice as to what you need to keep your car in good repair and running condition. The technicians are experienced and give quality service advice. I have been using this particular location for years. I moved from Shaker Hts and still consider this my location. I pass other Firestone locations to get to this one.
    5/ 5stars
    by  
    on April 27, 2018
    1/ 5stars
    by  
    on February 2, 2018
    Unscrupulous. Exaggerated repairs needed and overcharged. Also, broke a cover in the interior of my car and would not accept responsibility. Dishonest.
    2/ 5stars
    by  
    on January 31, 2018
    All I can say at this point is my experience was not near my lowest expectations. Disappointed by unprofessional machanic work performed. Ultimately had the issues resolved after two attempts and two more days.
    5/ 5stars
    by  
    on January 30, 2018
    3/ 5stars
    by  
    on January 16, 2018
    5/ 5stars
    by  
    on October 15, 2017
    Manager and team was excellent
    1/ 5stars
    by  
    on July 19, 2017
    Poor service, lied to, tried to sell uneeded services and parts. Could not put my car back together. Was told the emergency brake wouldn't fit! Immediately took to a trusted garage. They fixed Firestone's mistakes for under $300. Firestone was going to charge me just under$900.
    5/ 5stars
    by  
    on May 31, 2017
    Very plesssnt, courteous efficient staff
    5/ 5stars
    by  
    on June 19, 2016
    5/ 5stars
    by  
    on May 22, 2016
    i would like to thank BRANDON for being very helpful with me,far as getting my truck fixed.I ALSO WANT TO SAY THANK YOU TO BRUCE,FOR BEING FORCOMING ON WHATS GOING ON WITH MY TRUCK AND GIVING A GOOD DEAL ON GETTING IT FIXED
    5/ 5stars
    by  
    on November 16, 2015
    I went to them a week ago and it took them no time to complete the work my car is running better now good quality service.
    5/ 5stars
    by  
    on October 7, 2015
    The service at the shaker site was 110% better than the service I received at the Northfield site. If I may I like to mention that my warranty didn't cover the repairs that was quoted to me by the Northfield site. So, I called the dealer where purchase the and he referred somewhere that would honor the warranty and if not he would cover the cost for the repairs. After the inspection from Dynamic repair shop, I was informed that I didn't need all of the repairs quoted to by the Northfield site. I only required repairs costing $352.00 vs $1400.00 quoted by the Northfield site. I can only hope that all firestone don't operating in this fashion. With all of that being said. I would never use or recommend anyone to the Northfield site ever again. Completion of this survey refers to the shaker location.
    5/ 5stars
    by  
    on September 12, 2015
    Fast, quick, courteous service. Scheduled appointment next day, and stayed true to everything they had stated. Awesome job! We will definitely return for our future service. The manager I dealt with was named Zack though, I never met Alfred.
    5/ 5stars
    by  
    on July 31, 2015
    For over a decade we have received the most personal, competent , and cost saving care for our families four vehicles. The manager Al, is the best!!!!
    5/ 5stars
    by  
    on February 26, 2015
    they have wonderful people that work at this location
    5/ 5stars
    by  
    on February 26, 2015
    I would like to commend the Shaker Heights location on how well they have improved their customer service. They now have two individuals at the front desk that seem to be focused more on customer service and helping clients obtain the appropriate level of customer service. They are also concerned about being able to carry out the appropriate recommendations. I am using the word 'appropriate' loosely because there are times when you need your technician to recommend a part, service or tire that is durable as well as affordable. This is where customer service skills come into play. Now the manager does not run the front desk and help out in the back while dividing time between the two. More Firestone locations may learn from this new trend. It allows people time to think through what is being discussed...especially since I am a female and probably do not know as much as the typical mechanic does. Coodles to the two young ladies for being the best at what they do and exemplifying great customer service at this Shaker Hts. Firestone location. It would be interesting to see how much revenue and sales increase over the next two quarters!!!
    5/ 5stars
    by  
    on February 26, 2015
    The entire team is amazing! There is a older white guy he seems like he may be the general manager & he's a little raunchy but the rest of them are perfect!
    5/ 5stars
    by  
    on February 25, 2015
    Was waited on right away. Everyone nice and friendly.
    5/ 5stars
    by  
    on February 4, 2015
    It's been several months, however, whenever I receive service there the staff and managemen team are the best. There's nothing more I can say. The Best.
    5/ 5stars
    by  
    on February 4, 2015
    I did my homework and decided to shop close to home for a set of 4 new tires. I had gotten a very decent from a competitor and I was able to beat that price and apply for a credit card. I was approved and recently paid it off. A customer for life.
    5/ 5stars
    by  
    on February 3, 2015
    Tires were very reasonable :) I always come to this location and would recommend them to everyone I know.
    1/ 5stars
    by  
    on February 1, 2015
    Had repairs recommended that other repair facilities, including another Firestone, did not deem necessary.
    5/ 5stars
    by  
    on January 27, 2015
    Everytime i go i always get good service. And i never have to wait along time.
    1/ 5stars
    by  
    on January 25, 2015
    Took a day and a half to fix a control arm and after I picked it up, a screw flew off of my wheel while I was driving it home.
    5/ 5stars
    by  
    on January 24, 2015
    I always go to firestone 4 tires Ilove the coffee and the tv
    1/ 5stars
    by  
    on January 23, 2015
    Came in for a flat tire repair and have to endure a hard sell on all the issues my car has. I know. I have a regular mechanic that sevice my car, any work it needs they will take care of, I don't need the aggressive sales job. Makes me hate going into Firestone.
    5/ 5stars
    by  
    on January 23, 2015
    Nice friendly staff and mechanics took care of the problem in a timely fashion and I'm very satisfied. Great job lee road staff.

    Find The Firestone Complete Auto Care Location Nearest You

    Careers - Become a Teammate

    Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

    Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

    Careers at Bridgestone